Extremely slow internet... MAC's or modem's problem?!

My Macbook is only 1 week old, so I'm an absolute beginner at dealing with macs, please help! Thank you very much for reading
I have two houses, one with Verizon Fio modem (almost 1yr old), one with Verizon DSL (4-5yrs old), both with Linksys G Routers. The mac connects perfectly with Fio, yet when I go to my other house with DSL, everything went downhill.
When I first turn on the modem and the router, internet works fine for about 10 seconds, then it gradually slows down until I can no longer access internet. However, my family's Vistas and XP work just fine. I looked for solutions online, tried adding new DNS servers, tried turning off IPv6, nothing worked.
I called an Apple Expert, who told me to plug the modem directly into the mac. I turned off the modem + router, turned them on again, and connected the modem and the router to the mac, one at a time. At first my internet went back to normal speed, but after a while it slowed down again. I don't think connecting anything directly to the mac helped, the speed probably went back to normal just because I restarted the modem and the router.
According to the apple expert, the DSL has "gotten used to recognizing" the PCs, so when a new mac comes in, it cannot respond as well to it. He told me to call Verizon to get a new modem.
My dad is a computer programmer, and was quite doubtful of what apple told us. Over the past 5 years, the DSL has connected to 5-6 old and new PCs, but did not have any problems with them. If the modem really cannot respond well to new computers, then mine and my dad's 1 yr-old Vistas shouldn't work well with it, right? But they work perfectly fine.
Right now I have no idea what the problem is. It doesn't seem like the mac has any problem, because it connects well with other networks (as with the Fio). It doesn't seem like it's the modem's problem neither, because it connects fine with other old and new PCs.
I'm about to contact Verizon, but I'm very reluctant to get a new modem, especially when I'm not even sure if that's where the problem is...
Please help...THANK YOU SO MUCH!

ruif61 wrote:
My Macbook is only 1 week old, so I'm an absolute beginner at dealing with macs, please help! Thank you very much for reading
When I first turn on the modem and the router, internet works fine for about 10 seconds, then it gradually slows down until I can no longer access internet. However, my family's Vistas and XP work just fine. I looked for solutions online, tried adding new DNS servers, tried turning off IPv6, nothing worked.
I called an Apple Expert, who told me to plug the modem directly into the mac. I turned off the modem + router, turned them on again, and connected the modem and the router to the mac, one at a time. At first my internet went back to normal speed, but after a while it slowed down again. I don't think connecting anything directly to the mac helped, the speed probably went back to normal just because I restarted the modem and the router.
According to the apple expert, the DSL has "gotten used to recognizing" the PCs, so when a new mac comes in, it cannot respond as well to it. He told me to call Verizon to get a new modem.
You were told pure hogwash by that "expert." Whoever it was knows nothing about computers. "Getting used to" indeed. Only in the movies.
My dad is a computer programmer, and was quite doubtful of what apple told us.
Your dad is smarter than that "expert"
Over the past 5 years, the DSL has connected to 5-6 old and new PCs, but did not have any problems with them. If the modem really cannot respond well to new computers, then mine and my dad's 1 yr-old Vistas shouldn't work well with it, right? But they work perfectly fine.
The issue you have is typical - XP, Tiger etc all connect OK but Leopard does not. The usual fix is to update the router firmware. You say the router is 4-5 years old. I suspect that is the problem. You have to find out how to update the firmware. My old Verizon DSL router had the same issues until I updated the firmware, back when I first installed Leopard. It was a Westell modem and I needed to use my PC to update the firmware.
Check with your DSL ISP or go to the website of the modem/router manufacturer and get the instructions and download and install the firmware update. If this does not solve your problem, it will eliminate the main culprit. It's also possible that the router is simply too old, period.
Message was edited by: nerowolfe

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