Finally got face time to work - but screen freezes and can't continue the call

finally got face time to work - but screen freezes and can't continue the call - how can I fix this problem?

Probably a network problem but see here for troubleshooting: http://support.apple.com/kb/TS3367

Similar Messages

  • Hello, i am having problems getting face time to work, I keep getting an error message saying the server could not process the registration, I am using the username and password I always have and it has always worked in the past, any ideas?

    Hello, i am having problems getting face time to work, I keep getting an error message saying the server could not process the registration, I am using the username and password I always have and it has always worked in the past, any ideas?

    We aren't Apple, just users like you volunteering to help other users with problems. Threatening to go to Samsung doesn't mean anything to us. What troubleshooting have you tried so far?

  • IPhone 6 screen freezes and can't find wifi after iOS 8.0.2 update

    iPhone 6 screen freezes and can't find wifi after iOS 8.0.2 update. Have to do a hard reboot. I am Extremely disappointed and lost ALL trust in Apples Quality Assurance. From now on I'll wait a week before I update.

    Hey there Shortos,
    It sounds like your phone touchscreen is not consistently working for you after updating to iOS 8. I can see how that would be pretty frustrating. It sounds to me like this could be a software issue or an issue with the screen itself. I would start with the troubleshooting in the following article to help troubleshoot the screen itself:
    iPhone, iPad, iPod touch: Troubleshooting touchscreen response
    Restart your device
    Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
    If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
    Clean the screen with a soft, slightly damp, lint-free cloth.
    Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
    If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.
    If that does not resolve the issue, I would next quit all the running apps on the device:
    iOS: Force an app to close
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
    When you have done that restart the device and test the issue again:
    iOS: Turning off and on (restarting) and resetting
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • I cannot connect my iPhone 5 32GB IOS 6.02 to iTunes 11.01 on a Mac Book Pro. The screen freezes and doesn't recognize the iPhone at all. Thank you for your help.

    I cannot connect my iPhone 5 32GB IOS 6.02 to iTunes 11.01 on a Mac Book Pro. The screen freezes and doesn't recognize the iPhone at all. Thank you for your help.

    Read here.
    http://support.apple.com/kb/TS1591

  • I just got a wireless keyboard for my iPad 4 and can't get the onscreen keyboard to stop showing as I type with the keyboard.

    I have a just bought a bluetooth keyboard for my iPad 4 and it works fine. It connects with bluetooth and when I type the characters appear fine but the on screen keyboard will not go away. How do I get it to disappear while I am using my bluetooth keyboard.
    James, arealniceguy

    Yes that was my next step but I removed the Swift key app I had installed with slightly different functionality than the Apple default screen keyboard. I figured I really didn't need that functionality since the Bluetooth keyboard offered far more flexibility. Sure enough the well designed default Apple keyboard seems to know it is not needed when an external keyboard is in use. Apple software just works better as always.
    James, arealniceguydotcom

  • Is there any way to keep the charge indicator bar onscreen in the lock screen in IOS7? And can I keep the call in progress screen up instead of going to wallpaper while a call is dialing?

    IOS6 had a charge indicator bar on the lock screen that allowed me to see at a gance how much charge I had. Now it only flashes onscreen when I first connect the charger for about 1-2 seconds. I know the icon in the top right shows percentage, but it is too small to get an accurate look.
    Also, when a call is in the progress of dialing my phone just shows the wall paper instead of the whole call control screen. I can hit the home button then hit the return to call bar at the top of the screen to get the control screen, but that is annoying to say the least. If I accidentally dial a number while navigating my contacts or one of the apps it takes several steps to cancell the call before completion.
    I know my wallpaper may be pretty, but I don't need to see it while trying to use the phone instead of having control of the phone or seeing desired information (charge indicator).

    I have a similar issue. Sound works okay but keep getting the app not optimized, you may experience a decrease in celluar strength. Verizon says it is a software issue. Apple says it is a hardware. Phone will niot synch to itunes to do any kind of reset.

  • While talking to someone, I could lock the screen in iSO6 and continue the call, How could I do the same in iSO7?

    Dear Team,
    In iSO 6 while talking to some one I could lock the screen in the middle of the call and I could continue the call, this helps me in may ways
    1. I dont press the key board accidentally so that key presses wont be sent to IVR if Iam talking to a customer care or bank ect..
    2. once I lock the screen while talking to the other person, accidentally I could avoid pressing End button, as it is touch screen and an accidental skin touch ends the call?
    3. How could I reject the call if I dont want to receive the call using touch screen in iSO7 if possible?
    could you please answer these queries if am on right forum, if not let me know?
    thank you.
    Kul

    Hello Csound1
    The feature exists (and is clearly described in Numbers User Guide) in Numbers '09 but the thread is about the behavior of Numbers '08.
    Yvan KOENIG (VALLAURIS, France) mercredi 21 septembre 2011 21:59:50
    iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0
    My iDisk is : <http://public.me.com/koenigyvan>
    Please : Search for questions similar to your own before submitting them to the community

  • I just got my Mac Pro repaired from Apple but I am experiencing the same issue: Screen freezes and shows funny rectangular bars. I shut it down manually and when I try to turn it back on it beeps 3 times. I know its the RAM but is there a way I can fix it

    I just got my Mac Pro repaired from Apple but I am experiencing the same issue: Screen freezes and shows funny rectangular bars. I shut it down manually and when I try to turn it back on it beeps 3 times. I know its the RAM but is there a way I can fix it

    If you just got it back and it isn't fixed or something else is wrong with it take it back and have them do the repair correctly.

  • I forgot my iPod at a bomb fire at school and it was on the field and water got on it everything works but you can tell that theirs water inside how much would it cost to replace the screen at apple

    I forgot my iPod at a bomb fire at school and it was on the field and water got on it everything works but you can tell that theirs water inside how much would it cost to replace the screen at apple

    Place the iPod in a sealed container with a desiccant for a week. Uncooked rice works. Change the desiccant every day or so for a week.
    Do not charge or turn on the iPod until dry. Then try:
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       
    Apple will exchange your iPod for a refurbished one for
    $199 for a 64 GB 4g
    $99 for the other 4G iPod
    $149 for 5G iPod.
    They do not fix yours.
      Apple - iPod Repair price

  • Face time was working very good but suddenly I can't make any call ! I have iPad mini

    face time was working very good but suddenly befor 3  days I can't make or receiv any call. I have iPad mini  iOS 8.1.3

    Hi Sunlightbm,
    Sorry to hear that you cannot make any FaceTime calls. If you have not done so already, take a look at the article below to go over some general troubleshooting to get it back up and working again. Check the settings on your iPad for things like Date & Time is set correctly to making sure your connection to the internet is good. 
    If you can't make or receive FaceTime calls
    http://support.apple.com/en-us/TS3367
    Take it easy,
    -Norm G. 

  • All of a sudden my Face Time stopped working - I even changed my password but it still doesn't work.  Any suggestions?

    How can I get my Face Time to work again?

    Hello there, joanne88.
    The following Knowledge Base article offers up some great steps for troubleshooting FaceTime:
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • My tx is so slow, the web cam is not working, the screen freezes and got color distortions

    - My tx is so slow, and heats up very fast... so i think that the advance is not working properly
    - the web cam is not working, since the 3th time iused... when i try to use it with my msn... got freezed, then y try ending the process and doesnt work, y     have to restart it but it stay just on logging off... and do nothing more... so i have to switch off directly from the power button
    - The screen freezes... some thimes the screen got freezed... and got color distortions too... so i have to to switch off again directly from the power button
    i was thinking that it was a software problem... but i restore my lap and it doesnt work cuz it still being with the same problems... so lately im thinking that its a hardware problem... i call to technical support from mexico... but they can do nothing for me cuz i bought my lap at circuitcity from el paso... and that store close a few months ago... so i need help before de warrantie expires...
    This is the second time that my lap gives me problems, last time I made the change at the store but this time it will be impossible cuz is now closed...
    that is why I seek your help...
    i will be grateful if you answer in Spanish because my English is not very good...
    thankyou so much...

    If your warranty has not yet run out get it serviced, now!  All of the comments seem to indicate that it is the motherboard>

  • How do I can't get Face Time to work on my iMac.

    I have OS X 10.9.4 on my iMac computer. Face Time quit working. Tried to buy the 99 cent app, but was told my computer has a newer version installed. Was told I would have to uninstall what I have and then download the 99 cent app, if I want to change. Looking for answers as to what to do.

    When I try to use Face Time, I sign in and click next. I am told about choices to reach me by phone and e-mail. I chose phone and e-mail and click next. This takes me back to sign in. I try clicking on the number I want to call from my contact list and nothing happens. My favorites no longer appear on my screen. Do you have any suggestions? Will be out of town until Sat. and will check back for your help. Many thanks.

  • Face Time stopped working after 10.9.5 update

    Have been on with Tech support in a chat, but was unable to resolve the issue.
    Now I can not get back on in a chat, the option is no longer on the screen.  I am not in a location where phone calls are possible so chat is the only way to get assistance.  Does anyone have any suggestions?

    My challenge is that when 10.9.5 was installed, it stopped Face time from working.  I can no longer log in.  Get a continuous loop from log in to verify back to log in.
    I have read that others have had this issue at various times over the past year, but no solution have been posted

  • I have a new iPhone 5C, have the sounds alerts set up. But I'm not getting sound alerts for new voicemail, only the red circle on the screen.  How can I make the sound alert work?

    I have a new iPhone 5C, have the sounds alerts set up. But I'm not getting sound alerts for new voicemail, only the red circle on the screen.  How can I make the sound alert work?

    I have had this same problem for weeks now with my 4S.  I just got a new 5S after being extremely frustrated and the same thing - no sounds.  After searching posts all over, I couldn't find a solution. I just told my friend of the issue and he asked "Do you have the Do Not Distrub on?"  I didn't even know such a function existed.  Upon looking that was exactly the issue.
    To resolve, go to Settings> Do Not Disturb> Manual.  If it is green, turn it off.  You will now get phone calls and text alerts.
    This functionality is also on your quick access utility menu (slide up menu).  I assume this is how it was enabled on my phone.
    I will post on other sites since I searched for weeks for this solution and didn't see it anywhere.  Good luck!

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