Exchange 2010 SP3 Rollup 8 and Rollup 7

Question

Hi
I have a customer with a Small Business Server 2010 with Exchange 2010 SP3.
The Customer installed updates on the server 10/12/2014 where Rollup 8 for Exchange was included.
After that the Customer has a lot of problems with connection from Outlook to Exchange and they phoned us.
We have looked on the problem and found a Microsoft article about rollup 8 where they said DO NOT INSTALL
We ran Windows Update again on the 13/12/2014 where Rollup 7 was installed
The customers still has problems with connection from Outlook.
One of the errors:
From: Systemadministrator
Sent: 15. december 2014 10:54
Subject: Unable to be delivered: Test
This message did not reach one or all of the recipients.
      Subject:     Test
      Sent:15-12-2014 10:54
Unable to deliver to the following recipient(s):
      MST the 15-12-2014 10:54
            This message could not be sent. Try to send the message again later, or contact the networkadministrator.  Error [0x80004005-00000000-00000000].
Another error in Application log:
Log Name:      Application
Source:        MSExchange Common
Date:          16-12-2014 08:09:00
Event ID:      4999
Task Category: General
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <servername>.<domain>.local
Description:
Watson report about to be sent for process id: 9340, with parameters: E12, c-RTL-AMD64, 14.03.0224.001, M.E.RpcClientAccess.Service, M.E.RpcClientAccess.Handler, M.E.R.H.ViewCache.IsRowWithinUnreadCache, System.IndexOutOfRangeException, 8e38, 14.03.0224.001.
ErrorReportingEnabled: False
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchange Common" />
    <EventID Qualifiers="16388">4999</EventID>
    <Level>2</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-16T07:09:00.000000000Z" />
    <EventRecordID>174679</EventRecordID>
    <Channel>Application</Channel>
    <Computer><servername>.<domain>.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>9340</Data>
    <Data>E12</Data>
    <Data>c-RTL-AMD64</Data>
    <Data>14.03.0224.001</Data>
    <Data>M.E.RpcClientAccess.Service</Data>
    <Data>M.E.RpcClientAccess.Handler</Data>
    <Data>M.E.R.H.ViewCache.IsRowWithinUnreadCache</Data>
    <Data>System.IndexOutOfRangeException</Data>
    <Data>8e38</Data>
    <Data>14.03.0224.001</Data>
    <Data>False</Data>
    <Data>
    </Data>
  </EventData>
</Event>
What to do ?
Best Regards
John B

Answer 1

Hi John,
Please type
outlook /safe in RUN to start Outlook in safe mode and then check if this issue still exists. Meanwhile, please run Exchange Best Practices Analyzer and check if find relevant issues.
à
This message could not be sent. Try to send the message again later, or contact the networkadministrator. 
Error [0x80004005-00000000-00000000].
The issue typically occurs if send messages to a large number of recipients. 
When this issue occurred, did you check if send message successfully via OWA?
à
We have looked on the problem and found a Microsoft article about rollup 8 where they said DO NOT INSTALL
Did you mean this article:
Exchange releases: December 2014?
à
We ran Windows Update again on the 13/12/2014 where Rollup 7 was installed
From the Event ID 4999, I noticed that point to
14.03.0224.001, it should mean the old Exchange Server 2010 SP3 Update Rollup 8. From above
mentioned article (Exchange releases: December 2014),
Exchange Server 2010 SP3 Update Rollup 8 has been re-released to the Microsoft download center resolving a regression discovered in the initial release. The update RU8 package
corrects the issue which impacted users connecting to Exchange from Outlook. The updated RU8 package is version number 14.03.0224.002. Just a confirmation, did you
reinstall that re-released Exchange Server 2010 SP3 Update Rollup 8? Any difference?
If any update, please feel free to let me know.
Hope this helps.
Best regards,
Justin Gu
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