External Repair

Hi Experts,
I am working on CS module,i have one simple query.This is related to one time service with billing.ther are external customer who ask to my client to repair their machine,since this customer to be consider one time customer.how shud i map the configuration for external repair customer with billing.
Plz give me the input to map the above scenario.
Thanks
Shri..

Hi Kapil,
Thanks for the reply,,
Its external customer so do we have to create everytime new customer whenver we get the repair request.Actually the equipment is not belong to the client and an external customer comes for repair of his equipment.so ther is no master data maintained for external customer and equipment. can i create dummy equipment and dummy customer.
Thanks once again..
Shri..

Similar Messages

  • Material componenet assignment for external repairing

    hi experts,
    i've problem for material component assignment in external order,
    i've created order (PM02) for external repairing,with external workcenter & control key PM03,
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    sometimes component is given to vendor from plant,for repairing
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    orders are saved,
    please guide me to trace the root of problem,
    thanks in advance

    hi pravin,
    1. Create all your  materials being used for [Vendor in external services ]as non-valuated stock in MM and use them in MO .... for external services with PM03 cntrlkey .... you can run the MO external service cycle .... but component cost does not get involved in MO ... but issue is to remove material cost from services .... ? .... you can plan all such createria while creating services and cost in MM ...
    regrds
    pushpa

  • External repair of customer equipments

    Hello Folks,
    Need help on following scenario:
    Customer returns equipment for repair. Repair has to be done by external vendor.
    We create a CS-order. Equipment get posted on sales-order-stock.
    How does the process work to create a purchase order for repair at the external vendor out of CS-order.
    There is no movement type to bring equipments from sales-order-stock to subcontracting stock. Any ideas for a simple workaround?
    At the moment we have to post customer equipment first from sales-order-stock to unrestricted stock, create a PO for repair, post 541(unrest.--> subcontr. stock). After repair we do MIGO for PO and post 542(subcontr. stock --> unrest.) and unrestr. back to sales-order-stock.This is bloody annoying.
    Is there not a simple way to bring the equipment from the CS-order directly to a vendor for repair and back to CS-order?
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    Sincerely
    Mario

    The customer sends the goods directly to Sales Org B, in another country.
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  • What is the best practice for External Repairing

    Hi Experts,
    When i go through the thread search I found there are so many way to repair a equipment exteranlly.But could we please tell me which is the best one(subcontracting/through refurbishment order).
    AR
    Edited by: Amit  Rana on Mar 17, 2010 5:46 PM

    I have a question recently that sounds something like yours.  Did some research and here is what i gathers.
    You have to look at what is need.  Do you want to monitor the status and location of the faulty equipment out of your company?  If all you need is to track the repair cost, you can do it directly from the original maintenance order.  just create a PR, convert to PO.  Receive the service and its done.  This is pretty simple process to begin with.
    If you want to monitor the equipment out of your company then you can do it the refurbishment (subcontracting) way.  In this method, you treat the refurbishment work like a subcontracting job where you buy the repair service while providing the faulty equipment as material.  If you are doing this, there are some pre-req:
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    2. Your material is serialized.
    3. i am no MM expert but if your material need to be marked as sub-con material (if there is any MM expert here, pls help to explain this).
    4. you use a normal work order and not a refurbishment order.
    The process would be:
    1. Create a normal work order with external activity (of type PM02).  PR will be created.
    2. Create PO from the PR.
    3. GI the faulty part to the vendor against the PO.
    4. GR the refurbished part.
    5. Close the order (the usual TECO, settlement + Biz close).
    With this subcontracting method, you can monitor the faulty eq. status via the subcon monitor (Tcode ADSUBCON).
    The reason why you don't use a refurbishment order is with a refurbishment order, you GI the faulty parts to the refurbishment order.  You can't monitor the status via ADSUBCON.
    There are also a simpler way to go around this.  You can use a refurbishment order.  Fellow forumer Pete suggest that we can update user status of the equipment master.  Pick up an un-use field to enter the vendor who is repairing.
    Hope this helps.

  • Gate pass for External repairing

    Hi,
    please guide me for this ,
    damaged equipments are sent out side the company for a repairing ,and store people issue  gate pass for the same while handing over to vendor,
    i understand that this processing can be done using control key,
    but how the gate pass in the system will be created ,is ther any provision for that in PM area,
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    Thanks in Advance
    Edited by: PM_in_SAP on Nov 10, 2009 12:50 PM

    Hai Dear
    There is no sap functionality about this. But in another hand we could generate the Custom T code. Like Dialogue just keep the material document in header (refer only 541 movmenet). Thro Internal table generate the fields like vechile, transporter, remarks..Once you entered the docuemnt the line items, Qty sud appeare in t code line items.
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  • Best practise for external service when amount is not sure

    Hi friends ,
    What could be the best practise from the PM side when we want to send an equipment for external repair
    and the service cost is not sure .
    Also if we will create only service PR and not PO then there could be some legal problems while sending the equipment outside.
    What I am thinking is to create a service PR -> PO and then setting the actual cost while invoicing .
    Is it fine ?
    We would prefer if we can take some print out of the external service mentioning following data through standard SAP :
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    2) Our Co name .
    3) Address from where the equipment is dispatched
    4) Address where equipment is to be sent .
    5) Contact No .
    6) some Dates
    Any suggestions.
    Regards
    AM
    Edited by: Amehra on Jul 7, 2011 1:53 PM

    Hi,
    it is not necessary to enter the exact amount for external service in PM order ,
    exact amount must be confirmed during service entry sheet ml81n
    or it also be adjusted during miro ( invoicing )
    and for prininting , most of the part as u said are covered in standard printing of Maintenance order, PR and PO
    otherwise there must be customized PO printing in ur organisation that can be change if ur requirements does not meet
    Regards,
    Jitender

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    Overlapped extent allocation (id = 265544, /Animals.aplibrary/Database/Versions/2012/10/07/20121007-192924/HRfBGx5uTIOmCfC rshGvjA/Master.apmaster)
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  • MRP is considering Repair orders as Demand

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  • Free PR/PO from Maint order

    Dear sir
    Can any one tell me , how to create a free PR/PO from the maintenance order when the Equipment sending out side for  External repaires under warrentie period.Control must be in the hands of maibtenance people for this scenario but not under Purchasing  department. If it requires to Order on charges approval must be done from maintenance people.
    Regards
    GMR

    Dear BALA,
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    THE control (whether PO must be charged or not)must be in the hand of maitenance engineer not in the hands of purchase people . Hope now you got me .
    Thanks in advance
    Regards
    mahesh

  • Return from Vendor in Refurbishment Process

    Hi
    Need help in understanding the below Steps Refurbishment Scenario u2013
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    Regards
    Sameer

    Hi
    Thanks for providing the links for subcontracting process .
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    2) As this "Subcontracting indicator " in PM Order Process is available for ECC6 - EHP4 --- we are not in that so how we can map the process of external repair in SAP PM .
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    Edited by: Saxena Sameer on Oct 13, 2011 1:36 PM

  • Refurbishment order _Planned and Actual Costs

    Dear Experts,
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    Ram

    Using both your scenarios you can create same refurbishment order, for reporting purpose you can use PM activity type within the maintenance order, that this order is for internal workshop and the other one is for external repair. now cost will be calculated as for the usual maintenance order means if you are taking external services just proceed with it, if you are issuing material from warehouse you can issue material and so on all the setting remain same for costing purpose.
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    E-Jad

  • AMC Mapping for Equipment

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          b. Create Service PO referring PR
          c. Create SES referring service PO
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    Shakti

  • Refurbishment order

    Dear Experts,
    Please suggest which route is better for capturing the repair cost of a material send outside for repair.
    1. Through external services ( Control key PM03 )
    2. Through sub-contracting ( Control key PM02 )
    Kindly explain the pros and cons of using the above processes in a refurbishment order.
    Regards,
    Vivid

    hello,
    you can use PM02 or PM03 for external repairs.
    The main diffrence between PM02 and PM03 are...
    if you use PM02:
    Work order>PR>PO>GRN>Invoice
    at the time of GRN it will be update the actual cost into the work order.through this way also you would able to capture maintenace expenditure per equipment.
    PM03 :
    Work order>PRPO>Serv entry sheet>Invoice.
    the main diffrence is instead of GRN you r posting SES, you would able to maintain details of servces like....
        Repair deisel engine---
            Changing the injection nozles
            changing gaskets
    here also at the time of SES system will update the actual cost to the order, you would able to track the actaul expenditure for equipment in PM.
    you can track the details of servicces in PM and MM.
    The usage is depends on the business needs.

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