Factory unlock from AT&T

I got the unlock approval from AT&T for my 5, went through the completion process several times (backup and restore) but it still does not appear to be unlocked. My new SIM is still unsupported, and I never got the "congratulations your iphone is unlocked..." message. Any suggestions?
Thanks

Brian Bearden wrote:
I got the unlock approval from AT&T for my 5, went through the completion process several times (backup and restore) but it still does not appear to be unlocked. My new SIM is still unsupported, and I never got the "congratulations your iphone is unlocked..." message. Any suggestions?
Thanks
You need to back up, the "Restore iPhone", not "Restore Backup".

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