? Every time I attempt to open a pdf using Adobe11 it crashes. I reinstalled and same problem.
? Adobe 11 crashes every time I attempt to open a pdf. Uninstalled and reinstalled... still crashes.
If you are in Windows (which we don't know), you can try using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement.
Similar Messages
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my windows(8.1 64bit) partition is read only from the mac(yosemite) side of things. Anybody have a clue on how to fix this? Also, slightly frustrating as well, windows crashes every time I attempt to open a file from the mac partition.
All Office applications will also try to open a temporary work file in the same location as the source file. This implies the source file directory also needs to be writable for this temporary file. Since the default HFS+ driver provides only read-only access, such temporary files will fail to open, and will cause the application to fail.
As a test copy the file you want to edit, say an Excel spreadsheet from the OSX file system to the C: drive on the Windows side and try to open it. If you look in this directory, you should see two files, the source and a temporary file. You may have to force the temporary file to be opened on a read-write file system, by manipulating the folder for temporary files. -
Crashes every time I attempt to open a software instrument GUI
I'm encountering a serious problem of crashing every time I attempt to open a software instrument GUI.
I'm working on a song with many software instruments (Ivoy, Stylus, Kontakt2, Kontakt 3, Toontrack Superior Drum 2.0, Trilogy, ecc.) and I can see on Activity Monitor that I am at the limit of Logic RAM addressing (Logic is at 2.57 GB and VM is at 3.90: I have 10 GB DIMMs).
Is perhaps my problem due to this RAM limit?
Note that the song flows smoothly if I play it and all is fine. But I can't open a soft Instr. GUI because Logic crashes.
If it so, I wonder why Logic has this RAM addressing limit. Is it due to the System architecture? Could it be surpassed in the future?Yes Logic have a limitation on Ram and Virual Memory. I really hope an update could be done about that, cause without this i could too do a complete mix without doing bouncing or exporting the soft instrument as a audio track to regain some DSP. To Avoid this kind of situation is to twaek your virtual instrument (ex. Superior 2.0 load jus by defaut 982 Mb in the ram and virtual memory addressing to Logic, you can lower that by removing samples of drum you don't use - i use superior 2.0 with 2 setup one drum set load at 360 Mb and another one at 580 Mb at 24bit - you can also reduce the bit rate)... But i agree totally with you this limitation is ridiculous now our days we have powerfull machines and plugin and software that require more RAM. Architecture that was develop at the time of the first Logic.
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I am having an issue with my adobe acrobat 9 pro. Every time I try to open a pdf from someone it opens it up with my free adobe reader rather than the Acrobat 9 pro so then I don't have all of the functions of 9 pro. How do I get it to open with 9 pro instead of the free reader?
It may depend on the plugin that is loaded into your browser. However, right click on a PDF and select the Open With option and go to the default button to select Acrobat as the default. That might do it.
-
ITunes "encounters a problem" every time I attempt to open
Every time I attempt to open iTunes, I get the "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" message. I've tried uninstalling and re-installing, it still doesn't work. Any advice?
same here...
i have taried evrething........ and every time i open it its encounters a problem and has to close....
what i need to do?? -
Every time I try to open a pdf file it says i need to accept the end user agreement
Every time I try to open a pdf file it says I must accept the End User Agreement, so I just try to install it again and it pops up an error.
Does it just say you have to accept the license agreement, or does it say you have to LAUNCH something (Adobe Reader, or Adobe Acrobat)? If it says this, have you done what it says? Or would you like assistance in how to launch stuff in Mac OS or Windows?
-
I just downloaded the trial of Photoshop. Every time I try to open it, it comes up with an error message and closes less than 5 seconds into being opened. Does anyone know how I can fix this? I tried rebooting my computer and reinstalling photoshop. Thank you!
i7 is quite fast. that's what i am on too. You may need to
It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool". (see Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 )
The order varies depending on your individual needs:
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html or
Det finns också ett svenskt språkiga chatt. http://helpx.adobe.com/se/contact.html and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help. -
Hi there - Every time I try to open an app, it seems to crash. Has anyone experience this problem? Suggestions are appreciated for getting this fixed. Thx!
- Reset the iPod. Nothng is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Purchase/.install any new app.
- The remaining items here:
iOS: Troubleshooting applications purchased from the App Store
- Last, restore the iPod -
Every time i try to open a new tab on safari 6, it closes and restarts
every time i try to open a new tab on safari 6, it closes and restarts,,, it happened after the latest update
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") -
I do activate acrobat, but it still comes up next time I need to open a pdf file. The same problem occurs when I use a quicktime file. I get the drop down to let me me allow every time but again , next time I want to use see or hear a quicktime file I get the same question. This is very annoying. I went into options and chose the file to use to open rather than having it ask me but that didn't solve the issue either.
You can check for problems with preferences.
Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.
*http://kb.mozillazine.org/Preferences_not_saved
*http://kb.mozillazine.org/Resetting_preferences -
I am on Adobe Cloud but over the past few days every time I try to open indesign I get the message that there is a missing plug-in Actions. RPLN, and the app will not open. Any ideas?
Hi, when I try to open indesign itself this message comes up:
Adobe Indesign cannot load the ACTIONS.RPLN plug-in. The plug-in requires
the 10.1 version of indesign.. Please contact the vendor to get a
compatible version of ACTIONS.RPLN.
I am not able to click off the message to make the box disappear, so have
to crash out.
Paul -
8.1.2. crashes every time I try to open a pdf
Since upgrading to 8.1.2 automatically, I try to open a fax sent by my internet fax service, and it crashes every time.
Error: instruction at 0x2d830cbc ...memory cannot be read.
I thought it might be something to do with that particular fax, so I tried to open some other pdfs...same error...
Advice or suggestions please?I had the same problem, but first it said "Invalid plugin detected" When you clicked okay it gave more detail "The instructions at 0x2d830cbc reference memory could not be read.
I went to adobe plugins folder and started removing plugins until I would not get an error when I opened acrobat. I found three plugins from another company that was giving me problems. -
QuickTime 7.6.6 crashes every time I attempt to open it.
I was attempting to play Civilization IV on OS X 10.6.8 and it told me I needed to install Quicktime 6.0 or newer. QuickTime 10.0 is already installed with the OS, but I thought I'd try downloading 7.6.6 from Apple.
It seemed to install without any problems. But it crashes immediately upon opening. I downloaded it again and installed again, but with the same results.
Quicktime 10 still works without a problem. And Civ4 still won't load, but I suppose I'm just as concerned about why Quicktime 7 won't even open at this point. I have Perian installed, could that be the problem?
Here's the report:
Process: QuickTime Player 7 [262]
Path: /Applications/QuickTime Player 7.app/Contents/MacOS/QuickTime Player 7
Identifier: com.apple.quicktimeplayer
Version: 7.6.6 (7.6.6)
Build Info: QuickTimePlayer-17090000~1
Code Type: X86 (Native)
Parent Process: launchd [103]
Date/Time: 2012-07-28 17:48:58.117 +0530
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 20867 sec
Crashes Since Last Report: 15
Per-App Interval Since Last Report: 74 sec
Per-App Crashes Since Last Report: 13
Anonymous UUID: C45021E4-C331-41E0-A58D-F634380D7CDF
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000096
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.QuickTime 0x01bf398a SetTimeBaseRate_priv + 12
1 com.apple.QuickTime 0x01be5e49 QTGetWallClockTimeBase_priv + 109
2 com.apple.QuickTime 0x01be5d75 AssureThreadTopLevelIdleManagerExists + 45
3 com.apple.QuickTime 0x01be5ca1 QTGetTimeUntilNextTask_priv + 60
4 com.apple.QuickTime 0x01be5c55 QTGetTimeUntilNextTask + 29
5 com.apple.QTKit 0x019cb681 +[QTMovie_QuickTime idleAllMovies:] + 457
6 com.apple.Foundation 0x0160c484 __NSFireTimer + 141
7 com.apple.CoreFoundation 0x01393a3b __CFRunLoopRun + 8059
8 com.apple.CoreFoundation 0x013913c4 CFRunLoopRunSpecific + 452
9 com.apple.CoreFoundation 0x013911f1 CFRunLoopRunInMode + 97
10 com.apple.HIToolbox 0x032b7e04 RunCurrentEventLoopInMode + 392
11 com.apple.HIToolbox 0x032b7af5 ReceiveNextEventCommon + 158
12 com.apple.HIToolbox 0x032b7a3e BlockUntilNextEventMatchingListInMode + 81
13 com.apple.AppKit 0x00613595 _DPSNextEvent + 847
14 com.apple.AppKit 0x00612dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
15 com.apple.quicktimeplayer 0x00003a1c -[QTPApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 71
16 com.apple.AppKit 0x005d51f3 -[NSApplication run] + 821
17 com.apple.AppKit 0x005cd289 NSApplicationMain + 574
18 com.apple.quicktimeplayer 0x00002495 start + 53I'm unsure of how this happened, but my System>Library>Quicktime folder was renamed in the process of installing something. The folder was named Quicktime with a bunch of numbers after it. I just copied that folder to the desktop, renamed it Quicktime, and put a new copy back in System>Library.
The EXC_BAD_ACCESS (SIGBUS) error was from trying to find the files in a folder that was no longer named the right thing.
I doubt my (now rather obvious) solution will help you, but it's probably worth checking. -
Photo Booth Crashes Every Time I Attempt To Open It
Okay Group,
Here's another one for you. Starting last week Photo Booth crashes everytime I attempt to open it. Here's the report
Process: Photo Booth [31941]
Path: /Applications/Photo Booth.app/Contents/MacOS/Photo Booth
Identifier: com.apple.PhotoBooth
Version: 5.0.1 (309)
Build Info: PhotoBooth-309000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [136]
User ID: 501
Date/Time: 2013-07-16 19:06:09.927 +0200
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 277316 sec
Crashes Since Last Report: 84
Per-App Interval Since Last Report: 103327 sec
Per-App Crashes Since Last Report: 11
Anonymous UUID: FB0998B7-7F70-983F-3F76-7FA0C76AEBF1
Crashed Thread: 9
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSURL initFileURLWithPath:]: nil string parameter'
abort() called
terminate called throwing an exception
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff922f8b06 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff91aa03f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff922f88dc +[NSException raise:format:] + 204
3 Foundation 0x00007fff916c1e07 -[NSURL(NSURL) initFileURLWithPath:] + 81
4 Foundation 0x00007fff916c1d07 +[NSURL(NSURL) fileURLWithPath:] + 43
5 QTKit 0x00007fff95818025 +[QTMovie_FigMedia initialize] + 135
6 libobjc.A.dylib 0x00007fff91a97236 _class_initialize + 310
7 libobjc.A.dylib 0x00007fff91a970f3 prepareForMethodLookup + 164
8 libobjc.A.dylib 0x00007fff91a96eef lookUpMethod + 71
9 libobjc.A.dylib 0x00007fff91a952fc objc_msgSend + 188
10 QTKit 0x00007fff957edb16 +[QTMovie mediaHelperClassForAttributes:error:additionalAttributes:] + 567
11 QTKit 0x00007fff957ed68c -[QTMovie initWithAttributes:error:] + 749
12 Photo Booth 0x000000010d809c4f Photo Booth + 298063
13 Photo Booth 0x000000010d80a0f8 Photo Booth + 299256
14 Photo Booth 0x000000010d816da5 Photo Booth + 351653
15 Foundation 0x00007fff916ff562 __NSThread__main__ + 1345
16 libsystem_c.dylib 0x00007fff94f087a2 _pthread_start + 327
17 libsystem_c.dylib 0x00007fff94ef51e1 thread_start + 13
Thread 0:: main Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8e437686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8e436c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff92295233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff9229a916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff9229a0e2 CFRunLoopRunSpecific + 290
5 com.apple.HIToolbox 0x00007fff9115aeb4 RunCurrentEventLoopInMode + 209
6 com.apple.HIToolbox 0x00007fff9115ac52 ReceiveNextEventCommon + 356
7 com.apple.HIToolbox 0x00007fff9115aae3 BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x00007fff96cb9533 _DPSNextEvent + 685
9 com.apple.AppKit 0x00007fff96cb8df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
10 com.apple.AppKit 0x00007fff96cb01a3 -[NSApplication run] + 517
11 com.apple.AppKit 0x00007fff96c54bd6 NSApplicationMain + 869
12 libdyld.dylib 0x00007fff920a37e1 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff8e4396d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff94f0af4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff94f0ad13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff94ef51d1 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8e439d16 kevent + 10
1 libdispatch.dylib 0x00007fff944c6dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff944c69ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8e4396d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff94f0af4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff94f0ad13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff94ef51d1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8e4396d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff94f0af4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff94f0ad13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff94ef51d1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8e4396d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff94f0af4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff94f0ad13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff94ef51d1 start_wqthread + 13
Thread 6:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff8e4390fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff94f0d023 _pthread_cond_wait + 927
2 com.apple.CoreVideo 0x00007fff8df46ea3 CVDisplayLink::waitUntil(unsigned long long) + 271
3 com.apple.CoreVideo 0x00007fff8df46201 CVDisplayLink::runIOThread() + 529
4 com.apple.CoreVideo 0x00007fff8df45fd7 startIOThread(void*) + 148
5 libsystem_c.dylib 0x00007fff94f087a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff94ef51e1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8e439386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff94f92800 nanosleep + 163
2 com.apple.Foundation 0x00007fff917005ad +[NSThread sleepUntilDate:] + 176
3 com.apple.imageKit 0x00007fff950a1cbc -[IKTaskManager taskLoop] + 1391
4 com.apple.Foundation 0x00007fff916ff562 __NSThread__main__ + 1345
5 libsystem_c.dylib 0x00007fff94f087a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff94ef51e1 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8e4396d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff94f0af4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff94f0ad13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff94ef51d1 start_wqthread + 13
Thread 9 Crashed:
0 libsystem_kernel.dylib 0x00007fff8e439212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff94f09b54 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff94f4ddce abort + 143
3 libc++abi.dylib 0x00007fff953299eb abort_message + 257
4 libc++abi.dylib 0x00007fff9532739a default_terminate() + 28
5 libobjc.A.dylib 0x00007fff91aa0873 _objc_terminate() + 91
6 libc++abi.dylib 0x00007fff953273c9 safe_handler_caller(void (*)()) + 8
7 libc++abi.dylib 0x00007fff95327424 std::terminate() + 16
8 libc++abi.dylib 0x00007fff9532858b __cxa_throw + 111
9 libobjc.A.dylib 0x00007fff91aa050c objc_exception_throw + 327
10 com.apple.CoreFoundation 0x00007fff922f88dc +[NSException raise:format:] + 204
11 com.apple.Foundation 0x00007fff916c1e07 -[NSURL(NSURL) initFileURLWithPath:] + 81
12 com.apple.Foundation 0x00007fff916c1d07 +[NSURL(NSURL) fileURLWithPath:] + 43
13 com.apple.QTKit 0x00007fff95818025 +[QTMovie_FigMedia initialize] + 135
14 libobjc.A.dylib 0x00007fff91a97236 _class_initialize + 310
15 libobjc.A.dylib 0x00007fff91a970f3 prepareForMethodLookup + 164
16 libobjc.A.dylib 0x00007fff91a96eef lookUpMethod + 71
17 libobjc.A.dylib 0x00007fff91a952fc objc_msgSend + 188
18 com.apple.QTKit 0x00007fff957edb16 +[QTMovie mediaHelperClassForAttributes:error:additionalAttributes:] + 567
19 com.apple.QTKit 0x00007fff957ed68c -[QTMovie initWithAttributes:error:] + 749
20 com.apple.PhotoBooth 0x000000010d809c4f 0x10d7c1000 + 298063
21 com.apple.PhotoBooth 0x000000010d80a0f8 0x10d7c1000 + 299256
22 com.apple.PhotoBooth 0x000000010d816da5 0x10d7c1000 + 351653
23 com.apple.Foundation 0x00007fff916ff562 __NSThread__main__ + 1345
24 libsystem_c.dylib 0x00007fff94f087a2 _pthread_start + 327
25 libsystem_c.dylib 0x00007fff94ef51e1 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8e437686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8e436c42 mach_msg + 70
2 com.apple.cmio.DAL.VDC_4 0x00000001142c0ce7 0x1142c0000 + 3303
3 com.apple.cmio.DAL.VDC_4 0x00000001142da786 0x1142c0000 + 108422
4 com.apple.cmio.DAL.VDC_4 0x00000001142d049c 0x1142c0000 + 66716
5 com.apple.cmio.DAL.VDC_4 0x00000001142cd00c 0x1142c0000 + 53260
6 com.apple.CoreMediaIO 0x00007fff9826aa35 CMIO::DAL::PlugInManagement::CreatePlugIn(CACFPlugIn const*) + 1077
7 com.apple.CoreMediaIO 0x00007fff98269ec5 CMIO::DAL::PlugInManagement::Initialize() + 229
8 com.apple.CoreMediaIO 0x00007fff9826d977 CMIO::DAL::System::InitializeDevices() + 9
9 com.apple.CoreMediaIO 0x00007fff9826db80 CMIO::DAL::System::CheckOutInstance() + 292
10 com.apple.CoreMediaIO 0x00007fff98290ef9 CMIOObjectGetPropertyDataSize + 153
11 com.apple.QTKit 0x00007fff957df357 +[QTCaptureDALDevice _refreshDevices] + 142
12 com.apple.QTKit 0x00007fff957df23d +[QTCaptureDALDevice devicesWithIOType:] + 33
13 com.apple.QTKit 0x00007fff957df16f +[QTCaptureDevice inputDevicesWithMediaType:] + 34
14 com.apple.QTKit 0x00007fff957defd0 +[QTCaptureDALDevice defaultInputDeviceWithMediaType:] + 34
15 com.apple.QTKit 0x00007fff957dede1 +[QTCaptureDevice defaultInputDeviceWithMediaType:] + 160
16 com.apple.PhotoBooth 0x000000010d7dbdbe 0x10d7c1000 + 110014
17 com.apple.PhotoBooth 0x000000010d7dbd41 0x10d7c1000 + 109889
18 com.apple.PhotoBooth 0x000000010d7dbce9 0x10d7c1000 + 109801
19 com.apple.Foundation 0x00007fff916ff562 __NSThread__main__ + 1345
20 libsystem_c.dylib 0x00007fff94f087a2 _pthread_start + 327
21 libsystem_c.dylib 0x00007fff94ef51e1 thread_start + 13
Thread 9 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x0000000113fa1518 rdx: 0x0000000000000000
rdi: 0x0000000000009e07 rsi: 0x0000000000000006 rbp: 0x0000000113fa1540 rsp: 0x0000000113fa1518
r8: 0x00007fff7e8dd278 r9: 0x0000000000000006 r10: 0x0000000020000000 r11: 0x0000000000000206
r12: 0x0000000113fa16a0 r13: 0x00007f887ba85f10 r14: 0x0000000113fa3000 r15: 0x0000000113fa1580
rip: 0x00007fff8e439212 rfl: 0x0000000000000206 cr2: 0x00007fff7e8d6ff0
Logical CPU: 0
Binary Images:
0x10d7c1000 - 0x10d85aff7 com.apple.PhotoBooth (5.0.1 - 309) <41C40811-39E1-38AF-8EDB-F83FF9B148CE> /Applications/Photo Booth.app/Contents/MacOS/Photo Booth
0x10d896000 - 0x10dc9fff7 com.apple.SceneKit (3.3 - 155.6) <D27CE6BD-4D67-3763-8795-FF1C5E50B146> /System/Library/Frameworks/SceneKit.framework/Versions/A/SceneKit
0x10f896000 - 0x10fa54fff GLEngine (8.9.2) <420E03C3-B91D-33C7-A1C4-BE60A1544971> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x10fca3000 - 0x10fe13fff libGLProgrammability.dylib (8.9.2) <83DBCC22-F711-3F9D-B622-6DE5D9DD90AE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x10fe4b000 - 0x10fe50fff com.apple.IOAccelerator (74.5.1 - 74.5.1) <574EC60B-E292-3FEA-8A66-B12DB2C1CEC5> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelera tor
0x10fe58000 - 0x10fe64fff libGPUSupportMercury.dylib (8.9.2) <971EDFC6-3E6A-375C-9133-F50DFDDCEBDD> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupportMercury.dylib
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0x7fff9691c000 - 0x7fff96933fff com.apple.CFOpenDirectory (10.8 - 151.10) <FFBBA538-00B5-334E-BA5B-C8AD6CDCDA14> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff96996000 - 0x7fff9699bfff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff9699e000 - 0x7fff969e1ff7 com.apple.RemoteViewServices (2.0 - 80.6) <5CFA361D-4853-3ACC-9EFC-A2AC1F43BA4B> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff969e2000 - 0x7fff96a88ff7 com.apple.CoreServices.OSServices (557.6 - 557.6) <1BDB5456-0CE9-301C-99C1-8EFD0D2BFCCD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff96af1000 - 0x7fff96af4fff com.apple.AppleSystemInfo (2.0 - 2) <BC221376-361F-3F85-B284-DC251D3BB442> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff96af5000 - 0x7fff96b62ff7 com.apple.datadetectorscore (4.1 - 269.3) <5775F0DB-87D6-310D-8B03-E2AD729EFB28> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff96b63000 - 0x7fff96b63fff com.apple.AOSMigrate (1.0 - 1) <585B1483-490E-32DD-97DC-B9279E9D3490> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
0x7fff96b64000 - 0x7fff97791fff com.apple.AppKit (6.8 - 1187.39) <199962F0-B06B-3666-8FD5-5C90374BA16A> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff97792000 - 0x7fff977b9ff7 com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff977ba000 - 0x7fff9780bff7 com.apple.SystemConfiguration (1.12.2 - 1.12.2) <A4341BBD-A330-3A57-8891-E9C1A286A72D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff97d9b000 - 0x7fff97dd2ff7 libssl.0.9.8.dylib (47.1) <B7C438BB-79FF-37B3-B8FB-253E5135CBB4> /usr/lib/libssl.0.9.8.dylib
0x7fff97dd3000 - 0x7fff97f48ff7 com.apple.CFNetwork (596.4.3 - 596.4.3) <A57B3308-2F08-3EC3-B4AC-39A3D9F0B9F7> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff97f49000 - 0x7fff97fa0ff7 com.apple.ScalableUserInterface (1.0 - 1) <F1D43DFB-1796-361B-AD4B-39F1EED3BE19> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff97fa1000 - 0x7fff98092ff7 com.apple.PubSub (1.0.5 - 65.32) <ACEFD82D-94CB-3ACD-A74F-F0F244462A71> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x7fff98116000 - 0x7fff981d3ff7 com.apple.ColorSync (4.8.0 - 4.8.0) <6CE333AE-EDDB-3768-9598-9DB38041DC55> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff981fc000 - 0x7fff98240fff libcups.2.dylib (327.6) <9C01D012-6F4C-3B69-B614-1B408B0ED4E3> /usr/lib/libcups.2.dylib
0x7fff98241000 - 0x7fff98242fff libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
0x7fff98243000 - 0x7fff98243fff com.apple.vecLib (3.8 - vecLib 3.8) <794317C7-4E38-338A-A874-5E18001C8503> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff98244000 - 0x7fff98261ff7 com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff98262000 - 0x7fff982affff com.apple.CoreMediaIO (308.0 - 4155.4) <B563579E-469D-39A1-975C-F4EDD419602E> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff982b0000 - 0x7fff982b2ff7 com.apple.EFILogin (2.0 - 2) <51A470D7-1F72-3369-AF0F-AD2340B42C12> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff98353000 - 0x7fff985d4fff com.apple.AOSKit (1.051 - 152.4) <01C09924-2603-3C1E-97F7-9484CBA35BC9> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x7fff985d5000 - 0x7fff986a7ff7 com.apple.CoreText (260.0 - 275.16) <5BFC1D67-6A6F-38BC-9D90-9C712684EDAC> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff986a8000 - 0x7fff98843fef com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff9892c000 - 0x7fff9892efff libquarantine.dylib (52.1) <143B726E-DF47-37A8-90AA-F059CFD1A2E4> /usr/lib/system/libquarantine.dylib
0x7fff98997000 - 0x7fff989a2ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff989a3000 - 0x7fff98c3eff7 com.apple.JavaScriptCore (8536 - 8536.30) <FE3C5ADD-43D3-33C9-9150-8DCEFDA218E2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff98c3f000 - 0x7fff98c52ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <2F2694E9-A7BC-33C7-B4CF-8EC907DF0FEB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff98d4f000 - 0x7fff99d0eff7 com.Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Itunes crashes every time i attempt to open it
everytime i attempt to open itunes it crashes. ive tried every mmethod i could find including the new user acount and all of the other wide troubleshooting methods reccomended by apple. help please?
Perfect! We know what's going on now.
An exception occured while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL "C:\WINDOWS\system32\QuickTime.cpl",QuckTime"
Some other program (codec packs and video converters are the usual culprits) has stashed old quicktime componentry down in your system32 directory. When you try to open iTunes or QuickTime, Windows "sees" that old componentry and tries to use it ... and everything turns to custard, because it isn't compatible with the newer componentry in the proper places.
Lets doublecheck to see what you've got down there.
Open "My Computer". Go "Tools > Folder Options" and click the "View tab". Make sure that "Show hidden files and folders" is selected, and "Hide extensions for known file types is unchecked". OK out of the Tab.
Now open your C:\Windows\system32\ directory. What files and folders with QuickTime in the file/folder-name can you see in there?
(In a standard QuickTime installation, you should see precisely two files, QuickTime.qts and QuickTimeVR.qtx, and no QuickTime folders whatsoever.)
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