ESS eror related to EIC_Service_request in portal

Hi Guys,
In portal, While click on workset (Example:Overview,Personal Information,etc..) in ESS role i am facing the below mentuined error
Critical Error
A critical error has occured. Processing of the service was terminated. Unsaved data has been lost.
Contact your system administrator.
  Helper service EIC_SERVICE_REQUEST does not exist
is there any other configuration to rectify this error

Divya,
is it happening for one user or for all the users.
check the portal authorisations as well as backend
check JCO connections.
check the dump in st22
Thanks
Bala Duvvuri

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