Fingerprint Reader Not Detected

1. Product Name and Number
Compaq CQ45-207TU
2. Operating System installed (if applicable)
Windows 7 64 bit
3. Error message (if any)
FingerPrint Reader Not detected
4. Any changes made to your system before the issue occurred
Reinstalled OS and formatted HDD

There you go, I am facing the same problem, my finger print reader is not recognized, attached below is my screen shot of my device manager where i installed my drivers for this finger print reader.
Spoiler
attached is the second image of the software used by finger print reader in my lap top, showing the error message. "Finger print reader is not recognized"
My model number is: Hp pavilion DV 6907 TX
The model was initially with the Operating system - Vista, my finger print reader all worked fine, then i later upgraded to windows 7, where i was successful in finding all drivers for my lap top. I was successful in finding the drivers for my finger print reader as well, and i installed it, that's the reason it shows in the device manager, but i don't know the reason why it is not getting detected.
Is this something to do with the hardware failure to get detected by the drivers ? or an incorrect driver inside my laptop which is not gelling with the hardware ( the driver is not getting digitally signed). please help.

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hey guys,
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Have you install Validity Fingerprint Sensor Driver? Here is link to it just incase ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45021.exe
Although I am an HP employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
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Fingerprint Reader Not Detected during startup on Windows 7

Dear Community Users/Tech Guru,
I am hoping somebody could shed light into a weired issue I am facing with this *stupid* Microsoft OS. I purchased a T400 last year and brought a x64 bit Windows 7 three months ago and have it setup for clean installation. I followed the procedure published in lenovo.
I had the security setup of my notebook to use pre-desktop authentication and single sign-on. I had everything setup and running.
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I attempted to reset the policy settings of CSS but then the pop up screen just got stuck:
- I did a reboot and reset the fingerprint data and password (after exporting the
settings),
- uninstalled the fingerprint reader and CSS
- uninstalled the CSS. I had encountered some issues while uninstalling it
Windows is reporting that the installation log file could not be found. I manually
downloaded the driver from the site and used the installer to remove it from my PC
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- Tested CSS and used fingerprint as default login method in battery mode
- Enabled Single SignIn method in CSS and BIOS
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Tx2510us - Fingerprint Reader Not Detected after Service Pack 1 for Windows 7 installed

Have had Windows 7 32-Bit installed and running fine since early last year.. Today Windows Update installed Service Pack 1.
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Have seen several older posts that reference a page with a fix for AuthenTec/Digital Persona, but get a 403 error when trying to access..
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~~~~ Nothings forgotten. Nothing is ever forgotten. ~~~~

Followed the given advice: installed SP1 again, ran Firefox in safemode, disabled other running programs as mutorrent, still Firefox didnt work. I had internetconnection (after restarting mutorrent this did work, the app telling me what the weather outside is worked) but no Firefox: as previous time I got the start screen, but could not browse the internet.
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Plz Help, Fingerprint reader not detected

Hello dear member,
I,m a happy owner of HP Probook 4530s. But from past 4 days my Nightmare starts. I Accidently restore my bios to default factory reset. After that HP protect tools could not detect my fingerprint reader. I had tried every thing. i had searched this forum. Try every thing to make it works Properly but the problem still exists. nd one more thing accidently i had formatted the hp recovery partition . Now Please help me i,m so much disturb because of it now

Uninstall current Validity fingerpint sensor driver and HP ProtectTools Security Manager. Resource:
Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install older version of Validity Fingerprint Driver from here and then HP ProtectTools Security Manager from here.

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I have an HP tx2525nr and recently did a clean install of Windows 7 (x64) and updated all of the drivers. When I try to enroll my fingerprints into the DigitalPersona program, it says the fingerprint scanner is not detected. It used to work when had Vista (x64) on my computer, so it shouldn't be a hardware issue. I have tried installing the driver used for Vista and that did not work either.

Hi,
Check below guide:
DigitalPersona, AuthenTec fingerprint and Windows 7
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HP Probook 4540s Fingerprint reader not detecting fingerprints in windows 8.1

I install the drivers form Valitdy that enables WBF so I can use the sensor in windows 8.1 from here
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It detects the fingerprint sensor and alows me to start registering my fingerprints but when i move my finger over it nothing happens.

Hello bbroecker37
Thanks for posting on the HP Forums!
I understand you are experiencing an issue with your notebook. However, since this is a commercial notebook, you should post your issue on the notebook board of the HP Enterprise Forums for a better answer.
Have a wonderful day!
Mario
I worked on behalf of HP.

Finger Reader Not Detected

The finger reader gives an error message "Reader not detected" Any suggestions, Thanks

Hello Wygalro,
I understand your fingerprint reader isn't working correctly.
In order for me to better assist you could you please provide the full make and model of the PC you have. Providing me that information will better help me help you.
Please respond at your earliest convenience.
Thanks.
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

Fingerprint reader not detected

I have a HP pavilion dv6 1152tx laptop.
I have upgraded the system form pre-installed vista to win7 and installed the driver for fingerprint reader that came with the upgrade disk but it says reader not detected.
I also tried installing the driver provided on hp support site but no success.
Can anybody tell me what to do?
any other link for driver of Digital Persona fingerprint reader?

I have the same issue. Anybody have a solution?

Fingerprint sensor not detected

Good Day: I am unable to use my finger print sensor as I have lost all my data and had to purchase a new Windows 8 OS. Can you please assist? I attempted to use the validity Fingerprint manager and was prompted with the message "Fingerprint sensor not detected...." N.B (Computer has an I3 Processor)

Hello ikasif,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how the fingerprint sensor on your notebook computer is not working as it should, and I would be happy to guide you towards a resolution!
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at:
http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-EliteBook/bd-p/bsc-274
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Fingerprint reader not working and cant drag icons after windows 10 update

fingerprint reader not working and cant drag icons after windows 10 update

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the Windows 10 update, and wanted to assist you! To start, can you please provide me with the Product Number of your notebook? Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number? In the meantime, I recommend using the Go back to an earlier build option, in your System Settings:
HP Notebook PCs - Upgrading to Windows 10
Once you are back to your original Operating System, check to see if you are experiencing the same issue. If not, then you may consider holding off on the Windows 10 update for a few weeks, until drivers can be updated. Please let me know if this information was helpful by clicking the thumbs up below.
Have a great day!

Fingerprint reader not working in IE and saying failed to connect to sensor

Hi all,
I bought a Qosmio x500 10t a couple of months back. For the first couple of weeks i had no probs using the fingerprint reader to log in to windows and to log in to websites in Internet exploer.
All of a sudden it would not work on any website stored. The green banner showed accross the top of site and asked to swipe finger but nothing happened when I swiped. I rebooted and it worked again but not for long before failing. This time a reboot didnt work so i deleted my finger prints and websites and started from scratch. That worked for a couple of attempts before probs started again. And on trying to get into Fingerprint utility it says failure to connect to sensor. So, I did a system restore. It worked for a couple of times again and then same probs. So I found the updated utility software, uninstalled the old and put on the new. Same again, worked for a couple of times then failed.
I could not find anything stuck in the registry but to be on the safe side i did a full system clean back to factory setup using backup discs. Hey presto i thought it had worked. Everything going ok for first 24hrs and then same problems start to occur. Only this time it is also prompting me to enroll fingerprints even though i already have. And when i try to get into the utilioty it says failed to read sensor again.
The fingerprint log on to windows always works as long as i dont close the fingerprint utility down before shutting down. If i do exit the utilty i cant reopen it as it just says failed to connect to sensor. And then i have to unistall and reinstall the utility software. Aty the moment it occasionally works on websites stored but most of the time it doesnt do anything.
Please help. Do I need to send laptop back to Toshiba??

Hi,
*I got a solution* for the problem that the fingerprint sensor "suddenly" does not work any more.
When starting the Toshiba Fingerprint Utility, it says "failed to connect to fingerprint sensor".
Is it possible that just before it stopped working there was a new firewall installed, or firewall settings had been changed?
*In my case, the problem was solved by changing my firewall settings* (Windows 7 Firewall Control) to ALLOW all traffic for
the Authentec Fingerprint Sensor Service (AFSS). It is the file "AtService.exe" in C:\Program files
The reason is simple:
The Toshiba Fingerprint utility communicates with the fingerprint sensor service via TCP/IP.
Therefore, any firewall that blocks traffic on the local computer will block the communication.
*After changing my firewall settings, fingerprint sensor works* on my R700 flawlessly now.

Fingerprint Reader not working upon waking from sleep for windows login

Hello,
I have a brand new T540P with a Validity fingerprint reader.
Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows.
Things I have tried
-uninstalling/installing device in device manager and finger print manager pro software
-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options
-disabling "allow windows to turn off this device to save power" in device manager.
I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue.
Is this a platform wide issue affecting all T540P models? This is frusterating.
Solved!
Go to Solution.

sailoholic
Your report is the first we have ever heard of this issue on T/W. It does not happen on my T/W systems here (with or without 30 Day Standby enabled). The other reports I heard of this problem came from X240.
I just want to confirm with you - the problem happens after coming out of Sleep (and not Hibernate), right?
Can you tell me exactly what you are doing? e.g.
1. Use the computer normally (is AC attached or not?)
2. Close the lid - the computer goes to sleep (or do you go to sleep some other way?)
3. Open the lid 2 hours later (or how long)?
4. are you using a dock?
The more info you can provide, the better. Thanks for your help.
Also please let me know what BIOS version you have.

Fingerprint Reader Not Working

So I had Avast! on my computer. It was annoying and scanned every file for like 30 seconds with DeepScan. So I uninstalled it. When it uninstalled, it removed my fingerprint reader driver. My computer got really slow and a lot of my apps don't work. I wanna punch the Avast people. It is not a virus because I did not download anything after I uninstalled. I am not that dumb. I tried to reinstall according to people on the forum but it didn't work. Under device manager, I get: http://prntscr.com/3qpb8y
It says "unknown device."
Then, when I go to Control Panel, I get this: http://prntscr.com/3qpbrc
On the login screen, it gives me the option for fingerprint read login, but the light on the fingerprint reader doesn't light up and it won't log in. I even did a system restore to before the uninstall and it still doesn't work. -_- Then, I did HP Recovery Manager and reinstall Validity Sensor and SimplePass. That didn't help either. When I tried to reinstall SimplePass I got an error message. I saved the log. Here is what the log said behalf of the error:
Info 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: InstallDrivers64.7454D9E3_16A7_4545_824B_A965BF57EA5E, location: C:\Windows\DPDrv\, command: C:\Windows\DPDrv\dpinst64.exe /SA /S
CustomAction InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6F47502DAAA2 returned actual error code 5 (note this may not be 100% accurate if translation happened inside sandbox)
Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6F47502DAAA2, location: C:\Windows\system32\, command: regsvr32 /i /s dppassfilter.dll
MSI (s) (B8:94) [23:19:15:385]: Product: HP SimplePass Identity Protection -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6F47502DAAA2, location: C:\Windows\system32\, command: regsvr32 /i /s dppassfilter.dll
I have a Pavilion dv7 on Windows 7. It's 64-bit. Here is a screenshot of my system info: http://prntscr.com/3qpcv2
Please help me! My poor PC is screwed!!!
P.S. - NEVER GET AVAST!!!

Help us to help you by posting the following information.
1. The full Model No. and Product No. - see This HP web document if you don't how to locate the model number and\or product number.
2. The complete version and name of the operating system you are using ( ie Windows 7 64bit ).
3. Is your notebook still covered under warranty? Check your warranty status Here.
Check in the BIOS to see if the fingerprint sensor is enabled.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Re: Fingerprint Reader Not Working On Windows 8.1 Pro Startup

Model: ThinkPad Edge E420
OS: Windows 8.1 Pro 64 bit
Problem: Fingerprint reader suddenly stopped working (Image 1). One major change I think which might have lead to this - I had a recent update from Microsoft on 28/Aug/2014 (Image 2). I'm not sure though that this must be the cause of the problem.
Troubleshooting tried: I tried first to repair through "programs and features" but did not work. Then I tried to uninstall and reinstall the FingerPrint reader software (Latest version available on Lenovo Website for my model). Still did not work. I'm pasting photographs of the error. I've tried to follow all the methods shown on various threads on this forum but nothing worked so far....Even the TouchChip (Fingerprint) patch driver for Windows 7 (64-bit) which is compatible with Windows 8.1 doens't install. (image 3). Device manager shows error for Biometric devices. (image 4).
Please help.
Image - 1

For Windows 8.1 you should not be installing any fingerprint software. You should uninstall ThinkVantage Fingerprint Software. The driver you need (for TouchStrip Fingerprint Sensor) will come from Windows Update. Then you can enroll fingerprints from the PC Settings -> Accounts -> Sign-in Options screen.
If there is a problem with the device in Device Manager, try removing it and check the option to delete the driver software. Then reboot, run Windows Update, and a compatible version for your system should be installed.

Fingerprint Reader Not Detected

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