Failure when extracting data from R/3

We have many InfoPacjkages running business content extractors from R/3 into PSA  Occaisonally these extracts fail with the following message:
Non-updated Idocs found in Source System
Diagnosis
IDocs were found in the ALE inbox for Source System that are not updated.
Processing is overdue.
Error correction:
Attempt to process the IDocs manually. You can process the IDocs manually using the Wizard or by selecting the IDocs with incorrect status and processing them manually.
The failure appears to be caused by the extract job in R/3 not starting, no job BIREQU* in SM37.
When this situation occurs the BW job waits a lenth of time, in our case approximately 8 hours, before going red.
Does anyone else suffer this kind of issue and if so is there any way in reducing the time elapsed before BW errors?

Hi Terry,
you can reduce BW job waits a lenth of time at Infopackage level.
RSA1-> select you infopackage -> Schedule (menu) -> Timeout time -> Maximum wait time for this infopackage (here you can se 1 or 2 hrs).
Best Regards.

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