Every time I click something on web pages, like a link or a search bar, I get a poEvery time I click something on wr a search bar, I get a pop-up. It's usually a semi-related pop-up, like on Apple websites, I get a lot of MacKeeper pop-ups.
Every time I click something on web pages, like a link or a search bar, I get a pop-up. It's usually a semi-related pop-up, like on Apple websites, I get a lot of MacKeeper pop-ups. I let my younger brother use my laptop yesterday, and now this is happening. I think he might have downloaded something, but I don't know what it is called or anything so I don't know how to delete it.
I have a Macbook pro.
Thank you!
Your brother may have downloaded and installed something known as "adware." To see if that's the case, visit thomas_r.'s The Safe Mac website and look at the Adware Removal Guide page. You may also be able to use his Adware Removal Tool to get rid of the junk.
Good luck,
Clinton
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is there a way of wiping ALL Safari data, i.e. restoring Safari ? I think my Safari has a virus..as every time I open it, a web page called 'search quick' comes up. Its bombarded my Safari with constant pop up adverts almost every time I click!
There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
Every time I click on a web page an advertisement or MAC Keeper page opens up. I have pop-up blocker on. How do I make this stop?
There is no need to download anything to solve this problem.
You may have installed the "VSearch" trojan. Remove it as follows.
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
How to stop an "Add-ons Manager" tab that keeps appearing every time I open a new web page ?
Does anyone know how to stop a Firefox "Add-ons Manager" tab that keeps appearing every time I open a new web page ?
Thanks....''arcadiune [[#question-1052917|said]]''
<blockquote>
Does anyone know how to stop a Firefox "Add-ons Manager" tab that keeps appearing every time I open a new web page ?
Thanks....
</blockquote>
Solved it shortly afterwards thanks as I realised it must have happened when I refreshed Firefox, so went through the process again and found the boxes for tabs already pre-ticked so cancelled them. Would have been a lot easier though had it been left as an option to tick as I assumed it was another safeguard leaving me with no idea what had happened....
Anyway thanks :-) -
Right clicking anything in web pages (for an example, when I want to open a link in a new window) it just gives me some grey box. How do I fix this?
== This happened ==
Every time Firefox opened
== TodayStart Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]] -
When I click on a web page link, it creates a bookmark does not open page, need to right click and open new page or tab
My own problem not a system one
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A few more details might help, if nobody else recognizes this.
What happens when you try to open the links?
Can you post an example of a link that doesn't work?
Is there any particular source for the mail with the (bad) links, or is mail from all sources failing?
If you happen to know it, what's the format of the mail message? (Maybe the message is an image?)
Do the embedded links work as expected from an OS X system running Mail.app, or some system and some other other mail client?
To view the link in iOS: if you press on and hold your finger on an embedded link in most contexts, iOS will show a pop-up with the link contents, and will offer to copy it. You can use that to acquire and post the link. If pressing and holding on the link doesn't offer the pop-up, the format of the link itself may not be valid, or it might not really be a link. -
How can I forward a web page (not a link but the page) using Mac Mail'Mountain Lion?
I want to mail a web page, not a link to the page but the page itself. I use Mountain Lion and Mac Mail. I used to be able to do this with Lion.
Look in the outgoing email message window. Make sure Send Web Content is not set to Link Only
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When I would click the link to send via email I was being directed to hotmail to open new account.
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I'm paying for FIOS internet service that is almost non existent.
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They create more problems then they solve with me.If I understand your problem correctly, you are having trouble when clicking on a MailTo link on any webpage? What loads when you click this type of link is a setting in your browser. If you tell us what browser you are using, we can try to direct you to the setting.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having." -
Time Capsule AirPort choking on web pages, not running backups
Hey everyone,
I've been reading in all the relevant forums, and I can't quite find something that matches the problem I'm having, so here goes. If I'm rehashing something that's been covered, a link would be much appreciated.
Browsers on my MBP are completely choking on any and all websites, and Time Machine is unable to run. Our other computers (which don't use the Time Capsule for backup) have no problem with websites. And my MBP seems to be running Mail, Tweetdeck, and printing ok. But for some reason my browsers are chronically stalling (or taking minutes and minutes to load sites like CNN).
At first I attributed it to a faulty AirPort card in my MBP; I'd taken it in to get the screen replaced, and they replaced the AirPort card for some reason. I've since had that one replaced, but the problem persists.
It's not just one browser, either. I mostly use Safari, but Firebox seems to have the same problem (or it will load CNN, then choke on the page I nav to afterward). It's also inconsistent; the past few days have been ok, but tonight it wouldn't load anything. Then it inexplicably started working briefly.
Often, when I quit out of Safari after a page has stalled, I get the beach ball in the Finder for about 10 minutes afterward. The beach ball goes away after that.
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Ugh, really frustrated with this. Any help would be really appreciated....aaaaand I'm back. The DNS change worked for a bit, and now it's inexplicably not working. Again, only my web browsers are affected; email, Twitter clients, etc. load fine. But every browser either times out loading sites or takes forever to load them.
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Starting standard backup
Attempting to mount network destination using URL: afp://Kyle%[email protected]/Data
Mounted network destination using URL: afp://Kyle%[email protected]/Data
QUICKCHECK ONLY; FILESYSTEM CLEAN
Disk image /Volumes/Data-1/Kyle Ryan’s MacBook Pro.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
Event store UUIDs don't match for volume: Macintosh HD
Node requires deep traversal:/ reason:must scan subdirs|new event db|
No pre-backup thinning needed: 2.21 GB requested (including padding), 902.80 GB available
Indexing a file failed. Returned 200 for: /Library/Documentation, /Volumes/Time Machine Backups/Backups.backupdb/Kyle Ryan’s MacBook Pro/2010-09-11-131044.inProgress/350A850B-24F2-4D85-A9E9-75A385ED1CA7/Macintosh HD/Library/Documentation
Aborting backup because indexing a file failed.
Stopping backup.
Copied 142 files (73.9 MB) from volume Macintosh HD.
Copy stage failed with error:11
Backup failed with error: 11
Ejected Time Machine disk image.
Ejected Time Machine network volume.
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tt2 -
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Steps to Reproduce:
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2. Visit to http://www.navyfield.com.
Actual Result:
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