EXPORT WORD AND EXCEL

IT SAY TO ME ALWAYS ERROR IN ACCESS TO CONVERSION BUT ALL IS OK AND i HAVE PAY FOR THIS YEAR
ALSO I HAVE UNISTALLED AND INSTALLED AGAIN NO RESULT
ON MY TELEPHONE IT FUNCTION CORRECTLY
IT HAPPEN FROM 3 DAY
SOMEONE KNOW HOW TO SOLVE ?
THANKS

Hi iliade sa simonetta,
Are you using the ExportPDF online service? (I want to clarify because you mention installing/uninstalling, but there is nothing to install with this service.) In any case, if you are using ExportPDF, please try the following:
Clear your browser cache and try again.
Try using a different web browser. Supported browsers are listed here: http://www.adobe.com/acom/systemreqs/
Try logging out and logging back in to ExportPDF. (I'm assuming there are no problems with your subscription, since you say that you can access things from your phone).
Try exporting a different PDF file: Does it work without error?
Try these things and then let us know how it goes! I look forward to hearing back from you.
Best,
Sara

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