Exclamation Mark not typing

Howdy,
I have a user who is complaining that the Exclamation key isn't working.
Replaced keyboard: no Exclamation mark.
Same machine, same keyboard different account : Exclamation Mark works.
Reboot, PRAM, SMU : no change
Totally weird.
Anyone see this or similar?
Thanks,
-p

Tom,
It worked.
The user activated Speak Selected Text on Screen with a modifier key Shift-1, which is the Exclamation Mark.
Thanks for your insight!
-p

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