Firefox cannot access the internet but other programs can, and all the steps in the help section don't help.

When ever I open Firefox it says "unable to connect" but internet explorer can connect. This started yesturday. I had been online with firefox then I closed the window and ten minutes later when I tried to get back on it started this unable to connect.
== This happened ==
Every time Firefox opened
== I tried to open Firefox yesturday. ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; CPDTDF)

See https://support.mozilla.com/en-US/kb/Firefox+cannot+load+websites+but+other+programs+can

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