Every so often, when I start my iTunes library, it clears out all my music.
It will work for about a week or so, and then I'll get online and all my music will be gone. I don't want to have to keep dumping my music library over and over; it takes too long. HELP!
AVG is the most likely culprit. They have promised a patch, but you'll still need to repair your library yourself.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be copied & renamed as iTunes Library.itl to restore the library to an earlier state. Look for a recent .tmp file that is similar in size to the .itl files in the Previous iTunes Libraries folder. If it has happened repeatedly you may want the earliest such file generated since the last iTunes upgrade.
If applicable, see iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Whatever AV you use I would recommend excluding the iTunes folder from any real time AV scanning process, however it would seem that AVG isn't currently obeying such exceptions.
tt2
Similar Messages
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I just bought a new Nano. it says I need to uninstall and reinstall iTunes. If I uninstall iTunes will it wipe out all of the music I have already downloaded on my computer?
No. Back it up anyway.
(73635) -
I have just purchased my 1st Mac Mini,
I haven't imported any music yet except from purchased music.
I have 100gb of music on an external hard drive (already formatted to Mac OS Journaled.
I want my iTunes to be store on the External Hard drive, and to update my External Hard drive with new music I add to iTunes.
I also want to know the best way of adding my music on the Ext Hard drive e.g.: "add folder to library" or "import"
I plan on buying a Macbook Pro soon, and want to be able to use the same iTunes library.Launch iTunes with the Option key held down, click on Choose Library, and specify it. If the external drive doesn't contain the iTunes database files, create a new library there and import that music.
If the library contains any rented movies, they won't play on a different computer.
(109334) -
ITunes cleared out all my music
I opened up iTunes and all my music, album art, and playlists were completely gone. I am just wondering if there is any way to restore all my stuff without having to add everything back in and find new album art all over again?
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't normally lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
Would you mind telling me which anti-virus package you use? It may be that it is disturbing iTunes when it tries to write out the fresh database, as it does after almost any activity with your library. I'm noticing more of this type of problem than usual and trying to see if there is any pattern. It may help to prevent a repeat of the problem if you look at the advanced options for your AV package and see if you can find a way to exclude the main iTunes library folder (and subfolders if possible) from any real-time scanning process.
tt2 -
Itunes library doesn't show all the music on the ipod
Hello, My daughter's ipod version 6.1.6 shows that there should be 800 songs on her device. We plugged into the pc and the itunes menu showed this but when you go to the ipod itself and access the information that is on the ipod in the About section on the device it shows that it has only 197 songs on it. so what do i do to get the 800 back onto the ipod. thanks for the help
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device -
ITunes Match is on but all my music is on iPhone?
Hi,
I've subscribed to iTunes Match, and successfully matched all my music. However, when I turn on iTunes Match on my iPhone, all my music is still on my phone. I've tried syncing my iPhone to iTunes a few times. However, when the sync is done each time, none of the songs on my phone have the iCloud icon next to them. The usage meter in iTunes for the iPhone shows it has all the music still on it. Finally, when I turn on Airplane Mode, I can still play any song on. Can someone tell me what step I've missed to get iTunes Match to work on my iPhone?
Thanks,
Jason MazzottaOn your phone, go to Settings -> Music. At the top, there should be a switch to turn iTunes Match on and off. Once you turn it on, it should give you a notice that doing so will erase all music on the device. Tell it that's fine, and then it'll activate it. To see everything you have, and not just what's on the phone, make sure to set the "Show All Music" switch to On once it appears.
If you're still having trouble, try hitting the Settings button in the top left and then go back into the Music settings and ensure the option took. I had to do this 3-4 times the first time I checked it after turning on iTunes Match. -
When I started up itunes on my PC I get this error: a required itunes component is not installed. please repair or reinstall ituens (-42404). How can I fixed this? I uninstalled it at least 6 times. Not exactly sure what I'm suppose to repair either. It also says it is syncing my ipod but when I go to disconnect/eject my ipod it says that it is unable to disconnect because files are being used in a program. When it finally disconnects there is no music on my ipod. The gym just ***** with out my ipod. Makes it eiser to not go! Someone please help me!
Use the instructions here to completely remove/uinstall all iTunes/Apple software and componenets and then start from scratch.
http://support.apple.com/kb/HT1923
B-rock -
When i start my itunes the computer stop working.
when i start my itunes the computer starts working.
You have tried this?
http://support.apple.com/kb/DL1370 -
When i start my itunes, it start immediately but than i am not able to click on anything for at-least 20 minutes.
I have a lot of songs on there from my local drive and also a network drive which is connected to my local hhome network.
Now before when i use to load itunes while it get frozen it used to collect information on 3 songs and i knew their names so went ahead and deleted them but now i dont see it collecting any information and just frozen.
I just got an iphone and also noticed that once i am syncing my iphone and than i cancel the sync it will again freeze.
What could be causing this, please tell me a way where i dont have to erase my library and re scan it.
One important note - My iTunes Media folder location is on my Network Drive. Can that be the reason?
Let me know.
Thanks in Advance,
JayThe "tap to click" function isn't enabled until a user logs on. You should be able to use the "physical click" (push down on the front left of the trackpad) in the login screen.
Regards,
Captfred -
I reset my macbook pro a few days ago.. and when i started to use it again i noticed all my apps were gone (keynote, iMovie, garage band, etc) i don't know how to get them all back and every time i try it tells me i must buy them.. what do i do?
should i come into the actual apple store or can you help online ?Hi vickkjayy11 and welcome to Apple Support Communities,
Just to be clear, we are a peer to peer support community and have nothing official to do with Apple.
So to your problem, when you say:
"I reset my macbook pro a few days ago"
What exactly happened? Did you have a Time Machine backup?
Read this:
OS X: About OS X Recovery - Apple Support
It would help to know the exact model (size and year) and which OS you're using. -
when i start the itunes the following message appears: is not possible start the program because msvcr80.ddl is in fault in the computer. try reinstall the program to solve this problem.?????????????????????
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
I updated my software to iOS6 and now my phone won't automatically join known wifi networks even though I have it on. It goes back to 3G every so often when I'm at home instead of using wifi, and each time I ask to join it asks for my wifi password
Try this for your home Wi-Fi:
On your iPhone, Settings > Wi-Fi > select your home network > "forget this network"
Power down (unplug) your wireless router
Restart your iPhone
Plug in your router
Re-join that network
I don't know if this simple technique will fix it for good but try it. There is a long thread about this problem here: iOS 6 WiFi Disabled -
HT204406 itunes shuts down when I start up itunes match
I've had itunes match on my computer for some time and I'm nearly finsihed the process of matching all my songs, with only about 300 left to be uploaded out of a total of 8000+. In the past few weeks, when I start up itunes on my computer I get the message "Please sign in again". When I sign in again and start up itunes match, I get the message "itunes has stopped working" and the program shuts down. itunes itself works fine, but the match function appears to have gone haywire. Help!
Right, well after another evening of playing I have sort of resolved this issue...
In one of the albums I was trying to upload I found a song with an error icon next to it (like the iTunes cloud icon but with an exclamation mark in the middle) hovering over the icon said there was an error in uploading this song or something to that effect.
I deleted that song from iTunes completely (whilst retaining the original file) and tried to match again. It worked and all the other songs and albums were matched correctly.
I haven't yet gone back to try to re-add it, I will in the near future and hopefully it will work then but for now my music collection (aside from that one song) is all present and correct.
Hope that helps.
Best wishes,
Jon -
Why the **** is iTunes 11 so ****? I like every bit of how it looks good and new options, the thing i despise, cringe, shout and get angry about is WHY WHEN I OPEN UP iTUNES DOES IT HAVE TO SCAN FOR MUSIC THEN I LOSE ALMOST EVERY **** SONG?!?!?!?!?!? It is far to annoying to have to re-enter all my albums and music, pictures, names... etc. etc. why can't it be the usual open iTunes and listen to my playlists?
From the now playing screen, bring up the scrubber bar(tap the screen):
A small icon that looks like two circular arrows is on the left side below the scrubbing bar. Tap this icon once to repeat the album. The icon will turn blue when repeat is activated. Tap the icon again to repeat the current song. The icon will change to show the number 1 inside a blue circle. Touch the icon a third time to cancel any repeat. The icon will turn white when it's deactivated. -
I have a new hard drive as my old one crashed. Everything seemed to transfer fine except for my entire iTunes library. It shows all of my old songs, but when I click on one it states "the song could not be used as the original file could not be found.would you like to locate it".
Either how do I locate it, and I've tried every trick I know, or how do I restore all of my songs from one of two sources. I have my old hard drive backedup on an external drive which should have all of my songs, and I have most of my songs on my old iPhone 3S which I'm using as a backup iPod.The "missing file" error happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, or the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place. In the case of a library moved from one system to another there are also potential permissions issues. See Repair security permissions for iTunes for Windows.
Select a track with an exclamation mark, use Ctrl-I to Get Info, then click No when asked to try to locate the track. (Due to a bug in iTunes 12 you currently have to say No twice!) Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive letter has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case.
In some cases iTunes may be able to repair itself if you go through the same steps with Get Info but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links.
If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
See also Recover your iTunes library from your iPod or iOS device.
tt2
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