Finger print

my finger print scanner does not work on the lock screen but when i log in using the password it will then work.
i'm trying to open digital persona personal there is user name and password i'm tring to type same password not accepted .
kindly advice
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Hello yorevththe,
Take a look at this document, and let me know if the troubleshooting steps help to resolve your issue. Please let me know.
Good luck!
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My finger print scanner for logging on to web pages no longer works in firefox 4

My laptop has a finger print scanner that manages passwords. You scan your finger to log on to various pages or accounts instead of typing in the log in information. It worked flawlessly in the older version of Firefox, but since upgrading to Firefox 4 it no longer works. I checked and it still works with Windows.

Is the a Digital Persona fingerprint scanner, also used in teh HP SimplePass Identity Manager? If do the company that make the bioscanner have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388

HP Pavilion M7 Finger Print Reader Not Working

Hi,
I recently purchased an HP Paviolion M7.
I put an OCZ SSD in, and ended up doing a fresh install using non-HP Windows 7 (64). Using the HP Recovery Tools is simply not an option (believe me I tried).
I have everything working now, except for the Finger Print Reader. I have tried everything I can think of and could find.
I am using all the drivers/software from:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5273...
I have done these things:
https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/threadpage/2/Defau...
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And more.
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I believe the above picture causes the Authentec HP SimplePass software to not recognise the driver version, see screenshot:
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I am sure they are the correct drivers, they worked with the system when it was an "HP" version of Windows.
The screens work for me, here they are again:

Can the new finger print identification recognize 2 different usres finger print so we can share the same device.

Can the new feature of finger print allow 2 different users shareing the same device have 2 different finger prints?

Dave,
Touch ID will accommodate up to five finger prints...it makes no judgement on which five fingers are registered.

Can two people use the finger print reader on the same computer

I can not get the finger print reader work for me. My wife can use it, but I can not get registered.

Hi,
Based on the following link, you need a different account to be able to register your fingerprint, the rest should be the same:
http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01471790&printver=tru...
Can multiple people log into the same PC with the fingerprint reader?
Yes, multiple people can log into the same computer with the fingerprint reader if each has their own user account.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

When I installe Firefox version 4 my finger print scanner quit working. Any fixes for this?

I downloaded and installed Fire Fox 4.0 a few weeks ago. As soon as I downloaded the new software, my finger print scanner quit working. The scanner light that normally appears when ever there is a request for entering a user name or password no longer turned on and the scanner was no longer functional. I removed the new Fire Fox version and re-installed version 3.6.17. My finger print scanner is now working again.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Firefox > Preferences > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode

FireFox 4.0.1 does not support HP Simplepass Identity finger print scanner?

The previous version of Firefox would work with my HP Simple pass (finger print scanner built into the laptop) to be used as a password for all web sites that require a password. Firefox 4.0.1 does not know what to do when I scan my finger print on a login page. Can I remove Version 4 and go back to the old version that worked?

Please do not mind my first error, the one about the Finger print Scanner. \
But please help me with the USB problem.

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Have you tried turning Touch ID off and then back on?
If it continues to fail it is probably a hardware error and you will need to get it serviced.

Finger print reader and windows 8.1

Have an HP DM4T1100 notebook, Can't get finger printe reader to work with Windows 8.1. Worked with 8.0 64bit, but when upgraded to 8.1 64 bit lost the use of the Finger Print Reader. Have loaded many different drivers and software but nothing works and the finger print reader no longer "blink". Sometimes get infor saying swipe finger but the Reader is not flashing.
Need to know steps to clear all the fingerprint drivers and software to start over, hopfully with know dirivers and software that works with Windows 8.1 64 bit.

Hello,
After checking the HP Driver and Download page, for your exact notebook. Their are no available drivers for Windows 8 or 8.1. For a possible work around, you can try the 8.1 drivers for another notebook. At this point, I would suggest creating a restore point on your computer if you have not already. I have included the document 'Using Microsoft System Restore (Windows 8)'. Please click on the option for Create a restore point, and follow the instructions.
Once the restore point has been created. You will need to uninstall the previous drivers that you have installed for the finger print reader. I have included the steps below for uninstalling through Add and Remove Programs.
* From the Start screen type Add and Remove Programs
* Select Add and Remove Programs
* Once the list is populated look for anything like Validity driver, SimplePass, Finger Print Reader, or Biometric
* Right click on these options and select uninstall
After all the items have been uninstalled, please restart your computer. After the computer is fully back, please empty the trash.
The next step will be to install the Validty driver, and then the Fingerprint Reader software. I have included the links below for you.
'Validity Fingerprint Sensor Driver'
'AuthenTec Fingerprint Sensor Driver'
Please let me know if you are able to use the Fingerprint reader after this, thank you.
I worked on behalf of HP

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Set up Touch ID with your fingerprint - Touch ID - iPhone Basics - Apple Support

Finger Print Scanner is not working after downloading new SimplePass

I upgraded my laptop ENVY dv6 to windows 8.1 and downloaded the compatible simplepass. I installed it and tried to start using it. When i had to swipe my finger for it to register my fingerprint and start using it, the finger scanner is not turning on and is not working.
How do i fix this?
Thank You

my finger print scanner is also not working and detecting the sensor also... can u people suggest to solve my problem.
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Finger Print Scanner is not working after downloading new operating system 8.1

hi,
recently i have installed new OS windows 8.1 for my HP PAVILION DV6 laptop, but my bluetooth and finger print scanner is not working. can any one suggest me solve my problem..
txs
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Hi @sam1211 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6 Notebook and Bluetooth and HP Simplepass complications since doing a Windows upgrade. Here is a link to the HP Support Assistant. Just download and run the application. Just to make sure all drivers and software are updated as well.
Here is a document on troubleshooting and using Bluetooth if needed. Under the tips for finding a Bluetooth device, there is a section on making sure the wireless communication is turned on. This is an important section.
Here is another document with some great information about Bluetooth fixes.
Here is a link to troubleshoot the HP Simplepass software.
The HP SimplePass Identity Protection Software must be updated to v8.00.57 or later. Here is a link to download the latest. You will have to uninstall the old software.
Hope this helps you with the Bluetooth and HP Simplepass.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Finger print reader not working - file PSQLPWD.DLL

Hi,
I need some help, I run an spyware and detected the file PSQLPWD.DLL and renamed it as PSQLPWD.DLL.VIR.VIR and deleted it. After that I was not able to use th finger print reader. I read that that file is part of the is part of Thinkvantage longon that belongs to thinkadvantage fingerprint protector. I believe i need it in order to use again my finger print reader. Please correct me if i'm wrong about my thougts. if it is true, how can i get that file back (it has been completely removed from my system)?
Thanks

Hi @Toker ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after upgrading to Windows 8, you fingerprint reader is not working.
I would be happy to look for updated drivers for you, but I will need your exact model of HP HDX18 Notebook PC you have. Is your Windows 8, 32 or 64 bit?
How Do I Find My Model Number or Product Number?
Here are some links that may assist you in the meantime.
Downloading or Updating Software and Drivers for HP Computers
Software Does not Install or Work Correctly (Windows 8)
Have you tried running The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to aid you?
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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How many finger prints can be stored for use on the iPhone 6 plus and iPad air 2?

my wife and I share the iPhone 6 plus can we both enter a finger print for access and payments On one device?

Flexter wrote:
my wife and I share the iPhone 6 plus can we both enter a finger print for access and payments On one device?
On an iPhone, you can have 5.

Re: Screen full of finger prints on brand new laptop

Hi
I bought a brand new laptop from a well known store when I opened it the screen was full of finger prints so I exchanged it for the same model and that 1 was the same and looked like it had been wiped with a damp cloth and 1 else had this problem is it the stores fault or Toshibas fault.
Thanks

Thanks for reply.
I have had 3 of these laptops now as the first one developed a fault but it was sealed and the adaptor and plug were sealed in a plastic bag, the second 1 was sealed but the plug and adaptor wasnt in a bag, and was also in a different box than the first 1.
Now the 3rd one is in the same box as the first it was sealed but the plug and adaptor wasnt, at the moment I have a complaint with the store were I bought it because even though they were sealed.
I feel that the 2nd and 3rd had already had a system restore but have been told they were new so I dont know whos at fault the store or Toshiba.
I dont think I should have to clean a brand new screen it might sound like nothing to some people, but I bought new and expect new

I want to use finger print on HP Probook 450 G1 .. Windows 8.1 Pro

Please help me i just Bought HP probook 450 g1 .. and i installed the validity fingerprint sensor succesfully but i don't know how to use the finger print or where i can find it .. i downloaded simplepass .. tha black virsion and i couldn't understand any thing .. and l keeps telling me '' Simplepass can use your windows pass word to log on'' and whenever i write it .. the program tells me .. the password you enterd doesn't match .. and i tried to install HP Client Security Manager .. i keep telling me that ERROR 1001 .. i i want to do is the use the fingerprint ... is that possible in that laptop .. i think i'm going to die

Amr-Zero,
No dying!
As far as I know, your computer is not going to run SimplePass -- it wants to run the HP Client Security Manager.
There are some prerequisites as listed on the System Requirements page. Amongst these: the File Sanitizer Software, both .NET framework 3.5 and 4.5, and others. It is likely that your system has all the necessary software, although you may not have installed the File Sanitizer yet. It is available from your computer's driver page.
If you do not yet have .NET Framework 4.5, you can download install .NET Framework 4.5.1: Microsoft .NET Framework 4.5.1
It is of vital importance that you have all your Windows Updates in place. Make sure they are indeed complete. If you are one of the people in the world that do not believe in Windows Updates, turn them off later -- this is not the time.
HP ProBook 450 B1 Notebook Drivers - Windows 8.1
You need to remove and banish that SimplePass software from the system.
Control Panel > icon view > Programs and Features > find and remove the SimplePass software
Next:
Create a Restore Point Create a Restore Point – Win7 OR Create a restore point Win8
Close all your programs and Shut down the computer
Disconnect everything (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook
Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The Hard Reset procedure does not wipe out your files nor does it destroy your Windows setup in any way. It just "clears the cobwebs". Depending on the cause of the problem, this kind of "reset" can fix a variety of computer glitches.
==========================================================================
Unfortunately, this is the extent of my knowledge on the subject. You have a "business" computer and this is "business" software. I perfectly understand that YOU might be just someone sitting in your house somewhere on the planet -- it is the COMPUTER and the SOFTWARE that is the difference here.
There is a White Paper on the subject in your Manuals section -- it is useful if you have some background in the subject at all.
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Finger print

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