Firefox crashes randomly even with all extensions disabled and new profile, but not in safe mode
Starting from about 2 weeks ago, Firefox has been crashing. The crashes is seemingly random, but normally happens when many pages/tabs are open. Also, all observed crashes happened in middle of some user operations. If I just leave it open(and loaded), it would never crash even after a long time.
Also, the crashes would still happen even after ALL extensions are disabled manually. However it doesn't seem to happen in Safe Mode.
After every crash, in the crash report dialog, the "Details" report would not respond. However I can open the reports using about:crashes.
Before the crash would happen, sometimes the following ill-behaviors could be observed:
* Firefox fails to render CJK characters, displaying them as square boxes instead
* CJK IME(Namely Google Pinyin, an IME for Simplified Chinese) could no longer be activated in Firefox, neither on a webpage element nor on UIs of Firefox itself(i.e. address bar or search bar)
The following has been tried but no luck:
* Disable ALL extensions manually
* Start a new profile
* Reset Firefox
* Uninstall/Reinstall Firefox
* Switch from FX 14 to 15, then to 16 beta
hello Rainarrow, some other users who have recently updated the graphics driver for their ati hardware (to ati catalyst version 12.8) have reported similar crashes. please try disabling hardware acceleration in firefox > options > advanced > general & see if this resolves the issue of frequent crashes for the moment.
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Hoping that some talented and kind Mac wizard will help me solve a bizarre problem: Some but not all of my programs have started crashing immediately upon launch, but not in safe mode, nor when I log in as a guest user.
The problem began on February 5th, right after I installed an update to my OS (bringing it up to version 10.7.3), which included an update to the firmware for my computer, a Mac mini from mid-2010. The programs that began crashing upon launch *may* be those that were open at that time, but I can’t be sure. They include Adobe Reader, Picasa, Word for Mac, and a sweet little utility called uCalendarX.
Specifically what happens with, say, uCalendarX, is this: After I launch it, nothing appears on screen for a few seconds, and then comes a message that it is trying restore its windows, with a choice of whether to attempt restoring them or not. After a few more seconds comes the news that it has quit unexpectedly. The first several dozen lines of the crash log appear at the end of this posting.
So far my troubleshooting has revealed the following:
(a) When I reboot in safe mode, the programs that crash now work normally.
(b) When I boot the usual way but log on a guest user, the programs that crash now work normally.
(c) Fully emptying the trash made no difference.
(d) The problem was not solved by restoring my hard drive (via Time Machine) to its state the day before I downloaded that update to the OS and the firmware. (This was a drastic step, the intervention of last resort, and I was sure it would work. But no. Perhaps I did not go back far enough for the restoration.)
(e) Deleting the plist files and plist.lockfiles made no difference.
(f) Deleting the files for the app under Saved Application States made no difference.
(g) Disabing the user’s font cache (as happens in safe mode) made no difference.
(h) Uninstalling Adobe Reader, emptying the trash, downloading the latest version, and installing that made no difference – this latest version newly installed continues to crash (but not for a guest user, nor for me, the administrator, in safe mode).
(i ) Repairing permissions on the hard drive made no difference.
I will be mighty grateful for a solution to this perplexing, vexing problem!
B.t.w., I don’t know Unix but was able to do all those (fruitless) interventions listed above.
Gordon Bear
Ramsey NJ U S A
The log from one of the many crashes of uCalendarX begins as follows:
Process: uCalendarX [750]
Path: /Applications/uCalendarX 3.2.3/uCalendarX 3-2-3.app/Contents/MacOS/uCalendarX
Identifier: com.riuz.ucalendarx
Version: 3.2.3 (3.2.3)
Code Type: X86 (Native)
Parent Process: launchd [289]
Date/Time: 2012-02-20 00:38:48.931 -0500
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9
Interval Since Last Report: 2463 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 30 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 0CA8DA26-8927-4AC3-B35F-3B2E9FD65A8E
Crashed Thread: 4
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000008bcc45ab
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x8bcc45ab:
CoreServices 0000000004fd0000-00000000051ee000 [ 2168K] rw-/rwx SM=COW
-->
__TEXT 000000008fe52000-000000008fe85000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Application Specific Information:
objc[750]: garbage collection is OFF
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x920136e6 __open + 10
1 libFontParser.dylib 0x9cc5b403 TFileDescriptorContext::TFileDescriptorContext(char const*) + 77
2 libFontParser.dylib 0x9cc5b1c5 TFileDataReference::TFileDataReference(char const*) + 65
3 libFontParser.dylib 0x9cc5b056 TFileDataSurrogate::TFileDataSurrogate(char const*, bool) + 136
4 libFontParser.dylib 0x9cc59af3 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 2581
5 libFontParser.dylib 0x9cc58a7a FPFontCreateFontsWithPath + 193
6 libCGXType.A.dylib 0x950164b0 create_private_data_with_path + 26
7 com.apple.CoreGraphics 0x95349ecf CGFontCreateFontsWithPath + 33
8 com.apple.CoreGraphics 0x95349b09 CGFontCreateFontsWithURL + 442
9 com.apple.CoreText 0x90e1c1aa TCGFont::TCGFont(__CFURL const*, bool) + 90
10 com.apple.CoreText 0x90e1bfb2 TCGFontCache::CopyFont(__CFURL const*) const + 92
11 com.apple.CoreText 0x90e1be6c TBaseFont::CopyNativeFont() const + 50
12 com.apple.CoreText 0x90e1bd6f TTableStore::CopyTable(unsigned int, TCFRetained<__CFData const*>&) + 81
13 com.apple.CoreText 0x90e1bade TBaseFont::CopyTable(unsigned int) const + 72
14 com.apple.CoreText 0x90e1ba0f TcmapTable::TcmapTable(TBaseFont const&) + 31
15 com.apple.CoreText 0x90e1b8fd TBaseFont::GetGlyphsForCharacterRange(CFRange, unsigned short*) const + 27
16 com.apple.CoreText 0x90e1b79b TASCIIDataCache::TASCIIDataCache(TBaseFont const*) + 83
17 com.apple.CoreText 0x90e1b70f TBaseFont::CreateASCIIDataCache() const + 47
18 com.apple.CoreText 0x90e1b690 TFont::InitAdvanceCache() const + 42
19 com.apple.CoreText 0x90e1b4ad TASCIIEncoder::Encode() + 45
20 com.apple.CoreText 0x90e4433f TGlyphEncoder::EncodeChars(CFRange, TAttributes const&, TGlyphList<TDeletedGlyphIndex>&, TGlyphEncoder::Fallbacks) + 925
21 com.apple.CoreText 0x90e19ff6 TTypesetterAttrString::Initialize(__CFAttributedString const*) + 322
22 com.apple.CoreText 0x90e19b9d CTLineCreateWithAttributedString + 47
23 com.apple.HIToolbox 0x963d2b2d TCoreTextEngine::LayoutSingleLine(THIThemeTextInfo*, float) + 23
24 com.apple.HIToolbox 0x963d2a9a TCoreTextEngine::Layout(THIThemeTextInfo*, float, float, TextLayoutType) + 64
25 com.apple.HIToolbox 0x963ad2c9 TCoreTextEngine::VerifyLayout(THIThemeTextInfo*, float, float, LayoutIntent) + 309
26 com.apple.HIToolbox 0x96410b0a TCoreTextEngine::GetThemeTextDimensions(float, THIThemeTextInfo*, float*, float*, float*) + 54
27 com.apple.HIToolbox 0x9640fc51 DataEngine::GetTextDimensions(void const*, float, HIThemeTextInfo*, float*, float*, float*) + 283
28 com.apple.HIToolbox 0x963d1fc5 HIThemeGetTextDimensions + 187
29 com.apple.HIToolbox 0x963d1ca3 HIMenuBarView::MeasureMenuTitle(MenuData*, unsigned char, float*, int, unsigned char*) + 451
30 com.apple.HIToolbox 0x963d1a49 HIMenuBarView::MeasureAppMenus() + 261
31 com.apple.HIToolbox 0x963abb5d HIMenuBarView::EnsureBarLayout() + 489
32 com.apple.HIToolbox 0x963ab152 HIMenuBarView::DrawSelf(short, __HIShape const*, CGContext*) + 520
33 com.apple.HIToolbox 0x963aac22 HIView::DrawCacheOrSelf(short, __HIShape const*, CGContext*) + 86
34 com.apple.HIToolbox 0x963aaa42 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 124
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39 com.apple.HIToolbox 0x9643ad7b HIView::Render(unsigned long, CGContext*) + 45
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42 com.apple.HIToolbox 0x963cf728 ShowHide + 44
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44 com.apple.HIToolbox 0x96399765 GetMenuBarView(MenuData*, unsigned char) + 74
45 com.apple.HIToolbox 0x963a2f3a MBarMenuRgn + 26
46 com.apple.HIToolbox 0x963a2d27 _ZL7ShowBar21MenuBarAnimationStylehhh + 281
47 com.apple.HIToolbox 0x963cd42a _ZL21UpdateAggregateUIMode21MenuBarAnimationStylehh + 772
48 com.apple.HIToolbox 0x963e38e5 ShowMenuBar + 163
49 com.apple.AppKit 0x001a9cad -[NSApplication finishLaunching] + 1331
50 com.apple.AppKit 0x001a9374 -[NSApplication run] + 142
51 com.apple.AppKit 0x0043d261 NSApplicationMain + 1054
52 com.riuz.ucalendarx 0x00001eea _start + 216
53 com.riuz.ucalendarx 0x00001e11 start + 4Thanks for thinking about my problem. I've already experimented with creating a new user, a co-administrator. The programs don't crash when that account is running, just as they don't crash when the guest-user's account runs. So it seems that the problem is limited to the default user's account, which is the one that was running when I installed the updates to the OS and the firmware. Another clue is that the programs that crash as soon as they are launched are *probably* the ones that were open at that time in that account. Yet deleting Saved Application States does not keep the programs from crashing when next launched.
So the mystery continues, but these additional facts will help with the diagnosis, I hope.
Thanks again for your suggestion.
Gordon -
I have a macbook pro 17" 2012 and the display colours are all too hard and the profile will not change it is stuck toLED Cinema display.
Hello hbothner,
Thanks for using Apple Support Communities.
If you'd like to change the colors on your Mac's display, then you can calibrate your display by following the steps in the article below.
OS X Yosemite: Calibrate your display
Take care,
Alex H. -
I was watching a youtube video.
Firefox crashes randomly.
Restart Firefox
Youtube videos don't load.
Other websites that uses flash don't load.
Tried upgrading to a newer flash, though 11.3 causes huge CPU usage for some reason so I upgraded to 11.2
Videos still do not load.Hi,
You can try to [http://kb2.adobe.com/cps/141/tn_14157.html uninstall] and install Flash again. If the problem persists you can also temporarily '''Disable''' Flash in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Plugins''' and try the [https://www.youtube.com/html5 HTML5 videos] wherever possible. Most of the videos without embedded ads have HTML5 equivalents. You can also try to open the problematic sites in [https://addons.mozilla.org/en-US/firefox/addon/ie-tab-plus/ IE Tab +] or [https://addons.mozilla.org/en-US/firefox/addon/ie-tab/ IE Tab] inside Firefox. -
Firefox hangs at random times, even with all plugins disabled.
I get a white screen with the Windows circle that indicates Firefox is busy. On the bottome left, it says "waiting for XXX," where XXX is a hostname, usually some kind of ads server. Then it says Firefox stopped responding.
First, try to reset Firefox. [[Reset Firefox – easily fix most problems]]. This simple step will eliminate many Firefox problems with only one click.
After this, Update to Firefox 14. [[Update Firefox to the latest version]]
A few other basic trouble shooting things you can try is this:
Run all Windows Updates, install all needed service packs, etc.
Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/].
Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections. -
For a while now Firefox has randomly shut down for reasons unknown. Sometimes windows reports the error but not always. When I start Firefox back up again, it does not restore my tabs. Also as an added bonus it deletes the cookies and cache, and I don't know why. Furthermore this occurrence has become more and more frequent. Just in the last hour along before writing this complaint, Firefox crashed three times right as I switch users, but not every time I switched. I am a taboholic, addicted to tabs, sometimes 70+, and this is the final straw. This frequency became more and more prominent a few days ago. When it first crashed, Windows was kind enough to let me know of the error which first occurred one to two weeks ago. It has become the very bane of my internet surfing. Someone please help, or I will have to renounce my allegiance to Firefox and switch to the dark side that is Crome.
<blockquote>... or I will have to renounce my allegiance to Firefox ...</blockquote>
There is no citizenship oath involved in using Firefox, it's a piece of software.
Look, if Firefox isn't generating any crash reports, you more than likely have an operating system or hardware issue. If Firefox is generating crash reports you can retrieve that information and post the report numbers here.
https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash
Type '''about:crashes''' in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen. -
My Firefox crashed, I have lost all my passwords and bookmarks, how can I recover it?
I was on line, my Firefox browser crashed, It asked me if it could recover it after which I have lost all my passwords and bookmarks, how can I recover it?
duplicate of [/questions/1023258]'''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles'''
'''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile'''
'''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles''' -
Firefox randomly started crashing when I try to open it. It won't open in safety mode. I even tried uninstalling and reinstalling it.
Last 5 Crash IDs:
<pre><nowiki>Crash ID: bp-6c1090ed-34dd-4953-9780-2c8a12130114
Crash ID: bp-a8474a31-7cf1-47f6-bdd5-bf0852130114
Crash ID: bp-f5bb1893-5b4f-4dca-8f7b-143742130114
Crash ID: bp-452fad30-e171-4866-aa57-5d6522130114
Crash ID: bp-831285de-71c7-48de-8c31-bcfbc2130114</nowiki></pre>[[Firefox 18 crashes on startup due to malware - how to fix]]
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Browing the web, Firefox crashed. Typical "this is embarrassing" window appeared and I could choose to restore or start new session. I tried to restore, and nothing happened. Mozilla Crash Reporter appeared, the option to quit Firefox seems to work but restarting just brings back the Crash Reporter. I tried uninstalling and reinstalling Firefox, but Crash Reporter persists. I tried looking through your articles on crash on startup, but I cannot open Profile Manager, nor start in safe mode, nor anything else, with that Crash Reporter popping up. I can't give you a crash ID as I can't type anything into Firefox address bar if I can't open the program. I'm running Windows 7 starter edition on a netbook. Honetly really only use Firefox on this machine, so help would be appreciated! Thanks.
Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
so here ya go.
Crash ID: bp-fa9da320-92dc-47f7-afff-33e702120718
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342655269
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342655256
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342655256
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed. -
Crash Affecting only One Login - But Not in Safe Mode
I have an iMac (built-in iSight) that suddenly has problems with only ONE login (the other accounts on the machine work fine). The troubled login won't mount the desktop at all, even with the entire library folder removed. Ran DW utility, but that didn't help. The interesting thing is, if I boot in SAFE mode, the problem goes away.
What am I missing? If there's a problem with some bit of startup code, driver, etc., why is it only affecting one login?
I realize my info above is sketchy. Hoping it might be enough for somebody to offer a clue... thanks.Hi, Lonestar.
An errant Startup or Login Item maybe the cause. In this case, it would likely be a Login Item defined in the affected account. My "Troubleshooting Startup and Login Items" FAQ can help you pin that down if such an item is causing the problem. Focus on the instructions concerning Login Items with the affected account.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link. -
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My brand new T510 randomly Blue Screens throughout the day, after installing Windows 7 Ultimate 64-bit aftermarket. I've downloaded all the 64-bit drivers from Lenovo and installed them, I've updated to the newest BIOS. I've rebuilt several times now and tried leaving certain drivers uninstalled. It still BSODs. Sometimes it's once every two hours, others it's 3 times in 10 min.
I am about to do a mem check. The CPU doesn't appear to be overheating...in fact it usually freezes and reboots when I am on the web, or in a directory. It comes back up with the 124 error. I've looked at the minidump and haven't gleaned much info, as it's a different service or app that causes the BSOD each time.
I'm just wondering if anyone else is having issues with 64-bit Ultimate on the T510? It appears to me it's a driver issue, as I can work just fine in Safe Mode. But it may be a hardware issue, I dunno....any help or insight would be greatly appreciated.
Thanks in advance!No stability issues thus far. It's the factory-installed Win7 Pro 64. And I haven't updated any of the drivers or BIOS. Once the new BIOS is out that fixes the keyboard issue, I'll update it and probably all the drivers and tools.
So, you didn't burn the recovery DVDs first before you nuked everything?
ThinkPad T510 : i5-540M : 8GB PC-10600 : 500GB 7200rpm : 15.6" HD+ : Intel 6300 : Win7 Pro 64 : 9Cell
Ordered 2/Feb/2010 : Shipped 22/Feb/2010 : Received 3/Mar/2010 -
My iPad was stolen - I just synced it with my cellphone number and updated to the new OS the day before it's stolen. Why is the iPad not showing up in my iCloud account so that I can locate it and wipe the data?
I know that the iPad is likely still full of my text messages because I tried deleting them on my phone thinking it would also delete them from the iPad. Instead, the iPad re-populated all if the text messages I deleted back in to my iPhone.
Help! I don't want these people having my personal text messages. How can I wipe an iPad/break the sync with my phone when I don't have the iPad anymore?What To Do If Your iDevice or Computer Is Lost Or Stolen
iPhone, iPod Touch, and iPad
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. iCloud- Use Lost Mode
6. What to do if your iOS device is lost or stolen
7. 6 Ways to Track and Recover Your Lost/Stolen iPhone
8. Find My iPhone
9. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Mac Computer
Find My Mac can be used from Find My Phone at iCloud.com and via Find
My Phone on your iDevice.
The following is third-party anti-theft software:
1. STEM 2.1
2. MacPhoneHome 3.5
3. MacTrack 7.5.0
4. VUWER 1.7
5. Sneaky Bastar* 0.2.0
6. Undercover 5.1.1
7. LoJack for Laptops
8. Hidden 2.0
9. Prey 0.6.2 -
HT1296 Notes not syncing with iCloud. Calendar and contacts transferred, but not notes.
Notes not syncing w/ iCloud. Contacts, calendar, etc. sync, but not notes.
I found on mine when the notes were not syncing that for some reason the settings got changed on my iphone to sync to AOL??????? I did not do this and do not know how it happened. After I changed to ICloud and then looked the notes did go to ICloud. Unfortunately, now I can't sign into ICloud on one of my PC's and can on the other as I left myself signed in but can't access Notes as an error message says "problem loading application". All this has been quite frustrating and has been ongoing for about 3 weeks.!!!!
Apple doesn't seem to have a handle on all of this or is ignoring the support network!!!
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