Every time I try to buy a song I am asked for my password over and over again! What do I do?help!
Every time I try to buy a song I get asked for my password over and over again. I'm new to itunes please help!
For assistance with a disabled account, see this support article:
http://support.apple.com/kb/TS2446
If that doesn't help, contact iTunes support via the link provided toward the bottom of the page.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.
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Every time I try to buy a song, a message pops up stating "Your Apple ID has been disabled." That's it. Nothing else. I have changed and reset my email, password, security questions, and billing info. The message still pops up. I am just trying to buy some music. Any ideas?
Contact iTunes by:
Contact iTunes -
Itunes crashes every time I try to buy a song
Every time I try to buy a song Itunes crashes.
It always happens on the terms and conditions screen
This is the error I get
Date/Time: 2008-08-02 13:24:25 -0500
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Version: 7.7.1 (7.7.1)
PID: 1703
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 <<00000000>> 0x00000000 0 + 0
1 com.apple.iTunes 0x0034b488 0x1000 + 0x34a488
2 com.apple.iTunes 0x003ca2f0 0x1000 + 0x3c92f0
3 com.apple.iTunes 0x003a17ec 0x1000 + 0x3a07ec
4 com.apple.iTunes 0x0039dc4c 0x1000 + 0x39cc4c
5 com.apple.HIToolbox 0x9286be50 DispatchEventToHandlers + 0x150
6 com.apple.HIToolbox 0x9286c0c4 SendEventToEventTargetInternal + 0x174
7 com.apple.HIToolbox 0x92870544 SendEventToEventTargetWithOptions + 0x28
8 com.apple.HIToolbox 0x929bfe54 _ZNK10Accessible9SendEventEP14OpaqueEventRefb + 0x6c
9 com.apple.HIToolbox 0x929bf378 ZN10Accessible21GetNamedAttributeDataEPK10__CFStringPKvPS4Ph + 0xa8
10 com.apple.HIToolbox 0x929be960 Z32CarbonCopyAttributeValueCallbackPK8__CFDatamPK10_CFStringPPKvPv + 0x88
11 com.apple.HIServices 0x92e0caf4 _AXXMIGCopyAttributeValue + 0xfc
12 com.apple.HIServices 0x92e0ff90 _XCopyAttributeValue + 0x8c
13 com.apple.HIServices 0x92dffc80 AccessibilityClientDefs_server + 0xa8
14 com.apple.HIServices 0x92e1bedc axServerMessageHandler + 0x18
15 com.apple.CoreFoundation 0x901dde4c __CFMachPortPerform + 0xe0
16 com.apple.CoreFoundation 0x901da57c __CFRunLoopDoSource1 + 0xc8
17 com.apple.CoreFoundation 0x901c2448 __CFRunLoopRun + 0x540
18 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
19 com.apple.HIToolbox 0x9286fe10 RunCurrentEventLoopInMode + 0xac
20 com.apple.HIToolbox 0x92872eb0 GetNextEventMatchingMask + 0x1a0
21 com.apple.HIToolbox 0x92886988 WNEInternal + 0xa0
22 com.apple.HIToolbox 0x928976a0 WaitNextEvent + 0x4c
23 com.apple.iTunes 0x00277cf8 0x1000 + 0x276cf8
24 com.apple.iTunes 0x00278424 0x1000 + 0x277424
25 com.apple.iTunes 0x00035bb0 0x1000 + 0x34bb0
26 com.apple.iTunes 0x00277800 0x1000 + 0x276800
27 com.apple.iTunes 0x00002a2c 0x1000 + 0x1a2c
28 com.apple.iTunes 0x00002730 0x1000 + 0x1730
Thread 1:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.audio.CoreAudio 0x9910b4b8 _ZN10HALRunLoop9OwnThreadEPv + 0x104
5 com.apple.audio.CoreAudio 0x9910b2ec ZN9CAPThread5EntryEPS + 0x30
6 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 2:
0 libSystem.B.dylib 0x900171f8 semaphorewait_signaltrap + 0x8
1 libSystem.B.dylib 0x9000e9dc pthread_condwait + 0x270
2 com.apple.iTunes 0x0025db38 0x1000 + 0x25cb38
3 com.apple.iTunes 0x0034f3d4 0x1000 + 0x34e3d4
4 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 3:
0 libSystem.B.dylib 0x9000b42c select + 0xc
1 com.apple.CoreFoundation 0x901c7668 __CFSocketManager + 0x1fc
2 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 4:
0 libSystem.B.dylib 0x90043bcc accept + 0xc
1 com.apple.iTunes 0x0028cf30 0x1000 + 0x28bf30
2 com.apple.iTunes 0x002e9e20 0x1000 + 0x2e8e20
3 com.apple.iTunes 0x002e9eb0 0x1000 + 0x2e8eb0
4 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 5:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.CoreFoundation 0x9022ffac CFRunLoopRun + 0x34
5 com.apple.iTunes 0x00243e68 0x1000 + 0x242e68
6 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
PPC Thread State:
srr0: 0x00000000 srr1: 0x4000f030 vrsave: 0x00000000
cr: 0x24022248 xer: 0x20000000 lr: 0x0034af24 ctr: 0x00000000
r0: 0x0034af24 r1: 0xbfffc9f0 r2: 0x8fe507cc r3: 0x05ce8470
r4: 0xbfffca2c r5: 0x05ce8470 r6: 0x00000000 r7: 0x00000000
r8: 0xbfffca28 r9: 0x00000000 r10: 0x00000000 r11: 0x8fe45a18
r12: 0x00000000 r13: 0x00000000 r14: 0x00000000 r15: 0x00000001
r16: 0x00000001 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000002 r21: 0x00000000 r22: 0x05c8af10 r23: 0x091d8660
r24: 0xbfffcdf0 r25: 0xffffd96e r26: 0xbfffcb08 r27: 0x091f11d0
r28: 0xbfffcc68 r29: 0x00f3b38c r30: 0x07491040 r31: 0x05ce8470
Binary Images Description:
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0x99000000 - 0x990b8fff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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0x991de000 - 0x992a0fff com.apple.audio.units.Components 1.3.4 /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x992ad000 - 0x992c3fff com.apple.QuartzCore 1.3 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x992d0000 - 0x9a0ebfff com.apple.QuickTimeComponents.component 7.5 (861) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
I have sent this report to Apple like 50 times and no one has contacted me.
What can I do? at this point Itunes is worthless.For assistance with a disabled account, see this support article:
http://support.apple.com/kb/TS2446
If that doesn't help, contact iTunes support via the link provided toward the bottom of the page.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
Every time i try to buy a song it asks me to verify my address and wont accept my billing information even when its correct. What do i do?
You can try this...
go to http://zip4.usps.com/zip4/welcome.jsp, enter your billing address, it will then show you how the USPS recognizes your address. Enter that address EXACTLY how it is shown on the USPS site into your itunes billing address info. -
I get the message 'There was an error in the App Store. Please try again later. (100)', every time when try to buy a software, i changed my billing info but it didn't work, what can i do?
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
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I just got the 5s, every time in try to update my apps it's asking for a second password to an Apple ID that is not mine-- it asks for mine and then another one pops up after I enter mine .what do I do?
where did you get this phone from
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How come now every time i throw something into the recycle bin it asks for my password and when I do it doesn't show in my bin help please!
You're throwing away files that either don't belong to you or are in a folder that doesn't belong to you. Since your user account has Administrator privileges, it just ask you for authentication, else it would forbid the operation.
To better understand the concept, select one of your files from your home directory and press Control-I. In the info window, check the Sharing & Permissions section at the bottom. Do the same with one of the files that asks for the password. -
EVERY TIME I MOVE SOMETHING TO THE TRASH IT IS ASKING FOR MY PASSWORD? CAN ANYONE HELP?
EVERY TIME I MOVE SOMETHING TO THE TRASH IT IS ASKING FOR MY PASSWORD? CAN ANYONE HELP?
Check this Link out.
When I updated to Mountain Lion my iMac messed up file permissions and always when I booted or started up my iMac it went to terminal screen because start-up disk was read-only. You might have to change file permissions to what it was so your mac won't always ask your permission to do something (assuming you are admin of your mac).
PRAM reset might help too. Instructions can be found from the discussion that I linked (there's another link for PRAM [parameter random access memory] reset).
Good luck! -
Every time I try to purchase a song it says verification required - before you make purchases, you must tap continue to sign in, then verify your payment info - does anyone know how I do this?
For assistance with a disabled account, see this support article:
http://support.apple.com/kb/TS2446
If that doesn't help, contact iTunes support via the link provided toward the bottom of the page.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
Every time I try to download an app the tablet ask for billing info... Why
Very time I try to download an app the tablet ask for billing info... Why
make sure you have every field filled out in the billing window.
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Does anyone have suggestions?
Wow that was really quick, thank you so much. Im not sure at all which version it was because i said it was around 4 years ago he bought it. I know it isn't under his username, since he's a PC person (ugh) so i know its probably registered to one of our actual names. isn't there some way to look it up since we did register it, because I'm not even sure where the disks are from when we bought it (we've moved a lot and also have two storage lockers, i know i would have kept it with other disks) but my cd rom drive is actually broken on my computer as well ( i think it got stepped on and is now squished and won't eject or run disks.)
So is there anyway they can look up that its registered to one of our names since we did register it when we bought and installed it, or do i really have to find the disk with some sort of proof of purchase (i know there would be no receipt after all this time)
either way, ill do what you suggested to the best of my abilities and thank you so much for answering my questions, i can't even open the program as its incompatible and find out the info from that) so I'm in a bit of a pickle and your response was so thorough and it didn't seem to be posted long enough to even write a well researched response, thanks, all the best,
sarucia -
Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
The iTunes Store app crashes every time I try to purchase a song on my 2nd generation iPod touch
Every time I try to purchase a song and hit buy, the app closes. I've tried restarting my iPod several times but it didn't help. Any ideas?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iTunes and App Store and sign out and sign back in
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
every time i try to buy anything an error box pops up that says my apple ID has expired and i try making a new one but it keeps telling me the same thing. i cant find an answer to my problem no mater what i do.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I am in Saudi and trying to download navigon middle east. Every time I try to buy the app it will show up, says waiting and disappears. How can I get around it and not get lost on these crazy roads?
I recently purchased a second hand new macbook air, although it was second hand to me the previous owner had never actually turned it on.
Something doesn't make sense here, though I'm not saying the previous owner is lying....
Time to send your serial # to iTS and let them see what's happening here.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
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