Family base set up wrong

I added family base to my new account but the system shows my sons line as being a parent line and I am not able to change that in the system, so basically family base is useless to me. Not sure how to get this changed as I have tried everything in the system for this. Any ideas? I have tried to select it and change him from parent to child several times but the box is checked and not changable.

Call and have them switch it. 800-922-0204

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Family Base set up

I ordered family base when buying my daughter a phone. The dashboard shows my daughter's line as the parent and doesn't let me change it. I don't think I can even get started using the service until I can tell it I am the parent, and she is the child. Can anyone tell me how to fix it?

I think I found a solution, at least it worked for me....
Remove Family Base from your account, then re-add it after you have selected your own phone as the one to add services to. I can only figure that since I added this service while purchasing a new phone, some bug in the software made the new phone the "account owner," even though it was not an account owner in any other regard.
Hope this helps....

Family Base, wrong time

I recently added the Family Base feature on my sons Windows phone because he kept going over the data limits. I've also put time restrictions, 9 p.m. - 6 a.m. on weekdays but have been receiving alerts which show he is texting after 10:30 p.m. That's highly doubtful because my son charges his phone in the kitchen and goes to bed around 9 p.m. Also, I am a night owl who goes to bed around 11-midnight so I KNOW he doesn't use his phone at that time. What's up with that? Could the times shown on the alert be incorrectly showing the morning hours instead of the nighttime hours? His phone clock is correct so I don't understand why this would happen.

This is happening in my Family Base as well. It shows that I called my son at 4:00am, when in fact my phone doesn't show a call was made, even by accident. There seems to be erroneous data in the Family Base. I would be careful how you monitor and/or control. I use it at a tool to open discussion with my kids, knowing that it may be incorrect. Maybe since your post is 3 months old and Verizon hasn't answered, they are aware of the problem but don't care to reply.

Problem in WV with Family Base, need help

We currently have 2 Android phones for my husband and me, and two iPhone 4 phones for my daughters. When I signed up for Family Base and created controls (no texting/internet after 10:00 p.m. etc) all four phones lost the ability to make or receive phone calls. NO calls out or in. We could not call each other, we could not call other family members, the ability to use the phones to make calls was completely gone. When I DE-activated Family Base, we got the ability to make calls again. THIS ONLY HAPPENED IN WEST VIRGINIA. Once we crossed the border into Maryland or PA, the ability to call in or out was restored, but once we came back into WV, we were again cut off from calls. We tried to activate and then deactivate multiple times, and always had the same outcome. We gave up Family Base altogether when our phones ceased to work ANYWHERE, ANY STATE, for phone calls.
Please tell me that we are NOT the only family that has had this issue and please tell me someone is working on a fix, because it's a GREAT feature, provided you can use it and it doesn't mess up your phone. Tech support had NO idea what could have caused it.

Thanks for providing us with additional information TeriB19. Let's get your service back to making calls successfully. After adding Family Base, did you verify you did not add a usage restriction? Adding a minute usage restriction will disable the phones from working after you have reached the usage limit set. To learn how to control usage limits click http://vz.to/1euCQs9
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Howcomemy family base wont locate my childeren as choildren

how come my family base doesn't have my childrens phones as child phones and wont give me there activity

PaigeCalver,
I can understand the concern of needing the Family Base to work the correct way. Let's make sure we get to work to get this set up and running for you ASAP. Are you trying to look at the information online on a computer or from your cell phone? What kind of cell phone does the parent line have and what kind of devices are on the childs line? Pleaes keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

Family Base vs My Verizon usage

I'm having an issue with texts and calls showing up in Family Base for two days ago that aren't showing in MyVerizon. When I go to family base and click on a certain contact, there are texts and calls that show for 2 days ago, but it's not in the "all activity" part of Family Base or on my MyVerizon usage. They were two days ago?!? Or is the FamilyBase wrong and it wasn't actually the day it says it was? My child swears he didn't talk to this person the day that FamilyBase says he did.

We definitely want you to have as much control over your daughter's phone as you need, Barbmark1017. What model phone does she have? What has been going on with her usage? Are you seeing calls and text in My Verizon http://bit.ly/xB4iTc under her line during the restricted times?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Family Base DATA

I signed up and then quickly canceled Family Base when I found that I could not set my child's data limit to zero. The default lower limit seems to be 1.0 GB. Is there someway I can set this to zero?

Pack-Axe,
I can see how that can be useful and would be happy to pass along the suggestion. Is the phone on that line a basic phone? Lines with basic phones on them can have a data block placed on the line which would limit that line to zero.
BrianP_VZW
Follow Us on Twitter @VZWSupport

Family Base Issues.. FRUSTRATED

I added Family Base to my cell plan last week in an attempt to control my daughter's out of control data usage. I set everything up (with my husband and I as parents, her as a child and blocking her data after 5 GB).
Both she and I are getting text messages that we have exceeded our data limits and/or we have used 75% of our data for the month, although we have only used (as a family) 2.344 GB of 13 GB.
I have already called Customer Service and was told to clear our cache, which was done and I am still having issues.
I am beginning to believe that the program is just terrible. I am also a bit angry that Verizon would put out a program that is so faulty. I am a 19 year customer with Verizon and right now with all of the extra charges and no data rollover and all of the great things I am seeing about other carriers I may finally jump the fence, so to speak.

First and foremost as a 19 year customer of ours, we certainly appreicate your many years of loyalty with us jwpillar. I understand the importance of ensuring the Family Base feature is working acurately at all times. Allow us to get to the bottom of this for you. I myself use this feature for my daughter and receive text messages when she is getting close to her data allotment. When you receive these text messages are they referring to her allotment? With Family Base, you will get text messages when the line who has the data restriction reaches 50%, 75%,90% and 100% of the allotment. Also, when you set the data restriction, did you power her phone off and on to ensure the data allotment is set correctly?
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Family Base Not Restricting After Hours

We have Family Base installed on our phone and on our son's phone. We have night time hours set up - but Family Base is not restricting his text messages or anything. Could this be because he has Wi-fi and mobile data turned off? How is he getting around it? Any ideas? I have had to physically take his phone away at night to stop the texting.

I also called Verizon and had a support ticket put in. They have informed me that the issue has been fixed. One thing they told me though was that family base will not honor restrictions if the phone has wireless enabled. So you have to turn off the wireless at night in order for it to restrict.
Another issue I have just discovered is the use of 3rd party texting applications - such as GO SMS Pro. Family base can not detect received messages - it can only log sent messages. This is also very frustrating.
I am considering getting rid of Family Base all together.

Is family base for people who don't have kids? can I unscribe from family base if I find i don't need it at a later time?

Is family base just for people who have kids? Can I un subscribe to it if I don't need it later on? I only want it to block un wanted calls.
Thank you
Bettie

Horlacher, we want you to subscribe to only the wireless tools that you need. Family Base allows you to monitor your usage and set limits on usage for data, messages, calls and purchases. You also have the ability to block incoming calls and text messages, as well.
For more details regarding Family Base, click http://vz.to/1AdYFWU
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BT Verve 450 - setting up 2nd base set

I am trying to setup a 2nd base set - I've tried the manual p63 to p66 - it talks about selecting a base set so you can register an extra handset but cannot find instructions to set up 2nd base set in first place.
When 2nd base set is set up, what happens with incoming calls - how do you transfer to handset registered to other base set?
Also I believe you can have hand sets registered to 2 base sets - how does this work?
Please help.

I just did a google search and it refers back to BT forums, including my post of December 2012
"using bt verve 450 phones with multiple base sets
on ‎13-12-2012 0h09
We wish to have more than 5 handsets & understand that can have multiple base sets from 450 download booklet but no instructions/info how the expanded system will work -
how should multiple base sets be setup? I presume each base set would have to be connected separately to incoming line?
Would one act like an "exchange" for incoming calls? If so how would you redirect them to a hand set only registered to another base set? (BT booklet states cannot transfer calls between handsets registered to different base sets!??)
If passed a call to a dual registered handset could call then be forwarded to another handset only registered to that 2nd base set? So - what function would 2nd base set have?
Would out going calls be affected if from handset only registered to 2nd base set?
Will all phones on all base sets ring when external call rec'd?
Please note this is a purely domestic setup - just wish to stop having to run about the house etc when calls rec'd for members of the family.
Please help, thanks, gxsangha"
Does anybody use BTVerve 450s in an office situation where you may have had this requirement - I cannot be only person to want to use multiple base sets & dual registered handsets???

Can I restrict ALL data usage on a smartphone with family base

Can I restrict all data usage through Family Base or will it still be accessible through hotspots?

Keeganbeaty,
Look no further help is here! Being able to manage your data usage is definitely important.
Are you trying to limit the data usage on a certain line? if so, with Family base https://my.verizonwireless.com/vzw/nos/safeguards/SafeguardProductDetails.action?productName=familybase&intcmp=SearchBanner:family base product:Top you can set a data limit and place a hard stop once that limit has be reached. You can also turn cellular data on the phone. What phone do you have so I can provide the steps? May I ask the reason you're looking to turn off data on the line? This is for the line you use or for someone else on the account?
JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Family Base - Time Restrictions

I added Family Base back in December when I bought my son his phone. When I set it up I set time limits on his phone but he is still receiving messages from his friends (which are not on the trusted contacts list) during the supposed restricted times. I've checked everything, time zone, am/pm etc., and everything looks right. What's the purpose of having a time restriction if anyone can still have access to him? Does anyone know how to stop this? And does anyone know why we can't see facetime calls on the activity log when they use an email address vs a phone number? Any guidance would be greatly appreciated.

Hi skyview4!
I'm so sorry to learn of any issues with the Family Base feature, for your son. I understand the importance of this! Have you checked your My Verizon profile to ensure that your settings are correct? Please double-check this, to make sure the correct restrictions are set. You can also remove the restrictions, then add them back.
ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Why can't I add Family Base to my plan?

I have tried unsuccessfully many times to add Family Base to my plan. I have blocked numbers from calling/texting my son's phone, but it doesn't really help when he just calls them. I need to be able to block him from calling these people as well. He has a Motorola Droid 4 and I have a Samsung Galaxy S III Mini. I am told that the phones are compatible, but for some reason, I can't add this feature. I continue to get the same error message every time. What can I do?

Csummers0321,
This is very strange to hear! We may need to work a little magic on our end to get FamilyBase added. I've requested to follow you. Please accept, follow me back, and then use these steps http://vz.to/1cOOY6O to send me a Direct Message.
SarahO_VZW
Follow us on Twitter @VZWSupport

A family member set up my time capsule, promises that it is set up correctly but the light on the capsule isn't green, it is yellow, what does this mean?

A family member set up my time capsule and sayy it's workign correcly but the light on it isn't green, it is yellow...what does this mean?

If the Time Capsule is operating normally, the light will be green.
If the amber light is blinking, something is not adjusted correctly, or there may be an update available for the Time Capsule.
Do you have the device that was used to set up and configure the Time Capsule there? Is this a Mac? If yes, we need to know what operating sysem it is using.
If you are not sure, click the Apple icon in the upper left corner of the screen and then click About This Mac. Post back with the OS X Version number that you see there.

Family base set up wrong

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