FaceTime not recognizing wi-fi but all the rest of the apps are connected. Please help

My FaceTime in my new itouch4 is not recognizing or is not connecting to wi-fi when I try to log inn but all the others applications in the same device are connected. I tried the same account in different device, ipad2 and it connects without problem. What could be wrong?

Does the iOS device connect to other networks successfully?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:                 
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
For the future, saying " i've tried everything" provides us with zero information as to what you did try.

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