Files hanging in print queue. Reboot seems only way to release to print device

The tech from the Windows Forum suggested I should post my problem here because you folks have better expertise.
My OS is Win 7 Pro. Have three output devices. Two hang files in the print queue. Third is an early 90's vintage HP Laserjet. Works flawless.
All devices are connected to our ehternet and Dell server. Other users do not experience the problem my desktop unit suddenly has encounted.
1. Ricoh Model C5501 with Fiery (Had on the network for two years, no problem until recent.
2. No hardware or softwware changes, although the problem started happening after a late December or Early January Windows update. Only thing I know . Coincidence? Maybe
3. Computer is on a domain network
4. Sometimes I get a message out of the system tray that tells me the document failed to print, but there is no message number. Other devices no message at all.
The files just fail to print or released from the print queue.
I can open the print queue and delete the files or cancel printing without a problem.
Tried stopping and restarting the print spooler. No help. Files still in print queue.
Re-booting the computer will release the files from the print queue. That has been my only dastardly work around.
Could my print spooler files be corrupted? Could a Windows update have changed my environment or written a file to cause this scenario?

Hi Robison,
Could you please tell us what update have you installed recently? since this issue only occurred after installing this update, Maybe something installed in your system conflicts with it, in order to find out whether this is a culprit, I suggest you uninstall
this update for a test.
Plaese also keep the latest drivers for the printers or just reinstall the drivers.
Yolanda
TechNet Community Support

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All the printers in my test were all new HP network b/w printers or network MFP b/w printers. All of them were less than 2 years old. None of them were consumer-grade home USB printers.
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Long Active Directory Name: “Steve Jobs”
Short Active Directory Name: “spj”
“Legacy” NT Names: “domain\spj”
Full domain name (used for email etc): “[email protected]”
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OK, so here’s where I vent, complain and scratch my head. Join in on the fun.
Sometimes shared print queues don’t show up in the Print & Fax system preference pane after they have been added. I have no idea why. The local CUPS admin page (http://localhost:631) on my Mac test clients can see the connected queues, and the queues show up in ~/Library/Printers. The “lpstat –v” command shows the connect queues too. But for some reason, sometimes network print queues that I have previously setup (and use regularly) don’t show up in the Leopard Print & Fax preference pane. Local USB printers always show up fine for me.
2. When challenged to authenticate a print job to a Windows print server (AD), the Mac’s authentication dialog box pre-populates the AD user’s name in the “Name” field incorrectly. Example:
A user named “Joe Is Cool” (short name “JIC”) prints a job to the print server. The print auth dialog box challenges him for a name and password. It is pre-populated already with the name of “Cool, Joe”. When a valid AD password is entered, the job is rejected (it fails authentication and gets put on hold – which is hard to see this unless you explicitly look at the Printer.app proxy tool in the Dock). However, if the user replaces “Cool, Joe” with his official AD short name of “JIC” and then enters his AD password, the print job is accepted and printed. I wish Apple didn’t try and pre-populate the dialog box! Can this be avoided or prevented?
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3) The Printer Setup Utility app, which used to live in /Applications/Utilities, no longer exists. Apple has discontinued it for various reasons. Mainly security and simplicity. I wish it was still available, but the system pref pane works fine (well, usually)
4) Active Directory-based print queues will show up in the OS X Printer Browser as “Open Directory” printers, even though this is not 100% technically correct. Why can’t OS X tell the difference between OD queues and AD queues and label them as such?
5) Leopard has locked down the ability to add network printers. You now must be a local administrator in 10.5 or later. I understand the importance of this security measure in certain environments, but why can’t there be an option in the Security preference pane to “Allow non-admins to add printers”? This would make me very happy.
6) Setting the default printer and resetting the CUPS system now require you to right-click in the left side of the Print & Fax pane. There no longer is a button or menu option to do this.
7) Sometimes after a job has printed the printer proxy app (from ~/Library/Printers) stays in the Dock and won’t go away.
Conclusion
Please chime in on your experiences, bugs, opinions and comments.
Message was edited by: Daniel Stranathan

I have noticed several of the changes in our system when printing to an AD printer from a Leopard client. I have one issue that is pretty odd and I'm not sure what is going on. When printing an Excel worksheet, I get prompted for AD credentials. After submitting the job, the print queue says "Waiting for Authentication", I have to press the Resume button and then the authentication dialog pops up. I successfully authenticate (My auth dialog is populated correctly and the remember to keychain option is selected) and the job prints fine. If I print the same document again (without closing the worksheet or Excel), or any other worksheet, I still have to reauth. I can print just fine to the same printer from Textwriter and I do not need to authenticate. Weird...

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Thanks for replying - I was able to print a configuration page from the printer. I am not sure how to send text directly to the printer (assuming you mean by bypassing the print command window) - if someone has this info for a Mac, I can give it a try.
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Files hanging in print queue. Reboot seems only way to release to print device

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