Even I cant believe this is happening again! i'm once again asking for help with my account.  Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means

Even I cant believe this is happening again! i'm once again asking for help with my account.  Since im very sick I ask that u look into my account and read the hell verizon has put me through and assist ending the hell once and for all even if that means ending my contract, i just want the hell over. I went into my bill tonight and the mess was still there I paid $110. that's what I owe

I guess I spoke too soon!  I really can't believe this nightmare is not over yet! My account is still wrong.  The credit that I was due totaled $63.00  I am looking at a message on my phone saying that $21.01 was credited which makes my balance $219.72.  I received a text the following day that says, I processed your credit of $30.00 and your new balance $216.73 how is that possible?  None of the late fees were credited and the amount due for my monthly charges are wrong.  Before any changes were made to my data plan back in Nov. My monthly charges were $140.00, I needed my hot spot back and i was told that the hot spot will increase my bill $10 for each phone that totals $20.  The customer rep that change my data plan at that time also gave me a credit of $20 to compensate for the increase until I had time to talk with customer service about the mix-up with my Hot spot. I originally had the hot spot, but the rep that change my plan almost a year prior told me nothing was changing except I was getting more for less money.  I explained to that rep that I need my hot spot 4 times a year...and I don't want my plan to have any changes. To verify what I'm telling u check my account and see that I called from Albany New York wanting to know where my hot spot was and I was told I didn't have the hot spot on my account since the last data change!  I lost money once again due to the verizon rep's.  so my current data plan the rep promised would increase $20 which makes my monthly charges that were $140 prior to the change $160 after the hot spot was returned to my account.  Then I was given a $12 credit per month for 12 months because of so many mistakes made to my account so with that $12 credit my monthly charges should $148 + surcharges + taxes and that's not what I see. I do know this much right now my account is in such a shambles I can hardly see the light at the end if there is an end!  I need real help!
>> Personal information removed by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

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