Error with windows vista but not xp

Question

Hi there all,
IT have recently changed my computer to Windows Vista from XP.
i have lots of reports that were created pre transfer and they now dont work in vista.
it seems to be a common problem when a report containts "Date Job completed" it returns an error of "ERROR DURING SQL EXECUTION DA0003" so i assumed it must be a time out error and ameded the times in regedit.
however it still doesnt work. i cant see it being a date format as a simple report that contains "date job raised" works. its just these other date ones!
can anyone shed any light on the problem im experiencing? IT have now given me my old computer back to fix the problem but im gonna need to go back to the new one again soon!!
also, i assume it must be a setting somewhere that needs changing!?!?
thank you
sam
p.s. i use desktop intelligence XIR2.

Answer 1

Hi Samantha,
Are you getting the error message while accessing deski through infoview or just local deski.
If it is deski through infoview, Can you please let me know which version of Internet Explorer you are using.
You can try the below steps to increase the timeout of IE in your machine and then test the report.
Now, here are the steps to increase the IE7 timeout-
Backup of your registry settings, before making any changes.
Add a ReceiveTimeout DWORD value with a data value of (<number of seconds>)*1000 in the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
For example, if you want the timeout duration to be 8 minutes, set the ReceiveTimeout data value to 480000 (<480>*1000).
Restart your computer.
Repeat all of the above steps on every  computer that uses IE 7.
This particular error message appears because of the Timeout setting in Microsoft Internet Explorer 7. By default, IE 7 has the timeout of 30 seconds.
Also, here is the link from Microsoft which identifies the issue-
http://support.microsoft.com/kb/181050/en-us
Lets hope this resolves your issue.
Regards,
Gaurav