ExportPDF - "an error occurred while trying to access the service"

I have never had a problem using ExportPDF in the past but recently I am getting an error message saying "an error occurred while trying to access the service".  I am using the same browser, Chrome, that I have always used.  Please tell me how to fix this.

Hi billbeaton,
Please log out, clear the browser cache, and then reload https://cloud.acrobat.com. If that doesn't work, please try logging in using a different web browser (simply as a test).
Has anything changed on your system since you were last able to log in to Acrobat.com? Are you using Mac OS or Windows?
Best,
Sara

Similar Messages

  • An error occurred while trying to access the service?

    I'm trying to convert a PDF into Excel but I get the message 'an error occurred while trying to access the service'.
    I have tried logging into my Adobe account online and doing it within there, but once I have exported the file and pressed 'convert' it simply says 'conversion failure' with no explanation.
    My subscription is still valid, so I don't see why the problems?  Has anyone else had this issue and managed to fix it?  I get the error message regardless of whether I'm trying to convert to Word or Excel.
    Any ideas greatly appreciated!!
    Thanks
    Sophie

    Hi SHurcs,
    I'm sorry that you're having such trouble with your ExportPDF subscription. Does this error occur for one particular file, or with any file that you try to convert? What operating system and browser are you using?
    To get us started, here are a few things that you can try:
    In Reader, sign out, and then sign back in.
    Use a supported web browser:  http://www.adobe.com/acom/systemreqs/
    Clear the browser cache.
    If you're using a networked computer, make sure that there are no firewall/proxy settings that prevent you from uploading files to the Internet.
    Make sure that the files you're trying to convert are within the file-size limits for ExportPDF (100 MB).
    If the problem persists, please let us know, and tell us a bit more about the files that you're converting.
    Best,
    Sara

  • I keep getting the message"an error occurred while trying to access the service".  does anyone know what i need to do to resolve this problem.  I am trying to convert apdf file for msword?

    I keep getting the message"an error occurred while trying to access the service".  does anyone know what i need to do to resolve this problem.  I am trying to convert a PDF file for ms word?

    Adobe Reader is free; but you may have paid for the ExportPDF service.
    Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
    [topic moved to ExportPDF forum]

  • I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

    I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

    See if anything in here helps: https://forums.adobe.com/docs/DOC-1831
    [topic moved to ExportPDF forum]

  • "An error occurred while trying to access the service" - Even after I have signed into Adobe reader

    I have signed into adobe reader and I am trying to convert a PDF to a word document. All I get every time is, "An error occurred while trying to access the service" My account is active and paid for. Please help me with this. I have tried a number of different documents. I pay to use this service!

    Thank you for your quik reply.
    Please try to login at https://exportpdf.acrobat.com/signin.html with your Adobe ID and password.  Please let me know this web UI does not work.
    Thank you again
    Hisami

  • An error occured while trying to access the service

    i'm continually having issues with trying to convert my files from PDF to excel.  I keep on getting the error message "An error occured while trying to access the service" with no real explanation as to what is wrong.  I've tried several times on several different computers, logging on and off, changing users...same message everytime.  I have a time sensitive project to complete, and can't get it done if this conversion can't be done.  HELP!

    Hi J,
    Here are a couple documents that may assist you:
    'Getting started' guide
    FAQ
    Let me know if those help!
    Kindest regards, Stacy

  • I am using Adobe Reader with paid up service through May 2015.  When I attempt to convert a file from PDF or to PDF, I get the message "An error occured while trying to access the service.  What do I need to do to access the service paid for?

    I am using Adobe Reader with paid up service through May 2015.  When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service".  What do I need to do to get access to the service I have paid for?

    Hi DeaconTomColorado,
    Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
    Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
    Best,
    Sara

  • Receive error message "An error occurred while trying to access the service" when I try to convert a file?

    When I attempt to convert a file, either to PDF or from PDF I receive the error message "An error occurred while trying to access the service" what can I do to resolve?  I already applied updates and attempted to fix?

    You could always sign into Acrobat.com directly and use the service through the web site if it's a critical need.

  • An error occurred while trying to access the service when trying to access adobe send since feb 28

    I have been trying to access my adobe send to send some files keep getting error message : an error occured while trying to access the service"
    everything was fine up until yesterday...

    Is that "SendNow"? If so you may get better help in the SendNow forum here: http://forums.adobe.com/community/sendnow

  • Keep getting error message"an error occured while trying to access the service"

    I convert a pdf file to word every week, but today I keep getting the following error message
    "an error occurred while trying to access the service"
    Why is this happening?

    [topic moved to Acrobat.com Services forum]

  • I am trying to convert PDF to word. With my PC  I get a message  "Error occurred while trying to access the service.   It worked fine for a long time.  Has been doing this for days now with all files i try to convert.

    I am trying to convert PDF to Word with Adobe Export PDF on my PC.  I get the message " error occurred while trying to access service".  Has worked fine in past.  Has been doing this for a few days now on all files i try to convert.    Any ideas?? Thanks

    Hi bert090909,
    Are you trying to convert your files from within Adobe Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates. Earlier versions of Reader could cause the specific error that you're reporting.
    Please let us know how it goes.
    Best,
    Sara

  • Error occurred while trying to access the service

    i get this everytime i try to convert a PDF file

    Hi sd433m,
    Thank you for posting on the Adobe forums. If you are already subscribed to the service, kindly try the steps mentioned below.
    1) Open Adobe Reader  Edit>preferences
    2) Go to Adobe Online services>change the email address to the one you have subscribed the service with
    3) Go to identity> change the email address there as well
    4) Click OK
    5) Restart the Adobe Reader and try to access the service again.
    If you have not subscribed to the service please do that as, we do not offer trial for Create PDF.
    Thanks,
    Vikrantt Singh

  • Adobe ExportPDF ERROR: "An error occurred while trying to access the service"

    I have been attempting, for two days, to get Adobe ExportPDF to convert a PDF file (appx 32mb, orignially created in Word, but with handwritten notations throughout) to Word (either .docx or .doc, or even RTF). The app spends about 5-10 minutes processing the document, then I get the error cited in the question. I have gone through the forums to looks for solutions, and I have (as a result) turned off the OCR and changed it to "Do not recognize text" to try and remedy this. I have also tried this over two days to best ensure that this is not an Adobe server error. Can anyone help?  I should also note that the app did successfully process two PDF documents prior to this attempt with the larger document. I am running iOS 10.8.3 on a Mac Pro desktop.

    Im sorry - I mistyped. It is OS X 10.8.3. Not iOS.

  • While trying to convert pdf to word--keep getting message "an error occurred while trying to access the service"  Could I get some help please?

    Could I get some help with this?

    Hi Shelly,
    Are you trying to log in to ExportPDF from Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates in Reader. You should be using version 11.0.07 (Mac OS) or 11.0.08 (Windows)--earlier versions caused this sign-in error that you're seeing.
    Let us know how it goes!
    Best,
    Sara

  • Using Acrobat 11.0.10 Win7 64 bit - cannot convert PDF to word, message states "an error occurred while trying to access the service", worked 2 days ago, please advise

    Also get an error trying to log out of ExportPDF. I know this issue has been ongoing since last year. Does anyone have a verified solution? Thanks.

    Hi jamess8859203,
    We have seen this particular error when signing in from Adobe Reader. Are you able to log in via the web interface at https://cloud.acrobat.com?
    Best,
    Sara

Maybe you are looking for

  • How can I transfer all my musik to my laptop?

    How can I transfer all my music on my IPod Nano to my laptop. is not letting me do it Inspiron 6400   Windows XP  

  • Where can I see SMART status?

    i Have been using Disk Utility lately dealing with a HDD issue (verifying and repairing) and have read about the SMART status....but nowhere on the DU window do I see this mentioned?  Where exactly is it located?  I'm using a a late 2012 iMac if that

  • Validating field in me21n

    Dear gurus, I have a requirement where I would like to find a way to default in a checkmark on "Estimated price" (SCHPR) field in condition control for type 47/RO PO's. When a certain plant and Release purchase order document type are selected, Estim

  • Item category Proposal

    Hello everyone I'm trying to configure the copy control from an Invoice to a Sales Order Acknowledgement for a certain item category Target Order Type ZRE from Invoice Type ZF2 Target Item Category ZRSI from item category ZKMI example Item Category G

  • Learning to use systemd

    I've been a casual/slightly-technical user of linux for well over a decade now. I've always wanted to learn more about system administration, and I've started trying to really understand how systemd works. Unfortunately, as I've searched for help on