Every time I try to buy an app I am told my password is incorrect. Help!
I cannot buy an app or update. I keep getting told my password is incorrect. When I reset it I am told it is incorrect again when I try to purchase. I can, however, purchase music in iTunes. Please help me!
Close All Open Apps... Sign Out of your Account... Perform a Reset and try again.
Reset... No Data or Settings will be lost...
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
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iTunes Store Support
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Do as the error message states and contact Apple Support. If there is a problem
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Every time I try to sign in to iTunes, it says my password is incorrect. So, I reset my password, sign in on my computer and it works. But when I sign in to a different device, it says my password is incorrect. Why?
Make sure you sign out of the other devices and then sign in with the new PW
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Why is that every time I try to buy an app it doesn't work?
I'm trying to buy an app that costs money and it always asks me to answer questions
that would be the security questions, if you dont remember the answers you need to contact apple and they can help you.
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i need help with this any suggestions or solutions
Free Disk Space & Memory are 2 differen't things.
At the Apple Icon at top left>About this Mac, click on the text below Mac OS X where it says Version 10.4.x and report the Build# please.
Then click on More Info>Hardware and report this upto but not including the Serial#...
Hardware Overview:
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
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Then we cn tell you huw to add more RAM & which is the correct RAM Memory. -
TS1702 what do you do if every time you try to open an app it asks for your password first?
my apps weren't opening so i went into settings and updated my software it took about half an hour to update and now my apps wont open unless i put in my password for my apple ID account, please help me
See if this helps.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in again. See if that cures the problem. -
I get the message 'There was an error in the App Store. Please try again later. (100)', every time when try to buy a software, i changed my billing info but it didn't work, what can i do?
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
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Every time i try to download an app it keeps telling me to put my info in and then its all there so i try to buy the app but it just keeps going in circles and never downloads.
and then i put my itunes gift cards on
Are you clicking Redeem under Quick Links right side of the iTunes Store window?
Well i already took my parents credit card off of my itunes
When you deleted your parents credit information did you select None?
Go back to Payment Type select the Edit button. Select None then click Done. -
im playing rage of bahamut at the moment and every time i try to buy ragemedals it comes up with (please contact itunes support to compleate this transaction) i have checked my restrictions and that is fine, i can buy apps from itunes. please help
What was the response from iTunes after you contacted them like the message said to do?
Apple - Support - iTunes - Contact Us -
For some reason every time I try to buy something from the App Store I receive a message that says to contact apple support and I can't purchase anything what should I do?
iTunes Support -
http://www.apple.com/support/itunes/ -
i need more storage but every time i try to buy it says payment method declined however i can buy any app from the app store with the same method
Make sure there is enough funds for storage. Contact your bank and verify they are not stopping transaction.
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Every time I try and buy something on the App Store I am asked a sucerity question is there a way to stop them thanks
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Itunes crashes every time I try to buy a song
Every time I try to buy a song Itunes crashes.
It always happens on the terms and conditions screen
This is the error I get
Date/Time: 2008-08-02 13:24:25 -0500
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Version: 7.7.1 (7.7.1)
PID: 1703
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
Thread 0 Crashed:
0 <<00000000>> 0x00000000 0 + 0
1 com.apple.iTunes 0x0034b488 0x1000 + 0x34a488
2 com.apple.iTunes 0x003ca2f0 0x1000 + 0x3c92f0
3 com.apple.iTunes 0x003a17ec 0x1000 + 0x3a07ec
4 com.apple.iTunes 0x0039dc4c 0x1000 + 0x39cc4c
5 com.apple.HIToolbox 0x9286be50 DispatchEventToHandlers + 0x150
6 com.apple.HIToolbox 0x9286c0c4 SendEventToEventTargetInternal + 0x174
7 com.apple.HIToolbox 0x92870544 SendEventToEventTargetWithOptions + 0x28
8 com.apple.HIToolbox 0x929bfe54 _ZNK10Accessible9SendEventEP14OpaqueEventRefb + 0x6c
9 com.apple.HIToolbox 0x929bf378 ZN10Accessible21GetNamedAttributeDataEPK10__CFStringPKvPS4Ph + 0xa8
10 com.apple.HIToolbox 0x929be960 Z32CarbonCopyAttributeValueCallbackPK8__CFDatamPK10_CFStringPPKvPv + 0x88
11 com.apple.HIServices 0x92e0caf4 _AXXMIGCopyAttributeValue + 0xfc
12 com.apple.HIServices 0x92e0ff90 _XCopyAttributeValue + 0x8c
13 com.apple.HIServices 0x92dffc80 AccessibilityClientDefs_server + 0xa8
14 com.apple.HIServices 0x92e1bedc axServerMessageHandler + 0x18
15 com.apple.CoreFoundation 0x901dde4c __CFMachPortPerform + 0xe0
16 com.apple.CoreFoundation 0x901da57c __CFRunLoopDoSource1 + 0xc8
17 com.apple.CoreFoundation 0x901c2448 __CFRunLoopRun + 0x540
18 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
19 com.apple.HIToolbox 0x9286fe10 RunCurrentEventLoopInMode + 0xac
20 com.apple.HIToolbox 0x92872eb0 GetNextEventMatchingMask + 0x1a0
21 com.apple.HIToolbox 0x92886988 WNEInternal + 0xa0
22 com.apple.HIToolbox 0x928976a0 WaitNextEvent + 0x4c
23 com.apple.iTunes 0x00277cf8 0x1000 + 0x276cf8
24 com.apple.iTunes 0x00278424 0x1000 + 0x277424
25 com.apple.iTunes 0x00035bb0 0x1000 + 0x34bb0
26 com.apple.iTunes 0x00277800 0x1000 + 0x276800
27 com.apple.iTunes 0x00002a2c 0x1000 + 0x1a2c
28 com.apple.iTunes 0x00002730 0x1000 + 0x1730
Thread 1:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.audio.CoreAudio 0x9910b4b8 _ZN10HALRunLoop9OwnThreadEPv + 0x104
5 com.apple.audio.CoreAudio 0x9910b2ec ZN9CAPThread5EntryEPS + 0x30
6 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 2:
0 libSystem.B.dylib 0x900171f8 semaphorewait_signaltrap + 0x8
1 libSystem.B.dylib 0x9000e9dc pthread_condwait + 0x270
2 com.apple.iTunes 0x0025db38 0x1000 + 0x25cb38
3 com.apple.iTunes 0x0034f3d4 0x1000 + 0x34e3d4
4 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 3:
0 libSystem.B.dylib 0x9000b42c select + 0xc
1 com.apple.CoreFoundation 0x901c7668 __CFSocketManager + 0x1fc
2 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 4:
0 libSystem.B.dylib 0x90043bcc accept + 0xc
1 com.apple.iTunes 0x0028cf30 0x1000 + 0x28bf30
2 com.apple.iTunes 0x002e9e20 0x1000 + 0x2e8e20
3 com.apple.iTunes 0x002e9eb0 0x1000 + 0x2e8eb0
4 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
Thread 5:
0 libSystem.B.dylib 0x90007878 machmsgtrap + 0x8
1 libSystem.B.dylib 0x900073f8 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.CoreFoundation 0x9022ffac CFRunLoopRun + 0x34
5 com.apple.iTunes 0x00243e68 0x1000 + 0x242e68
6 libSystem.B.dylib 0x90024930 pthreadbody + 0x28
PPC Thread State:
srr0: 0x00000000 srr1: 0x4000f030 vrsave: 0x00000000
cr: 0x24022248 xer: 0x20000000 lr: 0x0034af24 ctr: 0x00000000
r0: 0x0034af24 r1: 0xbfffc9f0 r2: 0x8fe507cc r3: 0x05ce8470
r4: 0xbfffca2c r5: 0x05ce8470 r6: 0x00000000 r7: 0x00000000
r8: 0xbfffca28 r9: 0x00000000 r10: 0x00000000 r11: 0x8fe45a18
r12: 0x00000000 r13: 0x00000000 r14: 0x00000000 r15: 0x00000001
r16: 0x00000001 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000002 r21: 0x00000000 r22: 0x05c8af10 r23: 0x091d8660
r24: 0xbfffcdf0 r25: 0xffffd96e r26: 0xbfffcb08 r27: 0x091f11d0
r28: 0xbfffcc68 r29: 0x00f3b38c r30: 0x07491040 r31: 0x05ce8470
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0x954c0000 - 0x95ac6fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x95b20000 - 0x95df0fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x95f00000 - 0x95f20fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x962e6000 - 0x965befff com.apple.CoreGraphics 1.203.33 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x96637000 - 0x9663bfff com.apple.QuickTimeH264.component 7.5 (861) /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96aa0000 - 0x96acefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96b50000 - 0x96bdffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96cb0000 - 0x96d9efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x96de0000 - 0x96df0fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96e92000 - 0x96eaafff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x96ee0000 - 0x96ee8fff libbsm.dylib /usr/lib/libbsm.dylib
0x96eec000 - 0x96f06fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x971dd000 - 0x9724dfff com.apple.framework.IOKit 1.3.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x99000000 - 0x990b8fff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x99106000 - 0x99106fff com.apple.audio.units.AudioUnit 1.3.3 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x99108000 - 0x9916ffff com.apple.audio.CoreAudio 2.1.3 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x991af000 - 0x991ccfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x991de000 - 0x992a0fff com.apple.audio.units.Components 1.3.4 /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x992ad000 - 0x992c3fff com.apple.QuartzCore 1.3 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x992d0000 - 0x9a0ebfff com.apple.QuickTimeComponents.component 7.5 (861) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
I have sent this report to Apple like 50 times and no one has contacted me.
What can I do? at this point Itunes is worthless.For assistance with a disabled account, see this support article:
http://support.apple.com/kb/TS2446
If that doesn't help, contact iTunes support via the link provided toward the bottom of the page.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
i have a problem in buying zynga poker chips, every time i try to buy chips they tell me contacts itunes support and the the purchase always failed, i contacted zynga but they told me that i have to contact itunes because they don't know the problem ?
P.S i always use my credit money from gift cards to buy anything from itunes or in apps - purchasing.
so what do u think should i do ?Have you tried contacting iTunes support : http://www.apple.com/support/itunes/contact/ ?
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