External Phone number mask

I have to enter external phone number masks on a number of different phones. when I do this the number then appears on the top line of the LCD screen, can I stop this?

Sorry, no, this cannot be changed.
adignan - berbee

Similar Messages

  • External Phone Number Mask issue in CUCM 8.6

    I'm having an issue with External Phone Number Masks in CUCM 8.6
    Until recently our DID ranges were all in the 301-713-nnnn range.  Using the EPNM worked successfully providing CallerID.    We have now added some DIDs with the prefix 301-427.
    I have set the Route List Detail Configuration to:
    Use Calling Party's External Phone Number Mask*  Off
    Calling Party Transform Mask   3014279999
    However, when I run debug isdn q931 on the gateway the Calling Party Number = '3017139999'.
    It appears that the mask 3014279999 is being changed to 3017139999 by Call Manager,  but I do not know where this is happening.   
    I do not have any translation  or transformations set.

    Here is my understanding of the Caller ID.  You can set or change the ID in 4 places:
    1.  The DN - set the External Phone Number Mask on the DN on the phone device e.g. if the DN is 1234 and the EPNM is 301713XXXX , the caller ID becomes 3017131234
    2. The Route Pattern - you can check the box to use the EPNM set in 1 or leave unchecked and set a mask here in the same way as 1.   A mask set here will overwrite the mask in 1. In my case I want to use the EPNM and I have the option unchecked and no transformation
    3. The Route List (Route List Detail) - you can set Use Calling Party's EPNM to ON or OFF or Default.  ON means use the DNs EPNM.  If set to OFF you can set a mask here and this will overwrite the mask in 1. and 2.   I my case I have this set ON to use the DNs EPNM
    4. On the Gateway - on the endpoints you can set Caller ID DN in Call Routing Outbound Calls.  This setting overwrites the masks from 1., 2. and 3.   You need to reset the gateway (not just the endpoints) for changes to take effect.   In my case this is blank.  It did have a value of 301713XXXX.  When I removed this I failed to reset the gateway to the setting was still active causing my issue

  • External Phone Number Mask Question

    We have several phones with NonDID number on them.  Our route pattern is setup to use an external phone number mask of the sites main number (1112223333).  However on two of the phones, we would like to have a different number displayed (1112224444). We have tried to do this by entering this number (1112224444) into the extranal phone number mask of the DN on the 2 phone.  This did not work, the main number (1112223333) is still being displayed (caller ID).
    We know that we can just remove the external phone number mask from the route pattern and then enter one (external phone number mask) into every dn.  But, is there an easlier way to accomplsish this (there are currently 50 phones at this site)?

    Unless the checkbox for use the external calling party number is checked in the RP it's useless to set it on the phone.
    You're sending the main number because most likely the checkbox is unchecked and as you mentioned you have hardcoded that mask.
    Other than copying the RP, creating new partition and modifying CSS from those 2 phones, I would just check the checkbox on the RP and use BAT to change the external calling party mask on the DNs.
    HTH
    java
    If this helps, please rate
    www.cisco.com/go/pdihelpdesk

  • Want External Phone Number Mask to say "Unknown Caller" Is this Possible?

    When a user dials an external # is it possible to have it show on Caller ID as "Unknown Caller"?
    I have deleted the # that is currently in the External Phone Number Mask, and left it blank, but the Coporate# now shows when he dials out.
    This is something that only needs to be setup for 1 user, not the entire company.

    There will always be some number/name displayed. If you do not put in a number in the outside mask, the number/name associated with the smart trunk will be displayed.
    You might talk to your local phone company and see if they can restrict the numbers or a single phone number. If they can do that on even one number, you can put it into the mask for all of your phones.
    Two other problems you might have with this. One, a lot of people (I do) block calls from phones that do not display a phone numbers.
    Another problem you are going to run into is when someone calls "911" by accident. The Police/fire will try to call back to the number for the smart trunk. And since most often is not on a phone. They will send cars or trucks to the address listed for those smart trunks. Usually the billing address for your company.

  • Use External phone Number mask * Calling party Transform Mask @ Route patt

    Having an issue with CLID at RP level. Lets say I have two phones. One phone is configured with an External phone number mask of 1112223333 and the other one does not have an external number mask set. When a call is placed to the PSTN, Phone one needs to display its external phone number mask. Phone two since nothing has been added under external phone mask needs to be 1112224444.
    I configured the RP to "Use External Phone Number mask" and set the Calling Party Transform mask to 1112224444. I figured that if an external phone number mask was specified under the DN that it will route it to the PSTN and if nothing specified under the DN it will default to 1112224444 according to the setting in the RP.
    When I configured this, no matter what I do the calling party transform mask takes priority and the external phone number mask is never used. Is there a way around this? I tried it at the RL level and it does the same thing.
    Does anyone have any other ideas other than adding an external phone number mask for every phone.

    Thats what I thought. Why can't they add that as a feature in the next release of CM? It seems like it could be simple to do. Check for External Phone number mask, if nothing is specified, then check for calling party transform mask. If true set Calling Party transform Mask as CLID and route to RL or something like that..
    thanks

  • Ho to add external phone number to Cisco 7911 or extension

    We have CCM 8.2 and need to add external phone number from the list to one of extension. I added the phone number to External Phone Number Mask under line configuration on the phone. Additionally I created translation pattern and still no luck. I used the phone that was assigned to some else, I can hear like two busy signal and drop. 
    I copied settings from another extension configuration that has external number assigned.
    Thank You! 

    Thank you I have already figure it out: I agree I did not provide enough info. For external DID redirected to specific extension you use Translation Patterns - right?
    But then (its up to the provider) you use last 3 digits of your available from list DID you purchase from that provider - right? Then you specify extension number in the CALLED PARTY TRANSFORM MASK -
    make sense? There are other way to do it, but this one works at least for me. I am not an expert but at least after whole day of fighting it worked for me. So please understand people starting journey with call manager. Thank You

  • Save a phone number without the input mask

    Hi,
    I actually have 2 related issues that I hope you might be able to help me with.
    I have a form linked to an interactive report, so when I click a record, the form is populated with the record's data. I just started using the new text field masked input plugin to handle phone number formatting, etc., which Patrick recommended.
    The plugin works nicely when a phone number being displayed from the source is 10 characters. The input mask I'm using is (999) 999-9999. However, I also have phone numbers in records that don't include the area code. When I select one of those records, the phone number field is blank. I would like it to display 999-9999, and be right justified. Is there an easy fix for that?
    My next problem occurs when I try to save the record. The process tries to save the phone number, including the mask, (14 characters), to the table. I only want to save the number to the table, excluding the mask. I'm sure there is a way to do this but I haven't found it yet.
    Thanks in advance for any help,
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    This is my solution to parsing the number only from the masked phone number:
    1) Create a field, 'P1_PHONE_MASKED', with a phone number mask: (?***) 999-9999
    2) Create a hidden Database Column like: 'P1_PHONE' It will initially hold the value of the record's phone column.
    3) create a javascript function in the page's before header section, between the space tags, to strip out all non-numeric values and update the hidden field:
    function remmask(src,tar){
    var mystring = $x(src).value;
    mystring = mystring.replace(/\D/g,'');
    $x(tar).value = mystring;
    4) Place the function call in the from in the HTML Form Elements Attributes of P1_PHONE_MASKED: onBlur="javascript:remmask('P1_PHONE_MASKED','P1_PHONE');"
    Now, anytime you change the value in P1_PHONE_MASKED, P1_PHONE gets updated with just the number values from P1_PHONE_MASKED.
    You can also add validation to the function to ensure that the length of the phone number is either 7, no area code, or 10, including area code. Normally, the mask should handle validation, but as you can see, to make this work, I had to make the mask more flexible, to allow for alpha numeric values in the first 3 positions and to allow for either 7 or 10 characters. Unfortunately, that means a user could enter something like XXX12 and the mask won't reject it.
    Partial solution to displaying ( ) 999-9999 in the masked input field P1_PHONE_MASKED when initially selecting a record for display.
    1) Make the Source Type for P1_PHONE_MASKED "SQL Query"
    2) Insert a query similar to the one below into "Source Value or Expression"
    SELECT
    CASE
    WHEN length(METAREPO.CONTACTS.CONTACT_PHONE) = 10
    THEN
    METAREPO.CONTACTS.CONTACT_PHONE
    WHEN length(METAREPO.CONTACTS.CONTACT_PHONE) = 7
    THEN
    '___'||METAREPO.CONTACTS_2011.CONTACT_PHONE
    END
    FROM METAREPO.CONTACTS
    WHERE METAREPO.CONTACTS.CONTACT_ID = :P1_CONTACT_ID
    This will display 7 digit phone nubers as follows: (___) 999-9999 in the masked field: P1_PHONE_MASKED.
    I wanted to use spaces between the () to make it perfect, but I'm unable to get this to work. I've tried things like:
    ' '||METAREPO.CONTACTS_2011.CONTACT_PHONE
    LPAD(METAREPO.CONTACTS_2011.CONTACT_PHONE,3,' ')
    Both of which work in PL/SQL Developer, but not in Apex. I believe this is because HTML collapses spaces by default.
    I would like very much to resolve this last issue. Any suggestions?
    Regards,
    Gary

  • Multiple contacts with same phone number

    I have multiple contacts with the same phone number.  Skype will not permit the creation of a second contact with the same phone number.

    I have the same problem with my contacts.
    I have one external phone number and then use extensions for their desks. I want to embed the extension number in the contact name and use the common phone number. 
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  • External Phone Mask vs. Calling Party Transformation Mask

    What is the difference between these two features? They seem to do exactly the same thing. Even stranger, if you use a Calling Party Transformation Mask it will override any setting you have in the External Phone Mask field.
    Why would you use one instead of the other? The only thing I can think of is that the Calling Party Transformation Mask doesn't change the number that appears in the top line of the phone display, while the External Phone Mask does. Is that true?
    I don't get it. Someone please enlighten me. :-)
    Thanks!
    John

    External Phone mask does not affect internal calls and there are many situations when you may want internal masking to send digits to voice mail, ICD systems, etc.
    Also, Sankar keeps reffering to 9.@
    Avoid that in your calling plan as much as possible, it adds a whole mess load of stuff to the route plan report and can cause lots of hassels later on when troubleshooting a call routing issue. target your dial plan as much as possible.
    I have seen a few posts on configuration recently. If you have not engaged a partner for the deployment, then consider engaging one for the planning. It will save you a lot of time while troubleshooting later on. You sound quite capable of getting this off the ground on your own, but maybe you should bring in a guy for the afternoon to bounce off a bunch of "best practices" questions. That might be a good use of consulting time.

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    Hi,
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