Even though I have Adobe Reader, I can't open my bank stmts. like I used to. What am I doing wrong??

I have been opening my bankstatements online for a long, long, time.  All of a sudden, I can't get them to open.  All I get is a blank screen with a tiny "x" in the upper left-hand corner.  I'm pretty new to computers, so this may be a stupid question, but what am I doing wrong??

I am using Windows 7, IE XI (?), and Adobe reader XI.  However, just to let you know, the problem has been solved almost by accident.  I happened to mention the problem to a friend who had had a similar problem and been told to us a different browser.  She did and her problem was solved.  I switched to Google Chrome, and my problem seems to be gone as well.  Thanks for your time.

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