Everything on my phone is gone now...
This morning i bought a $25 gift card, i used my iphone to redeem it like i usually do. It said the money had been added and i had a total of $30. So i went to download an app, when it told me my payment method was declined because i didnt have enough money. I went to downloads on my iphone to look at the money i had and it said $5.00. I got on my pc tried to open itunes, and it said somthing like it couldnt find the library .tw or somthing weird like that i cant remember the specifics. When itunes opened it had none of my music and none of the playlists from my phone or anything else. Itunes wouldnt even let me buy anything even though it was showing $30 in my account it would say my payment method was denied.
I restart my pc and run into the same problem. This time itunes asks me to update the program and when i do, all my stuff is still gone. What happened and why Is everything i had on my iphone from the VERY START gone? How can i get my playlists back, how can i get all the apps i had back? Everything is gone, and oddly enough There doesnt seem to be a way to RESTORE TO A PREVIOUS BACKUP, just a way to RESTORE TO ITS ORIGINAL STATE
SHORT VERSION: I clicked itunes, it said it cannot load somthing somthing library files or somthing very similar to that. Then it forced me to use a fresh version of itunes. Asked me to authorize my pc Synced my phone, then SYnced it again TOTALLY BLANK. How can i GET THE CHOICE to open THE first Library That i had which by the grace of god i hope is still on my pc?
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Traded in my iPhone for a different brand of phone. I had no idea that I had to sign out of iMessage before doing this. Now, my old phone is gone and my new phone cannot receive texts from people who have iphones and had me as a contact before. They try to send an iMessage and I have no way to receive an iMessgae now. On some server somwhere my AppleID still tells people they should send me iMessages. What is the solution to this issue? Deleting my AppleID would work to solve this issue, but I cannot ever delete the ID? What can Apple do for this?
If you did not erase your apps and data before getting rid of your old phone, try using Find My Phone and erasing everything remotely. See if this works.
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I don't understand why there wasn't a prompt to ask what I wanted to do, when my phone was plugged into my bfs computer. My BB always asked what I wanted to do, and in order to answer, I had to unlock my phone. I lost everything, from pics of us cutting down our tree, which was actually the top of a 17ft tree, and us holding it after we had trimmed it to the size we wanted... All pics of our holidays & New Years, which was our first year we got to spend it together, so they were really special to me. I have had my issues with not being able to go in the middle of a word, to correct spelling, and not having the keyboard like the torch, but I was trying my best to learn to love the iPhone, like anyone I know who has one, had told me I would come to love it. I am completely devastated over this, and I can not understand how this could have happened. Shouldn't I of had a prompt, asking me to restore my phone??? Something to notify me of what was going to happen...Anything, but it went ahead and changed my phone over, which even has the background/wallpaper choices of the iPhone5. I lost all my contacts, and my notes??? I have health problems and kept a record of everything, which I have done with my blackberry, and its all gone...every bit of it:( All my apps had my bfs AppleID and had to change all of that, and to my surprise, all my reminders came back the day after. How could this possibly have happened to me??? I had a lock on my phone, and if anything, I thought the iPhone would be the same as the blackberry when it came to that, but even better, and I was wrong, but I paid for my poor lack of judgement...to me, the price I paid for it, I will never forget it. When I saw the reminders had come back, I thought there may be a chance of recovering the rest of the data I lost on my phone....well, I am hoping, praying, there is a way to retrieve it all.
If anyone can help me with this, please, please, please, I would soooooo appreciate it...it means the world to me, and if its possible to do, I'll stay with iPhone:)
Thank YouThere was a prompt. It asked if you wanted to set it up as a new phone or restore from a backup. You, or someone, selected "Restore from Backup".
What were you backing it up to before you did this? If your computer, plug it in to your computer and restore.
If iCloud, go to Settings>General>Resets>Reset All Content and Settings. When it goes through the setup, tell it to restore it from your iCloud backup.
If nothing, then the content of your phone is gone. -
I am the owner of my iPhone 4 and it had not been updating and allowing me to download apps. So I decided to do factory setting, before doing so I had backed up my phone on my computer then I had erased everything from my iphone. But now I want to start everything from the beginning, and on my setting my Apple ID is present however when I put my password in it doesn't let me log in. The message that I receive says that I would have to remove my Apple ID as it will not let me log in with that I'd even though I am the original owner, I have tried everything on find my iPhone as well, even there my Apple ID not showing on the devise.
If anyone has had a similar experience could you please advise me on what to do,
ThanksYou must have the credentials that were used to turn on Find my iPhone on the device. Without them, you can not get past the activation lock.
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I changed my LCD last day and now i noticed all my pictures on my phone are gone. I tried to restore the back that I got yesterday but it wont let me because its telling me there is not enough space on my phone!!! That's wierd because I didn't download any app or anything else since my last backup and on the other hand about 3000 pictures are gone, how come there is not enough space left! I also check my usage on my phone and it shows that i have about 7.0 GB pictures!!! BUT my photos is empty! I want my picture back on my phone any solution anyone?
Thanks for your reply!
I just called the guy who changed my LCD and asked him what happend, he said there were no pictures on your phone when you gave it to me! i know he is lying tho!
My apple warranty is over and I have to pay them to get some help over the phone! -
Can anyone help me with a problem i am having with my music on my iPhone 4S. I have put alot of Compilation CDs in my library on iTunes. I download these tracks onto my phone, everything is ok so far. Now, this is what is niggling me and I don.t know how to resolve it. This is my problem:
Have downloaded for example: Queen – Bohemium Rhapsody from a compilation album as well as a few complete Queen Album CDs into the iTunes library and then put them into playlists,
When I go onto my phone and select Queen on the MUSIC app using Songs tab at the bottom of the screen it will display all Queen songs and their resective Alum pics, that is all those not in a complilation album, .
If I know the song title I can select the songs tab and find the song that way,
I’ve tried fiddling with the settings in the iTunes app by going to ‘get info’ tab and trying to sort the problem out that way but am not having much luck.What I want the phone to do is show, for example all Queens songs including those in compilation albums. Can this be done, would be grateful for any ideas on how it can be done, that is if ic can be done, any ideas
Thanks for your helpTry assigning Queen as the Album Artist on the compilations in iTunes on your computer.
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My husband just got an iphone. I've had mine for a while. We use the same email address so I thought we could use the same apple id and password. But now it appears everything on my phone also shows up on his phone and vis versa, even "Notes." Not good. How do I unlink them?
Read this planning tips:
iOS 5 & iCloud Tips: Sharing an Apple ID With Your Family -
My question is about the 'Restore Backup' option on iTunes (Not 'Restore iPhone'). So, if I click on Back Up Now, then 'Restore Backup', would that go through the process of erasing everything on my phone as new then restore whatever iTunes has backed up?
I do not want this to happen, as with previous experience iTunes doesn't restore a mirror of what the iPhone was when it was backed up as is the case with iCloud backups.
What I am trying to do is, as I've found a method on Youtube, there is an application where I can delete all the multimedia saved in my 'iMessages' so clear up some space. As doing that manually through the phone would take a lifetime. The method is to backup on iTunes, then using the backup created, importing that into the application then deleting the messages through that then restoring the phone using that amended backup.
So back to my question, would restoring through 'Restore Backup' just restore the backup internally or would it flush the entire phone and then restore the backup? And if it does so, what would be lost in the restore?
Thank you all,
FahmidiCloud should overwrite your phone with the data stored in your account, preserving your newer data. However, to be sure I would go to Settings>iCloud and turn data syncing to Off before restoring the backup. Then, after restoring the backup, turn the data syncing back to on, and when prompted about Merging with iCloud, choose Don't Merge. This will ensure that the data in your iCloud account overwrites the data on your phone (which is your goal).
Also, you don't sync text messages with iCloud so you will end up losing your more recent messages when they are overwritten by the backup. -
i plugged in my iphone 4 for the first time to my computer to back everything up. but when i got to the screen to click on "new phone" or restore to the "same phone" i clicked "same phone by accident. now i have all of my old information from my G3s on my new iphone 4. how can i reverse this? please help.
Hi, raneth's boyfriend!
Unfortunately, iTunes was told to restore all data from an old backup onto the new phone, and that cannot be undone.
However, prior to this, iTunes 10 would have also asked to make a backup of the phone before doing the restore. If the user elects to say "yes" to perform the backup, then iTunes would have backed up the phone before erasing it.
Hopefully, that backup will still be available in iTunes, and if so, it would be backed up under the new phone's name prior to it being erased and restored (if the name of the new phone is different to the name of the old phone).
To check if iTunes has a backup of the phone prior to the restore, look in the Devices category in iTunes Preferences. All backups made are timestamped and are identified with the iPhone's name at the time of the backup. Look for:
• a backup of the phone using the new phone's name prior to the erase and restore, or
• a backup with the same date and time as that when the phone was erased and restored (not the date and time AFTER when the phone was erased and restored!). This may be the case if the new and old phones have the same name.
If a backup is available, you can erase and restore again using that backup. The phone will be restored with what would hopefully be the original image of the new phone.
If no backup was made prior to erasing and restoring the phone initially, then there is no way to
undo it, meaning your phone's original data has been lost.
--tonza -
i accidentally tapped my iPhone 6 and everything got huge on my screen. now i can't even log onto my phone because everything is so big on the screen. how do i get it back to normal view, so i can log on?
i googled for answer to resolve the zoom problem. all the anwers just told you to read links but didn't tell how to fix the screem back to normal then it can be able to go to Setting to fix the zoom funciton. HOWEVER, I accidentally found the solution myself by using a fingers or more
to draw circles clockwise on the screen....it will reset it normally. I spent hours trying to go diagonally, compressively still didn't work. -
HT1725 My phone reboot and now my ringtone are gone how I get them back
My phone reboot and now my ringtone are gone how I get them back
You can get your information back if you have previously done a backup in iTunes or iCloud.
http://support.apple.com/kb/HT1766
Go to this site and click on how to restore from backup.
This will help you with putting the information back onto your device. -
I plugged into iTunes and now all my notes on my phone are gone. Years worth of notes that I stupidly don't have saved anywhere else. Can someone tell me what to do to get them back?? I have iTunes set to back them up but can't find out how to retrieve them.I plugged into iTunes and now all my notes on my phone are gone. Years worth of notes. Can someone tell me what to do to get them back?? I have iTunes set to back them up but can't find out how to retrieve them.
After you restore from backup, you MUST sync to restore your iTunes content. No iTunes content is included in the iPhone backup. Your apps should be in your iTunes library, just sync them back to your phone. If for some reason your apps are not in your library, you can re-download them for free:
http://support.apple.com/kb/ht2519 -
So I just recently got a new computer. The only problem is that my iphone has been connected to my sisters computer for a year and i want my phone to be on my computer. I tried to back my iphone up to my computer and it deleted everything i had on my phone. I must not have done it right. Can someone explain how i can do it without it deleting everything on my phone?
Copy the ENTIRE iTunes folder and any pictures being synced from the old computer to the new computer.
If syncing contacts and calendars to the computer, copy them as well.
On the new computer, simply sync. iTunes may wipe the device but as everything is now on the new computer it is a no e issue. Simply setup syncing as desired.
Honestly though, I've moved my ENTIRE iTunes folder between my laptop and desktop multiple times and never had an issue syncing. -
I upgraded itunes since a pop up stated that I would have to upgrade it so it can recognize my iphone5's new software. I upgraded the itunes and now when I plug in the iphone its asking "set up as new iphone" will this delete everything on my phone? Also why is it forcing me to set up as a new iphone, why doesn't it recognize it like it did before I upgraded iTunes. I'm afaid I will lose all my apps, music, pictures etc. please help. thank you.
You are correct. Corrupted files are in the backup. If you've already restored the iPhone it has been erased and starting over is the way to go in order to eliminate the corrupted files.
Hope that helps -
I originally hooked my iphone to my cousins itunes/apple account (on my computer). I did so because my computer wouldn't register with itunes (some software problem) so I couldn't hook it up. I've now fixed my computer and want to hook my iphone to my itunes/apple account however when I do it asks me to choose a new phone or restore from backup. Well it was never hooked up to this account so I need to choose new phone, if i do will everything on my phone be erased?
Hello there, pullmyhairout.
The following Knowledge Base article offers up some great guidance for backing up your iOS device to your computer:
Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes
Back up
To back up the content on your iOS device to iTunes on your computer:
Make sure your computer has the latest version of iTunes.
Connect your iOS device to your computer.
Choose File > Devices > Back up.
If you're using iTunes 10.7 or earlier, right-click the device and choose Backup Now.
You can also back up by syncing your iOS device with your computer. When you use iTunes to sync, backing up is the first step.
To check that the backup finished successfully, open iTunes Preferences and select the Devices tab. You'll see the name of the device along with the date and time iTunes created the backup.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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