Firefox crashes whenever I try to open a link from Facebook? I need somebody involved in the upgrade to help me, I don't want to go to a forum and post a question to a load of people when I have no idea if they are qualified to give me advice!

I updated Firefox to the latest release on 1/8/12. Now every time I click on a link to go to youtube, zynga or other links on Facebook, Firefox crashes. I would love to be able to go back to the Firefox I had before 1/8/12, but I cannot find out how to do that. I have almost zero knowledge of computer software and how it all works, the "error reports" and the mumbo=jumbo that people talk about on the "forums" mean nothing to me, I just want an edition of Firefox that works so I don't have to go back to using IE8.

I'm sorry, but simply posting links to pages full of technical information will do nothing to help me. For example, I have no idea what safe mode is, or how to achieve it. I need step-by-step instructions in the form of "an idiots guide to"......

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  • Keynote crashes whenever I try to open a file.

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    Process:         Keynote [204]
    Path:            /Applications/iWork '09/Keynote.app/Contents/MacOS/Keynote
    Identifier:      com.apple.iWork.Keynote
    Version:         5.3 (1170)
    Build Info:      Keynote-11700000~1
    Code Type:       X86 (Native)
    Parent Process:  launchd [107]
    Date/Time:       2013-12-14 23:54:37.437 -0500
    OS Version:      Mac OS X 10.7.5 (11G63)
    Report Version:  9
    Interval Since Last Report:          1606838 sec
    Crashes Since Last Report:           8
    Per-App Interval Since Last Report:  41336 sec
    Per-App Crashes Since Last Report:   6
    Anonymous UUID:                      7002B207-FA19-4166-9A96-B5965A59A492
    Crashed Thread:  6  com.apple.appkit-heartbeat
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/iWork '09/Keynote.app/Contents/MacOS/Keynote
        __TEXT                 0000000000001000-0000000000367000 [ 3480K] r-x/rwx SM=COW  /Applications/iWork '09/Keynote.app/Contents/MacOS/Keynote
    Application Specific Information:
    Performing @selector(ok:) from sender NSButton 0x50b8860
    objc[204]: garbage collection is OFF
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   com.apple.Foundation                    0x9b9f2a90 -[_NSPlaceholderCharacterSet retain] + 1
    1   com.apple.Foundation                    0x9b953a69 -[NSConcreteScanner initWithString:] + 222
    2   com.apple.Foundation                    0x9b953905 +[NSScanner scannerWithString:] + 70
    3   com.apple.Foundation                    0x9b99f409 -[NSNumber(NSDecimalNumberExtensions) decimalValue] + 78
    4   com.apple.xquery                        0x13a5e206 -[XQueryNumber initWithNumber:type:] + 213
    5   com.apple.xquery                        0x13a5eaa6 +[XQueryNumber integerWithNumber:] + 70
    6   com.apple.xquery                        0x13a5e72d fn_compare + 165
    7   com.apple.xquery                        0x13a5d74e +[XQueryOperatorExpr compareValue:withValue:forType:withContext:] + 532
    8   com.apple.xquery                        0x13a5c24b +[XQueryOperatorExpr generalComparisonOperatorEvaluate:withLeft:right:forContext:] + 847
    9   com.apple.xquery                        0x13a5bd83 +[XQueryOperatorExpr evaluateOperator:withLeft:right:forContext:] + 223
    10  com.apple.xquery                        0x13a5bc0b -[XQueryOperatorExpr evaluateWithContext:] + 248
    11  com.apple.xquery                        0x13a59380 -[XQueryExprList evaluateWithContext:] + 112
    12  com.apple.xquery                        0x13a5a349 -[XQueryStep handlePreicatesFromIndex:items:context:] + 1120
    13  com.apple.xquery                        0x13a5a7a9 -[XQueryAxisStep processItems:toResults:forContext:validate:] + 491
    14  com.apple.xquery                        0x13a5ae4f WalkAxisStepCallBack + 241
    15  com.apple.xquery                        0x13a5aa8b WalkAxis + 433
    16  com.apple.xquery                        0x13a5a844 -[XQueryAxisStep processItems:toResults:forContext:validate:] + 646
    17  com.apple.xquery                        0x13a59675 -[XQueryPathExpr evaluateWithContext:] + 455
    18  com.apple.xquery                        0x13a59380 -[XQueryExprList evaluateWithContext:] + 112
    19  com.apple.xquery                        0x13a58ac2 -[XQueryContext evaluateXQuery:constants:contextItem:error:] + 864
    20  com.apple.Foundation                    0x9b99efb5 -[NSXMLNode objectsForXQuery:constants:error:] + 785
    21  com.apple.Foundation                    0x9baf6f0c -[NSXMLNode nodesForXPath:error:] + 58
    22  com.apple.Keynote.sfrendering           0x0257c175 -[SFRManipulatedStroke initWithProperties:bundle:] + 2469
    23  com.apple.Keynote.sfrendering           0x0257f87d -[SFRSmartStroke initWithBundle:] + 93
    24  com.apple.Keynote.sfrendering           0x02541fff -[SFRSmartStroke initWithXMLUnarchiver:node:version:] + 143
    25  com.apple.Keynote.sfarchiving           0x0160e691 -[SFAXMLUnarchiver createObjectOfClass:fromNode:] + 881
    26  com.apple.Keynote.sfarchiving           0x0160f8f1 -[SFAXMLUnarchiver createObjectFromNode:] + 65
    27  com.apple.Keynote.sfstyles              0x0266a307 -[SFSStyle(PersistenceAdditions) initMoreWithXMLUnarchiver:node:] + 981
    28  com.apple.Keynote.sfdrawables           0x0234b33f -[SFDGraphicStyle(PersistenceAdditions) initMoreWithXMLUnarchiver:node:] + 63
    29  com.apple.Keynote.sfarchiving           0x0160e7ba -[SFAXMLUnarchiver createObjectOfClass:fromNode:] + 1178
    30  com.apple.Keynote.sfarchiving           0x0160f8f1 -[SFAXMLUnarchiver createObjectFromNode:] + 65
    31  com.apple.Keynote.sfstyles              0x02669c85 -[SFSStylesheet(PersistenceAdditions) initWithXMLUnarchiver:node:version:] + 674
    32  com.apple.Keynote.sfarchiving           0x0160e691 -[SFAXMLUnarchiver createObjectOfClass:fromNode:] + 881
    33  com.apple.iWork.Keynote                 0x0001a1ba 0x1000 + 102842
    34  com.apple.iWork.Keynote                 0x000dff90 0x1000 + 913296
    35  com.apple.Keynote.sfarchiving           0x0160e691 -[SFAXMLUnarchiver createObjectOfClass:fromNode:] + 881
    36  com.apple.iWork.Keynote                 0x000b77b4 0x1000 + 747444
    37  com.apple.Keynote.sfarchiving           0x0160e691 -[SFAXMLUnarchiver createObjectOfClass:fromNode:] + 881
    38  com.apple.iWork.Keynote                 0x000b4aed 0x1000 + 735981
    39  com.apple.iWork.Keynote                 0x00238e49 0x1000 + 2326089
    40  com.apple.iWork.Keynote                 0x000ac2dd 0x1000 + 701149
    41  com.apple.iWork.Keynote                 0x000ab841 0x1000 + 698433
    42  com.apple.AppKit                        0x9a8fdac8 -[NSDocument _initWithContentsOfURL:ofType:error:] + 166
    43  com.apple.AppKit                        0x9a8fd9b9 -[NSDocument initWithContentsOfURL:ofType:error:] + 320
    44  com.apple.AppKit                        0x9aa6ebf7 -[NSDocumentController makeDocumentWithContentsOfURL:ofType:error:] + 389
    45  com.apple.iWork.Keynote                 0x00016ba2 0x1000 + 88994
    46  com.apple.iWork.Keynote                 0x000999e5 0x1000 + 625125
    47  com.apple.sf.sfapplication              0x02e5182a -[SFAppDocumentController openDocumentWithContentsOfURL:display:error:] + 64
    48  com.apple.sf.sfapplication              0x02e84a88 -[SFAppStartingPointsWindowController(Private) openPanelDidEnd:returnCode:contextInfo:] + 172
    49  com.apple.AppKit                        0x9ac16ad3 -[NSSavePanel _dismissModeless:] + 228
    50  com.apple.AppKit                        0x9ac15a5d -[NSSavePanel dismissWindow:] + 154
    51  com.apple.AppKit                        0x9ac176c5 -[NSSavePanel ok:] + 464
    52  com.apple.CoreFoundation                0x97ea6d11 -[NSObject performSelector:withObject:] + 65
    53  com.apple.AppKit                        0x9a779663 -[NSApplication sendAction:to:from:] + 232
    54  com.apple.sf.sfapplication              0x02e4bb90 -[SFAppApplication sendAction:to:from:] + 610
    55  com.apple.AppKit                        0x9a779540 -[NSControl sendAction:to:] + 102
    56  com.apple.AppKit                        0x9a779443 -[NSCell _sendActionFrom:] + 160
    57  com.apple.AppKit                        0x9a9a011e -[NSButtonCell performClick:] + 828
    58  com.apple.AppKit                        0x9aa0b825 -[NSControl performClick:] + 40
    59  com.apple.AppKit                        0x9ac13f79 -[NSSavePanel _handleFileListConfirmedSelection:] + 77
    60  com.apple.AppKit                        0x9ac14125 -[NSSavePanel fileBrowserPerformOpenAction:] + 137
    61  com.apple.AppKit                        0x9af96737 -[NSNavFinderViewFileBrowser finderViewOpenSelection:] + 77
    62  com.apple.FinderKit                     0x91edb4c6 -[FIFinderViewGutsController _delegateHandleOpenSelection] + 98
    63  com.apple.FinderKit                     0x91edb4f8 -[FIFinderViewGutsController openSelection] + 35
    64  com.apple.FinderKit                     0x91e4dfc0 -[FI_TBrowserViewController(Actions) openSelection] + 36
    65  com.apple.FinderKit                     0x91e5cd5e -[FI_TListViewController handleDoubleClick:] + 135
    66  com.apple.CoreFoundation                0x97ea6d11 -[NSObject performSelector:withObject:] + 65
    67  com.apple.AppKit                        0x9a779663 -[NSApplication sendAction:to:from:] + 232
    68  com.apple.sf.sfapplication              0x02e4bb90 -[SFAppApplication sendAction:to:from:] + 610
    69  com.apple.AppKit                        0x9a779540 -[NSControl sendAction:to:] + 102
    70  com.apple.AppKit                        0x9a7e1b56 -[NSTableView _sendAction:to:row:column:] + 163
    71  com.apple.AppKit                        0x9a7de6dc -[NSTableView mouseDown:] + 6128
    72  com.apple.AppKit                        0x9abbc994 -[NSOutlineView mouseDown:] + 80
    73  com.apple.FinderKit                     0x91e68025 -[FI_TListView mouseDown:] + 159
    74  com.apple.AppKit                        0x9a740dcd -[NSWindow sendEvent:] + 7533
    75  com.apple.AppKit                        0x9a6d9f77 -[NSApplication sendEvent:] + 4788
    76  com.apple.sf.sfapplication              0x02e472dd -[SFAppApplication sendEvent:] + 789
    77  com.apple.iWork.Keynote                 0x000164b1 0x1000 + 87217
    78  com.apple.AppKit                        0x9a66bb21 -[NSApplication run] + 1007
    79  com.apple.iWork.Keynote                 0x0000f8a2 0x1000 + 59554
    80  com.apple.iWork.Keynote                 0x0000f81b 0x1000 + 59419
    81  com.apple.iWork.Keynote                 0x0005d146 0x1000 + 377158
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x98ead90a kevent + 10
    1   libdispatch.dylib                       0x9784ce04 _dispatch_mgr_invoke + 969
    2   libdispatch.dylib                       0x9784b853 _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib                  0x98ead02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95ff9ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x95ffb6fe start_wqthread + 30
    Thread 3:
    0   libsystem_kernel.dylib                  0x98eac83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95ffbe78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x95ffbf7b pthread_cond_timedwait_relative_np + 47
    3   com.apple.Foundation                    0x9b9c93c3 -[NSCondition waitUntilDate:] + 427
    4   com.apple.Foundation                    0x9b98f7d2 -[NSConditionLock lockWhenCondition:beforeDate:] + 294
    5   com.apple.Foundation                    0x9b98f6a6 -[NSConditionLock lockWhenCondition:] + 69
    6   com.apple.Keynote.SFControls            0x029dd3ee -[SFCImageCollectionUpdateQueue(Private) thread:] + 98
    7   com.apple.Foundation                    0x9b996e25 -[NSThread main] + 45
    8   com.apple.Foundation                    0x9b996dd5 __NSThread__main__ + 1582
    9   libsystem_c.dylib                       0x95ff7ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x95ffb6de thread_start + 34
    Thread 4:: CVDisplayLink
    0   libsystem_kernel.dylib                  0x98eac83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95ffbe21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x95fac42c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreVideo                     0x9a5880cd CVDisplayLink::runIOThread() + 945
    4   com.apple.CoreVideo                     0x9a587d05 _ZL13startIOThreadPv + 160
    5   libsystem_c.dylib                       0x95ff7ed9 _pthread_start + 335
    6   libsystem_c.dylib                       0x95ffb6de thread_start + 34
    Thread 5:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib                  0x98eacb42 __select + 10
    1   com.apple.CoreFoundation                0x97e95e15 __CFSocketManager + 1557
    2   libsystem_c.dylib                       0x95ff7ed9 _pthread_start + 335
    3   libsystem_c.dylib                       0x95ffb6de thread_start + 34
    Thread 6 Crashed:: com.apple.appkit-heartbeat
    0   com.apple.CoreFoundation                0x97f51f43 __addAltHandler2 + 83
    1   com.apple.CoreFoundation                0x97ea727c _CFDoExceptionOperation + 652
    2   com.apple.Foundation                    0x9b9667e9 _NSAddExceptionHandlerForLock + 33
    3   com.apple.AppKit                        0x9a66a3a2 _NSAppKitLock + 78
    4   com.apple.AppKit                        0x9a6df88c -[NSApplication _keyWindowForHeartBeat] + 49
    5   com.apple.AppKit                        0x9a8b4168 -[NSUIHeartBeat _heartBeatThread:] + 1005
    6   com.apple.Foundation                    0x9b996e25 -[NSThread main] + 45
    7   com.apple.Foundation                    0x9b996dd5 __NSThread__main__ + 1582
    8   libsystem_c.dylib                       0x95ff7ed9 _pthread_start + 335
    9   libsystem_c.dylib                       0x95ffb6de thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x98ead02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95ff9ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x95ffb6fe start_wqthread + 30
    Thread 6 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0xfeb00020  ecx: 0x00000000  edx: 0xffffffff
      edi: 0x052d49c0  esi: 0x00000000  ebp: 0xb0616c28  esp: 0xb0616c00
       ss: 0x00000023  efl: 0x00010282  eip: 0x97f51f43   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
      cr2: 0x00000000
    Logical CPU: 0
    Binary Images:
        0x1000 -   0x366fe3  com.apple.iWork.Keynote (5.3 - 1170) <17FFCE58-091D-FDE4-8355-ADC9E1FD3259> /Applications/iWork '09/Keynote.app/Contents/MacOS/Keynote
      0x40a000 -   0xf1bffb  com.apple.sfcompatibility (1.0 - 0.0.1d1) <2237C99F-3144-0918-47A2-403A125BA9D0> /Library/Application Support/iWork '09/*/SFCompatibility.framework/Versions/A/SFCompatibility
    0x1604000 -  0x165dff7  com.apple.Keynote.sfarchiving (1.0 - 0.0.1d1) <E489EE3A-D0D0-749C-E38B-C9E87AA2BEE3> /Library/Application Support/iWork '09/*/SFArchiving.framework/Versions/A/SFArchiving
    0x168f000 -  0x19f9ff7  com.apple.Keynote.sfcharts (2.0 - 2.0) <0A1A116C-2AE2-7C65-E93B-1A54B1153626> /Library/Application Support/iWork '09/*/SFCharts.framework/Versions/A/SFCharts
    0x1c2b000 -  0x20e6feb  com.apple.SFTabular (1.0 - 1.0) <BB41B4DC-2F8E-B7E3-6274-7A92437B8FF4> /Library/Application Support/iWork '09/*/SFTabular.framework/Versions/A/SFTabular
    0x22a6000 -  0x2437ff3  com.apple.Keynote.sfdrawables (2.0 - 2.0) <7D531D66-A640-D293-817E-6D5C8D15E26D> /Library/Application Support/iWork '09/*/SFDrawables.framework/Versions/A/SFDrawables
    0x24f4000 -  0x2602fef  com.apple.Keynote.sfrendering (1.0 - 1.0) <A817A67F-149D-85C4-4625-5DB753E8A4FF> /Library/Application Support/iWork '09/*/SFRendering.framework/Versions/A/SFRendering
    0x2664000 -  0x267dff7  com.apple.Keynote.sfstyles (1.0 - 1.0) <25A20E06-8C1E-1BD9-7F0C-8B4027676DFD> /Library/Application Support/iWork '09/*/SFStyles.framework/Versions/A/SFStyles
    0x268e000 -  0x2748ff3  com.apple.Keynote.sfutility (1.0 - 0.0.1d1) <ED93C91F-C30E-541E-BDD3-04A25579EAFB> /Library/Application Support/iWork '09/*/SFUtility.framework/Versions/A/SFUtility
    0x27ba000 -  0x2842fff  com.apple.Keynote.proofreader (0 - 1) <6442D80E-854E-F13A-0C69-AFF7F7D927F7> /Library/Application Support/iWork '09/*/SFProofReader.framework/Versions/A/SFProofReader
    0x2850000 -  0x290afef  com.apple.Keynote.sfinspectors (1.0 - 1.0) <B9BB5F5B-F7CE-8F1A-F308-43A11E6617A5> /Library/Application Support/iWork '09/*/SFInspectors.framework/Versions/A/SFInspectors
    0x2966000 -  0x29abfe7  com.apple.Keynote.SFAnimation (1.0 - 0.0.1d1) <057D09D4-072E-995E-D3D0-42D1E0AAC07C> /Library/Application Support/iWork '09/*/SFAnimation.framework/Versions/A/SFAnimation
    0x29d6000 -  0x2a21ff7  com.apple.Keynote.SFControls (1.0 - 20030306_1) <37F86C48-E752-688E-9A75-3F4D3BA5C054> /Library/Application Support/iWork '09/*/SFControls.framework/Versions/A/SFControls
    0x2a4e000 -  0x2cc1fef  com.apple.Keynote.SFWordProcessing (1.0 - 20030221_1) <F7952C77-8CF1-30F4-7FA7-A3A45FA2E184> /Library/Application Support/iWork '09/*/SFWordProcessing.framework/Versions/A/SFWordProcessing
    0x2de0000 -  0x2debff7  com.apple.sfwebview (1.0 - 1.0) <BA9AC8B3-E014-1D60-C00A-9FF8F07B88B0> /Library/Application Support/iWork '09/*/SFWebView.framework/Versions/A/SFWebView
    0x2df2000 -  0x2e1cfe3  com.apple.Keynote.sflicense (1.0 - 0.0.1d1) <6399F656-7AD7-1357-F477-CB6128248032> /Library/Application Support/iWork '09/*/SFLicense.framework/Versions/A/SFLicense
    0x2e37000 -  0x2ef5fff  com.apple.sf.sfapplication (1.0 - 1.0) <ED347FE0-B441-1346-3267-5A3D36F4292F> /Library/Application Support/iWork '09/*/SFApplication.framework/Versions/A/SFApplication
    0x2f5f000 -  0x2f65ff7  com.apple.sf.sfblocks (1.0 - 1.0) <5A4D56C0-BF30-ED6E-4208-172D05E0C630> /Library/Application Support/iWork '09/*/SFBlocks.framework/Versions/A/SFBlocks
    0x2f6e000 -  0x301bff7  libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib
    0x3060000 -  0x3062fff  com.apple.ExceptionHandling (1.5 - 10) <14A3DCBC-77E4-3E87-A937-202817079AED> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
    0x3068000 -  0x3106feb  com.apple.MobileMe (8 - 1.0) <1EE19EEA-80C5-27C0-7F00-37D5B108FE24> /Library/Application Support/iWork '09/*/MobileMe.framework/Versions/A/MobileMe
    0x33ba000 -  0x33beff3  com.apple.keynote.3DChartAnimations (1.0 - 1.0) <0F318168-A331-A68A-E5EA-C11E4CB3B291> /Applications/iWork '09/Keynote.app/Contents/Resources/Animations/3DChartAnimations.sfxplugin/Conte nts/MacOS/3DChartAnimations
    0x5551000 -  0x55b3ff7  com.apple.Keynote.Bolt (1.0 - 1.0) <B34F93B0-9E65-D906-32FD-89DF71CC61CF> /Applications/iWork '09/Keynote.app/Contents/Resources/Animations/Bolt.sfxplugin/Contents/MacOS/Bol t
    0x55e7000 -  0x55f8ff7  com.apple.iWork.Keynote.Gizmo (1.0 - 1.0) <F36028BA-1AFB-C5C4-F00C-FB7EE73BFBAB> /Applications/iWork '09/Keynote.app/Contents/Resources/Animations/Gizmo.sfxplugin/Contents/MacOS/Gi zmo
    0x5778000 -  0x5781ff6  libcldcpuengine.dylib (2.0.19 - compatibility 1.0.0) <95A88DC8-E5EE-363F-9275-214D5AB7A2EF> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
    0x5788000 -  0x578afff  libCoreFSCache.dylib (??? - ???) <9E7CBE71-566C-36E9-A49F-C5FF6956D76F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
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