Fehlermeldung 3014 beim Update auf IOS 7 von Iphone - error message 3014 when trying to update my iPhone to IOS 7

First in German:
Ich hab heute versucht mein Iphone 5 auf das IOS 7 zu installieren - böser Fehler, ich hab jetzt immer und immer wieder die Fehlermeldung 3014 gekriegt (einmal die 21, aber das war beim 3. Versuch, seitdem nur 3014). Mein Iphone befindet sich jetzt im Wartungszustand und kommt nicht mehr raus...
Ich hab auch schon so ziemlich alle Vorschläge auf der Seite, zu der mich die Fehlermeldung führt ausprobiert, ausser das mit dem Router - weil sich dessen Firewall nicht ausschalten lässt (ist ein W723V Typ A von der Telekom) und weil ich nicht weiß, wie ich da irgendwas mit dem Server gs.apple.com konfigurieren kann - das bietet die Benutzereinstellung von dem Teil nicht an - und ich hab auch die Firewall von meinen Norton 360 nur ausgeschaltet und nicht deinstalliert, da ich nicht weiß, ob ich den nochmal installiert kriege - ach ja - und einen anderen PC hab ich nicht ausprobiert, weil ich um 23:50 Uhr Nachts nicht bei anderen Leuten einfallen kann...
Hat jemand einen Tipp, wie ich das beheben kann, bzw. wie ich rausfinde, ob es jetzt am Router, am Norton oder am PC liegt? Alle Software ist übrigens aktualisiert - was noch nicht aktualsiert hab, hab ich ausgeschaltet - aber nichts hilft!
Alles andere bei Itunes funktioniert super - also ich kann Musik kaufen und abspielen - im iTunes - IPhone geht ja grad net...
Danke!
Now in English:
I have tried to update my Iphone 5 to IOS 7 today - grave mistake, now I keep getting error message 3014 (once I got 21, but that was on try 3 - and since then I keep only getting 3014). My iPhone is now in "support mode"? - sorry, I don't know what "Wartungszustand" is in Englisch - however, the iphone is not usable anymore and when I connect it to iTunes it tells me that it detected that the iPhone is in "Wartungszustand" and I need to restore it to the settings with which I bought it - which is not working because it keeps giving me the 3014 error message.
I have tried everything that the website the error message sent me to has listed - except for the following:
- the stuff with the internet router, because in the settings it is not possible to switch of the firewall, and I have no clue how to tell it to allow access to gs.apple.com - there is no option where I can put in an address like that!
- deinstalling my Norton 360 firewall - I have switched it off, but I am not willing to deinstall it, because I have no clue if I get it up and running again - and how...
- using another person's computer - because it is midnight and I can not run down the only person's door, who I know has an iPhone at this time of the night...
Does anyone have an idea how I can find out which programm is causing the trouble? Or if it is really only related to the "Wartungszustand"? - All software is up to date - that which wasn't I already updated earlier this evening.
Oh - and itunes works fine otherwise (downloading and playing freshly bought music...)
Thanks,
Lörchen

Ja... auf alle mögliche Art und Weise... auch mit Hilfe vom Telefon-Support...
Am Ende hat jetzt doch nur geholfen, dass mir meine Kollegin ihr MacBook geliehen hat - darauf konnte ich mein iPhone wiederherstellen - das seltsame ist nur .- ich hab dann auch gleich mein iPad auf iOS 7 akutalisiert (wo ich den Hilfsrechner schonmal da hab *ggg*) - hab's aber erst mit meinem Windows Vista probiert - DA hat es einwandfrei funktioniert... vielleicht war das Update für's iPad (immerhin knapp 20 MB weniger) grad noch klein genug für meine alte, lahme Windows-Gurke? Oder das MacBook nebendran hat es eingeschüchtert?
Keine Ahnung! Werde mir demnächst ein Apple-PC kaufen - das war eh geplant...
Trotzdem Danke an alle, die mir helfen wollten!
LG
Lörchen

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