F4200 All-in-One scanner suddenly not working

I have been very happy with my HP Deskjet F4200 All-in-One printer/scanner.
Suddenly today the scanner refuses to wrok.
I get a report:
ERROR
The scan cannot be performed because another program has control of the HP imaging device. Try the following steps. After each step, try scanning again.
- Restart the program.
- Close all programs that may be using the device.
- Reboot the computer.
I do NOT have any other program open. I closed the printer/scanner program, shut down the computer - but problaem remains. What do I do now?
Do I uninstall and reinstall?? Or something else??
Please someone advise
Ruth
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Hi @Rufels
I would be happy to help you scan from your F4200 again. The following document addresses the very issue you have described; 'Another program has control of the scanner' Message Displays on the Computer When Scanning.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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Hello @computerilltrit , welcome to the forums!
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HP Deskjet F4435 all-in-one, scanner is not working

I am able to print and copy, but I cannot scan.
I tried the HP Help Doctor which didn't help. I tried the online download.
After or during the process I received the following error messages:
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Thank you for this information.
Yes, I do. I would like you to preform another Level three Uninstall on your computer:
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f) When the uninstall has completed, restart the computer.
Next, when the computer comes back on, please perform a clean boot on your computer. Follow this Microsoft document here to help you. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program.
Please uninstall Adobe Flash Player from programs and features on your computer. Once this is complete, you can install the latest Adobe flash Player here.
Now, install the full feature software by using the Printer Install Wizard. This will find the appropriate software for your computer. If you're still receiving the same problem, then running the Print and Scan Doctor again. Let me know if this utility diagnostic or fixes a scanning issue.
I will be looking forward to hearing from you again!
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Hello @GeoffH777 ,
Perfect! You are very welcome, I am very happy to hear the reset helped!
If you have a quick moment, please scroll back to my last message here and click the "Accepted Solution" button, so others can find our thread if they happen to run into the same issue.
Greatly appreciated, have a wonderful day!
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

F4200 All-in-One scanner suddenly not working

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