External USB drives will not mount under Mountain Lion

Since upgrading to Mountain Lion, two external USB2 drives that I have will not mount and cannot be viewed in the Finder.  The same occurs on a 2012 MacBook Air, a 2009 iMac 27 and a 2010 MacMini, all running OS X Mountain Lion version 10.8.2.
Both drives are Samsung Story external USB drives (one is 1.5 GB and the other is 2 GB) and both have been formatted using Mac Disk Utility with a single Mac OS Extended (Journaled) partition, one using Snow Leopard and the other with Lion.
Both still mount correctly on a friends MacBook Pro that is still running Snow Leopard, and I had no problem with the same drives under Lion.  Interestingly both can also be connected to Time Capsule USB port and show up correctly.
Both drives mount correctly under Windows 7 on BootCamp partitions that I have on both the 2012 MacBook Air, a 2009 iMac 27. These BootCamp partitions have Paragon HFS+ installed so I can read Mac formated drives.
Both drives show up in Disk Utility, but when attempt to mount the drives I get the message "The disk could not be mounted.  Try running First Aid on the disk and retry mounting." I can run Repair in First Aid on the disk and get the message that the volume appears OK, but again have the same problem when I attempt to mount the disk.
I have also tried using Disk Utility 3,2, but still cannot mount the drives, though the program indicates there is no problem with the drives.
I have other portable USB including a Samsung portable USB2 drive, and two external USB3 drives, and I don't have problems with them.
There is clearly a problem with Mountain Lion with accessing (mounting) these Samsung Story USB drives, and the problem appears to be with Mountain Lion itself as the problem did not occur on the same Macs with Lion and does not occur with Bootcamp partitions on the machines.
I have a lot of time searching forums, but I have not found anyone with an identical problem.
I sure hope someone can help or that Apple come up with a fix for this issue which has only developed since the update to Mountain Lion.

bj10au wrote:
Since upgrading to Mountain Lion, two external USB2 drives that I have will not mount and cannot be viewed in the Finder.  The same occurs on a 2012 MacBook Air, a 2009 iMac 27 and a 2010 MacMini, all running OS X Mountain Lion version 10.8.2.
Both drives are Samsung Story external USB drives (one is 1.5 GB and the other is 2 GB) and both have been formatted using Mac Disk Utility with a single Mac OS Extended (Journaled) partition, one using Snow Leopard and the other with Lion.
Both still mount correctly on a friends MacBook Pro that is still running Snow Leopard, and I had no problem with the same drives under Lion.  Interestingly both can also be connected to Time Capsule USB port and show up correctly.
Both drives mount correctly under Windows 7 on BootCamp partitions that I have on both the 2012 MacBook Air, a 2009 iMac 27. These BootCamp partitions have Paragon HFS+ installed so I can read Mac formated drives.
Both drives show up in Disk Utility, but when attempt to mount the drives I get the message "The disk could not be mounted.  Try running First Aid on the disk and retry mounting." I can run Repair in First Aid on the disk and get the message that the volume appears OK, but again have the same problem when I attempt to mount the disk.
I have also tried using Disk Utility 3,2, but still cannot mount the drives, though the program indicates there is no problem with the drives.
I have other portable USB including a Samsung portable USB2 drive, and two external USB3 drives, and I don't have problems with them.
There is clearly a problem with Mountain Lion with accessing (mounting) these Samsung Story USB drives, and the problem appears to be with Mountain Lion itself as the problem did not occur on the same Macs with Lion and does not occur with Bootcamp partitions on the machines.
I have a lot of time searching forums, but I have not found anyone with an identical problem.
I sure hope someone can help or that Apple come up with a fix for this issue which has only developed since the update to Mountain Lion.
You can start here
http://support.seagate.com/kbimg/flash/213059/213059_EN.HTML
Pete

Similar Messages

  • HT5022 Airport Utility 5.6 will not install under Mountain Lion

    I have older Base Station Extreme and Airport Express models that need to be looked after; however, the fix to install Airport Utility 5.6 under Lion will not work under Mountain Lion. The installer complains that "the version of Mac OS X on this volume is not supported". So...suggestions?

    That is correct. AirPort Utility 5.6 for OS X Lion will NOT install under OS X Mountain Lion. If you had it already installed, and then upgraded, it would have worked just fine.
    One option, is to use Pacifist to extract the utility directly from the .dmg file.

  • EXTERNAL USB Drive will not open with Snow Leopard

    External USB drive will open with SL. The drive icon appears on the desktop. When I click on it, Error message, "The alias USB Drive can't be opened because the original item can't be found." When I click on "Fix Alias", a window pops up and shows the usb drive in a list but does not respond when I click on it. I then tried disk utility and tested the disk and it tested OK. The drive still will not open. This problem started after I installed Snow Leopard. Need Help.
    Message was edited by: PHAT ROB

    The same error is produced when I try to mount a smb share.
    I select the "connect to server" (cmd-K). Input the share info "smb://<user>@<server>/<share_path>
    At the auth prompt, I input my credentials.
    The error pops up, same as original poster.

  • External Hard Drive will not mount after upgrading to Yosemite

    After upgrading to Yosemite, my external 3TB hard drive will not mount... can't see in Finder, but does appear in Disk Utility.  Follow steps to Repair disk, but get a message that D.U. cannot repair disk.

    See mount section.
    Disk Unmount Using Terminal
    Disk Utility – Force Mount Disk

  • External backup drive will not mount on new mac mini. still works fine on the old one. new one is running mavericks

    I just bought new-to-me mac mini running OSX mavericks.
    Trying to migrate from old mac mini using simpletech external hard drive.
    It still mounts on my old mac mini (system 10.5) but will not mount or show up when I plug it in to the new mac mini running mavericks.
    Any ideas?

    BDAqua wrote:
    What exactly shows in System Profiler>Hardware>USB for those drives?
    Boot from the Install Disc & see if they show up, not grayed out in Disk Utility.
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    We were thinking along the same lines. While at home I dug up a firewire enclosure and put a bootable GUID formatted drive in it (that I had in one of the usb enclosures) and started her computer holding down the option key and then chose to boot from the external firewire. All usb drives are now mounting upon connection. I asume that her drive has bad sectors on it (even though the SMART status says it's OK) and is not loading all the drivers properly for USB to mount. I was suspicious from the beginning that the OS was corrupt when she first had me look at it. It was at that point that I booted it in target mode, connected to my Macbook Pro, and then CCC'd to a usb drive that I had. I then had a couple of difficulties installing the new OS. Should have known......
    I am now going to put a new drive in it for her and she'll be up and running.
    Thanks so much for your help and thoughts that got me thinking as well.
    pax

  • External Hard drive will not mount on Macbook Air (mid-2011) OSX 10.9.4

    Hello Everyone!
    Needs some help resolving this issue.  External hard drive (Toshiba v63600-C) will not mount anymore on my mothers-in-law's macbook air.  She notice this problem starting on the Aug 6th.  You can see it in the Disk Utility but is not mounted.  I can get the her ext hard drive to mount on my Macbook Pro with no problem.  I also tried my personal ext hard drive (Seagate) on her Macbook Air and it will not mount.  Not sure what is going on here.  Any help is appreciated in resolving this issue.
    Disk Utility
      Mount Point : Not mounted  Capacity : 1 TB (1,000,096,367,104 Bytes)
      Format : Windows NT Filesystem (Tuxera NTFS)  Available : -
      Owners Enabled : -  Used : -
      Number of Folders : -  Number of Files : -
    Actions Taken So Far:
    1) Confirmed "external disk" is selected under Finder's Preference
    2) Reset PRAM
    3) Ran Verify Disk and Repair Disk under Disk Utility with no change.
    4) Tried manually mounting disk in Disk Utility but get "Mount Failed" error

    You may believe this is Apple's problem but I just like Baltwo have had absolutely no problems with any of my Firewire drives in Lion. So unless you can come up with much stronger evidence to the contrary, I doubt that your feeling are going to carry any weight at all.
    Allan

  • External Hard drive will not mount on desktop

    I have a 17" Powerbook G4 that has replaced a broken iBook G4. I've been using a Western Digital MyBook Pro Edition as a secondary drive for my multimedia as well as my iTunes Library. It worked fine on the old iBook.
    When I plug it into the Powerbook, using either USB2 or Firewire 800, it will not mount to the desktop. It DOES however appear in the System Profiler as "External HD Button and Lights". The drive is formatted for FAT32 and works fine on my Windows XP desktop machine, so I know the drive functions mechanically. A different hard drive, a Maxtor mounts to the desktop fine using USB2, so it isn't a bus issue.
    This is driving me nuts. I LOVE this computer, but I have WAY more invested in music than the cost of the computer.
    Thanks in advance.
    Message was edited by: hempomatic

    It took a while to figure it out but apparently there was a conflict with bluetooth. I disabled it and all is well.

  • My external hard drive will not mount on the desktop?

    My external hard drive no longer mounts on my desktop, the hard drive has been checked & is working-has anyone ideas?

    Hello cuckoo55,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Mac OS X v10.6: How to show your hard drive icon on the desktop
    http://support.apple.com/kb/HT3746
    In the Finder, choose Preferences from the Finder menu.
    Click the General icon on the toolbar.
    Select "Hard disks" in the "Show these items on the desktop:" section.
    Close the Finder Preferences window.
    Best of luck,
    Mario

  • Problems with External Hard drive, will not mount and errors in disk utilit

    i have a powerbook g4 aluminum. i have an external hard drive for it. a simple tech 100gig portable drive, almost brand new. i dont know what happened to it, but one day i was starting my computer up with it attached. it wounldnt fully start up, said "waiting for local disks" so i uplugged the external hard drive. now it wont mount and will only show up in the disk utility of my friends macbook. i tried to verify and repair, and this is the message i got.
    Verify and Repair disk “UNTITLED”
    ** /dev/disk1s1
    could not read boot block (Input/output error)
    Error: The underlying task reported failure on exit
    1 non HFS volume checked
    1 volume could not be repaired because of an error
    Im in mexico writing a book and so i really need help on this one guys.

    Hi, hjbugs, and welcome to Apple Discussions. Disconnecting the drive while your Powerbook was accessing it probably caused your problem. It may be repairable using DiskWarrior or TechTool Pro, but if you don't have access to one of those and aren't going to buy one, reformatting the drive with Disk Utility may be the only other way to make it usable again. If it contains data you need to recover first (i.e., data that isn't also stored on your internal HD or other storage media), download the free demo version of one of the data recovery utilities mentioned in this thread and use it to see what is recoverable. If the files you need are recoverable, buy the full version of one of the utilities and recover them.

  • USB2 Hard Drives will not mount under 10.4.11

    I have a 2.33 GHz Intel Core 2 Duo MBP, with 2 GB of RAM. Using the 10.4.9 OS and earlier, I had no problems at all mounting and using an external USB hard drive that I use at both work and home. When I updated to 10.4.10, the drive stopped mounting, so I took it and the computer in to the Genius Bar. The only solution he could think of was to roll my OS back to 10.4.9, which worked immediately. The drive started booting again without any problems.
    I took my MBP in for an unrelated issue and the Genius at the Genius Bar (same guy who rolled it back, I think) suggested I upgrade and that the USB mounting issue wasn't a problem any more. I upgraded to 10.4.11 and once again, my USB hard drive won't mount.
    I have no problems getting it to mount on my XP machine at work and our G4 Mac Mini at home has no trouble with the hard drive either, so I'm positive the drive is fine. The problem is with the OS update to 10.4.11.
    My iPod mounts just fine (which is also USB2) and my thumb drives seem to work just fine, but I do have an older drive that has stopped working. Like my external HD, it mounts just fine on other computers.
    Does anyone have a fix? The Genius I spoke with when this problem first started suggested I ditch the drive and get a Firewire one, which is a nice thought, but I shouldn't have to replace hardware that works just fine, because something in the OS updates isn't working. Do I have to roll back to 10.4.9 again?
    I have to say, this is a bit frustrating, as I already dealt with the problem, was assured it was fixed, and then ran into it again.
    Robb

    I recently had a similar issue (different conditions, same issue) and here is what I posted, maybe it can help you:
    http://discussions.apple.com/thread.jspa?threadID=1638087&tstart=0
    I didn't mention another possible solution mentioned somewhere else: replace certain kernel extensions in your 10.4.10 or 11 installation with those present in 10.4.9: "IOHIDFamily.kext", "IOUSBFamily.kext" and "IOUSBMassStorageClass.kext" (using Pacifist).
    An update to this post: now my external disk doesn't mount again. I'm pretty sure the disk is OK, as it mounts in different machines and it works fine thru the USB 1 interface (keyboard hub).
    I tried the solution's point two (deleting kext caches) and it worked pretty fine... Until the next restart. Doesn't work anymore. USB Prober (point three) no go. I think I'll try replacing the kernel extensions. It was reported as successful, but I'm currently running 10.5.4 and I don't feel inclined to use 10.5.3. I would use better 10.4.9 ones, which were mostly reported as OK, but doesn't seem a pretty safe operation.
    Anyway, my external HD was working fine under 10.5.4 in a different machine and doesn't work in this new one (also 10.5.4), so I'm not sure about the results, but I won't trash this external HD, as it works fine in every other machine except for this one
    Already many posts regarding USB issues, I hope Apple fixes this ASAP, as most of peripherals today are purely USB-based. I think this issue regards usually to external HDs. Surely some simple lines of code mangled across the various OS updates

  • External Hard Drive will not mount

    My external hard drive that I been storing all my aperture files on is not mounting to the desktop. I can see the hard drive when I use my disk utility, but it doesn’t show up in the desktop.
    When I purchased the hard drive originally I didn’t format to apple but it worked fine.
    Please help…
    Jethro Acosta
    Infocus Studio
    Imac with intel chip   Mac OS X (10.4.4)  

    Make sure the drive is powered from from its separate power source, not solely through the FW or USB connection.
    If it is a dual connectivity drive, try connecting from the second method (e.g. if you are using the much preferable FW, try switching to the much-less-good USB).
    Repair Permissions, even though that is fairly unlikely to have any impact.

  • Dropped WD external hard drive will not mount

    Hi there,
    First ever post on this forum!
    I have a mid-2010 macbook running Mountain Lion
    A 2TB Western Digital Hard Drive dropped to the floor while plugged in and spinning.
    I reconnected it, and after a few minutes mounted, showing all my files. There is NO RATTLE and it powers up with the light flashing.
    I ran Disk Utility 'Verify Disk' to check if there was any damage - this ran ok for a few minutes but eventually Disk Util froze and crashed and the drive disconnected. Any attempt to reconnect the drive then froze the computer for a few seconds then didn't mount
    I disassembled the drive from the case and USB circuit board and put it into a caddy - the drive again spins when turned on, but does not mount - doesn't appear in Disk Utility, and strangely when disconnected (physically unfortunately, no way to dismount it) the drive keeps spinning, and the 'USB device has been unplugged' warning appears in Finder
    When connected in system profile, it doesn't appear on the USB device tree
    Finally, I ran the diskutil list command in Terminal and the drive briefly appeared, but when I ran the diskutil mount command, I was told 'device not found' - now diskutil list no longer finds the drive
    What to do?

    willfrombelfast wrote:
    I meant what can I do to mount/fix the drive and recover its contents
    There are companies which offer recovery services which could include disassembly and repair of the HD's internal mechanism or other sophisticated methods but that's going to be an expensive proposition. If, when the platters start spinning, you can't hear the ticking of the heads seeking, that type of recovery is likely all that's left. And that's assuming the platters themselves weren't damaged by the heads when the HD hit the floor.

  • External hard Drive will not mount via firewire tpo my Powerbook G4

    I have a Powerbook G4 1.5, 2 Gb Ram and an 80 Gb Hard Drive. Well my problem is, I went and purchased a Western Digital External Hard Drive. The box states that this hard drive is compatible for both Windows and Mac. But for some reason I can't get the external hard drive to mount via the firewire. However it will mount by using the USB.
    So can someone please provide some troubleshooting tips on how I can get this external hard drive to mount?
    Thanks

    hi there,
    in your case, your drive is probably bad because the copy was interrupted. your hard drive may be finished, but more likely, just the file structure is damaged and/or you have bad sectors.
    you have a few options:
    *if you don't need the data back:*
    • see if the drive appears in disk utility and try to erase/reformat (make sure to zero out data to avoid bad sectors)
    • if it doesn't appear, try a pc. it won't recognize it, but it may allow you to reformat/initialize it. then, connect back into mac (which will recognize a pc formatted drive) and reformat as mac os x extended (journaled).
    *if you need the data back:*
    • try a program like data rescue II, file salvage, or boomerang data recovery first to recover the data
    • see if the drive appears in disk utility and try to repair disk
    • if that doesn't work, try disk warrior and/or drive genius
    • if you aren't successful, you may want to try a professional data recovery service (or me first, to ensure that you actually need someone as high tech as drive savers)
    • if you are successful and are able to recover the data, then erase the drive (zero out data) and then move the data back, to ensure you're working off a well formatted drive.
    fyi, if your computer freezes in the future, be sure to try appleoptionesc first and force quitting the problem application. if that doesn't work, try controloption+appleeject (shutdown) and/or optionappleeject (restart). if those doesn't work, in this situation, the next best move would probably have been turning off the power on the hard drive. if that doesn't unfreeze the system in a few minutes, then hold the power button.
    hope this helps,
    brian
    corewerkz/briancometa.com/

  • External Hard Drives will not Mount

    I have a WD & LaCie external hard drives in my iMac G5 they have been working fine until I started using the new Time Machine program. Now the drive show up in disk utility but not on the desktop. Disk utility has been no help in repairing them and in its log states " Invalid content in Journal " .
    How do I get my drives back ?

    I did an archive reinstall of Leopard and I still had my problem, so I schleped it down to the Apple store and for the life of me We could not make it happen, drives shoed up fine and worked fine. I think I have a bad FW port that is intermittant but for now I cannot have them fix something that seems to work...
    I dont thisnk we have the same problem, because when I had my drives not showing up on the desktop, they were not showing up in Disk Utilitiy either.
    Is there data on those drives that you must have? If not I would try reformatting them with Disk Utility ("erase") and see if they reappear. If there is data on them, I would try running a better utility program such as DiskWarrior, I think you can run it on external Disks to rebuild the directory. The problem is that the present version, 4.0 is not compatible with Leopard. The new one is out soon if not already for Leopard. There is no guarantee that that will work, but may be worth a try.
    http://www.alsoft.com/
    roger

  • External hard drive will not mount nor repair... ='(

    My internal hard drive was failing, so I backed up all of my data onto a 500GB WD Passport external hard drive and ordered a warranty replacement. Yesterday I received the replacement and went to restore my data. I used Carbon Copy Cloner to restore it and after about 45GB, my computer completely froze. I restarted and tried again, this time the same thing happened at the same point. I restarted, but this time it would not boot off of the external HD. I booted off of another external HD and ran "Repair Disk" in Disk Utility. It took forever, but when it finished it said something like I need to backup, erase, and restore. The problem is that I can't access any of my data on the drive!
    Is there any program I can use to repair it? Or is there any way to force it to mount?

    Varlos wrote:
    My internal hard drive was failing, so I backed up all of my data onto a 500GB WD Passport external hard drive and ordered a warranty replacement. Yesterday I received the replacement and went to restore my data. I used Carbon Copy Cloner to restore it and after about 45GB, my computer completely froze.
    I won't try to answer any of your questions, but I do have a set of my own: How did you initialize that replacement drive? Did you set the partition map scheme to "GUID Partition Table"? Did you format the volume as "Mac OS Extended (Journaled)"?

Maybe you are looking for

  • How to make an alert view without buttons on iphone?

    Hi, I'm trying to create an alert view without buttons. On my iphone application I have to run a process, while the process is running I want to display an alert view with info about the process, and then when the process is done I want to dismiss th

  • Error while loading shared libraries: libgdbm.so.2

    Hi installing 11.5.10 on suse... below is the error, kindly help. SCRIPT RETURNED: .end std out. /u01/oracle/visora/iAS/Apache/perl/bin/perl: error while loading shared libraries: libgdbm.so.2: cannot open shared object file: No such file or director

  • Regarding Mail step in a workflow.

    Hi All, I have a Mail step in the work flow and the mail needs to be send to all people in a particular position. But the position number is not a static one it is determined dynamically in back ground step and is available in an element of the workf

  • Print out a parameter

    Hey guys ! I want to print out the value of "LOT_ID" in the following statement in JSP ! How do print.ln it out ??? Please help ! <HTML> <BODY> <H1>Manufacturing Summary for Lot ID = <% request.getParameter("LOT_ID"); %> </H1><BR> </HTML>

  • Needing to check compatibility of a MicroSD card with my Stream Notebook before buying card

    Would a SanDisk Ultra 16GB UHS-I/Class 10 Micro SDHC Memory Card be compatible with an HP Stream Notebook - 11-d010wm (ENERGY STAR)?  I already have a couple of Micro SD cards, but they're older and not being acknowledged when I put them in the card