Exported PDF's from FormsCentral show text until submitted to 3rd party application

Hello,
I'm running into an issue when trying to export a group of PDF forms that were created in FormsCentral they do show text when opened with Adobe Reader. However if another program attempts to read the PDF it does not show the text input by end users into the form. If I print the PDF file to PDF and then attempt to index it with different software the submitted text is usable. I'd like to find a way to not have another step in the process to print to PDF for an existing PDF. I'm not sure if the text is showing up as a background layer that isn't visible to other applications or if it is potentially the font which is Trebuchet MS.
Any help is greatly appreciated!
Thanks,
Chris

Hello Gen,
We are importing the forms into Banner Document Managment System. Once they are saved as a PDF every part of the PDF is visible to the document except what the user has input. Then when it is saved and searched for in Banner Document Management System the text no longer shows up when the PDF is opened. They will show up if I print to PDF using CutePDF Writer and then upload into Banner Document Management System. Banner Document Managment System is used to host all of the school's documents when they are submitted.
Thanks for your assistance!
Chris

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> --
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Message was edited by: crusius2
***UPDATE 12/9/11 10:35AM EST:
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