Every time I try to buy and app it says that I need apple support. I have checked restrictions and restarted my phone. What do I do?

Every time I try to buy and app it says that I need apple support. I have checked restrictions and restarted my phone. What do I do?

Do as the error message states and contact Apple Support. If there is a problem
with your iTunes account, that problem must be resolved before you can download
anything.
Start here:
http://www.apple.com/support/itunes/contact/
or
https://getsupport.apple.com/Issues.action

Similar Messages

  • I've paid for a tv series but every time I try to download an episode ITunes says that Its unable to download please delete any photos and videos! I have no photos or videos and I've deleted all my apps and it's still not working please help?

    Can anyone help me please?

    You probably have other things on the iPad that are taking up a lot of space.
    What you'll want to do is connect the iPad to your computer and select it on the sidebar in iTunes.  It will show you a bar along the bottom that tells you what is taking up space.
    TV shows can fill up the space pretty quickly, but you should be good with even a 16GB iPad 2 if you can see what might be taking up the space.
    Post here what the bar says and we might be able to figure it out if it isn't something you figure out with that information.
    As an example, let's say that it says Photos is taking up 15GB, then you would go to the Photos tab and disable syncing of them altogether, or limit what it syncs.  The same would be the case for any of the other stuff that takes up space.

  • I am in Saudi and trying to download navigon middle east. Every time I try to buy the app it will show up, says waiting and disappears. How can I get around it and not get lost on these crazy roads?

    I am in Saudi and trying to download navigon middle east. Every time I try to buy the app it will show up, says waiting and disappears. How can I get around it and not get lost on these crazy roads?

    I recently purchased a second hand new macbook air, although it was second hand to me the previous owner had never actually turned it on.
    Something doesn't make sense here, though I'm not saying the previous owner is lying....
    Time to send your serial # to iTS and let them see what's happening here.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • TS1702 im playing rage of bahamut at the moment and every time i try to buy ragemedals it comes up with (please contact itunes support to compleate this transaction) i have checked my restrictions and that is fine, i can buy apps from itunes. please help

    im playing rage of bahamut at the moment and every time i try to buy ragemedals it comes up with (please contact itunes support to compleate this transaction) i have checked my restrictions and that is fine, i can buy apps from itunes. please help

    What was the response from iTunes after you contacted them like the message said to do?
    Apple - Support - iTunes - Contact Us

  • How come every time i try to download a app  it says Your apple id has been disabled. I already reset my pass word and it keeps saying the same message?

    How come every time i try to download a app  it says Your apple id has been disabled. I already reset my pass word and it keeps saying the same message?

    Apple - Support - iTunes - Contact Us

  • I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?

    I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • Every time I try to download an app it says billing info is incorrect but its all correct it won't let me sign in using a diff apple id even when I reset my phone anyone else had this problem if so how do I fix it?

    Every time I try to download an app it says billing info is incorrect but its all correct it won't let me sign in using a diff apple id even when I reset my phone anyone else had this problem if so how do I fix it?

    Amylovelyy wrote:
    Every time I try to download an app it says billing info is incorrect but its all correct ...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    Amylovelyy wrote:
    ...  it won't let me sign in using a diff apple id ...
    Settings > iTunes and App store > Apple ID = Sign Out... Then Sign In using the preferred Apple ID.
    It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.

  • Iphone 4 can't purchase songs via itunes - every time I try to buy a song it says I have to verify my account -how do I do this?

    Every time I try to purchase a song it says verification required - before you make purchases, you must tap continue to sign in, then verify your payment info - does anyone know how I do this?

    For assistance with a disabled account, see this support article:
    http://support.apple.com/kb/TS2446
    If that doesn't help, contact iTunes support via the link provided toward the bottom of the page.
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • Every time I try to load an app it says you are not logged into iTunes

    Every time I try to load a new app it says I am not logged into iTunes

    Do you share your pad with someone else - are you still signed in on their account?
    Then check in settings\restrictions that Apps is not restricted - if all ok go and Open iTunes , select music (can use others) scroll down to bottom of page and tap on your email at left. Tap sign out, then repeat and sign in again.  if signin successful, try again.   If it fails.
    Go to settings\general\reset and select Reset settings, try again.
    If it still fails - Connect to your PC by cable and see if you can download an app from the Store using your PC's iTunes - If you cannot - right click your device at left hand side and select reset warnings, then navigate to Library, Apps and check at bottom of page if any updates/downloads are pending - update\download as necessary.
    if you can download an App using the iTunes store on your PC - select sync whilst still signed in. Try again using your ipad's Store
    Does this resolve your problem?
    If still having problems, in Itunes select Store, then Home page, then using quick links at right select Account.  verify all details are correct and your pad and PC are listed in Authorised devices.
    Sign out of iTunes and close with your device still connected - Power off your device by holding down the power and home buttons together - when red slider appears slide it across to power off.  Re-open iTunes on your PC and under Menu\Store sign in.  power on your iPad and try again.
    If problems still persist - check with customer support that there are no problems with your listed payment method\card restrictions on your store account.
    Regards, Ct

  • Every time i try to download a app it says i have billing problems

    Every time i go to my app store and put my password in to download a app it says you have billing problems what do i do

    I am having the same exact problem right now. Every single time that I try to update an app or try to download an app from iCloud or the AppStore, I get a message saying that it needs my billing information before I download the app, even though it is free.

  • TS1389 One of my purchased songs won't play. Every time I try to play the song it says to authorize my computer. I have repeatedly tried logging in to authorize this song and it isn't working. The problem is only happening with one song.

    I purchased a bunch of songs last month and one song won't play. Every time I try to play it the window pops up to authorize my computer to play that particular purchase. I tried all of the suggestions that Itunes support send me to. Nothing has worked so far. The song is on my account as a purchased item along with the other items that I purchased the same day. Does anyone have any ideas??

    The very same thing has happened to me today...........?  Could it be a song pending release?  Seems unlikely.  Please post any resolutions.

  • Every time I try to buy an app I am told my password is incorrect.  Help!

    I cannot buy an app or update.  I keep getting told my password is incorrect.  When I reset it I am told it is incorrect again when I try to purchase.  I can, however, purchase music in iTunes.  Please help me!

    Close All Open Apps... Sign Out of your Account... Perform a Reset and try again.
    Reset... No Data or Settings will be lost...
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430

  • Why is that every time I try to buy an app it doesn't work?

    I'm trying to buy an app that costs money and it always asks me to answer questions

    that would be the security questions, if you dont remember the answers you need to contact apple and they can help you.

  • I made a new apple account  but every time I try to update any apps it says I need go put in my old account password and every time I do it says it's incorrect

    .

    When downloading Apps from the Apps store will always follow the Apple id login. Please sign in with the apple id in which you used when downloading the apps to enable you to then update listed app.
    Good luck

  • HT1725 I downloaded a TV series on iTunes, but one of the episodes say that I still haven't bought it and every time I try to repurchase it, it still says that I haven't bought it.  How do I fix this?

    I can still watch and download the epsiode that iTunes says I haven't purchased on my laptop tho, i just can't download and watch it on my iPad and etc...

    Hello Noir Law,
    Thank you for the details of the issue you are experiencing with the television series you purchased.   I recommend following the steps in the following article to report this to the iTunes Store:
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    You can find the full article here:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Thank you for posting in the Apple Support Communities.
    Best,
    Sheila M.

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