Firefox crashes

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.- I get this every time I try to start firefox. I can open firefox in safe mode however. I have tried the following steps as advised on your trouble shooting page to try and resolve this issue yet it is still crashing on start:
1) updated drivers via windows update
2) updated firefox from version 7 to 8
3) done security check for any virus/ spy ware issues
4) checked all plugins are up to date and removed any irrelevant ones
I have also tried the following steps on my partner's laptop and he also still has the same issue (he has different make/ model/ age of laptop but like me has Windows 7).
The details given of the crash report is as follows:
AdapterDeviceID: 0046
AdapterVendorID: 8086
Add-ons: {37fa1426-b82d-11db-8314-0800200c9a66}:2.8.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:8.0
AvailableVirtualMemory: 3976339456
BuildID: 20111104165243
CrashTime: 1320924387
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1320922683
Notes: AdapterVendorID: 8086, AdapterDeviceID: 0046, AdapterDriverVersion: 8.15.10.2189
D3D10 Layers? D3D10 Layers-
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 370
StartupTime: 1320924385
SystemMemoryUsePercentage: 40
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://www.nectar.com/
Vendor: Mozilla
Version: 8.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about the state of the application when it crashed.

I have been told this and also AVG but I actually discovered the cause of my problem was 'webmail notifier 2.8.1' I recognised the number sequence in the error report to being from this and removed it- now firefox is working fine. I think this issue is always going to be caused by a certain plugin/ addon thats installed and no longer compatible with the latest version of firefox.
Thanks for your help anyway

Similar Messages

  • Firefox crashes 3 seconds after I open it. What to do?

    I have this problem for a few days, mozilla keeps crashing (even if going in safe mode) and i don't know why, or what to do.
    I just open it, it loads foar a few seconds and then crashes and asks me to send the report. I need help cause I got a few tabs opened whose link I don't remember and It's kind of really important. Hope that I can get them back.
    Here's the report file :
    AdapterDeviceID: 0x71c5
    AdapterDriverVersion: 8.573.0.0
    AdapterSubsysID: 0080106b
    AdapterVendorID: 0x1002
    Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5
    AvailablePageFile: 2955689984
    AvailablePhysicalMemory: 801472512
    AvailableVirtualMemory: 1860186112
    BIOS_Manufacturer: Apple Computer, Inc.
    BlockedDllList:
    BreakpadReserveAddress: 52953088
    BreakpadReserveSize: 41943040
    BuildID: 20141126041045
    CrashTime: 1418983575
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1418822377
    Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x71c5, AdapterSubsysID: 0080106b, AdapterDriverVersion: 8.573.0.0
    D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers-
    OOMAllocationSize: 4294842314
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 161127
    StartupTime: 1418983563
    SystemMemoryUsePercentage: 49
    Theme: classic/1.0
    Throttleable: 1
    TotalPageFile: 3582136320
    TotalPhysicalMemory: 1594114048
    TotalVirtualMemory: 2147352576
    URL: about:sessionrestore
    Vendor: Mozilla
    Version: 34.0.5
    Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
    RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
    MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{318BCD30-3A86-4342-A13C-54AA582F4E94}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{318BCD30-3A86-4342-A13C-54AA582F4E94}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2AA0148-DD05-4068-8D3A-C42F1EFF5DCF}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{B2AA0148-DD05-4068-8D3A-C42F1EFF5DCF}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{7BF6B17A-9847-4D31-BF62-8CD3397CCE99}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{7BF6B17A-9847-4D31-BF62-8CD3397CCE99}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{84985504-1124-42C6-A85F-23D38AF75ED0}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{84985504-1124-42C6-A85F-23D38AF75ED0}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{3017EA1B-0DF1-4816-910C-99D52CA06A09}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{3017EA1B-0DF1-4816-910C-99D52CA06A09}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{73880109-69E1-47A2-AC92-FA7107F9074D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{73880109-69E1-47A2-AC92-FA7107F9074D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A18CB7A-920C-42C3-9E30-3FE18AA4331B}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A18CB7A-920C-42C3-9E30-3FE18AA4331B}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{20B63566-2194-4320-B592-522B42102D81}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{20B63566-2194-4320-B592-522B42102D81}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    useragent_locale: ro
    Acest raport conține informații despre stadiul aplicației înainte de a se încheia neașteptat.

    We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
    #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
    #In that text field, enter %APPDATA% and press Enter. An explorer window should open.
    #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
    #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
    #Open the most recent 5 files with a text editor and copy the IDs.
    #Paste each ID with '''bp-''' into the reply window on the forums.
    Thanks in advance!
    You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

  • Firefox crashed and quit working and since then crashes when I try to open it; I have tried uninstalling and reinstalling, creating a new profile, and starting in safe mode - what else can I try?

    I don't know how to get to the crash ID since I can't get into the Firefox window to go to 'help'.
    The crash report details:
    AdapterDeviceID: 0322
    AdapterVendorID: 10de
    Add-ons: [email protected]:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.2
    AvailableVirtualMemory: 2043473920
    BuildID: 20110902133214
    CrashTime: 1316129359
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1315428336
    Notes: AdapterVendorID: 10de, AdapterDeviceID: 0322, AdapterDriverVersion: 5.3.1.6
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 95303
    StartupTime: 1316129351
    SystemMemoryUsePercentage: 91
    Theme: classic/1.0
    Throttleable: 1
    TotalVirtualMemory: 2147352576
    Vendor: Mozilla
    Version: 6.0.2
    Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
    RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A17B1B8-0476-4031-98B2-13100AC671BC}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A17B1B8-0476-4031-98B2-13100AC671BC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{DD1B74E0-8FEF-4EF5-B109-2CA4631682AC}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{DD1B74E0-8FEF-4EF5-B109-2CA4631682AC}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{469CBEE7-DE58-4D0C-BA40-FE44EC78F932}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{469CBEE7-DE58-4D0C-BA40-FE44EC78F932}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E33DF80-687E-463A-A98D-C8332CE564C9}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E33DF80-687E-463A-A98D-C8332CE564C9}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB416DA2-FDC7-4A17-9FAF-C6536909FD4F}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB416DA2-FDC7-4A17-9FAF-C6536909FD4F}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

    Create a new profile as a test to check if your current profile is causing the problems.
    See "Basic Troubleshooting: Make a new profile":
    * https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
    There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
    If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
    See:
    * http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
    See:
    * http://kb.mozillazine.org/Firefox_crashes
    * https://support.mozilla.com/kb/Firefox+crashes
    * https://support.mozilla.com/en-US/kb/latest-firefox-issues
    If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
    See:
    * http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
    * https://support.mozilla.com/kb/Mozilla+Crash+Reporter
    * https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
    <br>
    Firefox 8
    * getfirefox.com

  • Firefox crashing when closing tab -- no Norton

    I've got an old version of Firefox, as it's the only version that works in tandem with Greasemonkey for a script I need for work. I've never had any problems with it, and I've been using it for years.
    All of a sudden, the last few days, Firefox crashes whenever I close the tab that my Greasemonkey script opens. This tab is just a simple local file, a flash alert beep that opens. When I close it, Firefox crashes. It's never done this before. I've had this version of Firefox on my computer for years, as I said, and it's only recently that this has started to happen.
    I don't have Norton antivirus. I have Avast. I have disabled Avast's Web Reputation Plugin, in case it was that, but that didn't help.
    Firefox 3.0.19 (Yes, it's an old build, but, again, as I said, I have had no problems with it.)
    Windows 7 SP1 (32 bit)
    Here's a crash report: https://crash-stats.mozilla.com/report/index/9f9c4b22-7e67-4ce7-aec9-cf3792130327
    Here's the output from Firefox's crash window:
    Add-ons: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.9.9,{3112ca9c-de6d-4884-a869-9855de68056c}:7.1.20110512W,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:0.8.20090123.1,{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22,{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23,{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24,{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}:6.0.26,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.19
    BuildID: 2010031422
    CrashTime: 1364405012
    InstallTime: 1281969785
    ProductName: Firefox
    SecondsSinceLastCrash: 703
    StartupTime: 1364404319
    Theme: classic/1.0
    Vendor: Mozilla
    Version: 3.0.19
    Would appreciate your help. Thanks.

    Hi, ideato. Thanks. I have tried updating before, but unfortunately any FF version beyond 3.x.x breaks my Greasemonkey script. And I know what you're saying, that my version is old, but the point is, it's been working perfectly on my machine for years. This problem has suddenly just appeared recently. So it isn't some old, unsupported bug, but a recent issue on my machine that I can't figure out.
    If I could just know from the crash report if there's some conflict or the like that's causing this, then I could uninstall the offending program/process/add-on.

  • Firefox crashes every time I launch it making the program unopenable

    At first firefox 4 was fine for about a couple of months then I notcied it crashing all the time, about 30% of the time I open a new tab or page it would crash.
    Now when I opend firefox I get a crash report before the browser has even opened, even if I open a link in outlook it crashes right away. Perhaps it is openeing a page I had open that it just constantly crashes on or maybe the program crashes upon any open page, I am not sure.
    Give me back firefox 3.0 :( (I was forced to post this using IE it is a sad day)
    <pre><nowiki>
    Windows 7 Ultimate 64 bit
    AMD Phenom II X4 3.4 ghz
    G.skill 8GB RAM 1300mhz
    Gigavyte HD6870
    Running applications:
    Norton: antivirus disabled, firewall allowing all connections from firefox.
    Had no problems before version 4.0
    Error details:
    AdapterDeviceID: 6738
    AdapterVendorID: 1002
    Add-ons: {BBDA0591-3099-440a-AA10-41764D9DB4DB}:2.0,{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}:5.6,{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}:6.0,{53A03D43-5363-4669-8190-99061B2DEBA5}:1.4.5,{73a6fe31-595d-460b-a920-fcc0f8843232}:2.1.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0.1
    AvailableVirtualMemory: 3995193344
    BuildID: 20110413222027
    CrashTime: 1307144794
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1305189722
    Notes: AdapterVendorID: 1002, AdapterDeviceID: 6738, AdapterDriverVersion: 8.850.0.0
    D2D? D2D+
    DWrite? DWrite+
    D3D10 Layers? D3D10 Layers+
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 405
    StartupTime: 1307144794
    SystemMemoryUsePercentage: 18
    Theme: classic/1.0
    Throttleable: 1
    TotalVirtualMemory: 4294836224
    URL: jar:file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/omni.jar!/chrome/browser/content/browser/aboutHome.xhtml
    Vendor: Mozilla
    Version: 4.0.1
    Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IP] : 2 : 2 :
    MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
    MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
    RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    RSVP TCP Service Provider : 2 : 1 :
    RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    RSVP UDP Service Provider : 2 : 2 :
    This report also contains technical information about the state of the application when it crashed.</nowiki></pre>

    See:
    *https://support.mozilla.com/kb/Firefox+crashes+when+you+open+it
    What you posted is not a crash report, but only some information about your setup.
    If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).<br />
    You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.<br />
    You can open the <b>about:crashes</b> page via the location bar, like you open a website.<br />
    See:
    * http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)

  • Since updating to mac osx10.6.7 firefox crashes when opening google homepage

    Firefox crashes when opening home page on google. after clicking restore get this is embarassing note if I click on restore once firefox toolbar comes up. I can than access my bookmarks and browse. however it will still crash at random sites, including any firefox help article. as exampl,e on a comics site doonsberry crashed yesterday opened today and crashed again when I went back to yesterdays site.

    * Preferences that have been modified are shown as '''bold (user set)'''.
    * Preferences can be '''Reset to the default''' or changed via the right-click context menu.
    The preferences on which Reset is greyed (not available), are they appearing in Bold Text or Normal ??

  • Firefox crashes when I pressing Browse button to upload files. The crash-ID is :bp-fcb99cd3-dbc3-4bab-ab00-49b632130409 and bp-b39ac817-7d8f-4f1b-a9e5-9f96e212

    when I want to attach a file in gmail or yahoo mail, firefox crashes with the crash-IDs of bp-fcb99cd3-dbc3-4bab-ab00-49b632130409 and bp-b39ac817-7d8f-4f1b-a9e5-9f96e212
    my windows is 7.

    Hello,
    Unfortunately, I am not able to pull up the crash reports but try safe mode:
    '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
    ''(If you're not using it, switch to the Default theme.)''
    * On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
    * On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
    * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    [[Image:FirefoxSafeMode|width=520]]
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    [[Image:Safe Mode Fx 15 - Win]]
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
    Thank you.

  • Firefox crashes when i go to yahoo mail and youtube

    == Issue
    ==
    Firefox is having problems with certain web sites
    == Description
    ==
    When I first downloaded and installed Firefox, all the sites were working just fine. I went around YouTube watching videos, went to my Yahoo! mail, etc. But, later on, when I tried to visit YouTube again, Firefox kept crashing. I thought if I just shut down my laptop and waited until the next day, it would be fine. But, I visited Yahoo! mail first, and everything was fine for about 5 minutes, but then Firefox suddenly crashed. I opened up Firefox again, visited Yahoo! mail again, and Firefox crashed once more. I went around Mozilla for help, and I noticed that other people have had this problem too. I tried to fix it by going into 'My Computer' and deleting that plugin stated in the help page, but I can't seem to find anything in my computer. So help please on how I can fix this? Thanks in advance!
    Also, I had restored my laptop to its factory settings right before installing Firefox (because my laptop had problems), so would this affect it in any way? Before I restored to factory settings, my laptop never had these problems with Firefox.
    == URL of affected sites
    ==
    http://mail.yahoo.com/ , http://www.youtube.com
    == Troubleshooting information
    ==
    Application Basics
    Name Firefox
    Version 3.6.6
    Profile Directory
    Open Containing Folder
    Installed Plugins
    about:plugins
    Build Configuration
    about:buildconfig
    Extensions
    Name
    Version
    Enabled
    ID
    AVG Safe Search 9.0.0.825 true {3f963a5b-e555-4543-90e2-c3908898db71}
    AVG Security Toolbar 4.504.019.002 false avg@igeared
    Modified Preferences
    Name
    Value
    browser.places.smartBookmarksVersion 2
    browser.startup.homepage_override.mstone rv:1.9.2.6
    extensions.lastAppVersion 3.6.6
    network.cookie.prefsMigrated true
    places.last_vacuum 1279156016
    privacy.sanitize.migrateFx3Prefs true
    == Firefox version
    ==
    3.6.6
    == Operating system
    ==
    Windows XP
    == User Agent
    ==
    Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
    == Plugins installed
    ==
    *-Default Plug-in
    *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
    *Shockwave Flash 10.1 r53
    *iTunes Detector Plug-in
    *DRM Netscape Network Object
    *Npdsplay dll
    *DRM Store Netscape Plugin

    Hello Teresa.
    Unfortunately, the computer doesn't work with waiting for issues to fix themselves, by themselves. Unless this is an error with the sites themselves (unlikely), it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
    Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
    If you need support for one of your add-ons, you'll have to contact its author.
    If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there.

  • Why does Firefox crash when I try to view my Twitter page?

    For the past week, almost every time I try to open a new tab to go to Twitter.com (or right-click on a link in a tweet), Firefox crashes on me. Today when I tried to go to Twitter, Firefox will only load the Twitter navigation bar and not the rest of the page. I have attempted to view my Twitter page multiple times.
    I can view my Twitter page in IE, Google Chrome and Opera, but not Firefox, which is my preferred browser. Have there been any changes to Firefox in the last week that could have caused this?

    You already posted some of the crash report links in another thread that you had created, so I'm going to lock this thread.
    Locking duplicate thread.<br>Please continue here: [[/questions/1024924]]

  • Firefox crashes when I try to open a downloaded file

    Hello!
    Whenever I try to open a file I have just downloaded Firefox stops working. I get a windows 'Firefox has stopped working' error message.
    Steps:
    Download a file
    Blue download arrow icon flashes to indicate that download has completed
    I click the download arrow to open the list of downloaded files
    I click the file I want to open
    Firefox crashes
    I have tried the following:
    - reinstall firefox
    - refresh firefox
    - start firefox in safe mode (still crashes)
    I have also tested in Windows safe mode and do not have the problem there. I believe this indicates that there is another piece of software that is causing the crash but I don't know how to identify which other piece of software it is.
    Firefox doesn't record these crashes in about:crashes so I have no log to share.
    I do have an Error from the Windows event viewer:
    Faulting application name: firefox.exe, version: 35.0.1.5500, time stamp: 0x54c1fdbc
    Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0d74f
    Exception code: 0xc0000374
    Fault offset: 0x000e5994
    Faulting process ID: 0xcbc
    Faulting application start time: 0x01d046499c589612
    Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report ID: e600231d-b23c-11e4-bea1-90e6bad76e7f
    Faulting package full name:
    Faulting package-relative application ID:
    Any help would be great.

    Does if help if you check the security tab in the properties of the file and remove a possible internet protection?
    Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
    *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
    Do a malware check with several malware scanning programs on the Windows computer.
    Please scan with all programs because each program detects different malware.
    All these programs have free versions.
    Make sure that you update each program to get the latest version of their databases before doing a scan.
    *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
    *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
    *SuperAntispyware:<br>http://www.superantispyware.com/
    *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
    *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
    *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
    *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
    You can also do a check for a rootkit infection with TDSSKiller.
    *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
    See also:
    *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
    *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

  • How to stop tabs re-opening after firefox crashes.........when it crashes and I have multiple tabs open, when re-starting firefox all of the tabs re-open too. How can I stop this?

    Firefox crashes quite often, especially when I have multi tabs open. I usually have to use CTRL ALT DEL and end the process as Firefox stops responding.
    My problem is not the crashing........it is the re-opening of the multiple tabs I had open, when normally it is one of them (not the home page) that caused the crash in the first place, so I cannot re-open firefox until I restart the pc, because every time I do it is the same story. Firefox tries to re-open all of the tabs and stops responding. I have looked in options but nowhere does it allow me to stop multiple tabs opening after a crash. If this continues, I will have to uninstall Firefox and stick to Chrome.

    Set the pref browser.sessionstore.max_resumed_crashes to 0 on the about:config page to get the about:sessionrestore page immediately with the first restart after a crash has occurred or the Task Manager was used to close Firefox.
    *http://kb.mozillazine.org/browser.sessionstore.max_resumed_crashes
    That will allow you to deselect the tab(s) that you do not want to reopen, but will allow to reopen other tabs.
    See:
    * http://kb.mozillazine.org/Session_Restore#Restoring_a_session_after_a_crash
    * http://kb.mozillazine.org/Browser.sessionstore.max_resumed_crashes
    To open the <i>about:config</i> page, type <b>about:config</b> in the location (address) bar and press the "<i>Enter</i>" key, just like you type the url of a website to open a website.<br />
    If you see a warning then you can confirm that you want to access that page.<br />
    *Use the Filter bar at to top of the about:config page to locate a preference more easily.
    *Preferences that have been modified show as bold (user set).
    *Preferences can be reset to the default or changed via the right-click context menu.

  • Firefox crashes whenever I try to open a link from Facebook? I need somebody involved in the upgrade to help me, I don't want to go to a forum and post a question to a load of people when I have no idea if they are qualified to give me advice!

    I updated Firefox to the latest release on 1/8/12. Now every time I click on a link to go to youtube, zynga or other links on Facebook, Firefox crashes. I would love to be able to go back to the Firefox I had before 1/8/12, but I cannot find out how to do that. I have almost zero knowledge of computer software and how it all works, the "error reports" and the mumbo=jumbo that people talk about on the "forums" mean nothing to me, I just want an edition of Firefox that works so I don't have to go back to using IE8.

    I'm sorry, but simply posting links to pages full of technical information will do nothing to help me. For example, I have no idea what safe mode is, or how to achieve it. I need step-by-step instructions in the form of "an idiots guide to"......

  • Firefox crash reporter window popup won't follow up and report when I click on report crash, and I cannot quit firefox so that I can open the browser, I only get the crash reporter opening

    Firefox crashed, when I tried to restart firefox the crash reporter dialogue box opens. Only 2 choices are offered, restart firefox and quit firefox. Neither option will work. I cannot quit firefox and when I opt to restart firefox the only thing I get is another dialogue box opening.

    See:
    * http://kb.mozillazine.org/Firefox_crashes
    * https://support.mozilla.org/kb/Firefox+crashes

  • Firefox crashes when I try to use DataLoad, and I was able to use this program a month ago.

    In the recent past I have been able to use a program called DATALOAD (shareware) to load data into Firefox web forms (specifically web based sales tax returns).
    However, now every time I try it now Firefox crashes, so I am forced to use IE (which I hate). The last time I used Dataload was in April 2011 (for my quarterly tax returns).
    On of the latest updates to Firefox must have a conflict with this program.
    Can you please research to see what changed in Firefox to make it crash when using Dataload? I do not want to use IE if I do not have to.

    Hmmm, That is very odd. What is the link you are using? Are you logged
    in to YouTube?
    Many site issues can be caused by corrupt cookies or cache.
    * Clear the Cache and
    * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.'''
    Type '''about:preferences'''<Enter> in the address bar.
    * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them.
    * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.'''
    If there is still a problem,
    '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
    While you are in safe mode;
    Type '''about:preferences#advanced'''<Enter> in the address bar.
    Under '''Advanced,''' Select '''General.'''
    Look for and turn off '''Use Hardware Acceleration'''.
    Poke around safe web sites. Are there any problems?
    Then restart.

  • I am using oracle Apps ERP in firefox wherein there is a Java Plugin , This is working fine in 3.5 version but as soon as i am upgrading to the latest version oracle is not working and firefox crashes. I can't upgrade even though i wish to

    We are using Oracle ERP in our company which is a web based ERP system. I am using firefox to work in ERP for convinieince pf working and using internet at the same time. This requires a plugin provided by oracle oajinit.exe to be installed in Plugins it is a JAVA plugin which opens the ERP Screens. This works fine in versions prior to 3.6 version of firefox. However, after upgrading to 3.6 version the forms do not open and firefox crashes. Due to this i am not able to upgrade to the latest version else i'll have to operate the ERP in internet explorer and using firefox for browsing which i do not want. The plugin used for the ERP is "* JInitiator 1.3.1.18 for Netscape Navigator (DLL Helper)"

    Firefox 3.6 needs the Java Second Generation Plugin which comes with newer versions than 1.6.0_03 - update Java, the latest version is 1.6.0_22

  • Firefox crashes when scolling pages in youtube

    I've been having this problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab.
    It doesn't seem to be the plugin that crashes because when that crashes it usually doesn't crash the whole browser, when it's only the plugin that crashes you get the message "shockwave flash has stopped working" or something like that, and if you click on the stop plugin button, it just greys out the video frame; I've had this type of crash too, yesterday, but not on the youtube site, it was on another site, in a page with several youtube videos embedded, maybe the two things are related, I don't know, but this type of crash only happened yesterday, and I dont' even recall the last time it had happened.
    The other type of crash, as I said, crashes the whole browser, but I also noticed that it doesn't save a crash report; today it happened several times, but the last crash report is the one from yesterday, from the plugin crash I was talking about!
    Also, I tried with internet explorer, and all seems to work fine, no crash when I scroll or view videos on youtube; also yesterday, when the plugin was crashing repeatedly, I went in IE and tried with that, and all was working fine.
    To sum up, Firefox crashes when scrolling down pages on youtube, not always, but a lot, sometimes when switching to another tab from youtube, yesterday the plugin crashed repeatedly in a page with embedded youtube videos, no crash report for the first type of crash, IE work fine in both cases.
    Finally, hardware acceleration in the plugin is disabled, I tried having protected mode in the Flash plugin both disabled and enabled, and no update for my graphic card is available.
    Here are some crash reports:
    bp-6b4c46ed-2f56-4444-97ab-3f0962150321
    bp-1ae616b1-a70c-4406-b40f-e94822150321
    bp-47d1ca1d-8e27-4cac-b7cc-50bf32150321
    bp-1bef437a-5075-448e-9620-c88622150321
    bp-4fbdba33-f847-4b22-8983-765122150321
    bp-37f62c1a-bd76-425e-a43b-2dc8e2150306
    and here is the windows crash report when the whole browser crashes:
    Description:
    A problem caused this program to stop interacting with Windows.
    Problem signature:
    Problem Event Name: AppHangXProcB1
    Application Name: firefox.exe
    Application Version: 36.0.1.5542
    Application Timestamp: 54f8437a
    Hang Signature: e5f0
    Hang Type: 134217760
    Waiting on Application Name: FlashPlayerPlugin_16_0_0_305.exe
    Waiting on Application Version: 16.0.0.305
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 2057
    Additional Hang Signature 1: e5f09e41f6195b22923bbdbdf7136114
    Additional Hang Signature 2: b3f6
    Additional Hang Signature 3: b3f6d66c873393c06de5fca14a41a5d5
    Additional Hang Signature 4: e5f0
    Additional Hang Signature 5: e5f09e41f6195b22923bbdbdf7136114
    Additional Hang Signature 6: b3f6
    Additional Hang Signature 7: b3f6d66c873393c06de5fca14a41a5d5
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=280262
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\WINDOWS\system32\en-GB\erofflps.txt
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: plugin-container.exe
    Application Version: 36.0.1.5542
    Application Timestamp: 54f851c0
    Fault Module Name: mozalloc.dll
    Fault Module Version: 36.0.1.5542
    Fault Module Timestamp: 54f8437e
    Exception Code: 80000003
    Exception Offset: 00001e02
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: a10f
    Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=280262
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\WINDOWS\system32\en-GB\erofflps.txt
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: plugin-container.exe
    Application Version: 36.0.1.5542
    Application Timestamp: 54f851c0
    Fault Module Name: mozalloc.dll
    Fault Module Version: 36.0.1.5542
    Fault Module Timestamp: 54f8437e
    Exception Code: 80000003
    Exception Offset: 00001e02
    OS Version: 6.3.9600.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: 5861
    Additional Information 2: 5861822e1919d7c014bbb064c64908b2
    Additional Information 3: a10f
    Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=280262
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\WINDOWS\system32\en-GB\erofflps.txt
    I also did a system file check and it says "Windows Resource Protection found corrupt files but was unable to fix some of them". In the log then, the only file that seems it was not possible to repair is "member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415". The log is huge so I cannot copy it, I don't know if it's possible to upload a text file, but then again I don't think there's much more. As I said no graphics driver updates are available for my card. After the System file check I went to youtube and started scrolling up and down and the crash happened.

    Thank you for clearing that up. I have another idea. There is a feature called accelerated scrolling in Firefox, however there are also modules that might be associated with malware. Options > Advanced > General > Smooth scrolling (uncheck this to test)
    Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
    You can try these free programs to scan for malware, which work with your existing antivirus software:
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
    * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already.
    Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
    Did this fix your problems? Please report back to us!

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