Failed to Save Document--Crystal Reports

Hello,
Is there a fix to a "Failed to Save" error that is currently happening to me?
After reviewing other threads, I believe the error happened when I went from a wired connection to a wireless connection when I removed my computer from my docking station.
Is there any fixes to this issue?
Crystal Reports--Version 14.1.1.1036
Thank you,
Kyle

I'd like you ot update to the latest Service Pack for CR 2013:
Downloads for SAP Crystal Reports and others
If that does not help, you may have to see what Process Monitor reports when you try to save the rpt.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Similar Messages

" FAILED TO SAVE DOCUMENT" " NOT SUPPORTED"

I have a Crystal Report that I have worked on for serveral hours and that I have saved throughout the day; however, when I try to save it now, I get the following error:
" FAILED TO SAVE DOCUMENT" I hit OK and then the following appears.
" NOT SUPPORTED"
I am not able to save it anywhere or rename it.
Has this happened to anyone else?

Hello,
Typically when you get permission issue it's due to file system permissions, registry permissions or even WEB access. Open up Crystal Designer and check off the option for updates. Firewalls and anti-virus software can cause access issues also. This is not a CR issue but some permission problem and there can be many sources causing Cr to fail like this. Depending on the OS it can also be read/write permissions on the folder you are trying to save to.
Make sure you are a local PC administrator and have full rights to install software. If you have an IT department check with them to verify they have not pushed out Profile updates to modify your permissions, you may be an Administrator but IT may have altered the default permissions.
There are also install issues affected by DEP, Firewall and Anti-virus software, thus the warning about disabling all applications when installing. Quite often also doing a Repair install from Add/Remove programs will resolve issues, in your case Disconnect from the network by disabling your network card and then stop the firewall and and Anti-V then do a repair install.
Now test your report by saving it locally, do not save it to a network share and see if that works. If it does then start up your firewall and anti-V and then re-connect to your network and test again. If it now fails look at configuring those security suits to allow CR full access to the network, system resources and WEB.
Removed registry to clean up formatting:
Other tools are ProcessMonitor, add crw32.exe to the filter and then when you try to save the report watch the logs to see what Access Denied notes are logged. This should tell what you need to add to your system to get full access.
There are 1000's of users who do not have this problem and only a few who do so it's not likely a CR issue.
Thank you again
Don
Edited by: Don Williams on May 13, 2010 8:29 AM

Failed to Save Document. and Not Supported. Error Message

Post Author: dscoiho
CA Forum: General
I am using Crystal 10 and SQL Server. I have ran into instances when I try to save a report with data or save as I get Failed to Save Document. and Not Supported. error messages. Does anyone have a clue on why this would be happening and is there a work around.

Post Author: rhartness
CA Forum: General
Has anyone found the answer to this problem? I am experiencing the exact same issue today. This is quite frustrating! If anyone has a clue on how to fix this or how to prevent it from happening again please post a reply.
I'd hate to lose all of my work over the past hour (I couldn't imagine of loosing a days worth of work like the original poster stated) but if there is no fix, I understand. However, is there something that I could have done to cause this? If so, I want to avoid doing it in the future.
Thanks guys.

Error while trying to save a crystal report via the Add-ins

Hi All,
I'm getting an error while trying to save the crystal report after I have opened it from the SAP.
When I'm trying to save the report via the Add-ins I'm getting the next error :
Unknown error accured failed to get the internal key of the current user.
Thanks for your help,
Eyal

Hi Eyal,
Even though you posted your 1st message couple of month ago, I would still say welcome you to post on the forum.
What is your B1 version and PL?
Thanks,
Gordon

Database Logon Failed which created by Crystal Report 2008

this time i meet the famous error again which is database logon failed.
i created a crystal report 2008 starting from blank report, then connect with odbc
i use 2008 method
objRpt.SetDatabaseLogon(db_username, db_password, odbc_name, database_name);
2008 method will get database logon failed even set database location and verify database again
then i use 8.5 method and try again for 2008 report. it said field name is unknown for one of formula
then i drag field again for formula and set database location and verify database again
it said the same error.
then i uninstall 8.5 crytal report software in window 7 deployment machine, and do above again, it said the same error
//'Create a new Stored Procedure Table to replace the reports current table.
        CrystalDecisions.ReportAppServer.DataDefModel.Procedure boTable = new CrystalDecisions.ReportAppServer.DataDefModel.Procedure();
        //'boMainPropertyBag: These hold the attributes of the tables ConnectionInfo object
        PropertyBag boMainPropertyBag = new PropertyBag();
        //'boInnerPropertyBag: These hold the attributes for the QE_LogonProperties
        //'In the main property bag (boMainPropertyBag)
        PropertyBag boInnerPropertyBag = new PropertyBag();
        //'Set the attributes for the boInnerPropertyBag
        boInnerPropertyBag.Add("Connect Timeout", "15");
        //boInnerPropertyBag.Add("Data Source", "MyDataSource");
        boInnerPropertyBag.Add("Data Source", "10.1.1.191");
        boInnerPropertyBag.Add("DataTypeCompatibility", "0");
        boInnerPropertyBag.Add("General Timeout", "0");
        //boInnerPropertyBag.Add("Initial Catalog", "MyCatalog");
        boInnerPropertyBag.Add("Initial Catalog", database_name);
        boInnerPropertyBag.Add("Integrated Security", "False");
        boInnerPropertyBag.Add("Locale Identifier", "1033");
        boInnerPropertyBag.Add("MARS Connection", "0");
        //boInnerPropertyBag.Add("OLE DB Services", "-5");
        //boInnerPropertyBag.Add("ODBC", "-5");
        boInnerPropertyBag.Add("ODBC", "Cheque");
        boInnerPropertyBag.Add("Provider", "SQLNCLI");
        boInnerPropertyBag.Add("Tag with column collation when possible", "0");
        boInnerPropertyBag.Add("Trust Server Certificate", "0");
        boInnerPropertyBag.Add("Use Encryption for Data", "0");
        //'Set the attributes for the boMainPropertyBag
        boMainPropertyBag.Add("Database DLL", "crdb_ado.dll");
        //boMainPropertyBag.Add("Database DLL", "p2sodbc.dll");
        //boMainPropertyBag.Add("QE_DatabaseName", "VEPILOT");
        boMainPropertyBag.Add("QE_DatabaseName", database_name);
        //boMainPropertyBag.Add("QE_DatabaseType", "OLE DB (ADO)");
        boMainPropertyBag.Add("QE_DatabaseType", "ODBC");
        //'Add the QE_LogonProperties we set in the boInnerPropertyBag Object
        boMainPropertyBag.Add("QE_LogonProperties", boInnerPropertyBag);
        boMainPropertyBag.Add("QE_ServerDescription", "MyServer");
        boMainPropertyBag.Add("QE_SQLDB", "True");
        boMainPropertyBag.Add("SSO Enabled", "False");
        //'Create a new ConnectionInfo object
        CrystalDecisions.ReportAppServer.DataDefModel.ConnectionInfo boConnectionInfo = new CrystalDecisions.ReportAppServer.DataDefModel.ConnectionInfo();
        //'Pass the database properties to a connection info object
        boConnectionInfo.Attributes = boMainPropertyBag;
        //'Set the connection kind
        boConnectionInfo.Kind = CrConnectionInfoKindEnum.crConnectionInfoKindCRQE;
        //'*EDIT* Set the User Name and Password if required.
        boConnectionInfo.UserName = db_username;
        boConnectionInfo.Password = db_password;
        //'Pass the connection information to the table
        boTable.ConnectionInfo = boConnectionInfo;
CrystalDecisions.ReportAppServer.DataDefModel.Tables boTables = objRpt.ReportClientDocument.DatabaseController.Database.Tables;
            CrystalDecisions.CrystalReports.Engine.Tables tables = objRpt.Database.Tables;
            foreach (CrystalDecisions.CrystalReports.Engine.Table table in tables)
                if (!string.IsNullOrEmpty(table.Name))
                    //boTable.Name = table.Name;
                    //boTable.QualifiedName = database_name + ".dbo." + table.Name;
                    //boTable.Alias = table.Name;
                    boTable.Name = "sp_ChequeIssueDetRpt";
                    boTable.QualifiedName = database_name + ".dbo.sp_ChequeIssueDetRpt";
                    boTable.Alias = "sp_ChequeIssueDetRpt";
                    objRpt.ReportClientDocument.DatabaseController.SetTableLocation(boTables[0], boTable);
            objRpt.VerifyDatabase();
http://sourceforge.net/projects/aspchequesprint/files/ChequeIssueDet.rpt/download

No subreport, only a stored procedure with final two lines are
print @m_sql
exec (@m_sql)
After use generated code in the link above
Error at boReportDocument.VerifyDatabase();
Inner Exception : no error
Message "Logon failed"
ErrorID : CrystalDecisions.CrystalReports.Engine.EngineExceptionErrorID.LogOnFailed
HelpLink : null
stacktrace : CrystalDecisions.CrystalReports.Engine.ReportDocument.VerifyDatabase()\r\n   at viewReport.Page_Load(Object sender, EventArgs e) 於 d:
Data
My Documents
Visual Studio 2008
WebSites
Cheques
viewReport.aspx.cs: row 1302\r\n   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)\r\n   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)\r\n   at System.Web.UI.Control.OnLoad(EventArgs e)\r\n   at System.Web.UI.Control.LoadRecursive()\r\n   於 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
TargetSite : {Void VerifyDatabase()}
string reportPath = report_path + "ChequeIssueDet.rpt";
            boReportDocument = new ReportDocument();
            //**EDIT** Change the path and report name to the report you want to change.
            boReportDocument.Load(reportPath, OpenReportMethod.OpenReportByTempCopy);
            //Create a new Stored Procedure Table to replace the reports current table.
            CrystalDecisions.ReportAppServer.DataDefModel.Procedure boTable =
            new CrystalDecisions.ReportAppServer.DataDefModel.Procedure();
            //boMainPropertyBag: These hold the attributes of the tables ConnectionInfo object
            PropertyBag boMainPropertyBag = new PropertyBag();
            //boInnerPropertyBag: These hold the attributes for the QE_LogonProperties
            //In the main property bag (boMainPropertyBag)
            PropertyBag boInnerPropertyBag = new PropertyBag();
            //Set the attributes for the boInnerPropertyBag
            boInnerPropertyBag.Add("Database", database_name);
            boInnerPropertyBag.Add("DSN", "Cheque");
            boInnerPropertyBag.Add("UseDSNProperties", "False");
            //Set the attributes for the boMainPropertyBag
            boMainPropertyBag.Add("Database DLL", "crdb_odbc.dll");
            boMainPropertyBag.Add("QE_DatabaseName", database_name);
            boMainPropertyBag.Add("QE_DatabaseType", "ODBC (RDO)");
            //Add the QE_LogonProperties we set in the boInnerPropertyBag Object
            boMainPropertyBag.Add("QE_LogonProperties", boInnerPropertyBag);
            boMainPropertyBag.Add("QE_ServerDescription", "Cheque");
            boMainPropertyBag.Add("QE_SQLDB", "True");
            boMainPropertyBag.Add("SSO Enabled", "False");
            //Create a new ConnectionInfo object
            CrystalDecisions.ReportAppServer.DataDefModel.ConnectionInfo boConnectionInfo =
            new CrystalDecisions.ReportAppServer.DataDefModel.ConnectionInfo();
            //Pass the database properties to a connection info object
            boConnectionInfo.Attributes = boMainPropertyBag;
            //Set the connection kind
            boConnectionInfo.Kind = CrConnectionInfoKindEnum.crConnectionInfoKindCRQE;
            //**EDIT** Set the User Name and Password if required.
            boConnectionInfo.UserName = db_username;
            boConnectionInfo.Password = db_password;
            //Pass the connection information to the table
            boTable.ConnectionInfo = boConnectionInfo;
            //Get the Database Tables Collection for your report
            CrystalDecisions.ReportAppServer.DataDefModel.Tables boTables;
            boTables = boReportDocument.ReportClientDocument.DatabaseController.Database.Tables;
            //For each table in the report:
            // - Set the Table Name properties.
            // - Set the table location in the report to use the new modified table
            boTable.Name = "sp_ChequeIssueDetRpt;1";
            boTable.QualifiedName = database_name+".dbo.sp_ChequeIssueDetRpt;1";
            boTable.Alias = "sp_ChequeIssueDetRpt;1";
            boReportDocument.ReportClientDocument.DatabaseController.SetTableLocation(boTables[0], boTable);
            //Verify the database after adding substituting the new table.
            //To ensure that the table updates properly when adding Command tables or Stored Procedures.
            boReportDocument.VerifyDatabase();
            //**EDIT** Set the value for the Stored Procedure parameters.
            string m_curUser = "";
            int spid = Convert.ToInt32(Request.Cookies["login_cookie"]["spid"]);
            queryString = "select * from v_All_Session where SPID=" + spid.ToString();
            //string _connectionString = ConfigurationManager.ConnectionStrings["ChequeConnectionString"].ConnectionString;
            using (SqlConnection connection = new SqlConnection(_connectionString))
                SqlCommand command = connection.CreateCommand();
                command.CommandText = queryString;
                connection.Open();
                using (SqlDataReader datareader = command.ExecuteReader())
                    if (datareader.HasRows == true)
                        while (datareader.Read())
                            if (datareader["UserID"] != System.DBNull.Value)
                                m_curUser = datareader["UserID"].ToString();
                    datareader.Close();
                connection.Close();
            boReportDocument.SetParameterValue("@UserID", m_curUser);
            if (string.IsNullOrEmpty(Session["fm_CoCode"].ToString()))
                boReportDocument.SetParameterValue("@fm_CoCode", Session["fm_CoCode"].ToString());
            if (string.IsNullOrEmpty(Session["to_CoCode"].ToString()))
                boReportDocument.SetParameterValue("@to_CoCode", Session["to_CoCode"].ToString());
            if (string.IsNullOrEmpty(Session["fm_BankACNo"].ToString()))
                boReportDocument.SetParameterValue("@fm_BankACNo", Session["fm_BankACNo"].ToString());
            if (string.IsNullOrEmpty(Session["to_BankACNo"].ToString()))
                boReportDocument.SetParameterValue("@to_BankACNo", Session["to_BankACNo"].ToString());
            if (string.IsNullOrEmpty(Session["fm_BatchNo"].ToString()))
                boReportDocument.SetParameterValue("@fm_BatchNo", Session["fm_BatchNo"].ToString());
            if (string.IsNullOrEmpty(Session["to_BatchNo"].ToString()))
                boReportDocument.SetParameterValue("@to_BatchNo", Session["to_BatchNo"].ToString());
Edited by: Mathew_666 on Jul 19, 2011 4:27 AM
Edited by: Mathew_666 on Jul 19, 2011 4:28 AM

Unable to save the Crystal Report with Dynamic paramters in Enterprise

Hello,
We are not able to save our Crystal Report with dynamic parameters in Enterprise, Error message as follows :
"Failed to read data from report file C:\DOCUME1\...\crw{...}.rpt. Reason : Failed to read parameter object"
CR Developer Version 12.0.0.683
help us in this regard..
thanks,
Narasimha Murty

Hello,
The error message occurs because the user or group who created the LOV does not have the appropriate rights in Business View Manager.
Try this hope its helps
To resolve this issue follow the steps,
1.Log on to Business View Manager as administrator.
2.Click View > Repository Explorer.
3.Right-click Dynamic Cascading Prompts. Click Edit Rights.
4.Click the appropriate user or group receiving the error.
5.Click the Granted option for the right to View, Edit & Set Security rights.
6.Click OK. Close Business View Manager.
The user or group is now able to save a report with dynamic parameters to Enterprise.
Regards,
Vinay

Failed to save document.

Post Author: Nicholas
CA Forum: General
I've been working on this report for several hours. Changing formulas, updating the stored procedure, verifying the database... now all the sudden when I try to Save or Save As, I'm getting an error message: "Failed to save document." and that's all it says.
I've closed all preview windows, tried it with and without "Save data with report.", and nothing seems to remedy the problem.
I'll be losing 20 minutes worth of changes if I can't figure this out. Not ideal, but it could be worse. This post is more or less to figure out why this would happen so I can avoid it in the future.
Thanks,
Nicholas

Post Author: Nicholas
CA Forum: General
I've been working on this report for several hours. Changing formulas, updating the stored procedure, verifying the database... now all the sudden when I try to Save or Save As, I'm getting an error message: "Failed to save document." and that's all it says.
I've closed all preview windows, tried it with and without "Save data with report.", and nothing seems to remedy the problem.
I'll be losing 20 minutes worth of changes if I can't figure this out. Not ideal, but it could be worse. This post is more or less to figure out why this would happen so I can avoid it in the future.
Thanks,
Nicholas

Crystal Report: Save a Crystal Report to BW, no Roles found

Integrating BusinessObjects Enterprise and BW:
- Some configuration works have been done
- Crystal Report can connect to BW
when [Save a Crystal Report to BW], then Connect to BW,
Dialog "Save a Crystal Report to BW" show up, but in Roles Description : "No Entry Found"
somebody any ideas, thanks!

Hi,
please check the following thread:
[No roles in Crystal Reports available;
Regards,
Stratos

Failed to Install the Crystal Reports 2008

Post Author: cechow
CA Forum: Crystal Reports
Hi,
I am facing some error message when installing the Crystal Reports 2008 that I have purchased. I am currently working on a Windows XP Pro SP2, 1 GB RAM, 60 GD Free Space to install the Crystal Reports but failed. The error stated on the Crystal Reports installation screen is "Crystal Reports 2008 Setup has Failed".
Thanks.
Adrian

Post Author: cechow
CA Forum: Crystal Reports
Basic Template
Product: Crystal Report 2008
Version:
Patches Applied: I'm not sure what patches need to be installed
Operating System(s): Windows XP Professional SP2
Database(s): SQL Server 2000 sp3a
Error Messages: Failed to INstall the Crystal Reports 2008.Steps to Reproduce: When I entered the CR disc in the CD ROM, there was no auto-run, then i decided to browse into the CD and execute the Setup.exe which then prompt the error above. Please advise.Is there some Pre-requisites that I need to install, any JRE or some other application?

Password is lost when I save the Crystal Report

We use Crystal Reports v. 11.5.3.417, and our users access the crystal Reports using InfoView (Web Portal)
We store the username and password inside the different Repor so the end-users of these reports don't have to know our database passwords in order to run the reports. (Oracle DB)
We have 2 problems with our Crystal Reports
1) Every time I change and the Save a report, the Password is lost, and I have to remember to go into the "Manage Object" and Process->Database and enter it again. It's really annoying to have to remember this every time we change a report.. Is there an option somewhere to avoid this?
2) The password and username are occationly failing. When the users (accessing Crystal Reports through the Web Portal / Infoview) get an error message "Incorrect logon parameters..." The funny thing (actually not that funny) is that if I try to open the report like 10-15 times, just by clicking on the Crystal Report in the Infoview, it usually starts to work again. Some times after 5 clickes, and other times after 10-15 clicks. Its just not logical. Also when it starts working in my web-browser, it also start to work on our users browser as well.
Every week I have to tell a couple of users to try like 10-15 times, but its not that funny to say this to a user.

Hi Roy Ingar Hansen,
If you think not to provide the password for your End user then we can do that go into the "Manage Object" and Process->Database enter the password and Enable the option in :
When viewing report:
Use same database logon as when report is run.
For the first time you need to enter the logon credentials and enable the option and click on update.
It wont prompt for the password and it will not show password to your user's.
If you have problems with Original database logon , then try with Custom database logon and update the option.
Try with this...
Regards,
Naveen.

How to Save/Transport Crystal Reports 2013 reports in ECC (not BW)

Hi,
we are using Crystal Report 2013 and have reports which are based on ALV´s and SAP Tables directly.
I want to know if it´s possible to save the reports directly in the ECC system, with transport connection etc. and maybe the possibility to translate the reports later in another language.
I know the way when we have reports based on a BW system, there it is really easy and integrated.
But in this case we are on a normal ECC System, not a BW Enviroment.
At the moment we have the report rpt files locally.
Has someone already done this and or knows a tutorial what steps are to do? (connection, package, roles)
Kindly regards
Max

Hi Max,
Please have a look at this document from Tammy Powlas.
-Abhilash

Report fails to generate on Crystal Reports Server

Post Author: cmilkosk
CA Forum: General
Hello all!
I have a case open with BO on generating a report from a Crystal Reports Server (CRS). The report works fine when running in Crystal Reports on my PC, but after I send it to the Crystal Reports Server, it fails with a message like:"Failed to open the connection.
C:\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Data\procSched\metrixdb.reportjobserver\~tmp9bc512965895e0.rpt"This error appears to be telling you that it is trying to connect to
the CRS's reportjobserver process and having a problem, but the service is up according to the Central Config Manager. I tried starting and stopping it, but it didn't make a difference. This happens for different reports sent to the server. One common thing that I've noticed is that the reports that connect to the CRS's local SQL Server 2005 database are the ones that are failing. So, my CRS resides on the same host as the SQL Server 2005 database (which also houses the CRS SQL DB). Interestingly, reports scheduled that connect to a remote SQL Server 2000 database work fine. It could be the simplest report that I am running off of the CRS/SQL Server 2005 host, and it still fails every time. Tech support so far hasn't been much of a help. They suggested that I upgrade my Crystal Reports software on my PC to R2, but that didn't fix the problem.Has anyone had any trouble like this before? If so, have you found out what the cause was?I'm beginning to wonder if it is related to SQL Server 2005 or potentially just that it is connecting to a local database.Note - my CRS's software version appears to be 11.5.3.438. I'm not sure if I am running CRS R1 or R2 (how can you tell?).Anyone have any ideas?Thanks,Chris

Post Author: cmilkosk
CA Forum: General
Anyone have any ideas? Tech Support doesn't seem to be helping much. Chris

Cant save a Crystal Report on SAP BW

Hello,
i created a report with Crystal Reports 2008 V1 and will save it on my sap bw system. I have installed the sap integration kit and when i press the SAVE Button in Crystal Reports 2008, i get the Returncode 471. Original message in german: "Fehler beim Speichern und/oder Veröffentlichen. Rückgabecode 471 wurde vom Server zurückgegeben". Anybody knows what to do?
greets

Hi Timma,
There might be some dll's missing on your machine while re-installing or uninstalling any of the products.
SO, it is suggested you to completely remove all the products on the machine and then try to go with fresh installation.
Thanks,
Naveen.

Logon failed. Details: mscorlib (Crystal report error during print &export)

Hi,
I'm encountering the problem that the crystal report is working fine in the staging server I developed.
However, after I transported to live server the report having problems when printing and exporting.
Below is the error message prompts to me.
Logon failed. Details: mscorlib : Could not find file 'C:\Inetpub\wwwroot\rptPrintSummaryConfineSpace.xml'. Error in File C:\WINDOWS\TEMP\rptPrintSummaryConfineSpace {2D72226E-816A-4D9B-BF93-C9077001F09C}.rpt: Unable to connect: incorrect log on parameters.
I hit this error when I click OK button on export or print option page.
My temp folder at windows is given full permission for IIS_WPG and ASPUSER.
Please help to resolve my problem thank you very much.

What version of Crystal Reports?
What CR Service Pack are you on?
What is the database?
How are you connecting to the databse (ODBC, OLE DB, etc.)?
- Ludek

Logon failed when connecting to Crystal Reports XI

Hello
Is there anyone who can help me on the above? Well here is the problem am facing for couple of days and am trying all the R&D but in vein.
Am trying to connect Crystal Reports XI but am getting logon error when making a connection to the database. The datasource used is OLE DB and throws an error "Logon failed.Details:IM006:[Microsoft][ODBC Driver Manager]Driver's SQLSetConnectAttr failed"
How do I resolved this?
Regards
Caiveru

Hey Cauvery,
Just check whether ther required database drivers are installed properly, where the SQL might be your database.
Try with other type of connection and check .
As some database's wont allow specific type of connections.
Thanks,
Naveen.

Failed to Save Document--Crystal Reports

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