File and product distribution could not be verified. it may be damaged or was not signed. ?

I get this as a pop up when I try to purchase and install "Pages" and "Numbers" on my brothers iMac. Thoughts as to what I might be doing wrong?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches. 
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and  Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Similar Messages

  • HT4463 When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

    When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

    Make sure your Mac qualifies for Mountain Lion  >  Upgrade your Mac to OS X Mountain Lion.
    If you have anti virus software installed, disable that before downloading apps.
    Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
    Try deleting the cache, cookies, and preference files (plist) associated with the App Store.
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar click Go > Go to Folder
    Type this exactly as you see it here:
    ~/Library/Caches/com.apple.appstore/Cache.db
    Click Go
    Move the Cache.db file to the Trash.
    Now here:
    ~/Library/Preferences
    Click Go
    Move these files from the Preferences folder to the Trash.
    com.apple.appstore.plist
    com.apple.storeagent.pllist
    Now here:
    ~/Library/Cookies
    Click Go
    Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
    Empty the Trash, try the App Store.

  • Product distribution file could not be verified. it may be damaged or was not signed.??

    whenever i try downloading anything on the appstore that's what it says.. i don't know what to do...  i'm no expert on computer and i can only understand basic instructions. english is not my first language.. can anyone please help me??
    all the other similar threads about this that i saw were from 2011 and i did not find them very helpful that's why i am asking this.. please help

    Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
    Step 1
    If possible, test on another network, such as a public hotspot (if the computer is portable) or the hotspot created by a mobile device. A network gateway that blocks some traffic, most likely on a company or university network, could be causing the error.
    Step 2
    Back up all data.
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
    Step 3
    Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
    Step 4
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • HT201364 when i tried to update OS X Mavericks, its says The product distribution file could br verified. it may be damaged or was not signed... please help me..

    ^^
    <Email Edited by Host>

    Somehow, the download is getting corrupted. First, try repairing your hard drive. Then make sure that you have disabled or uninstalled any anti-virus or internet filtering software. Also, verify that your computer's clock is set properly.
    After doing all this, try downloading again. It may be worthwhile to download on a completely different network, especially since that will be the next step if re-downloading on your current network doesn't work.
    PS - note that folks won't send you an e-mail directly from these forums, and posting your e-mail address on a public forum is generally not a good idea.

  • Mountain Lion will not download says The product distribution file could not be verified. It may be damaged or was not signed." Help....

    Mountain Lion cannot download, need help. Says "The product distribution file could not be identified it may be damaged or was not signed". What do I do?????

    If you have Intego VirusBarrier X6 installed
    1. Open /Applications/VirusBarrier X6.
    2. Click on the "Surf" button.
    3. Click on the "Ad Banner Filter" tab.
    4. Click "OFF" next to "Banner advertisement filter".
    5. Start the computer in Safe Boot, then restart the computer into normal mode.
    If don't not have Intego Virus Barrier installed
    1. Verify that the date and time is correct on the computer.
    2. Safe Boot once, then restart normally, then try downloading again.
    3. Try with a different user account if the issue persists
    If the issue persists
    Install Lion onto an empty partition (internal or external).
    Note: You can Use Disk Utility to live partition the internal drive and create a second partition large enough to install Lion.
    Start from the clean installation of Lion.
    Download Mountain Lion from the Mac App Store. Note that the original startup disk can be set as the destination for Mountain Lion during the installation process.

  • HT201364 trying to download os x mavericks and i get an error saying "The product distribution file could not be verified. It may be damaged or was not signed." how do i fix this so i can update my new macbook pro?

    "The product distribution file could not be verified. It may be damaged or was not signed."
    please help! i want to update my computer!!!

    "Update your new MacBook Pro"?
    Well, if your MacBook Pro is new, it already has Mavericks installed and there is nothing to update.
    Go to the Menu Bar, and click the Apple logo.  Then click "About This Mac."  Does it show OS X 10.9 or 10.9.1?
    If so you are already running Mavericks.

  • I purchased the mountain lion and while downloading an error message appear :The product distribution file could not be verified. It may be damaged or was not signed. what i've to do to complete downloading??

    please help me coz i'm anew mac user and i don't have much knowledge about mac system

    how can i skip his error ( The product distribution file could not be verified. It may be damaged or was not signe )
    because it's driving me crazy

  • I tried downloading the latest OS X Mountain Lion and [after a long time... I have a slow connection] I got an error message ... The product distribution file could not be verified. It may be damaged or was not signed.

    Hi folks,
    I tried downloading the latest OS X Mountain Lion and [after a long time... I have a slow connection] I got an error message ... We could not complete your purchase The product distribution file could not be verified. It may be damaged or was not signed.
    Everytime I retry or continue the download I just keep getting the same error message!!!
    What can I do to get my product?
    PM

    The only thing that worked for me was to boot in safe mode.
    Power down.  Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore. 
    No trouble at all once I did this.
    Reminder: create full backup before you upgrade OS
    Hope it helps.

  • Download failed and receive the following message: The product distribution file could not be verified. It may be damaged or was not signed.

    download failed due to internet problems. I can't restart the download again and receive the following message: The product distribution file could not be verified. It may be damaged or was not signed. please help thanks

    I went to Purchases and it worked from there having had the same problem you describe.

  • I try to download the OS X Mountain Lion, and I keep getting an error saying, "The product distribution file could not be verified. It may be damaged or was not signed." Please Help!

    I try to download the OS X Mountain Lion, and I keep getting an error saying, "The product distribution file could not be verified. It may be damaged or was not signed." Please Help!

    If you have Intego VirusBarrier X6 installed
    1. Open /Applications/VirusBarrier X6.
    2. Click on the "Surf" button.
    3. Click on the "Ad Banner Filter" tab.
    4. Click "OFF" next to "Banner advertisement filter".
    5. Start the computer in Safe Boot, then restart the computer into normal mode.
    If don't not have Intego Virus Barrier installed
    1. Verify that the date and time is correct on the computer.
    2. Safe Boot once, then restart normally, then try downloading again.
    3. Try with a different user account if the issue persists
    If the issue persists
    Install Lion onto an empty partition (internal or external).
    Note: You can Use Disk Utility to live partition the internal drive and create a second partition large enough to install Lion.
    Start from the clean installation of Lion.
    Download Mountain Lion from the Mac App Store. Note that the original startup disk can be set as the destination for Mountain Lion during the installation process.

  • I tried to download Mavericks overnight and it never finished.  When I tried to download again I got this message "We could not complete your purchase.The product distribution file could not be verified. It may be damaged or was not signed." Help?

    I tried to re-download Mavericks after an apparent failed attempt and now I get the message "We could not complete your purchase.  The product distribution file could not be verified.  It may be damaged or was not signed."
    Can anybody help?

    Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
    Step 1
    Back up all data.
    From the menu bar, select
     ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
    Step 2
    Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
    Step 3
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

    I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

    I went to Purchases and it worked from there having had the same problem you describe.

  • I tried to download the latest OSX Mountain Lion and got this notice - "We could not complete your purchase.  The product distribution file could not be verified.  It may be damaged or was not signed. "  What does this mean and why can't I download it?

    I tried to download the latest OSX for my iMac - Mountain Lion.
    This is the message that I received:
    "We could not complete your purchase.  The product distribution file could not be verified.  It may be damaged or was not signed."
    What does this mean?

    The only thing that worked for me was to boot in safe mode.
    Power down.  Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore. 
    No trouble at all once I did this.
    Reminder: create full backup before you upgrade OS
    Hope it helps.

  • I get the message"The product distribution file could not be verified. It may be damaged or was not signed." and cannot download mountain lion. what is the probem?

    I get the message"The product distribution file could not be verified. It may be damaged or was not signed." and cannot download mountain lion. what is the probem?

    http://blogs.picpacwrack.net/2011/11/you-need-command-line-on-mac-too.html

  • Why can't I purchase and download Mountain Lion? I get the following message: The product distribution file could not be verified. It may be damaged or was not signed.

    I have tried to re-install Lion, delete different cach folders, etc., nothing is working - I keep getting the same message:
    We could not complete your purchase
    The product distribution file could not be verified. It may be damaged or was not signed.
    Please can anyone be of kind assistance.
    Thank you!
    Zanjan Fromer

    I have tried to re-install Lion
    If you are trying to reinstall Lion, you need to use Lion Recovery
    Why can't I purchase and download Mountain Lion? I get the following message:  The product distribution file could not be verified. It may be damaged or was not signed.
    For that issue, quit the App Store if it's open. 
    Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
    Type this exactly as you see it here:
    /Library/Preferences/SystemConfiguration
    Click Go
    Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
    Relaunch the App Store and try downloading MLion.
    *****   Your post is rather confusing. There's a difference between reinstalling Lion and downloading Mountain Lion.

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