Ever since our security was breeched, Adobe Reader Xi has not worked.  Help!

Ever since our firewall was breeched, Adobe Reader XI has not worked.  Even with reinstall, it will not work.  Help?

Operating System?
Any error messages?
Any other relevant info?

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    Date:          7/30/2013 11:42:39 AM
    Event ID:      1000
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    Keywords:      Classic
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    Fault offset: 0xbf53ac20
    Faulting process id: 0x51e0
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        <Level>2</Level>
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    After a good bit more searching on the internet, I found the suggestion
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    I am unable to use adobe reader xi. I have tried to use the clean up tool and re install the reader. That doesn't seem to help. I go to open the pdf file in the reader and the window will load but I am not able to do anything past that point. Almost as if the program freezes once loaded I never get a not responding error until I open the task manager on the computer.

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    Hi,
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