"Failed to download, Check your internet connection and try again!" My internet connection is working very well so that can't be the problem.

My internet connection is working well so it can't be the problem.

Hi Jane,
First, regarding the virus issue, although I cannot promote any specific 3rd party software, there are plenty of FREE and very good anti-virus apps out there. You can Google 'free antivirus" and a good list will come up. You may want to look at a few reviews before you try. I don't know if you use Mac or Windows so you may have to do a little research on which is best for your computer platform. You can run the software and it will help clean off your system if there's a virus.
Second, regarding your Elements sync to Revel, you may need to disable and then re-enable the Revel sync agent from within Elements, which you find in Preferences. In addition you may try signing out and then back into Revel via Elements.
Let me know how that goes. If the disable/re-enable doesn't help, I'll get an Elements team member to see if they can help.
Best of luck on the virus software!
Glenyse

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