Failure of hp 8600 plus to install on mavericks OS

I have tried to install my new HP 8600plus wireless printer somftware on my mavericks OS mac and it has failed to finalize installation 3 times, everytime when trying to communicate wirelessly with the printer.
any suggestions before I bring this back for a full refund!?
rt

Hello Robtocchio,
Thanks for the post. Check the below link for some great information on getting this installed in Mavericks. You may also plug in a USB cable direct to your MAC and run the ASU and then download and install the HP FF SW (second link).
Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03976994&tmp_task=solveCategory&cc=us&dlc=en&la...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-125213-2&cc=us&dlc=en&lc=en...=
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Ink system failure officejet pro 8600 Plus

Trying to install officejet pro 8600 and the control panel shows "ink system failure" and I can not get past that. Any suggestions

I had a gentleman give me an 8600 Plus printer due to the "INK SYSTEM FAILURE" as he didn't want to spend any money to fix same because he had seen so many other people complaining about the same failure. What do I have to lose so I started taking it apart and what do you know... THE SERVICE STATION WAS SO LOADED UP WITH INK, IT WAS UNABLE TO CYCLE FORE AND AFT. After much work trying to figure out how to get the SERVICDE STATION out without breaking it, I finally managed to free it. I then put the service station in a bucket of warm water and dish detergent and kept running till the water was fairly clean. Upon close inspection of the service station engaging gear,( BEIGE SPLINED GEAR), I feel that all the ink in the well was preventing proper operation of same. Long story short.. "THE PRINTER IS BACK TO FULL OPERATION AND ONLY COST ME A FEW HOURS OF DETERMINATION". Also I have to say I cleaned and lubed the carraige rail along with the ENCODER STRIP and it is working as advertised. Any questions, feel free to email me , [email protected]

Officejet Pro 8600 Plus printing issues with Mavericks 10.9

The printer stopped printing (the print queue said printer not connected), so I unplugged the printer (an HP suggestion) for 15 seconds, replugged and it printed the doc in the queue. Printed a few docs for about 5 minutes, then the same not connected message as before.
Repeated steps, repeated results. Tried 3 times and can't figure it out. At least I can print when necessary, but unplugging every time is annoying.
Any suggestions?

Hi,
Try unplugging your router for a moment, allow it 2-3 minutes to restart and reboot your printer, then check for any difference.
If the same persists, have it worked with the same router in the past? may you changed any network settings, replaced a router or may upgraded its firmware lately?
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet Pro 8600 plus Printer

I have just purchased the Officejet Pro 8600 plus Printer & installed it with no problems but it won't connect to the internet/web services? It is connected to my home network & will print etc. but when I try to activate the internet as directed, it searches for a while with 'Enabling Web Services (ePrint & Apps)' on the screen & then reads 'Web Services (ePrint & Apps) could not be enabled'.
When I tried to activate the web service during instalation, the page read that if it did not activate I would be directed to a page to download necessary drivers but this never happened & the only thing I could do was to select the 'Next' button which completed the installion without the internet/web service working.
Does anyone know of this issue & if so, can you please tell me how to connect my printer to the internet.
This question was solved.
View Solution.

That is great to hear Roses66. If you could mark my previous post with the 'Accept As Solution" it will help others in this community to find our conversation easier.
TwoPointOh
I work on behalf of HP
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OfficeJet Pro 8600 plus will not install , msg Call to DriverPackageInstall returns error 5

I get message "Call to Driver Package Install returned error 5 for package -c\Program Files\HP\HP OfficeJet Pro 8600\Drivers Store\Pipeline\hpup\03.inf-Call to Driver Package Install must be a member of th eadministrator group to install a driver package. Laptop is HP, Core 5, running Win 8.1
No security messages arose during very slow install.
Tried several times, tried to download installation package as suggested btroubleshooter but aborted 4 times (4 hours), other downloads had no problem. Tried changing startup as indicated also, did not correct the problem.

Hi Liam,
The installation CD that came with your 8600 will definitely not work with Windows 8.1 and is not same as the latest online download which you will need to install on Win8.1.
Are you running Win8.1 Pro 32 or 64 bit?
Also make sure you select the right model of your Officejet. There are 3 different models.
HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
HP Officejet Pro 8600 e-All-in-One Printer series - N911
HP Officejet Pro 8600 e-All-in-One Printer - N911a
HP Officejet Pro 8600 Premium e-All-in-One Printer series - N911
HP Officejet Pro 8600 Premium e-All-in-One - N911n
Try uninstalling printer from the control panel and reinstall using the Win8.1 download from the link above.
Thanks

HP Office Jet Pro 8600 Plus 910 n printer driver does not install on a windows server 2008R2 OS

I recently had a new server installed, a Proliant with a Windows Server 2008R2 operating system. I now just discovered that my All in One Office Jet Pro 8600 Plus A 910 will not install on the Windows Server 2008 R2, ïncompatible operating system. Does anybody have a workaround or solution?

Hello dawnp,
Welcome to the HP Forums.
I see that you are having an issue with installing the printer on to your Windows 7 computer.
I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it failed as well as any error codes you may see.
Write me back when you have time and I will be happy to help.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

How do I install an HP Officejet 8600 Plus on my Windows 8.1 computer?

I am trying to download the install software for the HP Officejet Pro 8600 Plus to my Windows 8.1 computer (Lenovo Yoga). When I click on the link to go to the page in downloads, I get a blank page that never populates. How do I get this information?

What is the full product name for your printer or the full product number?
I did not have any problem locating the driver software at the following URL.
http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe
You may need to use a different browser. If you were using Internet Explorer then try Google Chrome or Firefox.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Officejet Pro 8600 Plus scanner failure

I have an Officejet Pro 8600 Plus all-in-one. When I first got it, all of the features worked fine: print, scan, and copy. A few weeks ago, it started to not scan or copy, and printer was hit or miss. I have managed to resolve the printing issue, but it still wont scan or copy. I have tried uninstalling the printer both from the hp folder and control panel and then reinstalling the driver (I have the full feature one). I have tried the scan and print doctor, and it doesnt make it past the second step. The error message the printer displays is, "scanner failure: unable to scan, copy, or send a fax." I have also followed the steps to go into services, and both of the necessary dependencies are listed for the WIA, and the RPC and shell hardware are both started. Please help.

Hello ld2hx,
Welcome to the HP Forums.
I see that you are having an issue with scanning, copying and faxing.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please click on the following link for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Unable to install HP Officejet 8600 Pro Plus Driver on MacOS Maverick

Hi,
I have not been able to install HP printer driver on my Mac.
printer model: HP Officejet 8600 Pro plus
operating system: MacOS Maverick 10.9.3
I have tried all the advices found in the forum including deleting all the old HP files etc and still gets the following error message.
Regards

Hi HugeLau,
I would like to help you successfully install your printer software onto your Mac running mavericks. I can't say for sure what has caused this issue, but I am sure the steps below will help you to resolve the issue;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Remove Apple HP Update
From the computer desktop, double-click the Macintosh HD  icon.
Double-click the Library folder.
Double-click the Printers folder.
Right-click the HP folder, and then select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Double-click the PPDs  folder.
Double-click the Contents  folder.
Double-click the Resources  folder.
Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
Double-click Print & Scan.
In the Printers list, click your HP printer, and then click the Minus button to delete it.
Restart the computer and now you have a fresh start.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-Inkjet-SW-OSX-Mavericks_v12.34.37.dmg
When you add the printer, please ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if this resolves the issue. thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

How install HP officejet printer 8600 Plus without a cd drive?

How do I install my new hp Officeject Pro 8600 Plus printer on my Mac that does not have a cd drive? Can I get the software online?

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=4323648&lc=en&cc=us&dlc=en&lang=en&cc=us
Select your OS

How can I install the HP 8600 plus to my Mac 10.9.2 in order to scan???

HELP!!!
How can I install the HP 8600 plus to my Mac 10.9.2 in order to scan???

Hi,
Please try the following package:
http://ftp.hp.com/pub/softlib/software12/COL51752/oj-125213-2/HP-Inkjet-SW-OSX-Mavericks_v12.34.37.d...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Officejet Pro 8600 Plus suddenly has scan malfunctions

I have an HP Officejet Pro 8600 Plus which has worked fine up to one week ago. Now and for no apparent reason the scan function has decided to work intermittently. Whenever I use the HP software and use the scan option, the scanner starts up and does its pre-check, starts to scan and then either stops halfway or scans the document/picture but then saves a blank file or PDF afterwards.
I have done a semi-full reset on the printer and set it up again. No change. I have completely deinstalled all HP software, rebooted, reinstalled - no change. I have stopped and started services - no change.
This is driving me crazy as I bought the printer less than six months ago and was up to now pleased with it. All other functionality is working correctly. I can copy documents in a few seconds, printing works fine.
Tried to do a firmware update - message received that it is not applicable. Updated HP Software to newest version. No change.
I am using Windows 8.1 64 bit.
I would like to try a full reset, but don't have this option only the semi-full reset, when I access the service menu. If I cannot resolve this, then I am afraid it will be the last HP printer I ever buy as this has really cheesed me off.
Please help!

I don't wish to be the proverbial bearer of ill tidings but....after spending entirely too many hours talking with several HP tech support "technicians" and on HP support chat sessions with other "technicians," I can tell you that, so far, no one at HP has a clue how to solve this problem. Several times tech support used a remote session on my workstation, but after lots of "trial and error" efforts succeded in restoring the scan function only by running the HP Print and Scan Doctor. I have found that the HP Print and Scan Doctor will always restore the scan-to-computer function - it's a nuisance, but so far nothing else will do the job.
When the 8620 quits scanning, sometimes immediately after successfully scanning multiple documents, I find that my router "sees" the HP 8620 and I can successfully ping its IP address. I can even print(!) but the 8620 seems to be oblivious to its network connection for scanning.
Tech support has offered the usual "solutions" like: turn off the 8620 and turn it on again, update thr firmware, reinstall the driver, use an Ethernet or USB connection (which defeats the purpose of Wi-Fi), and even doing what I took to be a "hard" reboot (unplug the 8620 while power is on, wait 60 seconds, hold down the power button for 30 seconds, plug the AIO in while holding the power button). So far no one has suggested re-installing Windows.
Tech support even insisted that the cause of the 8620 failing to maintain its connection to the network was my having the 8620 draw its power through a multiple outlet power strip. Willing to try just about anything short of examining chicken entrails, I now have the same failure to scan with power coming directly from a 20 amp circuit outlet.
There was a time when a short call to HP tech support fixed the rare problems with HP products.

Officejet Pro 8600 Plus

Hello.
I have the Officejet Pro 8600 Plus running on Windows 7. The printer is connected to computer by network and it is linked to the computer.
All was well with the printer untill I removed Norton and installed McAfee two days ago. Now it will not work, even with McAfee turned off.
I tried to uninstall and re install the printers programmes and driver, but it will not re install the programme or driver.
I have uninstalled all HP prog's.
Stopped all start up prog's except the Microsoft ones.
Turned off McAfee
Gone to HP and re installed the software and drivers.
These downloaded fine (took a few minutes and 123.00 MB copied) and installed.
Accepted HP licence terms and ran printer installation programme.
Got instalation complete message.
But it is not installing! Where is it downloading the programme and driver to?
Downloaded the HP Print and Scan Doctor. This finds printer and says programmes not installed. it then downloads them, but it never works. Even with McAfee firewall and scanning all turned off. If I then run it again, I get the same mesasage the programmes not installed, though it just seemed to do it....
If I go to devices / printers there is no Officejet Pro icon like there was. If I try install new printer there, I does not find the correct drivers for this HP model.
If I go to Start, all Programmes, HP and click on these icons I get message "Shortcut moved or changed"
I am at whits end with this now. Absolutly hate the McAfee.
Please help. Nick
PS.
I have got the printer partly working by using the windows available driver HP Officejet Pro K8600 Series, but this is not the correct driver. It will not scan and has very limited printing functionality.
Windows also shows a FAX - HP Officejet Pro 8600 driver, but this did not work when I tried it. Is this the proper driver for this printer??
When I try to get windows to download new drivers it goes looking but says it is unavailable and to try again later. :-(

Hey there @Nick-S!
Thank you for posting on the HP Forums!
I can see that you are experiencing some software issues with the Officejet Pro 8600 after re-installing McAfee. I would be happy to provide some suggestions that may help resolve the issue!
I suggest restoring the network defaults in the printer, power cycling the router and reconfiguring the printer on the wireless network. To restore the network defaults press the Wi-Fi icon on the printer and go into settings. Under settings should be an option to restore the network defaults. Once the network defaults in the printer have been restored power cycle the printer and power cycle the router for 20 seconds. When the printer turns back on press the Wi-Fi icon again, go back into settings and run the wireless setup wizard.
I understand you have re-installed the software but the printer is still not recognised. I recommend uninstalling the HP software one more time. After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Officejet 8600 Plus Software and Driver
Please post back and let me know how that goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

Just bought a new Officejet Pro 8600 Plus.
The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8). No 8.5x11 option, which is what I want to use most often. (this is from the dropdown options after clicking the "Scan..." button)
Is there something I'm missing? I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
I'm running Mac OS X 10.6.8. I have installed all software and firmware updates I could find. I have my printer's region set to Canada, and bought the machine from a Staples in Canada. Wondering why I can't use any North American size formats?

@Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
@Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it.
Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder. If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan. Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size.
This seems like the most basic function of a scanner! I'm really perplexed by this. I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software. I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
Any other ideas?

My HP Officejet Pro 8600 Plus all-in-one doesn't scan over my wife network anymore

I have a wi-fi network in my home which works fine for internet on my laptop, and I used to be able to both print and scan over this network just fine. I can still print using the network, but can no longer put stuff into the document feeder and go back to the laptop and use the scan function. The scan function actually no longer even appears on the icon I used to have for it, only the print function.
The scan function does not appear in my device manager (control panel), in either the image devices or the printer devices area.
I have tried to uninstall and reinstall this device several times in many different ways and even tried to obtain the updated driver from the internet. I was successful a few months ago in reinstalling the device and retrieving the ability to control the scanner from the laptop. Now I can only reinstall the printer function, periood.
How can I get back the scanner function on my laptop to use over my wi-fi network? Of course my warranty for service expired earlier this year.

Good day and welcome to the forums, @MSRantal
I read about how you can no longer scan over the network from your Officejet 8600 Plus, to your laptop, and I will do my best to help you out. I have some questions to get started.
I would like to know:
Which operating system you are running on your laptop?
Are you able to scan to another computer over the network?
Have you tried plugging in a USB to the laptop and scanning?
If yes, did a USB connected scan work?
Have you tried scanning after disabling your firewall and/or anti-virus?
When you install the printer, do you see any error messages (or does the install completed successfully)?
If you do not have your printer plugged in directly to a wall outlet, try that.
Hoping to hear from you!
Happy Tuesday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Failure of hp 8600 plus to install on mavericks OS

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