Facetime, iMessage, and Mail not working after iOS 6.1.3 update

I've had my iPod touch 4th generation since Oct 2010 and never updated the iOS until very recently. Before the update, Facetime worked consistently and easily. After I finally got around to updating my iOS a week ago, my iPod has come into severe issues.
99% of the time, I cannot send or receive Facetime calls. If I try to make a call, it doesn't make the dial tone and eventually it just says "Connection Lost". Nothing happens if someone is trying to send me a call. I only Facetime with my boyfriend and his iPod hasn't changed since Facetime was last working. HIs other iPod is also updated with iOS 6.1.3.
I never used iMessage before the iOS update, but because it says on Apple support that it uses push notifications like Facetime does, so I tried it. Most of the time, I cannot send or receive messages. I rarely used Mail before the update, but I never had a problem with it. Now, when I enter my gmail password, it keeps saying my username and password are not correct, even though I haven't changed my credentials.
I only use my iPod for Facetime, iTunes, and Pandora. I don't need iMessage or Mail, but I am testing with those to see if this can help find the root cause of the problem. Pandora works smoothly so I know it's not a wifi connection issue. I have searched for remedies on end and tried:
1.  Reset, turn off/restart, turn Facetime on and off, etc.
2. Changing the DNS server address to 8.8.8.8, which made Facetime work normally for one time and never again
3. Updating my Apple ID password online, then signing out and signing back in
4. Creating another Apple ID with my other gmail account. Maybe 1 out of 10 Facetime call attempts, I can generate the dial tone, but when my boyfriend clicks to receive the call, it says that I am unavailable. iMessage has about the same success rate. It seems when I miraculously can send or receive texts through iMessage, I can manage to get the dial tone when I try Facetime, though the call cannot go through.
This is of course extremely frustrating and I highly regret the update now. I was hoping for an improved iPod after the update, and now I have a near-dud! I did make sure to check my location and date and time, and both are correct (US, Central time). Any help would be greatly appreciated. Thank you.

I spoke too soon. I tried Facetime again last night and had the same problems. Another factory reset did not work. I think it may be time to just call Apple support.

Similar Messages

  • IPhone5 rear-facing camera and flashlight not working after iOs 7.0.3 update

    This is my first time posting here so do forgive me if I leave anything out.
    Problem 1
    I updated my iPhone 5 to iOs 7.0.3 (on 10/22 when it released). Since then, my rear-facing camera has stopped working. When I open up the camera, it's just a black screen and I cannot take a picture or video, but the other elements on the screen are still functional: changing flash from auto/on/off, turning HDR on/off, switching from video/photo/square/pano, but still the screen remains black. When I switch to the front-facing camera though, it works fine. I can take pictures and video through that view.
    Problem 2
    The second problem that's happened as well is the flashlight in the control center is greyed out, can't click it at all.
    Attempt to Fix
    I brought my iPhone 5 to a Genius Bar. Guy took it to the back to open it up and check if there were any physical problems with the phone and camera. He came back, found nothing. Unfortunately my phone was no longer under the one-year warranty, so in order to fully replace the phone with a new or refurbished one, I would've had to dish out $200 something and I wasn't trying to do that just yet. So we decided to just wipe it clean and restore. After we did that, everything was working, the rear-facing camera, the flashlight, things were perfect. I left the Apple store, got on the train to head home. I opened up the camera to take a picture and long behold, it stopped working again. I got home and did the exact same thing the guy did, wiped my phone and restored. Everything was working again. I held my breath though... 1/2 hour later, same problems with the rear-facing camera and flashlight came back.
    Just as a note, not sure if it helps, when I use third-party camera apps/photo editors, when I try to use the camera within those apps, it freezes and closes.
    I don't know what else to do. It seems the only fix is restoring my phone and having the camera and flashlight work for a few minutes only to go back to the same problems. The Genius Bar didn't help. I'm not trying to give up $200 something when this is something that happened clearly because of the iOs 7.0.3 update. It was working perfectly fine before that.
    Any help is appreciated! Thanks!

    WORKAROUND FOUND ! Download and install "Awesome Camera" app and take a picture with that app. After 1-2 seconds of standby, it will work. Then you can go back to default Camera app which would work again.Please let me know

  • Mac mail not working after ios 10.9.5 update

    After updating to OS X 10.9.5, both of my email accounts are only sporadically sending email through Mac Mail.  About 50% of my outgoing mail is rejected by my mail server Comcast.  My email works on my iphone.  My families' emails using Comcast work.  Seems the latest ios is the culprit.  How to fix?

    I have the same problem as you, I reported it here:
    Re: Mail app drives me crazy, does not sync since last update 10.9.5
    But the only answer I got is the same link to Troubleshooting.
    Thank you Eric for your answer but this does not solve the issue.
    You have to understand that EVERYTHING is IN ORDER!!! Yes, the emails sometimes leave the outbox, suddently, after beeing blocked for a long time.
    I also lost a lot of emails like that, they went to Outbox, never left, and were erased.
    Apple HAS TO DO SOMETHING and stop saying that it is our connection or settings that wrong. If it can work, it means all is in order. I really believe this comes from the last update. Please give us a solution, make it work!

  • Earbuds with Mic and Skip Functions not working after IOS 6.0.1 update?

    I have earbuds with a mic and skip buttons functions and noticed  that mic and the skip music functions stop working after updating to  IOS 6.0.1. Now when I talk on the phone the mic on iPhone itself is working and not the mic on my earbuds. Also when playing music he skip functions has stop working. Has anyone noticed these problems?

    Phone restart > if that doesn't work then do a reset of the settings. Full restore would be the last option.

  • Headphone remote not working after iOS 8.1.2 update on iPhone 5

    Following iOS 8.1.2 update my iPhone 5 no longer responds to the inline remote on my headphones.  Remote still works fine with my laptop so the problem is specific to the updated iPhone.  I am using SkullCandy Earbuds.  Any ideas?  Thanks!

    Hello Nathan,
    After reviewing your post, I have located an article that can help with your iPhone's camera. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
    You see a closed lens or black screen
    If you see a closed lens or black screen when you open the Camera app, try these steps:
    Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
    Force the app to close, then open the Camera app again.
    Restart your device, then open the Camera app again.
    If your device has a front and rear camera, try both cameras by tapping  (camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Mac mail not working after OS 10.9.5 update

    I have the same problem as other users.
    Since last update of the OS to 10.9.5, the MAIL app does not send email.
    It just does a few times a day, on and off.
    I tried to take all accounts offline and then take all accounts online again, so many times, does not work.
    I tried to reboot; does not work.
    I tried deleting my accounts and creating them again, does not work.
    I started to like that app, makes me sad to see how bad it got this week.
    Does anyone know what is going on??
    MacBook Air, OS X Mavericks (10.9.5)
    HELP!
    Re: Mail app drives me crazy, does not sync since last update 10.9.5

    On and Off, that's the reason I am 100% convinced it is a software update issue.
    It seems that Mail does not connect to servers as it used to.
    Sometimes it would work great for a while, and turn back down again for no reason.
    Apple will not read those comments as it is a place for mac users only. The only thing we can do is send 1 email per day, that's what i am doing, to "Provide Mail Feedback" in Mail on the bar to complain so they hear about the problem and try to solve it.
    Any mac user of the community could help, apart from saying just do not use this app anymore?

  • Mac mail not working after Mavericks 10.9.4 update

    Help! Mac Mail was working fine, on all 3 of my different email accounts, until I did the Mavericks 10.9.4 update yesterday. Now I cannot receive or send mail and it shows all accounts are offline. Connection doctor says it cannot connect to server. I am able to get online fine and I check with my provider Verizon and all is working perfectly with them......it must be something to do with the update that screwed something up. Any help or suggestions would be AWESOME!

    Troubleshooting sending and receiving email messages
    Troubleshooting sending email messages

  • Internet and data not working after iOS 7 upgrade

    Help! Still no internet after the ios7 upgrade. Apple has told me many things. Have restored network settings, done a hard refresh, back up and restored. Try the sim in another phone (internet worked). Take to an apple store (3.5hrs away thanks but no thanks). Can Anyone help?

    Have you tried restoring as a new device (not from a backup)?

  • HT4623 iPhone 4 not working after iOS 6.0.1 update

    I have just updated my phone to iOS 6.0.1, however after the phone updated, it no longer switches on and I just have a grey screen. When I try and plug the phone into iTunes, it does not recognise anything. Is this likely to be a problem due to the updating iOS6.0.1 or has something else liekly to have broken on the phone and it's just pure coincidence that it happened when I did the update?

    I would try a restore in itunes then set up as new iphone (dont use restore from back up) pain I know but it can do the trick.
    Still no luck Apple Store get them to sort it or New Phone Please!

  • Mail not opening after iOS 6.0.1 update

    Since updating to ios 6.0.1, my email will not open. It closes itself out as soon as I click on it. Same for email, calendar, and contact settings. Click on it and it doesn't open. I've restored and reset. Nothing is working. A lot of other things are glitching, but this is the worst.

    I see you said you restored, from backup or new? if from backup, then restore as new!

  • Itouch4 front camera not working after ios 5.0.1 update

    Please help

    I have the same problem and I've tried everything!!! There are sooo many people with this same problem but Apple can't help anyone that isn't under warranty anymore!!! This is a big problem for many people that Apple should recognize and offer replacements or solutions for. It's only after the update that my camera stopped working (and this is also true for many other ipod touch users). This issue is obviously caused by Apple either making faulty hardware, software, or both. I really hope that they will resolve this issue soon because it is not fair for those who are no longer covered by the warranty.

  • Exchange email will not work after IOS 5.1.1 update

    My company exchange email was working perfectly, but suddenly stop , i don’t know is  due of the iPhone upgrade or as well my company upgrade to exchange to 2010
    When i enter my account it’s verifying my credentiality, but can’t receive or send emails, always failure to connect to the server
    While outlook is working perfectly in my home network same network my iPhone is connected.

    I am The IT of my company
    teh exhcnage server is workign operfectly , outlook is conecting outside, everything is conecting, blackberry other android phones.
    only Iphone with the latest update
    i did even a Alt+shift restore still unabel to connect
    it verify the account successully , but cant get emails

  • IMessage not working after iOS 5.1 upgrade! Feedback pls

    iMessage not working after iOS 5.1 upgrade, anybody experiencing this as well? Feedback please......

    You shouldn't have to hard restart and it shouldn't have anything to do with your router.  If anyone else runs into this problem try resetting the network settings on your phone.  All the steps to do this can be found here http://tekshot5.com/ios-5-1-imessage-fix/
    Edit: Some of us don't have the option of resetting our DNS servers.  I run my own for example for caching purposes.

  • TS2621 why my outgoing mail server not working after ios 6 upgraded

    why my outgoing mail server not working after ios 6 upgraded

    Ask your carrier to send you the settings over wifi and then install them that way.
    I'm on giffgaff and I used the giffgaff app from the store to sort this out.
    Overall though I must say Apple has let itself down on this as why isn't something written in the ios script that keeps the original settings??
    Very Poor indeed and I held off using Apple products for years for this very reason!!

  • Apple Mail not working after internet outage.

    10.9.5 Mail not working after internet outage.  Connection doctor shows everything green.  Other apps connecting to internet fine.   Mailboxes show online.  I can login and get mail via web iCloud.com.  But Mail app will not send or receive.  Tried rebooting Mac, and restarting Mail.  Tried Rebuild.  Second day with this problem.

    Troubleshooting Apple Mail
    Troubleshooting sending and receiving email messages
    Troubleshooting sending email messages

Maybe you are looking for

  • Find multiple tags in PE 4.0

    I am using Photoshop Elements 4.0 in Windows XP pro to organize a large collection of photos. It's working great, with one exception. I have tagged all 3000+ photos by location, event, people present and a couple of other classes of tags. I am trying

  • Replace systemd with busybox + minirc

    For the minimalists out there, who want to know what is going on on their computer, who use a simple setup that doesn't depend on the fancy features of systemd and who want to get rid of it without going back to sysvinit, there is hope: BUSYBOX!! Bus

  • IPhone 5 question

    Please help - I'm caught in a vicious cycle.  My iPhone is disabled and tells me to connect to iTunes.  When I do that, iTunes says I need to allow this from the phone  Yet all the phone will do is let me dial 911.

  • Flash Builder 4 - Create reports ?

    Hello, I currently am developing in Flash Builder 4 and connecting to SQL 2005 thru web services. Is there an Adobe application i can use to create reports that i can call from my application? thanks.

  • How do i retrive menory for my ipod ?

    HOW DO I RETRIVE MENORY FOR MY IPOD