Everytime I hook up my iphone 5 to itunes it says it wont recognize my phone and that I need to restore it. I just got a new phone two days ago due to a hardware issue and got it home tried to put my music on it and had to restore it.
Everytime I hook my Iphone 5 to itunes it wants me to restore the phone. I got a new phone two days ago because of this and other issues came home and went to put my music on it and it wanted me to restore which it resulted in a frozen screen with the picture of needing to connect the cable(it was a brand new phone). So I went back to Apple and they restore it there then came home again and the same thing happened although I have not restored it this time casue I dont have time to go back to Apple again. What am I doing wrong? This is happening to my husbands phone as well.
Hi Wendoglenn,
If you are having mail issues with your new iPhone, you may find the following article helpful:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
- Brenden
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WIFI disabled - Greyed out since iOS 7 update on iphone 4s
56888 Views 229 Replies Latest reply: Dec 8, 2013 9:14 AM by Cheney1980 Branched to a new discussion.
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sugaaarbabe
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 9:18 AM (in response to Tarrantion82)
Apple should take resonsibility for this, otherwise they will lose lots of loyal customers. I have moved away from the ipad due to expense and am now very tempted to do so away from the iphone. Selling a product that prompts an update that breaks the phone is not good.
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punkinbits
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 14, 2013 11:31 AM (in response to Tarrantion82)
Have had the same issues with iPhone 4S since the upgrade. No wifi button, battery draining every 8 hours with no use, phone shutting on & off for no reason at all. I gave in and tried the hair dryer method. Turned the phone off and hel d the dryer over the camera lense area for one minute. Turned the phone back on and to my shock, had wifi button back again. That was 2 days ago. Battery is lasting normal amount of time again and I can use wifi again! Hopefully this will last. I know it doesn't work for everyone but it doesn't hurt to try. Much better than spending the $200 at the Apple store, which by the way, the genius said Apple is aware of the problems but there is nothing they can do.
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Shell1331
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:07 AM (in response to Tarrantion82)
I have exactly the same issue, apple are phoning me this evening. I am not happy and this has really put me off using iphone. It's my first iphone and if Apple don't fix it, it will be my last iphone!!
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lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 3:17 AM (in response to Shell1331)
you will be fine if you have warranty
If not Apple won't want to know
I know I've tried but they will not help.
I've email bbc watchdog the consumer
Programme to see if they can help.
GOOD LUCK
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justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:47 AM (in response to Tarrantion82)
Mine happened to with an update. I had nothing wrong before that.
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justezenu
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 4:50 AM (in response to lin777)
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
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ljguadagnini
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 15, 2013 1:11 PM (in response to justezenu)
Having the same issue: iOS 7.0.2 with no WiFi / poor Battery stamina and really slow software experience when opening several options at Settings icon.
Apple care agent contacted me and we try all alternatives to isolate and detect if this is regarding a hardware problem. Of course they told me it is. Too sad. My phone is in immaculate condition.
My mother has an Iphone, my father has an Iphone, my 2 sisters have Iphones, my brother, wife and daugther... we all have Iphones. Mine's the only one with this fault (my personal experience: fail prob is 12,5% -1 out of 8).
At this point, I'm evaluating to stop buying apple products for fear that in the future the same will happen with some "premium" product that ultimately they are not.
Too sad, sorry but this is too much.
Like (4) Reply
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lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 5:08 AM (in response to ljguadagnini)
Join the IOS 7.02 not working club.COME ON APPLE DO SOMETHING YOU MUST B READING ALL THE
COMMENTS.ive emailed bbc watchdog consumer programme havent had reply yet.
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Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:15 AM (in response to lin777)
I got my 4s in August 2012, as an upgrade on my Vodafone contract Following the installation of IOS 7 I also experienced greying out of wifi and bluetooth. I tried various options suggested on forums however none worked. I took my phone to Vodafone who told me it was a problem they were aware of but couldn't do anything about as Apple had to deal with it. I took it to my nearest Apple store (60 miles round trip!) to be told it was not their responsibility, it was Vodafone's - something to do with consumer law! They also said I would have to pay £160 for a replacement phone as it couldn't be repaired. The 'Genius' was very cagey about it being a common problem by the way!! Back to Vodafone who said it was not their responsibility so back to Apple. This time I spoke with a Manager who told me in not so many words that it was an issue and agreed to halve the replacement cost of £160 to £80. By this time I just wanted it sorted to reluctantly paid £80 for a replacment phone. Seeing as this is CLEARLY a design fault, Apple should have replaced it free of charge. This experience just confirms what I am reading in lots of places about the Apple Company. I was going to buy an iPad but have decided not to now. I shall NOT be replacing the iphone when my contract is up. I too will be writing to BBC Watchdog.
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Jungletooth
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:18 AM (in response to justezenu)
justezenu wrote:
I am booked in for the same problem on Thursday. Looks like I won't have much luck.
You will probably be told that the solution is a replacement phone. Ask to speak to a Manager and insist on getting it at a lower price. I did this and got it at 50% of the usual repacement cost. Still not ideal but at least it saves you a bit of the money you shouldn't have to pay in the first place!
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lin777
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 16, 2013 6:58 AM (in response to Jungletooth)
Yes I had the same problem with 02 and apple no one wants to take the blame.Im glad you are writing to watchdog
As well every one must email them or write to them and I'm sure they will take up the problem for us all.
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vinayak4816
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 7:24 AM (in response to Tarrantion82)
no
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Jerome101
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 8:30 AM (in response to ljguadagnini)
I depend alot on my Iphone and this Wifi greyed out issue is really getting to me!! This caused me to lose some business, but I'm sure I will make up for that in Andriod World. Switching back to andriod should have never switched to apple in the first place.
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Deanmort13
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 9:22 AM (in response to Tarrantion82)
4s owner in the same boat as everyone else.
I setup a service call with apple on Monday this week and was told it's quite a common hardware failure. When I asked why I should be paying for a new phone I was advised to book an appointment in store. Well I've just returned from my appointment with a "genius" who told me that when the update is installing if any component is weak when installing it will be permanently disabled. Was then told £150 for a new phone which I declined.
I've had iPhones for 4 years now but due to this issue and apple washing their hands of any responsibility it will be my last.
Disappointed that a premium product has such poor backup from the manufacturer. If it was only my phone and not thousands of others I'd have probably paid for a new phone but I'll never give apple another penny again.
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Coatezy
Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
Oct 19, 2013 11:16 AM (in response to Tarrantion82)
Same problem with my partners iPhone 4s. Restored the device but still no luck. Going to book an appointment but it sounds like we wont have much luck as it is just over a year old.
Nexus 5 time I think for both of us.
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Up to Discussions in iPhone Hardware Go to original post Reply to original post -
Randomly when I plug my Iphone 4s into Itunes it will tell me that it can't detect my phone and that I need to restore it. It doesn't happen every time, but maybe every two weeks.I restore it and then it works for a while, but then a couple weeks later I'll plug it in and I get the same message again. It's very frustrating because even though I have all the settings to save to cloud, my apps and data don't all come back.
Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.
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I sync'd iPhone 5 two days ago w/o any issued or problems. Connected phone to iMac for a charge yesterday and iTunes stated an auto sync. iTunes popup box appeared stating phone could not be sync'd b/c I needed an additional 27GB of storage, apparently to load iTunes Library. I did not change or modify any settings. Has anyone experienced this or know how to solve this syncing issue.
Side note: iTunes does recognize that my phone is plugged in, charging. Thank you.One additional finding this morning ... iTunes can't handle my iPad being connected. Immediately upon recognizing the iPad, iTunes comes up with the same message as happens with the iPod indicating "iTunes has stopped working," forcing an immediate shut down of the program. Opposite the case with my iPod, iTunes at least recognizes my iPad.
No idea. This is madening. -
Hi, purchased a I phone5s last evening, had to change it today due to a hardware issue, got a replacement unit which comes in the white box, is it a brandnew device or a refurbished device, really worried, pls help thanks..
Hi, if you bought the product brand new and was provided to you defective, you must be provided with a brand new replacement. Furthermore, if anyone provides refurbished phones, it must clearly state this either on the box or in the paperwork for that phone.
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When i connect my iPhone to iTunes, it says i have to set up my iPhone, and wont allow me to sync any media i have already purchased on it. My phone is not new, so I dont understand? This all came about when i updated the iOS 6 software. I have tried to re-set up my phone but it makes no difference and deletes everything off my phone.
bubblesblom wrote:
Okay, so my friends think it is funny to change the passcode on my iPhone.
Maybe you should get new friends.
I'm not sure that recovery mode works when you have to trust the computer, but did you try it?
If you can't update or restore your iOS device - Apple Support
If that won't work, perhaps you can use Find my iPhone from a computer in your iCloud.com account to erase the device.
iCloud: Erase your device - Apple Support
This has nothing to do with the Find my iPhone app being installed on the phone, but you do have to have Find my iPhone activated in the iCloud settings on the phone. -
I received an Iphone 5 as a gift two days ago. The first thing I did was set up ICloud for photos. Itunes would not allow me to add songs to my new phone without restoring it, yet when I did this, it deleted all 129 photos of my graduation and friends from the past two days. And I cannot find them anywhere, photo stream, ICloud, nothing. Where can I get back my memories?
Were the photos taken by your new iPhone? If so, did you not import them off your phone to your computer (as you would any other digital camera) before the restore? If not, restoring wiped the data off the phone and your pictures are gone.
Sounds like a good time to (re)read the User Guide. -
I purchased an audiobook from iTunes On my iPhone. I got a new phone and after the back up, the books I downloaded were not there. iTunes wants me to repurchase the books I downloaded. Is there a way for me to Redon load my already purchased books?
Hi..
On your new iPhone tap Settings > Store.
Make sure Books is turned ON.
You shouldn't need to re purchase the book > Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I had an itunes account I shared with my family. I opened a separate account when I got a new phone but cant't transfer my library of music. I want to cancel new account and go back to original shared account. How do I do this?
Content is permanently tied to the account it is acquired with.
Apple ID's cannot be deleted.
Simply sign out of the undesired account and stop using it. Sign in with the desired account. -
I have a new laptop so I download again iTunes...the problem here is that I just got a cd and I tried to put it on my iPod and it won't let me, how can I fix this?
The iPod sees the new computer as a new iTunes library. You can only sync with one iTunes library. However, you can manage music among disfferent computers. See:
Using iPhone, iPad, or iPod with multiple computers -
I just got a new phone today the iphone 5c and i plugged it into itunes. i wanted to get all of my data from my iphone 4s but when i synced my phone all of my iphone 3 data was on my new phone how do i get my iphone 4 data on my new phone?
Did you choose the wrong back up? There should be a drop box when you go to "Restore from Back up" in iTunes and your iPhone is plugged in, on the Summary page. Choose the correct back up. If you can't find one, and you still have your device, back up your iPhone 4 again and then choose that back up. Or check for an old iCloud back up if you have one.
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