Error with payment in Appworld

Device: Bold 9900
Carrier: CMNET (China mobile)
Appworld doesn't let me buy things. Somehow credit cards registered in China are unacceptable, says "we cannot process your card" something, most blackberry users in China got such problem, error codes collected from them so far are 1100, 1200 and 1300, which we don't what the code refers to. Anyway, I tried paypal then, 'coz it always works, I bought things on amazon, crackberry before. And it turns out, with appworld, just CANNOT pay.
My card's comfirmed by paypal, I contacted their customer service according to whom my paypal account is fine, shouldn't be any problem buying things.
I got comfused, if so, then what's wrong? As far as I know, my case is not exception, it's quite typical around here actually. I don't care why you shut the credit card down, at least you should give a guide of how to make it right.
Also, can't find a contact for download/buy help, but I am looking for a solution and otherwise don't know where else to ask.
Regards,
Lexi
Shanghai, China

RIA8 wrote:
I've been using BOLD unit for a year and encountered issues with BB APP WORLD before. I did not fuzz about it since I also use other unit. But now that I prefer to use BB + decided to go loyal to BB---I bought a Playbook? I cannot purchase any apps on BB APP WORLD. I get "credit card verification issue" ERROR 1200 I tried various credit card already but nothing happens Please advise me what to do? ---thanks! From: Mary (manila Philippines)
Hi and Welcome to the Community!
1200? Are you sure it's not 12000? If it is 12000, then this KB applies:
KB28978 "Error ID 12000" is encountered when attempting to complete a purchase on a BlackBerry device
For whatever reason (there's no way for anyone here to truly know "why"), the cards you've so far tried are not accepted. Please make sure that all credit cards attached to your AW account are valid...if one is invalid, then sometimes everything fails. If you have only one CC attached and have tried numerous cards yet it still does not work, you may need to shift to a non-CC method of payment (e.g., carrier billing or PayPal).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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