Firefox 3.6.8 (and 4.0b) is crashing every time I load Gmail.

I navigate to Gmail in FF 3.6.8 or 4.0 and log in. The site begins to load but after about 3 seconds it crashes the browser. The crash appears to be tied to the calendar sidebar widget loading, but that may just be a coincidence of the timing.
I have uninstalled and reinstalled Firefox 3.6.8. That didn't help.
I loaded Firefox in safe mode, disabled / uninstalled all the plug-ins and that didn't help.
So I installed 4.0 to see if that would fix it and it hasn't.
I am on a Dell XPS 1530 with Windows Vista.

If you loaded [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and ticked ''Disable all add-ons'' at startup, and it still has the same problem (if you didn't tick it, please try it), can you please try it in a new (temporary) Firefox profile and see if the issue is still present? See [http://support.mozilla.com/en-US/kb/Managing+profiles this article] to know how to create a new Firefox profile. Please report back the results.

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    Process:         WebProcess [28706]
    Path:            /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
    Identifier:      com.apple.WebProcess
    Version:         8536 (8536.29.13)
    Build Info:      WebKit2-7536029013000000~2
    Code Type:       X86-64 (Native)
    Parent Process:  ??? [1]
    User ID:         501
    Date/Time:       2013-05-02 06:43:06.497 -0500
    OS Version:      Mac OS X 10.8.3 (12D78)
    Report Version:  10
    Interval Since Last Report:          42342 sec
    Crashes Since Last Report:           28
    Per-App Interval Since Last Report:  25606 sec
    Per-App Crashes Since Last Report:   3
    Anonymous UUID:                      2052E9EF-4FA5-532E-2071-9F967560E572
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    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    VM Regions Near 0:
    -->
        __TEXT                 000000010d378000-000000010d379000 [    4K] r-x/rwx SM=COW  /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
    Application Specific Information:
    Bundle controller class:
    BrowserBundleController
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_c.dylib                       0x00007fff8ec88b07 memmove$VARIANT$sse42 + 223
    1   com.apple.WebCore                       0x000000010e635b68 WebCore::WebSocketChannel::processFrame() + 4088
    2   com.apple.WebCore                       0x000000010e633e32 WebCore::WebSocketChannel::processBuffer() + 674
    3   com.apple.WebCore                       0x000000010e633aff WebCore::WebSocketChannel::didReceiveSocketStreamData(WebCore::SocketStreamHand le*, char const*, int) + 223
    4   com.apple.WebCore                       0x000000010df74d45 WebCore::SocketStreamHandle::readStreamCallback(unsigned long) + 581
    5   com.apple.CoreFoundation                0x00007fff82f6703c _signalEventSync + 108
    6   com.apple.CoreFoundation                0x00007fff82f66fc4 _cfstream_solo_signalEventSync + 100
    7   com.apple.CoreFoundation                0x00007fff82f66df7 _CFStreamSignalEvent + 615
    8   com.apple.CFNetwork                     0x00007fff85d182d9 CoreReadStreamCFStreamSupport::coreStreamReadEvent(__CoreReadStream*, unsigned long) + 121
    9   com.apple.CFNetwork                     0x00007fff85d18235 CoreReadStreamClient::coreStreamEventsAvailable(unsigned long) + 53
    10  com.apple.CFNetwork                     0x00007fff85d181e0 CoreStreamBase::_callClientNow() + 62
    11  com.apple.CFNetwork                     0x00007fff85d17ff6 CoreStreamBase::_streamSetEventAndScheduleDelivery(unsigned long, unsigned char) + 112
    12  com.apple.CFNetwork                     0x00007fff85d17e66 SocketStream::dispatchSignalFromSocketCallbackUnlocked(SocketStreamSignalHolder *) + 58
    13  com.apple.CFNetwork                     0x00007fff85d1759a SocketStream::socketCallback(__CFSocket*, unsigned long, __CFData const*, void const*) + 190
    14  com.apple.CFNetwork                     0x00007fff85d174c1 SocketStream::_SocketCallBack_stream(__CFSocket*, unsigned long, __CFData const*, void const*, void*) + 83
    15  com.apple.CoreFoundation                0x00007fff82f5ffa5 __CFSocketPerformV0 + 1045
    16  com.apple.CoreFoundation                0x00007fff82f20b31 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
    17  com.apple.CoreFoundation                0x00007fff82f20455 __CFRunLoopDoSources0 + 245
    18  com.apple.CoreFoundation                0x00007fff82f437f5 __CFRunLoopRun + 789
    19  com.apple.CoreFoundation                0x00007fff82f430e2 CFRunLoopRunSpecific + 290
    20  com.apple.HIToolbox                     0x00007fff8ac0ceb4 RunCurrentEventLoopInMode + 209
    21  com.apple.HIToolbox                     0x00007fff8ac0cc52 ReceiveNextEventCommon + 356
    22  com.apple.HIToolbox                     0x00007fff8ac0cae3 BlockUntilNextEventMatchingListInMode + 62
    23  com.apple.AppKit                        0x00007fff8dfdc563 _DPSNextEvent + 685
    24  com.apple.AppKit                        0x00007fff8dfdbe22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
    25  com.apple.AppKit                        0x00007fff8dfd31d3 -[NSApplication run] + 517
    26  com.apple.WebCore                       0x000000010e4e280f WebCore::RunLoop::run() + 63
    27  com.apple.WebKit2                       0x000000010d4b5466 WebKit::WebProcessMain(WebKit::CommandLine const&) + 2586
    28  com.apple.WebKit2                       0x000000010d47bbfd WebKitMain + 285
    29  com.apple.WebProcess                    0x000000010d378e7b 0x10d378000 + 3707
    30  libdyld.dylib                           0x00007fff8d7107e1 start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8a2fad16 kevent + 10
    1   libdispatch.dylib                       0x00007fff8d71adea _dispatch_mgr_invoke + 883
    2   libdispatch.dylib                       0x00007fff8d71a9ee _dispatch_mgr_thread + 54
    Thread 2:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib                  0x00007fff8a2f8686 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a2f7c42 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff82f3e233 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff82f43916 __CFRunLoopRun + 1078
    4   com.apple.CoreFoundation                0x00007fff82f430e2 CFRunLoopRunSpecific + 290
    5   com.apple.Foundation                    0x00007fff82be7b66 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
    6   com.apple.Foundation                    0x00007fff82c45cd2 __NSThread__main__ + 1345
    7   libsystem_c.dylib                       0x00007fff8ec9b7a2 _pthread_start + 327
    8   libsystem_c.dylib                       0x00007fff8ec881e1 thread_start + 13
    Thread 3:: WebCore: Scrolling
    0   libsystem_kernel.dylib                  0x00007fff8a2f8686 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8a2f7c42 mach_msg + 70
    2   com.apple.CoreFoundation                0x00007fff82f3e233 __CFRunLoopServiceMachPort + 195
    3   com.apple.CoreFoundation                0x00007fff82f43916 __CFRunLoopRun + 1078
    4   com.apple.CoreFoundation                0x00007fff82f430e2 CFRunLoopRunSpecific + 290
    5   com.apple.CoreFoundation                0x00007fff82f51dd1 CFRunLoopRun + 97
    6   com.apple.WebCore                       0x000000010e4f7d11 WebCore::ScrollingThread::initializeRunLoop() + 273
    7   com.apple.JavaScriptCore                0x000000010d9482bf ***::wtfThreadEntryPoint(void*) + 15
    8   libsystem_c.dylib                       0x00007fff8ec9b7a2 _pthread_start + 327
    9   libsystem_c.dylib                       0x00007fff8ec881e1 thread_start + 13
    Thread 4:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib                  0x00007fff8a2fa322 __select + 10
    1   com.apple.CoreFoundation                0x00007fff82f82f46 __CFSocketManager + 1302
    2   libsystem_c.dylib                       0x00007fff8ec9b7a2 _pthread_start + 327
    3   libsystem_c.dylib                       0x00007fff8ec881e1 thread_start + 13
    Thread 5:: JavaScriptCore::BlockFree
    0   libsystem_kernel.dylib                  0x00007fff8a2fa0fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8ec9ffe9 _pthread_cond_wait + 869
    2   com.apple.JavaScriptCore                0x000000010d70fee6 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
    3   com.apple.JavaScriptCore                0x000000010d932c5a JSC::BlockAllocator::blockFreeingThreadMain() + 90
    4   com.apple.JavaScriptCore                0x000000010d9482bf ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_c.dylib                       0x00007fff8ec9b7a2 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8ec881e1 thread_start + 13
    Thread 6:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x00007fff8a2fa0fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8ec9ffe9 _pthread_cond_wait + 869
    2   com.apple.JavaScriptCore                0x000000010d895ad4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
    3   com.apple.JavaScriptCore                0x000000010d8959b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
    4   com.apple.JavaScriptCore                0x000000010d9482bf ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_c.dylib                       0x00007fff8ec9b7a2 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8ec881e1 thread_start + 13
    Thread 7:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x00007fff8a2fa0fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8ec9ffe9 _pthread_cond_wait + 869
    2   com.apple.JavaScriptCore                0x000000010d895ad4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
    3   com.apple.JavaScriptCore                0x000000010d8959b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
    4   com.apple.JavaScriptCore                0x000000010d9482bf ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_c.dylib                       0x00007fff8ec9b7a2 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8ec881e1 thread_start + 13
    Thread 8:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x00007fff8a2fa0fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8ec9ffe9 _pthread_cond_wait + 869
    2   com.apple.JavaScriptCore                0x000000010d895ad4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
    3   com.apple.JavaScriptCore                0x000000010d8959b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
    4   com.apple.JavaScriptCore                0x000000010d9482bf ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_c.dylib                       0x00007fff8ec9b7a2 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8ec881e1 thread_start + 13
    Thread 9:: WebCore: LocalStorage
    0   libsystem_kernel.dylib                  0x00007fff8a2fa0fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8ec9ffe9 _pthread_cond_wait + 869
    2   com.apple.JavaScriptCore                0x000000010d70fead ***::ThreadCondition::timedWait(***::Mutex&, double) + 61
    3   com.apple.WebCore                       0x000000010e51d411 ***::PassOwnPtr<WebCore::StorageTask> ***::MessageQueue<WebCore::StorageTask>::waitForMessageFilteredWithTimeout<bool (WebCore::StorageTask*)>(***::MessageQueueWaitResult&, bool (&)(WebCore::StorageTask*), double) + 81
    4   com.apple.WebCore                       0x000000010da6eb3a WebCore::StorageThread::threadEntryPoint() + 154
    5   com.apple.JavaScriptCore                0x000000010d9482bf ***::wtfThreadEntryPoint(void*) + 15
    6   libsystem_c.dylib                       0x00007fff8ec9b7a2 _pthread_start + 327
    7   libsystem_c.dylib                       0x00007fff8ec881e1 thread_start + 13
    Thread 10:: WebCore: LocalStorage
    0   libsystem_kernel.dylib                  0x00007fff8a2fa0fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8ec9ffe9 _pthread_cond_wait + 869
    2   com.apple.JavaScriptCore                0x000000010d70fead ***::ThreadCondition::timedWait(***::Mutex&, double) + 61
    3   com.apple.WebCore                       0x000000010e51d411 ***::PassOwnPtr<WebCore::StorageTask> ***::MessageQueue<WebCore::StorageTask>::waitForMessageFilteredWithTimeout<bool (WebCore::StorageTask*)>(***::MessageQueueWaitResult&, bool (&)(WebCore::StorageTask*), double) + 81
    4   com.apple.WebCore                       0x000000010da6eb3a WebCore::StorageThread::threadEntryPoint() + 154
    5   com.apple.JavaScriptCore                0x000000010d9482bf ***::wtfThreadEntryPoint(void*) + 15
    6   libsystem_c.dylib                       0x00007fff8ec9b7a2 _pthread_start + 327
    7   libsystem_c.dylib                       0x00007fff8ec881e1 thread_start + 13
    Thread 11:
    0   libsystem_kernel.dylib                  0x00007fff8a2fa6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8ec9df4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8ec9dd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8ec881d1 start_wqthread + 13
    Thread 12:
    0   libsystem_kernel.dylib                  0x00007fff8a2fa6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8ec9df4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8ec9dd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8ec881d1 start_wqthread + 13
    Thread 13:
    0   libsystem_kernel.dylib                  0x00007fff8a2fa6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8ec9df4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8ec9dd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8ec881d1 start_wqthread + 13
    Thread 14:
    0   libsystem_kernel.dylib                  0x00007fff8a2fa6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8ec9df4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8ec9dd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8ec881d1 start_wqthread + 13
    Thread 15:
    0   libsystem_kernel.dylib                  0x00007fff8a2fa6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8ec9df4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8ec9dd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8ec881d1 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0xfffffffe926bf32e  rbx: 0x00000000000009bb  rcx: 0x000000016d940d00  rdx: 0x000000000000002e
      rdi: 0xfffffffe926bf300  rsi: 0xffffffffffffffd2  rbp: 0x00007fff52885900  rsp: 0x00007fff52885900
       r8: 0x0000000000002060   r9: 0x00007fff52885550  r10: 0x0000000159f23808  r11: 0x0000000000000000
      r12: 0x0000000170d6b580  r13: 0x0000000170d6b580  r14: 0x00007fff52885bc0  r15: 0x0000000000000000
      rip: 0x00007fff8ec88b07  rfl: 0x0000000000010202  cr2: 0x0000000000000000
    Logical CPU: 2
    Binary Images:
           0x10d378000 -        0x10d378fff  com.apple.WebProcess (8536 - 8536.29.13) <7BF7FDCB-1C85-39A4-AD5F-E0ECA09F944A> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcess
           0x10d37d000 -        0x10d37dfff  WebProcessShim.dylib (7536.29.13) <71FADD19-CC76-385F-9641-F57E1D163F92> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebProcess.app/Conten ts/MacOS/WebProcessShim.dylib
           0x10d3b1000 -        0x10d59dfff  com.apple.WebKit2 (8536 - 8536.29.13) <79F556BC-7179-3B80-A219-0A893EABDB7E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
           0x10d709000 -        0x10d9a4fff  com.apple.JavaScriptCore (8536 - 8536.29.3) <FB8318B8-26EF-39B7-8EBD-353DDC4CB74F> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
           0x10da50000 -        0x10ea0dfff  com.apple.WebCore (8536 - 8536.29.5) <B749E324-512F-3307-9126-B115884577EC> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
           0x1509ab000 -        0x150b36fff  com.apple.WebKit (8536 - 8536.29.13) <B8F07D35-3EE4-32AC-A455-CF9E7714180C> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
           0x151fef000 -        0x1524f6fff  com.apple.Safari.framework (8536 - 8536.29.13) <8AB54860-C5A0-3FC2-A486-DDD3151B0555> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
           0x152965000 -        0x15297bfff  com.apple.WebInspector (8536 - 8536.29.3) <4B1D04CA-7B08-3BD7-BF71-1CC2297B93BB> /System/Library/StagedFrameworks/Safari/WebInspector.framework/WebInspector
           0x153e80000 -        0x1540ebff7  com.apple.RawCamera.bundle (4.05 - 690) <6E4B6BE9-A512-3B8E-91DE-2D12966B5636> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
           0x154648000 -        0x15466efff  libPDFRIP.A.dylib (331.0.4) <27A183A6-EB7D-3CAD-928A-CAF6E3492CA4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
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        0x7fff8b61a000 -     0x7fff8b635ff7  com.apple.frameworks.preferencepanes (15.1 - 15.1) <8A3CDC5B-9FA5-32EB-A066-F19874193B92> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
        0x7fff8b636000 -     0x7fff8b690fff  com.apple.print.framework.PrintCore (8.3 - 387.2) <5BA0CBED-4D80-386A-9646-F835C9805B71> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
        0x7fff8b691000 -     0x7fff8b6eafff  com.apple.ImageCaptureCore (5.0.2 - 5.0.2) <D6A71984-8FA2-3964-87C6-1936460FDF8C> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
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  • Had to start Firefox in safe mode cause it kept crashing after i deleted the file. Now Fire fox Crashes every time I open it and I have to put it in safe mode j

    Had to start Firefox in safe mode cause it kept crashing after i deleted the file. Now Fire fox Crashes every time I open it and I have to put it in safe mode just to use it, also it's not syncing with my iPad.

    If you use Norton software, try disabling your Norton extensions. As of last week, there were severe compatibility issues with Firefox 24.

  • Firefox won't open in safe mode, and it crashes every time I open it

    I'm running Firefox 3.6 on a Mac 10.6.6 (snow leopard)
    Firefox crashes every time I open it, even if I try to open it in safe mode. I thought it might be something to do with add-ons -- the problems seemed to start happening after I upgraded an Adobe Flash Player but I can't figure it out. I've already uninstalled and reinstalled the flash player but no luck.
    I'm a computer newbie so please, if giving help, keep directions simple! Thank you.
    Here is the crash report:
    Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.13
    BuildID: 20101203074432
    CrashTime: 1297992431
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0dea000
    FramePoisonSize: 4096
    InstallTime: 1292957452
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 993
    StartupTime: 1297992362
    Theme: classic/1.0
    Throttleable: 1
    Vendor: Mozilla
    Version: 3.6.13
    This report also contains technical information about the state of the application when it crashed.

    https://crash-stats.mozilla.com/report/index/e316ecfe-d3b7-40ed-bd5e-c3e622111127
    The crash report you gave looks to be caused by a older version of Roboform ('''7.6.1''' or older) even though you have Firefox 8.0.1. In the modules part of crash report it looks to be Roboform '''7.5.2.0'''
    http://www.roboform.com/support/news

  • Firefox auto-updated to 3.6.9 last night and now it crashes every time I open the browser, even in safe mode.

    Firefox auto-updated to 3.6.9 last night and now it crashes every time I open the browser, even in safe mode.

    Hi there,
    You could try performing a clean installation: [[Knowledge Base Article]] :
    Some Firefox issues can be resolved by downloading a new Firefox installer from Mozilla.com, then closing Firefox, deleting the Firefox application folder (program files) and reinstalling Firefox. If this does not help, or if you would rather completely remove Firefox and start over instead of completing all the troubleshooting steps, follow these steps:
    1. Download the latest official version of Firefox from Mozilla.com.
    * You should avoid unofficial download sites that bundle Firefox with other software such as the Google Toolbar.
    2. If you wish to retain your current profile, you should make a backup copy of it. See Backing up your information for instructions.
    3. Uninstall Firefox and make sure you remove the Firefox application (program) folder and your Firefox personal data (user data and settings) - see Uninstalling Firefox for instructions.
    4. Reinstall Firefox - see Installing Firefox for instructions.
    5. When Firefox is started for the first time, the Import Wizard will appear and a new profile will be created.
    6. Verify that the issue no longer appears.
    7. If you made a backup of your old profile and wish to restore your old information, see Recovering important data from an old profile. For troubleshooting purposes, only copy the files corresponding to your bookmarks and saved passwords.
    8. Reinstall your extensions and themes one by one to determine if any specific one is causing the issue.
    source: https://support.mozilla.com/en-US/kb/Basic+Troubleshooting?s=clean+installation&as=s#Clean_reinstall

  • Firefox crashes every time at the moment I enable flash plugin. I've uninstalled and installed a plugin again with no positive result. What should be done?

    Firefox crashes every time when I enable a flash plugin. It started today after an automatic attempt of updating shockwave. I've uninstalled flash and installed it again. Still the same story. There are no previous version of flash available on adobe site. What should be done?

    I have Firefox 3.6.8 and newest version of Flash. I've followed all recommendations made by Firefox support, changing plug in container settings, changing hang time, nothing helps. I'm forced to disable Adobe Flash or Firefox crashes whenever the Flash plug-in is needed. There are numerous reports of this problem throughout the Firefox troubleshoot help pages. No one seems to have a good answer to fix this. I now keep Flash disabled and use it only when going to a web page that needs it. If I find myself on such a page, I can go into tools, enable flash and do a reload. For some reason, this works. The reload will let Flash do its thing and Firefox won't have an APPCRASH. Once I leave that page, however, I must disable Flash again or I'll experience a crash the next time Flash is called upon. I really like FF but have downloaded Chrome and am now playing with it to see if I like it enough to use it as my primary browser. It's a shame that FF can't come up with a fix as hundreds have the same complaint.

  • Firefox has started crashing every time I start it, and only works in safe mode

    Fire Fox now crashes every time I try and start it, an afer several attempts at a normal start allows me to start in safe mode, this has just happened over the last 24-48 hours. Not added any new extensions, would like to be able to use FireFox again

    All submitted tonight
    <pre><nowiki>bp-77b15fc0-b5e1-4d1e-88d4-be4fc2130227
    bp-ce879684-8808-497b-b31d-6a7952130227
    bp-d50c602b-6ce9-458a-a54b-496672130227
    bp-609a847c-ef48-47f9-b257-992902130227
    bp-50352628-2f21-431b-997c-e07322130227
    bp-7bbb924a-4b50-4eb2-b009-a09c22130227
    bp-5cd9adc7-bb78-4ce0-a038-b518b2130227
    bp-c2639c97-e689-48f1-baf9-f3ea12130227
    bp-28f36a95-aa7e-439f-b05c-a80a12130227
    bp-61597fac-dc2b-462a-b3e0-f49572130227
    bp-bae5dcd7-fa3f-4c3c-8745-889c42130227
    bp-3d51ee52-1d19-4c2f-b34c-d33592130227
    bp-1de78df6-2ab9-40bb-973a-592b72130227
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    bp-3607a49f-e4c0-4d78-803a-fde132130227</nowiki></pre>

  • Firefox was infected with a virus or spywar and now tries to pop up a certain site every time I load a new page or refresh.

    A few days ago my computer was infected with a virus from my antivirus license running out without me knowing it. Ever since then every time I load a page in firefox or refresh it a pop up window to a site that my ESET antivirus blocks comes up. This will not stop and I can't figure out how to fix it. I've deleted all temporary files on my comp and tried reinstalling firefox from scratch and still won't go away. I'm running out of things to try and not sure what to do. Any help would be greatly apreciated.

    Do a malware check with a few malware scan programs.<br />
    You need to use all programs because each detects different malware.<br />
    Make sure that you update each program to get the latest version of the database before doing a scan.
    * http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
    * http://www.superantispyware.com/ - SuperAntispyware
    * http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
    * http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
    * http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and [[Searches are redirected to another site]]
    If you can't fix it with the above listed scanners then you need to ask advise on one of the forums that specialize in malware removal mentioned in the <i>Popups_not_blocked</i> article.

  • I desperately would like to update Firefox to version 10 from version 9 but each time I try, I am stuck with FF10 checking addons for comparability and the Welcome page opening every time I start the browser.

    Windows 7 64 bit
    I desperately would like to update Firefox to version 10 from version 9 but each time I try, I am stuck with FF10 checking addons for compatability and the Welcome page opening every time I start the browser. I continue to have to revert to version 9 to resolve this issue.

    Sorry to be a while getting back! Tried all of that with no sucess so this AM, bit the bullet and deleted the FF folder from programs and downloaded and installed FF 10.01. Still was plagued with the same problem. Went into the appdata folder and there were two sessionstore.js files. Deleted them both, restarted the browser and no compatibility check for add-ons was done at start up and the extra tab for Welcome to FF was no longer opening Everything seems to be working as it should and I did not loose any of my settings.. Thank you for trying to help and I hope my solution helps anyone else who might experience this in the future. Here's hoping the next update goes smoother!

  • Firefox crashes every time i try to open any page - do you know why this is happening - it only started when i downloaded the new verion of firefox.

    firefox has started crashing every time i try to upload a new page. This has only started happening since i downloaded firefox 4.

    The CrashIDs are what is needed. Do not attempt to attach or paste the reports.
    #Run Firefox in safe mode does that prevent crashes ?<br/>[[Troubleshoot Firefox issues using Safe Mode]]
    #Disable all plugins
    #Repeat and this time try in Windows safe mode. use the F8 key <br /> http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
    So you are saying it works ok as long as you avoid certain pages such as this Forum. That makes me wonder if it could be malware that is blocking access to assistance.Run malwarescans with multipe and up-to-date tools.
    Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
    You can try these free programs to scan for malware, which work with your existing antivirus software:
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
    Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
    Did this fix your problems? Please report back to us!

  • My firefox crashes every time I open it.

    I was removing another program from my computer, when that was completed I went to reopen firefox. Upon doing so, firefox will no longer open. It crashes every time I try. I have tried to uninstall and reinstall but I am unable to do that as well.
    == This happened ==
    Every time Firefox opened
    == I tried to remove a program from my computer ==
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.5)

    Hello Pam.
    Hopefully this support article is what you need:
    http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it

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