Expired Sites in Creative Cloud for Teams

We have the Creative Cloud for teams and we are Business Catalyst Premium Partner.
When we create a homepage and take them live, we see for one month the site in our partnerportal under paid sites and when the first month is over, it comes as a expired Site with the message "Administration Disabled".
How can i renew the site?
Best regards
Meik Frankenhauser
www.multishopcms.de

Hi Meik,
Please reach out to the Business Catalyst support via chat from http://helpx.adobe.com/contact.html and select Business catalyst from the product drop down or log a ticket with all the details and we'll assist you with this issue.
Regards,
Aish

Similar Messages

  • CREATIVE CLOUD FOR TEAM - HOW TO UPGRADE CREDIT CARD INFORMATION (EXPIRE DATE)????

    CREATIVE CLOUD FOR TEAM - IMPOSSIBLE TO PAY LAST INVOICE BECAUSE THE CREDIT CARD INFORMATIONS NEED TO BE UPGRADED. ON THE WEBSITE THIS IS NOT ALLOWED. WHAT SHALL WE DO?

    Credit card https://helpx.adobe.com/utilities/credit-card.html may help

  • Issues with Creative Cloud for teams deployment workflow

    The Adobe Creative Cloud for teams IT Deployment Guide lists out steps for IT admins to deploy the CS6 applications and then have their end-users license the trial software with their Adobe IDs once they have been invited to the team. There are two major issues with this document.
    First, the media that is on the FTP is not for North American English. We are working to get that posted on the FTP site ASAP. In the meantime, you can find the CS6 MC media from: http://www.adobe.com/downloads/
    [Note: Getting media from that page requires the use of the Adobe Download Assistant which is very consumer focused. Sorry about that.]
    Second, in order to have the ability to login properly with a Creative Cloud for Teams account the system needs to have the latest copy of Adobe Application Manager installed. If you do not do this step the end user will be prompted for a serial number.
    Unfortunately the Adobe Application Manager can’t be packaged with AAMEE nor is it a native installer. I know, I know! Here are the links to the Adobe Application Manager installers:
    Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
    Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
    It can be installed from command line by:
    Win: <Path to Setup.exe>Set-up.exe –mode=silent –action=install
    Mac: <path to ASU> /ASU/Install.app/Contents/MacOS/Install –mode=silent –action=install
    Jody Rodgers | Sr. Product Manager | Creative Cloud for Enterprise | Adobe Systems

    Hi Boncker,
    I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
    Please do let us know if that worked for you or not .
    Cheers,
    Kartikay Sharma

  • Switching a Creative Cloud individual account to Creative Cloud for TEAMS account

    I want to switch my account from an Individual Creative Cloud account to a Creative Cloud for Teams account, and it says you can here: "Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership."
    However, when I went to actually cancel my individual account, it says here: "you are charged 50% of the remaining amount left on your contract."
    So what I need to know is, HOW? I don't want to cancel and then get charged.
    Do I really have to sit on the phone and wait to talk to a customer service representative?
    PS: I just spent 15 minutes on a "live chat" with someone who had no idea what I was talking about and started asking me what my order number was.

    You may switch from an individual to a team subscription with no penalty. You may cancel your subscription from your account page at https://www.adobe.com/account.html. I will share your feedback with our customer support management. If you have any trouble with this email me at [email protected]
    From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the Creative Cloud for teams section:
    I have an individual Creative Cloud membership. Can I upgrade to Creative Cloud for teams?
    Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
    From the Account management section:
    How do I cancel my one-year membership?
    To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service (http://www.adobe.com/go/support/). If you cancel your membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

  • Can't activate Creative Cloud for teams

    Hi, I'm trying to activate creative cloud for teams - it says my trial has expired, but when I sign in it asks for a serial number.  This is happening on two different computers.  I downloaded the product from the creative cloud website via the application manager.  I have tried uninstalling and reinstalling the product but still with no success.  Appreciate any help you can give me.  Many thanks for your time. Cheers, Amanda

    Hi Amanda,
    Please try to folow the steps available at:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    In case you still face the issue please provide the following detail in a Private message:
    1. E-mail address of the Cloud account on which it was purchased
    2. Order number
    3. E-mail address of the team members in your account
    Thanks
    Kapil Malik

  • Creative cloud applications won't open on additional machine - iMac 10.9.4 - Creative cloud for teams - a work colleague has the same issue on his home machine. Applications work fine at work.

    These problems are happening on my iMac at home. I can log into Creative Cloud no problem, however as soon as I try and open an application, whether it's an old version or CC 2014, Adobe Application Manager opens and tells me that membership has expired and prompts me to 'try again'. Clicking this button results in a new pop up that thanks me and tells me that my subscription is now active. However as soon as I click 'continue' the process begins again, the application closes, a pop tells me that membership has expired etc.
    I can login and view my Creative cloud for teams account online and everything seems to be in order and the applications open without incident at work, another colleague at my work has the same problem with his CC applications at home.
    I've tried uninstalling and the installing all of the applications and CC several times, run all updates etc.
    Is this an issue the the Terms and Conditions for CC2014, are we no longer allowed to run applications on 2 machines?
    Is there a bug with the latex version of CC? This problems has only recently occurred.
    I should add that I've read some of the other posts about login loops and I've tried deleting the opm.db file, it didn't work.
    Thanks for any help anyone can provide.
    Regards
    Pete

    There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
    There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
    Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet.

  • Creative Cloud for teams stuck in a loop asking to renew subscription (Windows 7 64 Bit)

    Good Morning
    I have two of my creative cloud users who are being constantly asked to renew the subscription everytime they open one of Adobe's applications. THe subscription is currently active as we paid for the full year and it doesn't expire until March 6th 2015.
    I have tried deleting the file from the OOBE folder with no success, I have tried uninviting and then re-inviting the user to creative cloud, I have tried inviting a brand new user and logging in with their details, no joy.
    The only thing that works is to login with a trial user account just so we can use the software.
    Any suggestions please, Adobe fix your 'Expert 1:1 Support page' it doesn't even load!
    Regards
    Mark

    Creative Cloud Help | Manage your Creative Cloud for teams membership may help
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Creative Cloud for Teams. I can not remove a user

    I am helping a friend who has bought Creative Cloud for Teams. I am myself a team admin for a company and that's why she asked me to help out.
    She has only one user on the team right now, her self. She is also the admin.
    Different User and Pass for each.
    Anniversary date is in July 2015.
    Trouble started four weeks ago in the beginning of October.
    The iMac was on System 10.7 but I updated to 10.10 when trying to solve the matter.
    I cleaned everything Adobe, using Adobe Cleaner and manually inside out, preferences, Libraries, Applications, Utilities…
    Installed again the Creative Cloud and started with Photoshop to try out once again.
    When she is logged into the Admin Console / Manage Team it shows very clearly that the User is Active.
    When she tries to open any CC application there is a message saying that the account has expired.
    When trying to remove the User, it is not possible and there is a yellow sticker saying: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact customer support."
    The User can not use any of the CC applications and the only option now is to run a 30 days trial on the admins Adobe ID while we try solve this matter.
    Is anything of this familiar to anyone? Any suggestions?

    Oh, sorry…
    The problem was partly that the owner of the license should have assigned the first (and only) seat to the admin, herself, the buyer,
    Instead she assigned it to herself under another Adobe ID. She says she was told to do it this way but reading the instructions from Adobe says you should start by assigning the first seat to yourself/the admin.
    But that should not have caused such dramatic problems where she was not able to delete the user and correct it. Also the license for the assigned user expired – strangely after 5 months of use. There was something that happened at Adobe that made this stick and the problem had to be solved by them.
    In the meantime I made the admin a trial for 30 days and the problem was solved within that time and everything is fine now.
    Lesson learned: If one is buying a Team version, one should always assign the first seat to the admin – as the instructions says.

  • Creative Cloud for Teams Invitation Not Received

    I invited a team member to use Creative Cloud for teams and the Adobe site indicates the invitation was sent but the user never received it.  I deleted that account and used an email I have access to, and I never received it.  How long does it take to send the invitation?

    Apparently Adobe has problems sending to different email domains.  The target user has to add Adobe as a contact.   (We're not just talking about checking spam folders either.))
    See Adobe's link:
    Didn't receive expected Adobe email

  • How to Manage Creative Cloud for Teams | Learn Creative Cloud | Adobe TV

    This is a short video about how to manage and administer Creative Cloud for teams using a new, intuitive web-based tool called the VIP Admin Console. The Admin Console allows IT administrators to add Creative Cloud seats, assign or re-assign these seats to team members, monitor storage allocation and more. This short video shows you how this is done.  
    http://adobe.ly/ZDWoCl

    Can I assign more than one seat to a user?
    In our studio we have 7 workstations - so far we just had 7 CSs in Volume Licensing. We have licenses assigned to machines rather than people - any of the artists can sit on an available machine and just start working.
    What is the equivalent for CC?
    Do I create a single Adobe ID for our studio and assign 7 seats to this user and then use it on all machines for installations, or do I have to create 7 Adobe IDs (one per workstation) and assign a single seat to each of them?

  • Creative Clouds for teams, web hosting?

    Does the Creative Clouds for teams also include 5 sites/domains webhosting on the business catalyst, as the Creative Cloud for single person? I can't find the information anywhere...

    You might refer to :
    Business Catalyst Help | Business Catalyst for Creative Cloud subscribers
    Web Hosting zdarma | Bezplatná zkušební verze produktu Adobe Web Hosting
    Best would be you use Contact Customer Care = http://helpx.adobe.com/contact.html and click through the position 'till you reach the chat, I had the best experiences.The chat button is activated as soon as there is an agent available to help.
    Regards
    Rajshree

  • How many times can a team member install Creative Cloud for teams ?

    How many times can a team member install Creative Cloud for teams ?
    Is it possible for one team member to install it for example on a portable mac and a desktop pc at the same time?

    From the Creative Cloud FAQ at https://www.adobe.com/products/creativecloud/faq.html under the Purchasing and getting started section:
    On how many computers can I install the software I download from Creative Cloud?
    You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

  • How to license Acrobat Pro as a single product in Creative Cloud for teams.

    We're just starting with Creative Cloud for teams and I have a question about purchasing it.
    We seem to have the option to either add all the products or to license for a single product.
    Since a lot of our users are only using Acrobat Pro we'd like to license only that, but when we add a single product license in our team Acrobat Pro is not in the list of applications.
    Any idea why?

    Hi,
    No way to remove it yourself,you must contact the customer service and normally they will remove it without any problem .

  • Disable access to the cloud storage feature for Creative Cloud for Teams?

    Is it possible to disable access to Creative Cloud Files when using Creative Cloud software for Teams/Volume Licensing customers? We're considering moving to Creative Cloud subscriptsions instead of traditional licensing and the ability to turn this feature off would be the easiest way to comply with our company's security requirments.
    Thanks.

    BrickyB, This is what the Creative Cloud FAQ says,
    My organization wants to block access to certain services, such as storage and access to community features, available through Creative Cloud. Is this possible?
    Yes, your IT administrators can block users from accessing the online services.  The online services and their URLs are listed here.
    As an administrator, you will also be able to deploy Creative Cloud desktop applications independent of the cloud-based services using the Creative Cloud Packager. The Creative Cloud Packager is available through Creative Cloud for teams.
    Check this for more details.
    http://www.adobe.com/products/creativecloud/faq.html

  • How do I become a Creative Cloud for Teams admin?

    I am attempting to use the Creative Cloud Packager to ease the deployment of InDesign for two users, but I get error message "Your Adobe ID is not listed as an Admin for Creative Cloud for Team or Enterprise" when I attempt to login.  How do I become a Creative Cloud for Teams admin? 

    Hi russmccabe333,
    Please follow the steps mentioned in the kb: http://helpx.adobe.com/x-productkb/policy-pricing/creative-cloud-teams---customer.html#id_ 61014 to add yourself in the list of Team Admin.
    Regards,
    Romit Sinha

Maybe you are looking for