Fios Availability Error?

I've moved into a new construction development that is basically 1 street. We're told from the construction manager that the entire street has been wired for Verizon Fios. When I check the availablity on the website and someone on the phone, houses on both sides of me are eligible for Fios but not my house and a group of about 4 others. There's even a compartment in my front yard with a Verizon logo on it.
I would like to find out for sure whether Fios is available or not. I've spoken to 3 people on the phone to have the engineer's check it out and have heard back from no one. Right now I have Comcast Xfinity and since i haven't opted into a 2 year contract, i'm paying WAY too much. Is there anything else I can do before signing a contract with Comcast?

WallyB wrote:
Our area (Bluffs) of our development (Fawn Lake) has had FiOS from the beginning - we don't even have copper in the ground. However, there is no TV
If FIOS internet is available, but not TV, it is more likely the VZ does not have a franchise agreement with your city and has nothing to do with VZ investing in head-end equipment.

Similar Messages

FIOS cable box Error

I have a fios box - motorola QIP2500-3 - and the display says "Err4". I tried turning it off and on as well as unplugging it but the error wont go away. What is this error and how do I fix it?
Thanks!

http://en.wikibooks.org/wiki/How_to_use_a_Motorola_DVR/Boot_Error_Codes
Eb 04
Flash programming failed
After software object download complete and FP is displayed
Contact headend operator
That is an eb code, yours is an err code, which is probably just an updated boot error code, in either case it may not be one you can recover by yourself. you can try to verify that you don't have anything obstructing the flow of data communications between that box and the fios network, meaning re-tighten the coax cables and verify that you're getting a signal in that room (maybe bring a working box over to make sure that room isn't dead) other than that though, if you verify that you're getting good coax communication then you may be ready for a new cable box.

Waiting for FiOS Availability is Becoming Ridiculous

My name is Nick. Ever since you started advertising FiOS, I have been awaiting its arrival in my area (my zip code is in VA, 23434). I live in a residential area, but it is not rural. We currently only have Charter cable here and DirecTV. Both of these services are terrible, but especially Charter cable. I would say that my opinion of that company right now is borderline hatred due to poor customer service. I would like an answer to the following questions: Why is there no product availability map online? AT&T has one for their UVerse product. I find it suspect that you say in your online forum that you do not have a similar function for FiOS. Why are you being secretive about the availability of a new product? FiOS has been offered for over 2 years now. Is the availability in my area being delayed due to agreements with other carriers that create regional monopolies? If not, when will the product be available here and why is it taking so long? I would like to remain with Verizon due to positive service experiences in the past. However, if AT&T arrives in the area first I will be forced to take my business (and the rest of my family's business) to your competition.
Sincerely,
Nick

See if FiOS TV is available in your area.
Check Availability
I think you might be in trouble. I just found this post from a while back using the search feature.
by Kesian on 05-15-2012 05:26 PM
Options
Suffolk will never get Fios. Not until folks get angry enough to Petition/Sue City of Suffolk to break their contract with the Charter monopoly. I've been looking for that band wagon to hop on to no avail. I even hoped Cox would turn up since people 2 blocks from me have it. I'd jump on that in a minute just to have good fast internet.
I've lived in Suffolk since 1997 and had the lowest speed DSL this whole time until they offered my first upgrade last year to the Enhanced package. It is the same speed I had before only it has the ability to scale higher. It just never does so it still takes me 3 to 4 days to download anything. Still better than Charter since at least it runs 24/7. Thank you City of Suffolk.
And I found this news article
Verizon finishes digital-TV network - without Norfolk, Suffolk
By Carolyn Shapiro
The Virginian-Pilot
© April 12, 2010
Verizon Communications Inc. has finished building the fiber-optic network in Hampton Roads that allows customers to receive top-speed Internet and digital television service.
Verizon has franchise agreements with seven local municipalities - Chesapeake, Portsmouth, Virginia Beach, Hampton, Newport News, Poquoson and York County - that allow it to offer its Fios TV service to residents in neighborhoods where Verizon has built the network.
Fios services are available to 250,000 households in this region. That's about 40 percent of all households in the metropolitan area, according to the 2008 American Community Survey, which compiles basic demographic data annually for the U.S. Census Bureau.
Verizon will continue to deploy fiber-optic cables to some additional homes in coming months, mostly expanding within neighborhoods where it already has service, said Harry Mitchell, a company spokesman. So, a few more local TV viewers will have a chance to get Fios, the most comparable competitor to cable services from companies such as Cox Communications Inc., the dominant cable provider in Hampton Roads.
"You'll continue to see our crews out," Mitchell said.
Verizon has no plans, however, to seek franchise agreements with additional cities, Mitchell said. That means consumers in Norfolk and Suffolk won't have the Fios TV option in the near future.
That frustrates W. Randy Wright, a Norfolk councilman who lives in Bay Breeze Point, one of the few Norfolk developments where Verizon has strung fiber. He can get Fios Internet service but not Fios TV until Verizon has a franchise with the city.
"People would like to have the option," he said.
Verizon has had discussions with city attorneys but wouldn't agree to the same terms the city has under its Cox franchise, Wright said. Under state law, a city cannot grant one provider more favorable terms than it allows another.
A franchise grants a TV service provider access to a municipality's rights of way. In exchange, the company typically pays fees and provides benefits such as public and government access channels and programs for schools.
"They pay us a lot of money in the course of a year," Wright said of Cox, estimating that company provides "several million" dollars annually.
In seeking Fios franchises, Verizon considers the potential for gaining customers and the cost and difficulty of providing service, Mitchell said. The company chose "places that made the most sense from a network standpoint, from a market standpoint."
Since beginning the Fios project in 2004, Verizon has spent almost $23 billion, Mitchell said. As of the end of 2009, the company linked 15.4 million homes to fiber and has franchise agreements in more than 1,300 municipalities nationwide. Now, he said, the telecommunications giant shifts its focus from building the network to marketing Fios services to customers who can receive them, he said.
Most of Verizon's local franchises require the company to serve a certain number of homes within a certain time. In Chesapeake, Portsmouth and Virginia Beach, the company must reach all customers in its "initial service area" within three years of the franchise date.
Verizon decides the "initial service area." In Portsmouth, for example, that area includes about seven neighborhoods in the Churchland and Hodges Ferry areas.
"We reviewed it to make sure it was reasonable," Ronald Hallman, Chesapeake's city attorney, said of Verizon's initial service area in that city. "It's high-density areas."
Within seven years of the franchise date, Virginia Beach and Chesapeake require Verizon to serve at least 65 percent of all households in their cities. Even then, however, Verizon must cover only those areas that have a specific density of homes - 25 "occupied dwelling units" within a linear mile in Chesapeake and 30 per mile in Virginia Beach.
Consumers in more rural areas might never receive its TV service.
In Hampton Roads, Virginia Beach signed the first of the region's franchises in March 2007. Virginia Beach officials who are familiar with the Verizon agreement were unavailable to confirm whether Verizon had satisfied the requirement to cover its initial service territory within three years.
Chesapeake and Portsmouth granted Verizon franchises in 2008.
Mitchell said Verizon has met its obligations so far and is hooking up additional homes where it still needs to reach the required numbers. "We are on or ahead of schedule in our initial service areas."
Still, many local residents will remain left out of Fios TV. When Verizon dug up the streets around Bay Point condominiums in Norfolk to lay fiber three years ago, William Albertolli hoped he and his neighbors would soon have an alternative to Cox, which provides service packages to the development under a bulk contract.
He was disappointed to learn that Verizon had no plans for Fios TV in the city, though he said he has no complaints about Cox's service.
"If they brought the TV, then we could have a competitive price," Albertolli said. "Right now, we have no choice."
Carolyn Shapiro, (757) 446-2270, [email protected]

Adding Address to Fios Availability

I know for a fact that Fios is available in Huntington Beach, CA where I live. I have talked to a couple of neighbors who have it installed and have even talked to techs I have seen on site at my neighbors place. I have called Verizon a long time ago to get my address added to the list but it still hasn't been changed. Right now it says fios isn't available for my address but when I put my next-door neighbors address, it says it is available. I want Fios really badly and am ready to switch once I can get the service. Does anybody know how to get my address changed? Is there a list I can be added to so I can get it installed soon? Thanks a lot for all of your help.

Im sorry to hear about the availability problem. I sent you a private message on this issue.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Wrong FiOS availability

I am trying to get Verizon FiOS service for my company's warehouse building and Verizon keeps telling me that it is not available at that address, even though Verizon did pull a fiber optic cable and installed a fiber distribution terminal in the utility room of our warehouse building few years ago! I checked online and FiOS is available at the building right next to ours. I called Verizon a month ago and the agent was kind enough to sumit a work order for FiOS availability check and he told me it would take them 1-2 business days to process it. I called again a week later and the agent who took my call just kept saying that FiOS is not available according to her system and refused to provide further assistance. Can anyone help me???

Hi enie122,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

FIOS Availability?

Good afternoon!
I am curious whom I would talk to in order to put in a request for FIOS or DSL to please be made available in my area. I live less than 12 miles from Washington DC, less then a mile from major shopping centres and DSL boxes, neighbours half a mile away have DSL or some other form of broadband internet connection, and yet I am left with one option: dialup. And not just dialup, but when we have dialup it's only 28K.
Cable also doesn't exist in our area, despite being available less then a mile away. (Yes, I plan to request their assistance with this as well!) Air cards are only of limited use, since we have a full time college student taking primarily online classes in masters degree work and a work-at-home systems administrator, therefore the caps on the bandwidth is unacceptable. Satellite is not secure enough for the systems administrator.
I have lived in this house for ten years, and every year I think: "Next year!" and it never happens. I would like some advice in how to be more proactive.
Thank you.
-Pepper

Solved. Finally, got to a customer service supervisor that had a contact in engineering. Less than an hour later, I have a scheduled install day. Thanks to Mrs. T (name hidden) in the Texas call center!

Fios availability in Spotsylvania, VA

When will Verizon expand the Fios service to all of Spotsylvania, VA. It was explained to me 5 yrs ago that Verizon was not expanding DSL to my area due to the roll out of Fios and that some households in my area already had Fios and Verizon was actively upgrading to expand service to my street/address......it's been 5 years and I still only have the option of dial-up or wireless service, now the word on the street is that Verizon is not expanding to new markets. So where does that put me and my neighbors?? Since Fios is within 7-8 miles (maybe closer) of my address and within my county of residence, would my address be considered a "new market"? I have seen no less than 3 utility crews a the end of my street burying the orange conduit for either cable or phone lines in addition to the crews burying orange conduit all over the county....is there anyone that works for Verizon that can provide a REAL answer to my question without trying to fry my brain while spouting technical and engineering terminology? I get that the new technology requires substantial upgrades to the communication infrastructure, but Verizon has been working on installing Fios in my area for over 5 years.

WallyB wrote:
Our area (Bluffs) of our development (Fawn Lake) has had FiOS from the beginning - we don't even have copper in the ground. However, there is no TV
If FIOS internet is available, but not TV, it is more likely the VZ does not have a franchise agreement with your city and has nothing to do with VZ investing in head-end equipment.

Fios availability - There must be a better way

I have truly worked hard to try to be a Fios customer! 6 phone calls for 4 hours and 3 weeks later I still can't give Verizon my money. For whatever reason my address is not listed in the "Fios available" directory and no one seems to be able to figure out why. Neighbors on both sides and across the street are all listed as available. I was solicited for Fios when they installed it on my street years ago. So here I am with money in hand, Fios in front of my house and I can't become a customer ... go figure! I feel that the main problem is that because I am not a current customer, there is no record of me calling or anything. Each time I have called I have had to go through the same speech, same information, different person. I have talked to everyone from sales, customer service, tech support and engineering. No solution!
I am the best customer possible ... no advertising required, no sales team required. I will even place my order online, so no people are required but here I sit with my money in my hand!
THIS SHOULD NOT BE THIS HARD!

Please check your Private Message Inbox. It should look like this -->>
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Port forwarding & security level

[was orig sent to fios internetforum in error- I'm on a dsl line]
I've set up port forwarding for various services (mIRC, ftp, etc) on my Versalink gateway (Westell 327W router/modem). Ports are OK, Still, I can't access these when my firewall is set to "Typical Security" - I have to go down to Minimum for anything to get through. Is this the way it's supposed to work? I thought that port forwarding opened my selected ports in the firewall without compromising security otherwise. If I have to choose min. security, what's the point of port forwarding? Thanks for any feedback - ed

At this time I can't tell you about the Security Level setting, but I can answer this question
eda wrote:
What's the point of port forwarding?
I point to the info at
grc.com's pure CSS menu (Research -> Recent -> NAT Router Security)
Direct URL: http://www.grc.com/nat/nat.htm
But, it gets kind of weird.
For example, I point to the info at
DSLR (dslreports.com) -> FAQs -> Verizon Online FiOS FAQ -> Troubleshooting -> What is the NAT Table problem in the Actiontec?
Direct URL: http://www.dslreports.com/faq/16233
^^^
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

No Remote DVR After Router Reset

Remote DVR was working fine, then after router reset it no longer works.
This is very poor system design.
Rebooted DVR - No joy.
Can ping DVR so know it is on the network
DVR Self Diag passes all test and listener 1 is started
FiOS TV Central Error Message: "There was an error while processing your request. Please try again later."
Router has TCP port 35000 forwarded to DVR port 8082 (192.168.1.100:8082)
before reset it was UDP port 63145 forwarded to DVR (192.168.1.100)
Did I already mention this is very poor system design.
Motorola QIP-7216
Actiontec MI424-WR Rev. C

One other thing you can try.
Unplug the dvr from power
Power cycle the router
Once the router comes back up, then plug the DVR back in
When the DVR boots back up, supposedly the rules for the remote dvr will be reloaded into the router. Sounds strange but I've been told it works.
====================================================================================
Error exists between keyboard and chair.

FIOS TV Multi Room DVR Video On Demand errors

I recently activated FIOS TV (already had FIOS Internet and Freedom phone) and received 5 STBs (1-QIP7216-1 DVR, two HD STBs a second HD DVR (QIP-6400 and a standard def STB) connected via COAX (MoCA) to an Actiontec Gen2 wireless router. Since the TV service install 1 month ago I have been on the phone with FIOS tech support at least a dozen times trying to resolve intermitent internet connectivity problems and most recently issues with FIOS TV features (i.e. Video on demand and multi-room DVR configurations). The Video on Demand issues would manifest as VOD_6 (request timeouts). Each time I worked with tech support to reset the router, power off the STB, etc and sometimes the VOD service would activate.
Last week VOD failed again and the FIOS tech I spoke to was havnig difficulties remotely connecting to my STBs (a common situation from previous tech support calls). He dispatched a technician to visit my home to check DB levels for each of my STBs. The field tech arrived two days ago and brought a new QIP7216-1 and a new router. It took over an hour for him to get them working even with help from remote support (they couldn't "see" the STBs). Once they were able to flush out the issues, he departed but unfortunately he left without enabling the multi-room DVR functionality. I called FIOS support yesterday and the remote technician had significant difficulties getting the "system" to recognize my configuration and he eventually broke off our call so he could escalate to Video support. He called me back hours later once he felt that they had resolved all the configuration issues and when I checked everything seemed to be working.
This morning I tried to program my DVD from my Verizon cellphone (this was working last week) and the DVR displayed a message that my account was not authorized. I called into FIOS support and the automated service attempted repair which included a "reload" of the STB firmware. Once the automated system felt I should be able to continue I noticed that the Video on Demand error VOD_5 happened when I tried to select it and now the option for Remote DVR programming is nolonger available on any menu!
I called back to tech support and the technician had me unplug and restart the STB but he was having issues remotely accessing the STB. He broke off the call explaining that he needed to escalate to Video Networking specialists and I'm awaiting his call back.
I am wondering if my experience is common and whether someone else has encountered (and resolved) these frustrating issues. I can't believe that Verizon expects users to have to re-boot routers and STBs anytime a feature is accessed. Hopefully one of the Verizon employees who monitor these forums can see some commonality and suggest a course of action that will bring relief. I have spent more hours troubleshooting my configuration than I've enjoyed the entertainment offerings, Please help!

Hi gr8scot,
Since my original post I can attest that I've made it through 2 weeks without any error messages or unavailable features (fingers and toes crossed) . I can identify with your frustration and hope that once they exorcise the demons from your configuration (if you hang on) it seems that eventually the solution stabilizes.
In my case I found some help by contacting the Verizon Customer Relations team at 800-483-7988. Once I got these folks engaged I can say that my blood pressure returned to lower levels as they were in daily communications with me until I was satisfied that my issues were resolved.
It's unfortunate that it had to get to that point for me (and for you too) but it was fairly apparent that something about my equipment configuration was confused within the Verizon FIOS provisioning applications (my issues seem to have developed around the time of any equipment or service changes). I spoke to some very dedicated and personable FIOS tech support agents (unfortunately I actually got to know them very well after spending hours on the phone). It was clear to me that they were doing the best that they could and the issues were way above their toolset and my big beef was the lack of communication that happened once the first level folks had to pass the problem off to either the "network group" or the developers.
Good luck and hope we both can eventually get to enjoy our entertainment systems.

Error Message when connecting to FIOS Internet

When I go to Network Connections and try to connect to FIOS Internet, I get a box to enter User ID and Password.
Per the instruction from Verizon Tech Support, for the User ID, I enter the ESSID from my Actiontec M1424-WR, Rev C, modem
For the password, I enter the WEP KEY.
Tried this ten times and nothing ever happens except the "Error 678 message-- The remote computer did not respond. For further assistance, click More Info or search Help and Support Center for this error number."
The Verizon Tech could not solve the problem and wnated me to have Microsoft solve it. I paid Verizon for FIOS Internet service so I not about to call MS.
Any ideas??
Thx

Today, I spoke with another tech lady at Verizon who solved the problem. I had the cable in WAN and should have been LAN. Also, Internet Options
had two entries in the connections box. When using the ethernet cable, the system automatically goes to FIOS broadband. No password is needed.
Thanks for responding though.
Dennis

FIOS Mobile error code 2054 when downloading purchased video

I purchased the Mad About You season 3 to watch on my mobile device(s) when on travel. Unfortunately I've been unable to download them, using FIOS Mobile App on my iPad, and tech support has been no use at all; best they could do is suggest I delete the app and reinstall it. Haven't been able to get it to work on my Samsung S3, either. Error I get on iPad is 2054: "there is a newer version of the video with enhanced viewing quality. Please delete the existing file and re-download the updated version". Been getting this since I first purchased, doesn't matter which episode. On the Samsung, when I download it I get: "retry download. Failed to acquire. Your request could not be processed at this time because the rights is not sufficient. Please try again later". Been trying it for two weeks, is that "later" enough?!? Works on DVR, so I know the purchase went through, but that's not where I bought it to watch from. Supervisor tried calling back twice, while I was at work, but didn't leave any way to contact them and then CLOSED the trouble ticket. Anyone else had this problem, and, better yet, been able to overcome it? If not, this is the biggest waste of $25 and think I'll just stick with Netlix and TiVo from now on.

Same error here - trying to dl game of thrones - no indication of how to get the updated, enhanced version.

Firefox works with dial-up but get "page load"error with FIOS

Firefox works well with a local dial-up, but I keep getting "page load"error message when I try to use FIOS. The connections look good,and Firefox is enabled with the Windows security firewall.
I did have some connections unplugged when I was moving the computer and router around.
I have run out of ideas to fix it.
== Operating system ==
Windows XP home addition

Note that the xpcom.dll file is no longer present in current Firefox versions, so you may have an extension or other software that needs to be updated for the current release.
*Bug 852950 - Kill xpcom.dll/libxpcom.so/xpcom.dylib
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Error code 19 fios Mobile app

I try to log into the app and it says we apologize but we were unable to process your request. Try again in a few minutes. Error code 19.

We were struggling with the very same problem. The FIOS Mobile app worked fine on my older iPad (3rd gen) but kept returning Error Code 23 on my wife's new iPad Mini (purchased new in January 2014).
What worked for us was to do a full firmware restore using iTunes on our Mac. Connect your iPad to your Mac, run iTunes, then hold down the sleep/wake and the home button until the iPad screen goes black, then release the sleep/wake button (but continue to hold the Home button - this is important). You'll be prompted in iTunes (on Mac) to restore the iPad.
We followed the prompts and eventually the ipad was restored to "factory defaults". By setting up the iPad as a "new iPad" it prevented any of the old apps from loading. We then re-installed just the FIOS Mobile app and we were able to log in successfully.
What's nuts about this is that when we tried to restore the iPad from a backup we had made with iTunes, all the settings came back but SO DID THE ERROR CODE 23. It seems something got setup in the iPad settings that conflicts with the functioning of the FIOS Mobile app.
We had to restore the rests of the settings and apps manually. Once this was done, however, the FIOS Mobile app continues to work properly. Whew!
I'd really like to know what, specifically, the setting is that trips up the FIOS Mobile app. Alas, I don't think I'll ever learn the true reason for the problem, but at least it's working now.
Good luck!

Fios Availabili​ty Error?

Similar Messages

Maybe you are looking for

Fios Availability Error?