Firefox crashes when I try to use it with Windows7
I have sent crash reports and heard nothing back. HELP!!! Release me from IE!!! Please! Firefox won't even come up on my screen, just says it's crashed and a report will be sent. I've re-installed it 2X now, and it still won't work. It worked just fine on a previous (Win XP) computer, and I loved it, but my current computer came with Win 7, and Firefox doesn't work at all.
== Crash ID(s) ==
see Troubleshooting
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB0.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; .NET CLR 1.1.4322)
Thanks for replying. There are 45 pages of report. I did make a pdf and will attach a picture of page 1.
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in to YouTube?
Many site issues can be caused by corrupt cookies or cache.
* Clear the Cache and
* Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.'''
Type '''about:preferences'''<Enter> in the address bar.
* '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them.
* '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.'''
If there is still a problem,
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
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RickYou're welcome
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Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 2.0.0.4085
Application Timestamp: 4d77ab07
Fault Module Name: xfire_toucan64_44036.xll
Fault Module Version: 1.0.0.44036
Fault Module Timestamp: 4d685460
Exception Code: c0000005
Exception Offset: 00000000000065f6
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: b7ec
Additional Information 2: b7ec39bb86f047f23e4546593c4d32e8
Additional Information 3: cbe3
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Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]].
There is also a lot of useful stuff in the [[Firefox crashes]] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues#w_firefox-crashes-when-i-start-it this article] as well.
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== URL of affected sites ==
http://Maybe your problem can be solved in this article [[Firefox crashes]] Try this also: [[Clear Recent History]]
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Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful. -
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# Question
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