FCP6 and QT 7.6.4 crash on video import

Time after time, FCP and QT have crashed after importing videos. If the videos have been exported previously, then they work fine in FCP 6 and QT 7.6.4
The are .AVI and .MOV files.
One file was a .MOV file that was converted from .MTS on another mac.
Any ideas?

I can't even get that far. When the video opens and I try to click anything, it immediately crashes and says, " The application QT Player quit unexpectedly. Mac OS X and other applications are not affected. Click Reopen to open the app again. Click Report to see more details or send a report to Apple. "Close" "Report..." "Reopen." '

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Premiere Pro CC crash on video import

updated drivers, etc.
Started crashing after I installed Audition. Worked before that
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 8.1.0.81
P3: 5426694c
P4: devenum.dll
P5: 6.6.7600.16385
P6: 4a5bded7
P7: c0000005
P8: 00000000000016a0
P9:
P10:
Analysis symbol:
Rechecking for solution: 0
Report Id: f428a246-8499-11e4-8645-8086f2dc13cd
Report Status: 1

I am unsure of the origin of the source file.
It is video from a conference shot from two different camera angles...not sure what applications created the file, or if mp4 was the native saved format from the camera(s) that shot it.
Like I said though, it worked fine (both camera angle files), was editable...I saved the first clip I needed down, went to lunch while Audition downloaded because I needed to remove some background noise, came back and get nothing but crashes.
The only specifics I have for the file are as follows.
3.21gb file
43:48 length
1920x1080
data rate: 10361kbps
total bitrate 10521kbps
29 frames per second
159kbps audio bit rate
stereo
44kHx
no encryption

Premiere Pro CC Crashes upon video import

I just installed CC on my computer. All the programs seem to be running fine, with the exception of Premiere Pro. Whenever I go to import video (either by dragging video over or importing) the program crashes. I went to 'Event Viewer>Windows>Logs>Application' to try and see what the problem was. I could really use someone's help as one of the biggest factors in purchasing CC was for Premiere Pro. This is was the log said:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: MXF_SDK_GenericContainer_DV_4.4.33_vs10.dll, version: 4.4.33.0, time stamp: 0x534d774c
Exception code: 0xc0000005
Fault offset: 0x00000000000116a0
Faulting process id: 0x1a70
Faulting application start time: 0x01d0577d4ee51810
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\MXF_SDK_GenericContainer_DV_4.4.33_vs10.dll
Report Id: a92de2cb-c370-11e4-b686-ecf4bb1e4a36

I am having the same issue.
Your best bet is to logon to Adobe website and go to customer support. If you chat with someone they can go on your computer and trash all your preferences. Your computer will be stable again. It worked great for me, but I just imported an XML from Resolve and it is crashing the system again.
Good luck.

Premier CC crashes with video import (newly updated 10 days ago)

I recently updated creative cloud's adobe premier 10 days ago. It was working fine before the update, now it crashes everytime I load a video recorded from my phone (which worked fine before the update). Any help much appreciated. Not computer savy. This is the report:
Problem signature:
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 8.2.0.65
Application Timestamp: 5486db4a
Fault Module Name: StackHash_05a6
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000001019
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 05a6
Additional Information 2: 05a61d1e66d398b541b7e13fe9498219
Additional Information 3: e5bc
Additional Information 4: e5bcd16fb848a85759ed03f209a831b4

Hi,
After creating a new project, go to File > Project settings > General and change the Video renderer to Mercury Playback Engine software only. Select "Delete Previews" after you click on OK. Now import your file and see if it does the same thing again.
If it still doesn't work, please specify the following details:
OS?
RAM?
CPU?
Graphics card?
Thanks,
Rameez

Edge animate crashes once video imported

hi
I'm trying to import a video into edge timeline. It imports fine and works exactly how i want on the timeline, but if i close and reopen the file edge immediately crashes, its only when i add video that this happens.
can anyone help?
Emily

Hi,
Thanks for getting back to me.
As mentioned before, I know how to resize the video – the problem was that once it comes in incorrectly, the visible aspect ratio (black area) cannot be changed. To help clarify, here’s a summary of exactly what happens:
When I import the video, no matter what size or aspect ratio it actually is, it comes in at 320x45 – but the black image area is 90x45 (a 2:1 aspect ratio). See attached image.
When I resize the video to the correct frame size, the grab handles extend to the proper size, but the black image area remains at the 2:1 aspect ratio. See the image in this discussion provided on October 2, showing a 720x405 video with the black area still at 2:1 (720x360).
Since I didn’t hear back from you, I did some additional testing. Even though the black area indicates an incorrect aspect ratio, if the video is resized to the proper frame size, it plays properly – filling the entire frame represented by the grab handles. So, the bug doesn’t affect how the video plays when previewing the project in a browser, it only affects how it appears when working with it in Edge Animate.
At this point, I’ll consider the issue closed since I’ve discovered I can work around it. I hope the info in this discussion can assist anyone else who encounters this issue. However, I would appreciate your team looking into why video comes in at an incorrect size, and why the black image area appears incorrectly. This makes it difficult to line things up when working with the video in Edge Animate.
Thanks again for your attention to this issue and for your assistance.
Regards,
- Joel

I just updated my RAM and I keep getting a crash report. I have a 21.5 Inch mid 2010 imac. I also am experiencing slow load times and when I try to open Final Cut it says that quartz extreme is not compatible and that I have no VRAM even though I do.

I just updated my RAM (replaced the two 2 gig cards with two Corsair 8 gig cards) and I keep getting a crash report. I have a 21.5 Inch mid 2010 imac. I also am experiencing slow load times with Photoshop and when I try to open Final Cut it says that quartz extreme is not compatible and that I have no VRAM even though I do.
Here is the crash report:
Interval Since Last Panic Report: 5426204 sec
Panics Since Last Report:          2
Anonymous UUID:                    2DD57DDB-BB42-5614-395A-CA6225BDAFD9
Wed Mar 20 11:36:53 2013
panic(cpu 0 caller 0xffffff801aa43d8e): "a freed zone element has been modified in zone: maps"@/SourceCache/xnu/xnu-2050.18.24/osfmk/kern/zalloc.c:219
Backtrace (CPU 0), Frame : Return Address
0xffffff81eb0eb950 : 0xffffff801aa1d626
0xffffff81eb0eb9c0 : 0xffffff801aa43d8e
0xffffff81eb0eba00 : 0xffffff801aa435d2
0xffffff81eb0ebae0 : 0xffffff801aa663f7
0xffffff81eb0ebb20 : 0xffffff801aa67398
0xffffff81eb0ebc70 : 0xffffff801aa6887c
0xffffff81eb0ebd20 : 0xffffff801ad5b8fe
0xffffff81eb0ebf50 : 0xffffff801ade182a
0xffffff81eb0ebfb0 : 0xffffff801aaced33
BSD process name corresponding to current thread: launchd
Mac OS version:
Not yet set
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x000000001a800000
Kernel text base: 0xffffff801aa00000
System model name: iMac11,2 (Mac-F2238AC8)
System uptime in nanoseconds: 1070542822
last loaded kext at 707348380: com.apple.driver.AppleIRController    320.15 (addr 0xffffff7f9c53e000, size 28672)
loaded kexts:
at.obdev.nke.LittleSnitch    3908
com.apple.driver.AppleIRController    320.15
com.apple.driver.AppleUSBCardReader    3.1.0
com.apple.driver.AppleFileSystemDriver    3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    34
com.apple.iokit.SCSITaskUserClient    3.5.1
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.2.2
com.apple.driver.AppleUSBHub    5.2.5
com.apple.driver.AppleFWOHCI    4.9.6
com.apple.driver.AirPort.Atheros40    600.70.23
com.apple.driver.AppleUSBEHCI    5.4.0
com.apple.driver.AppleAHCIPort    2.4.1
com.apple.iokit.AppleBCM5701Ethernet    3.2.5b3
com.apple.driver.AppleUSBUHCI    5.2.5
com.apple.driver.AppleEFINVRAM    1.6.1
com.apple.driver.AppleACPIButtons    1.6
com.apple.driver.AppleRTC    1.5
com.apple.driver.AppleHPET    1.7
com.apple.driver.AppleSMBIOS    1.9
com.apple.driver.AppleACPIEC    1.6
com.apple.driver.AppleAPIC    1.6
com.apple.driver.AppleIntelCPUPowerManagementClient    196.0.0
com.apple.nke.applicationfirewall    4.0.39
com.apple.security.quarantine    2
com.apple.driver.AppleIntelCPUPowerManagement    196.0.0
com.apple.iokit.IOUSBHIDDriver    5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice    3.5.1
com.apple.iokit.IOUSBMassStorageClass    3.5.0
com.apple.driver.AppleUSBMergeNub    5.2.5
com.apple.driver.AppleUSBComposite    5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.5.1
com.apple.iokit.IOBDStorageFamily    1.7
com.apple.iokit.IODVDStorageFamily    1.7.1
com.apple.iokit.IOCDStorageFamily    1.7.1
com.apple.iokit.IOAHCISerialATAPI    2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily    3.5.1
com.apple.iokit.IOUSBUserClient    5.2.5
com.apple.iokit.IOFireWireFamily    4.5.5
com.apple.iokit.IO80211Family    500.15
com.apple.iokit.IOAHCIFamily    2.2.1
com.apple.iokit.IOEthernetAVBController    1.0.2b1
com.apple.iokit.IONetworkingFamily    3.0
com.apple.iokit.IOUSBFamily    5.4.0
com.apple.driver.AppleEFIRuntime    1.6.1
com.apple.iokit.IOHIDFamily    1.8.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    220
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.DiskImages    344
com.apple.iokit.IOStorageFamily    1.8
com.apple.driver.AppleKeyStore    28.21
com.apple.driver.AppleACPIPlatform    1.6
com.apple.iokit.IOPCIFamily    2.7.2
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.corecrypto    1.0
Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.2 GHz, 16 GB, SMC 1.64f5
Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D314131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.70.23-P2P
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 0 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3

There have been a few reports on here where Corsair RAM seems to have caused users a lot of grief with crashes.
The recommendation on here, mostly, is to only buy RAM from macsales.com or crucial.com as they guarantee their modules will work and offer a no quibble lifetime guarantee.
I'd put the original RAM back in, return the Corsair chips for a refund and re-order from one of those two companies.
http://eshop.macsales.com/shop/apple/memory/iMac
http://www.crucial.com/

I want Firefox to open to my homepage every time after it crashes. I do not want it to return to the tabs and applications that caused the crash. I am willing to lose information. How do I do this?

Firefox crashes or seizes up when there are too many tabs and applications open, and causes my computer to crash or seize up. I use task manager to close Firefox or I restart my computer. Then, when Firefox restarts again, it automatically re-opens all the tabs and applications that caused the computer to seize or crash in first place. This is a waste of my time. I want Firefox to reopen to my homepage even if it crashes. I am willing to lose information to have Firefox reopen to a low-memory homepage. How do I do this?

Set the Integer pref browser.sessionstore.max_resumed_crashes to 0 on the about:config page to get the about:sessionrestore page immediately with the first restart after a crash has occurred or the Task Manager was used to close Firefox.
* http://kb.mozillazine.org/browser.sessionstore.max_resumed_crashes
That will allow you to deselect the tab(s) that you do not want to reopen, but will allow to reopen other tabs.
See:
* http://kb.mozillazine.org/Session_Restore#Restoring_a_session_after_a_crash
* http://kb.mozillazine.org/Browser.sessionstore.max_resumed_crashes
See also:
* https://wiki.mozilla.org/Session_Restore#Preferences
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
*Use the Filter bar at to top of the about:config page to locate a preference more easily.
*Preferences that have been modified show as bold (user set).
*Preferences can be reset to the default via the right-click context menu if they are user set
*Preferences can be changed via the right-click context menu: Modify (String or Integer) or Toggle (Boolean)

I have a macbook pro, and my hard disc currently crashed. I lost everything on my computer, but luckily I have an iPod nano with all my music saved on it. How can I now transfer my music from my ipod to my mac?

I have a macbook pro, and the hard disc recently crashed. I lost everthing, but luckily i have my music saved on my ipod nano. How can I now transfer my music from my nano to my mac for free?

Hi there ovadia!
You can transfer the music purchased by your iTunes account from your iPod nano to your MacBook Pro by following the steps outlined in this article:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Thanks for using the Apple Support Communities!
Cheers,
Braden

I am trying to add a footer and Adobe Pro XI keeps crashing

I am trying to add a footer to my document and Adobe Pro XI keeps crashing. Any ideas?

What is your Acrobat XI version? If less than 11.0.09 I suggest you update to that latest version.
Note that you posted in the forum for Acrobat.com online services; you may get better help if you ask in the Acrobat forum. You should also state your operating system.

HT3986 I have a pc that is one year old and the hard drive is crashing we use it only for quick books to run our small business I would like to buy amac and install the OS forom the pc to the apple product i will not use the pc after can i use the OS off

I have a pc that is one year old and the hard drive is crashing we use it only for quick books to run our small business I would like to buy a macmini and install the OS from the pc to the apple product i will not use the pc after, can i use the OS off the pc or do I have to purchase another?

I think you can get Windows 7 for around $99. Install the 64bit version as the 32bit version will not be able to use all your new computer's ram if you have more than about 3.5gb.
Back up your quick books data now before the old hard drive dies. You can copy your data over to your new installation of Windows and quick books.
By the way, there is quick books for Mac http://quickbooks.intuit.com/mac/?sc=BNR-000-COR-quickbooks&priorityCode=4902000 000&cid=ppc_google_QB-Intuit-Core-Brand-Mac_quick-books-for-mac_exact&site=&ad_i d=9347918288&raw_keyword=quick%20books%20for%20mac
So you may not need to install Windows at all.

Why Do Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up.

Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
Here is the problem signature when they crash.
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Photoshop.exe
Application Version:          12.0.0.0
Application Timestamp:          4bbc5b10
Fault Module Name:          CoolType.dll
Fault Module Version:          5.7.82.7602
Fault Module Timestamp:          4b980c97
Exception Code:          c0000005
Exception Offset:          0000000000073a92
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          7c82
Additional Information 2:          7c821a1fc13b00b508d1bb6ee7ecaf44
Additional Information 3:          019c
Additional Information 4:          019cb6db15489631b8a43faf27e30830
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Adobe Premiere Pro.exe
Application Version:          5.0.3.0
Application Timestamp:          4ce382d1
Fault Module Name:          CoolType.dll
Fault Module Version:          5.7.82.7449
Fault Module Timestamp:          4b7b1af3
Exception Code:          c0000005
Exception Offset:          00000000000739ea
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          889a
Additional Information 2:          889afed61eb6ddf1c1c3419adc6026b6
Additional Information 3:          8235
Additional Information 4:          823549a371dff618695395cc0a8514ee
Both are referencing cooltype.dll. I ran Font Doctor on all system and non-system fonts and found no errors. Booted without Extensis Suitcase loading. Nothing works. All 32 bit programs work fine. Any clues would be appreciated.

It does not necessarily mean a "corrupt" font, but can be a font that PrPro, and PS, cannot handle.
Though I have read that changes have been made, Open Office's DejaVu font would crash PrPro's Titler - every time. There are quite a few others. Font Dr, and similar utilities, will not see the font(s) as corrupt, but they are so poorly designed, that PrPro and PS cannot deal with them.
Though it can be a long, drawn out process, one can often zero in on the problem font(s), with a little work. This is accomplished by first defining the "System Fonts," and not touching them. Then, uninstall half of the remaining fonts, and testing PrPro and PS. If they launch fine, you know that somewhere in that list of fonts, the problem exists. If there is still a failure to launch, chances are good that the problem font(s) reside in that half, that are still installed. Note: because the problem still exists, does not guarantee that there are NOT problem fonts in that uninstalled group, so keep that in mind.
Repeat the proces, by uninstalling half of the remaining fonts and testing.
If necessary, repeat by removing half of the now remaining fonts and testing.
When you get to a point, where you are no longer getting problems, reinstall fonts, in small groups, testing in between. The smaller the groups, the easier it will be to pinpoint the problem font(s).
Keep notes on which fonts you are uninstalling and reinstalling, until you narrow it down to the problem font(s).
I would start by uninstalling any "free fonts," and then commercial, 3rd party fonts. A lot of free fonts are just poorly designed, and can cause issues, though they might work fine in some other programs.
I use a font manager, so that I only have ~ 350 fonts installed at one time, and then dynamically install fonts, as needed for Projects. That keeps my machine clean, and if, upon installation, I get a crash/hang, I know that at least one font in that Set is causing it. This helps, as my workstation has ~ 19,000 fonts on it, and some are free fonts, and many are from 3rd parties. Some are also very, very old.
Good luck,
Hunt
PS - one common cause for hangs on loading PrPro can be from VST's, used in Audio-editing. If you also have a lot of VST's, you could have two issues with two separate programs, i..e. PS hanging on fonts, and PrPro hanging on VST's. The results would be the same, but the causes could be different. That leads to even more work. For PrPro, also see this ARTICLE. If you get PS launching, but PrPro is still not functioning, drop by the PrPro Forum, and someone can help you there.

Every time I right click on an image and select Download image Firefox crashes . I have reinstalled; uninstalled and deleted folders and then reinstalled; added

Every time I right click on an image and select Download image Firefox crashes . I have reinstalled; uninstalled and deleted folders and then reinstalled; added no plugins; checked I can DL the same images in IE-works good.I use Win7 pro and it works in other profiles in Windows 7. I created a new profile in Windows and that worked for about 2 months and now that has gone the same way as my admin profile has done. I deleted the sqlite download file-still same prob..Please help. I use Firefox 13.0.1

That sounds very frustrating.
By the way, does it say "Download image" or "Save Image As"? Just checking whether you have an add-on downloader in the mix that might be relevant. If you do have an add-on, try using the built-in command.
Do you also crash if you save from here:
right-click page > View Page Info > Media tab > (select image) > Save As
I assume you have seen this article and tried these things: [[What to do if you can't download or save files]].
Have you tried the new Reset feature in Firefox 13? This duplicates certain key data from your active settings folder into a new one, bypassing some add-ons and custom settings. Your plugins will still be active, but could be disabled manually if you like.
More information in this article: [[Reset Firefox – easily fix most problems]].
If the new settings folder has the same problem, you can switch back if you like using Firefox's Profile Manager.
Does it make any difference?

Help apple help me, at first I was new to iphone registration 1 apple ID account but because I hardly use icloud account. so I do not remember the password and login name, my computer crash when I decided to run the software on ios7.1, but do not expect m

help apple help me, at first I was new to iphone registration 1 apple ID account but because I hardly use icloud account. so I do not remember the password and login name, my computer crash when I decided to run the software on ios7.1, but do not expect me to be locked iclou account, I hope this mail unlocked apple for my apple account. I'm currently using the machine iphone 5, IME: ********. thank you ... ask yourself? machine is in warranty period warranty icloud error not send mail to me at mail
<Personal Information Edited by Host>

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Firefox crashes instantly on startup. i double-click on the icon and i instantly get a crash report asking to restart or quit. if i hit restart another crash report instantly comes up. im not sure what t do here

firefox crashes instantly on startup. i double-click on the icon and i instantly get a crash report asking to restart or quit. if i hit restart another crash report instantly comes up. im not sure what t do here

See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.org/kb/Firefox+crashes

Is there any official market or store or anything in Egypt to fix my iphone 4 it jumped from 5th floor and the back hous was crashed and the network sensor was not working good but the phone and the screen and the others things are ok so plz help ???

Is there any official market or store or anything in Egypt to fix my iphone 4 it jumped from 5th floor and the back hous was crashed and the network sensor was not working good but the phone and the screen and the others things are ok so plz help ???
my iphone is now just coverd with case and the back house is crased

Etisalat, Mobinil and Vodafone provide warranty service in your country. You can also search Google for a 3rd party repair shop near you.

FCP6 and QT 7.6.4 crash on video import

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