Fields on Email screen are GRAYED out in CRM webClient UI

Hi CRM folks ,
I have a issue with email in the CRM IC webclient UI . The fileds on the Email section in WEB UI - CIC - CRM 7.0 are graye  . I am  not able to add any text / value in any of the field on the EMAIL screen. all buttons like - send , to , from , CC are  inactive / greyed out. and  the email body  doesn't accepts any characters, basically cant type anything in the email body.
SCOT setup is alredy performed and working good. I can send emails from SBWP to any email ID.
so far  I tried to insert IC_INBOX in the business role nad assogned the business role to PFCGF role , but no help.
Any suggestions would be deeply appreciated...
Regards,
Rakesh.

Hi,
You should check your email profile (which is assigned to the business role you are using) :
Interaction Center WebClient->Basic Functions->Communication Channels->Define E-Mail Profiles
Then depending on your scenario (push or pull), check the email provider maintained there :
ICI : in case your are using push from a CMS
Agent Inbox : in case you are processing email from the agent inbox
Hope this helps,
Best regards.
Sylvain AGUETTAZ

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