Fillable pdf's returned by clients are readable only one line at a time

We have been emailing fillable pdf questionnaires to our customers for them to complete and return via email.  When some of them have come
back, they are only viewable one line at a time, we need to highlight the fillable field that the customer completed so we can view their answer.
Does anyone know why this occurs and why it would be isolated to a few cases?  Thanks!
George

They were probably filled-in and saved with the Preview application on the Mac. For more information and some approaches you can take to correct, see: http://kb2.adobe.com/community/publishing/885/cpsid_88564.html

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