Field value not working as "Can grow" when exported in PDF

Question

Hi, I have a unique problem. We have a report which is using a sub-report. When we run that report in Crystal report and preview then it looks fine. This subreport is designated as "can  grow" so if the field length is bigger than the size then it is coming in the second row. Everything works fine except when we export this report in PDF.
When we export in PDF then this field is not working as "Can grow" and remaining value of the fields is  truncated. This is happening both in XI and 2008 version of Crystal client.
Thanks,

Answer 1

Hi, This is declared as bug by Business Objects Support and Product team will decide if they want to include fix in next release (or fix). This is not possible before Dec 2009 or Early 2010. 
Below are the general steps on how to apply the suggested workaround:
1. Remove the on-demand subreport caption, and add an empty string to it instead.
1.1 In the u201CDesignu201D view of the report, right click on the subreport and select u201CFormat Subreportu2026u201D
1.2 In u201CFormat Editoru201D window, under the tab u201CSubreportu201D, click on the u201CX-2u201D button of the option u201COn-Demand Subreport Captionu201D
1.3 In the u201CFormula Workshopu201D window, highlight the text in the formula, and cut it. ( Ctrl-X)
( We are just copying the text, as we need to use the samething for the formula or text object we will use to replace this. )
1.4 Type the following in the formula: u201Cu201D
1.5 Click on the button u201CSave and closeu201D, to close the u201CFormula Workshopu201D
1.6 Back to the u201CFormat Editoru201D window, click on the u201COKu201D button to accept the change.
2. Create a formula or insert a text object in which you add the text or fields you will like to display
( In the following steps we will be using a formula )
2.1 In the u201CField Exploreru201D, right click on u201CFormula Fieldsu201D and select u201CNewu201D
2.2 In the u201CFormula Nameu201D window, type the name of the formula. ( Example: My subreport caption )
2.3 In the u201CFormula Workshopu201D, copy the text you cut in step 1.3, or simply add the database fields and text you will like to display for your on-demand subreport caption.
2.4 Save and close the formula by clicking on the u201CSave and closeu201D button
3. Insert the formula over the on-demand subreport, and resize the field to be of the desired length.
4. Format the formula to display like a hyperlink. ( Blue font and underlined text )
4.1 Right click on the formula inserted in step 3, and select u201CFormat Fieldu2026u201D
4.2 In the u201CFormat Editoru201D, under the tab u201CFontu201D, set the color to blue
4.3 Still under the tab u201CFontu201D, check the u201CEffectsu201D option u201CUnderlineu201D
4.4 Under the tab u201CCommonu201D, check the option u201CCan Growu201D
4.5 Click on the u201COKu201D button to accept the change
5. Move the formula to the back in order to ensure you can drill-down on the on-demand subreport
5.1 Right click on the formula inserted above the on-demand subreport and select u201CMove u2013 To Backu201D
Now, when exporting the report to PDF format, the formula used to replace the u201Con-demand subreport captionu201D that displays more than one line will all be exported.
This workaround has following limitations:
The User can see the service description in two lines because of the u2018Text Objectu2019, the On demand subreport is not growing into the second line in the crystal report since we removed the caption.
So the user has to carefully click on the first line of the description in the main report to open the subreport. If he clicks on the second line then it wonu2019t open the required subreport and it may create confusion.
If we manually stretch out the subreport to occupy two lines space then it will leave a gap in between when we have only 1 line service description.
So plan ahead of time about how lengthy text in su-report would be.